Outdoor pool, pool loungers
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Reviews of Hotel Sonia

3.5 out of 5
Hotel Sonia
Secteur 6, Rue Mogho Naaba Kiba (6.10), À Côté De La Station Tcv, Ouagadougou, Centre

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 27 reviews" "
Rating 8 - Good. 10 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chandramouli

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel with wonderful friendly staff
Excellent location - close to Airport and town. Excellent food, wonderful service and clean and best. Breakfast out of the world. Many options in the menu. Very friendly staff. Highly recommend this hotel for any potential customers.
Stayed 1 night in Dec 2023
Response from Dimitry MESSAN on 5 Feb,2024
We thank you for your interest and best rating.

4/10 Poor

Tom

Disliked: Staff & service, property conditions & facilities
Terribly managed hotel
Free airport shuttle didn’t show up. I waited 25 mins. The hotel is a 2-min drive from airport. When I arrived, the managed challenged me that the driver was there. When I checked out, the manager short-changed me $1 until I pointed it out. I had to check out one day early because of re-scheduled flight. Manager didn’t even offer to call me a taxi. To hotel owners: find a better manager!
Stayed 2 nights in Oct 2023
Response from Dimitry MESSAN on 30 Oct,2023
We apologize for the inconvenience of your stay at Sonia Hotel.We will do our duty to take greater care of you, our customers.

10/10 Excellent

Oluwaseun

Stayed 3 nights in Jul 2023
Response from Dimitry MESSAN on 6 Aug,2023
Bonjour M. OLUWASEUN, Nous vous remercions pour votre séjour et pour votre très encourageante note. Nous nous ferrons le devoir de nous améliorer encore pour plus de confort et qualité. Cordialement, Responsable de Réservations.

10/10 Excellent

Oluwaseun

Stayed 2 nights in Jul 2023
Response from Dimitry MESSAN on 6 Aug,2023
Bonjour M. OLUWASEUN, Nous vous remercions pour votre séjour et pour votre très encourageante note. Nous nous ferrons le devoir de nous améliorer encore pour plus de confort et qualité. Cordialement,Responsable de Réservations.

10/10 Excellent

Steven, Rockaway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern hotel less than 1km from Ouagadougou airport. Despite delayed arrival, hotel staff sent shuttle at 2am to pick me up. Rooms are spacious and clean. The gym might be the nicest hotel gym in west africa. Highly recommend!
Stayed 2 nights in Aug 2022
Response from Dimitry on 19 Aug,2022
Good Morning Dear M. Steven, We thanks you for your stay at our hotel. We will make it our duty to improve ourselves. best regard, Dimitry MessanReservations Manager

8/10 Good

Norah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sonia Hotel - it was better than average
Hotel cleanliness was very good. Staff very helpful and polite. Food was alright.
Stayed 5 nights in May 2022
Response from Dimitry MESSAN on 29 May,2022
Good morning Mrs. Norah, we thank you for your comment and we are happy about it. We will make it our duty to improve ourselves even more

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
The staff is available at any time, polite and courteous.
Stayed 2 nights in Jul 2021
Response from Dimitry MESSAN on 15 Jul,2021
We thank you for your compliments. We will make every effort to improve ourselves for your satisfaction.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
A no-no for Solo Female traveller
Sonia hotel was full of false advertisement on your site. Room water, Toiletries provided once. No kettke or iron What was calked a DELUXE room was actually a standard. On a main street with no suitable parking. Will definitely not go back or recommend to guests who understand value for money and quality.
Stayed 2 nights in Jun 2021
Response from Dimitry MESSAN on 13 Jul,2021
We thank you for your comments. We will stick to the improved ones.

