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Overview of Novotel Palembang Hotel & Residence

Photo gallery

Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

4.0/5 Very good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Temperature checks

Explore the area

    Popular LocationPalembang Golf Club18 min walk
    Popular LocationMuseum Balaputra Dewa17 min drive
    Popular LocationPalembang Square Mall18 min drive
    AirportPalembang (PLM-Sultan Mahmud Badaruddin II)33 min drive

Choose dates to view prices

  • Superior Twin Room, 2 Single Beds

    5/5 guest room rating

    Room amenities

    • 43 sq m
    • Sleeps 3
    • 2 Single Beds
    More detailsSuperior Twin Room, 2 Single Beds
  • Superior Twin Room, 2 Single Beds, Pool View

    5/5 guest room rating

    Room amenities

    • 39 sq m
    • Sleeps 3
    • 2 Single Beds
    More detailsSuperior Twin Room, 2 Single Beds, Pool View
  • Superior Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 39 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed
  • Superior Room, 1 King Bed, Pool View

    5/5 guest room rating

    Room amenities

    • 39 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Pool View
  • Apartment, 1 Bedroom

    Room amenities

    • 68 sq m
    • Sleeps 3
    • 1 Double Bed
    More detailsApartment, 1 Bedroom

About this area

Palembang

Located in Palembang, Novotel Palembang Hotel & Residence is connected to a shopping centre. Pulau Kemaro Pagoda and Al-Qur'an Al-Akbar are local landmarks, and travellers looking to shop may want to visit Palembang Square Mall and Palembang Indah Mall. Looking to enjoy an event or a game while in town? See what's happening at Jakabaring Stadium or Jakabaring Sport City. Spend some time exploring the area's activities, including golfing.
Visit our Palembang travel guide
Popular Location

What's nearby

  • Palembang Golf Club - 18 min walk
  • Museum Balaputra Dewa - 17 min drive
  • Palembang Square Mall - 18 min drive
  • Jakabaring Stadium - 20 min drive
  • Palembang Indah Mall - 23 min drive

Getting around

  • AirportPalembang (PLM-Sultan Mahmud Badaruddin II) - 33 min drive

About this property

Novotel Palembang Hotel & Residence

Central hotel connected to a shopping centre in Palembang with 2 restaurants
2 restaurants, an outdoor pool and a nightclub are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a health club, a bar/lounge and a coffee shop/café are on-site. All 197 rooms offer free WiFi and free wired Internet, plus balconies and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars and coffee/tea makers.
Novotel Palembang Hotel & Residence offers 197 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include baths or showers and hairdryers.

This Palembang hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in December 2015.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (IDR 100000 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service

Things to do

  • 9 holes of golf
  • Children's pool
  • Health club
  • Nightclub
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Renovated guest rooms – December 2015
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bathtub or shower
  • Hairdryer

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
  • Shuttle services
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: IDR 130000 per vehicle (one way)
  • Valet parking fee: IDR 100000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Novotel Palembang
Novotel Hotel Palembang
Novotel Palembang
Novotel Palembang Hotel
Novotel Palembang Hotel Palembang
Palembang Novotel
Novotel Palembang & Palembang
Novotel Palembang Hotel & Residence Hotel
Novotel Palembang Hotel & Residence Palembang
Novotel Palembang Hotel & Residence Hotel Palembang

Frequently asked questions

Can I cancel my reservation for free at Novotel Palembang Hotel & Residence and receive a full refund?
Yes, Novotel Palembang Hotel & Residence offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Palembang Hotel & Residence cancellation policy on our site for more details about any exclusions or requirements.
Does Novotel Palembang Hotel & Residence have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Novotel Palembang Hotel & Residence pet-friendly?
No, pets are not allowed at this property.
How much is parking at Novotel Palembang Hotel & Residence?
Self-parking is free at this property.
What time is check-in at Novotel Palembang Hotel & Residence?
Check-in is from 2:00 PM - midnight.
What time is check-out at Novotel Palembang Hotel & Residence?
Checkout is at noon.
Does Novotel Palembang Hotel & Residence provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 130000 per vehicle applies.
Where is Novotel Palembang Hotel & Residence located?
Located in the heart of Palembang, this golf hotel is 0.9 mi (1.5 km) from Palembang Golf Club and 3.1 mi (4.9 km) from Museum Balaputra Dewa. Al-Munawar Arab Village and Masjid Agung Grand Mosque are also within 6 miles (10 km).
4.0
Very good
5 - Excellent
11
4 - Good
28
3 - Okay
4
2 - Poor
4
1 - Terrible
0

4.0/5

Cleanliness

4.0/5

Staff & service

4.5/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities
Great place, nice vibes. Just not too well maintained
Stayed 1 night in Jan 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing travel
Stayed 3 nights in Sep 2019

4/5 Good

Happy face iconLiked: Staff & service, room comfort
Big room
Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full
Stayed 1 night in Aug 2019

4/5 Good

Happy face iconLiked: Staff & service, property conditions & facilities, room comfort
Nice and spacious
The place is nice and spacious but kind of old
Stayed 2 nights in Aug 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for biz trip
Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better.
Stayed 2 nights in Jul 2019

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