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Overview of The Alts Hotel

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Rooftop bar, al fresco dining, open daily
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationPalembang Golf Club3 min drive
    Popular LocationMasjid Agung Grand Mosque7 min drive
    Popular LocationPalembang Indah Mall12 min drive
    AirportPalembang (PLM-Sultan Mahmud Badaruddin II)31 min drive

Choose dates to view prices

  • Deluxe Room

    5/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room
  • Deluxe Premiere

    Room amenities

    • 31 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Premiere
  • Presidential Suite

    Room amenities

    • 119 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsPresidential Suite
  • Superior Twin Room

    Room amenities

    • 24 sq m
    • Sleeps 2
    • 2 Single Beds
    More detailsSuperior Twin Room
  • Superior Double Room

    4.5/5 guest room rating

    Room amenities

    • 23 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Double Room
  • Deluxe Cabana with Balcony

    5/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Cabana with Balcony
  • Junior Suite

    Room amenities

    • 53 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite

About this area

Palembang

Located in Palembang, The Alts Hotel is in the city centre. Ampera Bridge and Great Mosque of Palembang are notable landmarks, and travellers looking to shop may want to visit Palembang Indah Mall and Palembang Square Mall. Looking to enjoy an event or a match while in town? See what's going on at Jakabaring Sport City. Spend some time exploring the area's activities, including golfing.
Visit our Palembang travel guide
Popular Location

What's nearby

  • Palembang Golf Club - 3 min drive
  • Masjid Agung Grand Mosque - 7 min drive
  • Ampera Bridge - 8 min drive
  • Al-Munawar Arab Village - 11 min drive
  • Palembang Indah Mall - 12 min drive

Getting around

  • AirportPalembang (PLM-Sultan Mahmud Badaruddin II) - 31 min drive

Restaurants

  • Where to eat
  • Cafe Delapan – Al fresco dining restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • 10 Gastro Pub – Al fresco dining rooftop bar. Serves dinner and light fare daily.

About this property

The Alts Hotel

4-star luxury hotel near Palembang Golf Club
An attached winery, a full-service spa and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge. All 207 rooms feature comforts such as premium bedding and pillow menus, while conveniences include sofa beds and fridges. Complimentary wireless Internet access and 24-hour room service are standard, as are LED TVs with satellite channels.
The Alts Hotel offers 207 forms of accommodation with minibars and a safe. This accommodation is furnished with sofa beds and desks. Beds feature premium bedding. A pillow menu is available. Fridges and coffee/tea makers are provided. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. LED televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Altitude SPA has 2 treatment rooms. Services include massages. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 133100 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
  • On-site winery

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Sofa bed

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • English
  • Indonesian

Business services

  • 5 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Renovated entire property – January 2016

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Linens
  • Pillow menu
  • Premium bedding
  • Sofa bed

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Safe
  • Slippers

Policies

Check-in

Check-in from 2 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

There is no front desk at this property
This property doesn't offer after-hours check-in
Guests can access their accommodation through a private entrance
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 133100 per person (approximately)
  • Airport shuttle fee: IDR 150000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Zuri Palembang
Grand Zuri Palembang Hotel
Grand Zuri Palembang Hotel Palembang
The Alts Hotel Hotel
The Alts Hotel Palembang
The Alts Hotel Hotel Palembang

Frequently asked questions

Can I cancel my reservation for free at The Alts Hotel and receive a full refund?
Yes, The Alts Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Alts Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Alts Hotel?
As of 5 Dec,2020, prices found for a 1-night stay for 2 adults at The Alts Hotel on 6 Dec,2020 start from SG$65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Alts Hotel have a pool?
Yes, this property has an outdoor pool.
Is The Alts Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Alts Hotel?
Self-parking and valet parking are free at this property.
What time is check-in at The Alts Hotel?
Check-in is from 2 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). After-hours check-in is not available.
What time is check-out at The Alts Hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does The Alts Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 150000 per vehicle, one-way, applies.
Where is The Alts Hotel located?
Located in the heart of Palembang, this luxury hotel is within 2 mi (3 km) of Palembang Golf Club, Palembang Indah Mall and Ampera Bridge. Great Mosque of Palembang and Palembang Square Mall are also within 3 mi (5 km).
4.2
Very good
5 - Excellent
14
4 - Good
20
3 - Okay
6
2 - Poor
0
1 - Terrible
0

4.2/5

Cleanliness

4.1/5

Staff & service

0.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the beds and bedding were very comfortable. The staff was amazing from the front desk to the restaurant staff to the bellhops. A special thank you to Ayu and Fadly, they were so helpful.
Stayed 2 nights in Dec 2019

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Cheap cozy room with so-so service
Check-in was slow, hotel was hot, breakfast staff weren't attentive, but room is nice and cozy, so overall it was ok considering the low price.
Stayed 1 night in Nov 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
previously not sure to book this hotel because previous review give bad experience due to construction at night. however during my stay there was no constructions works at night, so we had good sleep. I think the management give attention to guest suggestions. The only thing i don't like is the shower, sometimes it isn't warm.
Stayed 2 nights in Sep 2018

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, room comfort
Clean hotel, good staff but the hotel was renovating some areas, therefore spa, swimming pool and other amenities were closed
Stayed 3 nights in Jul 2018

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