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Metcalfe Hotel Ottawa by Gray Collection

4.0 star property
Downtown Ottawa's vibrant scene unfolds at this central hotel where comfort meets convenience, just steps from the city's best attractions

Choose dates to view prices

The Metcalfe Hotel in Ottawa's heart offers meals at Cocotte bistro and in-room WiFi. Features include a hair salon, library, and multilingual staff to help guests navigate the city. Its central location is consistently praised by visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is S$336
includes taxes & fees
27 Jun - 28 Jun

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(32 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(49 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Bedrooms

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Queen)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(35 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

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About the area

Located in Ottawa, Metcalfe Hotel Ottawa by Gray Collection is in the city centre. Sparks Street Mall and Rideau Centre are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Capital Information Kiosk and National Arts Centre. Parliament Hill and Ottawa City Hall are two other places to visit that come recommended. Guests love the hotel's central location. Visit our Ottawa travel guide
Map
123 Metcalfe Street, Ottawa, ON, K1P 5L9

What's nearby

  • National Arts Centre
    National Arts Centre
    3 min walk - 0.3 km
  • Rideau Canal
    Rideau Canal
    3 min walk - 0.3 km
  • EyeEm Custom Shoots Q4 2018
    Rideau Centre
    7 min walk - 0.6 km
  • Parliament Hill
    Parliament Hill
    8 min walk - 0.7 km
  • Ottawa City Hall
    3 min walk - 0.3 km

Getting around

  • Ottawa Station
    6 min drive
  • Parliament Station
    6 min walk
  • Ottawa International Airport (YOW)
    15 min drive

Restaurants

  • Meet Noodle 又見壹面
    2 min walk
  • The Scone Witch
    2 min walk
  • Gabriel's Pizza
    3 min walk
  • Grill Forty One - G41
    3 min walk
  • Browns Socialhouse Centretown
    3 min walk

About this property

Metcalfe Hotel Ottawa by Gray Collection

  • Upscale hotel remodelled in 2022 and located near National Arts Centre
  • Located close to Confederation Park and Ottawa City Hall, Metcalfe Hotel Ottawa by Gray Collection provides a hair salon, a library and dry cleaning/laundry services. Be sure to enjoy a meal at Cocotte, the on-site bistro. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym.
  • Other perks at this hotel include:
    • Full breakfast (surcharge), valet parking (surcharge) and 6 meeting rooms
    • A porter/bellboy, multilingual staff and a front desk safe
    • A lift, a 24-hour front desk and concierge services
    • Guest reviews speak highly of the dining options, central location and helpful staff
  • Room features
  • All 108 rooms feature comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes. Guest reviews highly rate the cleanliness, overall comfort rooms at the property.
  • Extra amenities include:
    • Heating and portable fans
    • Hypo-allergenic bedding, pillowtop mattresses and down duvets
    • Showers, free toiletries and hairdryers
    • 42-inch flat-screen TVs with cable channels
    • Wardrobes/cupboards, recycling and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (CAD 47 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Gym
  • Library

Family friendly

  • Children's games
  • In-room cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 75 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Metcalfe Hotel Ottawa by Gray Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 75 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Metcalfe Hotel Ottawa by Gray Collection?

As of 30 May, 2026, prices found for a 1-night stay for 2 adults at Metcalfe Hotel Ottawa by Gray Collection on 27 Jun, 2026 start from S$336, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Metcalfe Hotel Ottawa by Gray Collection?

Valet parking is available for CAD 47 per night.

What time is check-in at Metcalfe Hotel Ottawa by Gray Collection?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Metcalfe Hotel Ottawa by Gray Collection?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Metcalfe Hotel Ottawa by Gray Collection located?

Located in Downtown Ottawa, this hotel is within a 5-minute walk of Confederation Park and National Arts Centre. Capital Information Kiosk and Sparks Street Mall are also within 10 minutes. Parliament Station is 6 minutes by foot and Rideau Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Metcalfe Hotel Ottawa by Gray Collection Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1245 out of 1616 reviews
Rating 8 - Good. 262 out of 1616 reviews
Rating 6 - Okay. 60 out of 1616 reviews
Rating 4 - Poor. 32 out of 1616 reviews
Rating 2 - Terrible. 17 out of 1616 reviews

Reviews

Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. Very clean, staff was helpful and is super well located
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Rasha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, nice staff, the parking is useful if you wanna be in and out of the hotel a few times a day, if not there are cheaper parkings in the area. Food is really good and the vibe is nice. Location is great!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location. The restuarant can be busy so reserve or roll the dice on a walkup if peak time.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our hotel of choice when staying in Ottawa. Location is very central, rooms are well outfitted and staff is excellent!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Elaine

Liked: Cleanliness
Very clean staff were very nice Restaurant really good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Favourite place to stay in Ottawa. Great location, rooms are perfect, very clean and the beds are insanely comfortable. We come and stay here every time we visit Ottawa.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was absolutely wonderfully, from the valet to the front staff and the people at the bar, everyone was so nice and helpful. We ordered dessert from the restaurant in the lobby and it was great. The hotel looks beautiful and the room was very comfortable.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all around. The room was perfect and met our needs. We had to bring out cat and the staff was very accommodating. Room service was also 100/10.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel, short drive from train station. Nice and spacious lobby. Room was clean and comfortable. Restaurant inside hotel was ok but overpriced, burger was overcooked.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with comfy beds and excellent restaurant on site. Highly recommend.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out my experience was nothing shy from exceptional. The check in was seamless, the room was clean, the bed was comfortable, the LeLabo bath products were a nice surprise. Cocoette - the restaurant is great. I’m looking forward to returning for future visit.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean - excellent staff
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice and has a great location. An added bonus is the restaurant in the lobby, Cocotte. Incredible!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
Clean, great location, friendly staff, very good restaurant
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was booked at this hotel for work a few months ago, and enjoyed it so much I booked it myself this time around when I was visiting Ottawa. The location is perfection, walking distance from everything you may find yourself needing. Excellent staff, & amazing food!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! The restaurant, the location and the staff are top notch.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Catarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I have been to. From cleanliness to the staff everything was great!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Lisa Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Resort team pleasant & kind. Room was spacious. If seeing a $25CDN f&b credit, don’t let this influence your decision-amount is with taxes and only a couple of small breaki items fall within the range.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities
Excellent service, nice rooms and great resto. Meets all my needs for a short business trip!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Silvia Saveria

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with excellent staff.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic. Very close to the Parliament buildings, river and canal and Bytown Market. And very affordable and convenient parking nearby at the City Hall lot. The breakfast was excellent and the staff were very responsive and warm. A great place to stay!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Andrea Florina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fantastic location! Staff were wonderful! The room was very clean, quiet and comfortable…we had a great stay! We will be back!
Stayed 1 night in Mar 2026