8/10 Good

SEUNGGAK

Liked: Staff & service, room comfort
Stayed 3 nights in Mar 2021
Response from Dimitry MESSAN on 8 Apr,2021
Good Morning dear M. SEUNGGAK, We remain attentive to your listening in order to ensure your satisfaction. Best regard,

10/10 Excellent

Laura

Stayed 1 night in Feb 2020
Response from Dimitry MESSAN on 29 Nov,2023
Hello Ms/Mrs Laura, We thank you for your very encouraging rating. We will make it our duty to improve further for greater comfort and quality. Kind regards, Dimitry MESSAN Reservations Manager.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem!
I was really impressed with every detail of the stay - the room was clean and comfortable, the internet was great, the food was delicious, and the service was incredible!
Stayed 4 nights in Feb 2020

2/10 Terrible

María Fernanda

Stayed 2 nights in Mar 2024

8/10 Good

Mohamed

Stayed 1 night in Dec 2023
Response from Dimitry MESSAN on 5 Feb,2024
We thank you for your interest and best rating.

8/10 Good

Mohamed

Personnel serviable. Bon emplacement : près de l’aéroport et du centre ville Propositions: mentionner nr étage à chaque sortie ascenseur Mettre une rampe d’accès pour chaise roulante
Stayed 1 night in Nov 2023
Response from Dimitry MESSAN on 29 Nov,2023
Bonjour M. Wilson, Nous vous remercions pour votre séjour et pour votre très encourageante note. Nous prenons en compte votre proposition de noblesse. Nous nous ferrons le devoir de nous améliorer encore pour plus de confort et qualité.

10/10 Excellent

MR J C G

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres agréablement surpris
Stayed 5 nights in Nov 2023
Response from Dimitry MESSAN on 29 Nov,2023
Hello Mr. Grant, We thank you for your stay and for your very encouraging rating. We will make it our duty to improve further for greater comfort and quality. Kind regards, Dimitry MESSAN Reservations Manager.

8/10 Good

DÖHLER TOGO

Stayed 1 night in May 2023
Response from Dimitry MESSAN on 27 May,2023
Bonjour Mme Lougbenyo, Nous vous remercions pour votre séjour et pour votre très encourageante note. Nous nous ferrons le devoir de nous améliorer encore pour plus de confort et qualité.

8/10 Good

Jan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber
Response from Dimitry on 4 Mar,2023
Thanks

8/10 Good

Bamadou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Dimitry on 7 Sept,2022
Bonjour M. Bamadou,Nous vous remercions pour votre note et de votre séjour a Sonia Hotels.

10/10 Excellent

RIADH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Dimitry on 20 Jul,2022
Thanks dear RIADH Sir Warm regard

10/10 Excellent

mariane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Jan 2022
Response from Dimitry MESSAN on 27 Jan,2022
Bonjour chere Mariane, Merci pour votre message et nous vous remercions de votre a Sonia Hotel Ouagadougou Nous sommes honoree et restons a votre disposition pour vous servire

6/10 Okay

didier

Stayed 1 night in Jun 2021
Response from Dimitry MESSAN on 16 Jun,2021
Thanks dear M. DIDIER

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
roche aeroport, personnels sympatiques
Personnels souriants, à l'écoutes, sympathiques. J'ai utilisé le service navette à mon arrivée, cette dernière était à l'heure avec une personne m'attendant avec un panneau sur lequel mon nom était clairement mentionné. Hotel très proche de l'aeroport (moins de 10 minutes en voitures)
Stayed 1 night in Mar 2021
Response from Dimitry Messan on 8 Apr,2021
Bonjour cher M. Thomas, Nous vous remercions et esperons vous revoir chaque fois durant vos voyages.

6/10 Okay

EVRARD

Business traveller
Liked: Cleanliness
Moyen
Le personnel etait bien, mais le personnel indien est assez désagréable. Sans arrêt a vouloir facturer des compléments L’installation électrique de la chambre est une usine a gaz. Pas de loquet a l’intérieur de la chambre Réfrigérateur ne fonctionne uniquement quand b’vous etes dans la chambre ( pour de l’eau fraîche, mettre un reveil dans la nuit. Le restaurant n’est pas terrible ( pizza grasses avec un gout de graillons ) Pas de salle de reunion, dommage
Stayed 6 nights in Oct 2020

10/10 Excellent

Zafer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Ouo ouo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En fait à hôtel Sonia, les infrastructures d'accueil sont impeccables. Seulement que les climatiseurs des chambres sont fixés directement en face du lit. Or en principe, ils devraient être incarcérés à l'entrée des chambres non orientés juste sur le lit.
Stayed 5 nights in Mar 2020