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Hotel Villa Mercedes Palenque

3.5 star property
Family-friendly hotel with 2 outdoor pools and full-service spa

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Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Gym
Steam room, mud baths, massages
Courtyard
1 bedroom, in-room safe, blackout curtains, iron/ironing board
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

9.8 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
  • 27.20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Double Room

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
  • 54.40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Executive Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Executive Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout curtains
  • 27.20 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Deluxe with Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Executive with View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Room Executive with View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Executive with View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Executive with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Deluxe with Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite with Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Suite with Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard with Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Room Standard with Garden View

  • Sleeps 2
  • 2 Double Beds
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About the area

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.3 km
  • Palenque National Park - 2 min drive - 1.8 km
  • El Panchán - 5 min drive - 4.0 km
  • Museo de Sitio Palenque - 5 min drive - 4.4 km
  • Palenque Archaeological Zone - 7 min drive - 5.4 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Restaurante Maya Cañada - ‬5 min drive
  • ‪Don Mucho - ‬3 min drive
  • ‪La Selva - ‬4 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬3 min drive
  • ‪Starbucks - ‬16 min walk

About this property

Hotel Villa Mercedes Palenque

Family-friendly hotel in the entertainment district
A swim-up bar, a poolside bar and a free daily manager's reception are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a massage at the on-site spa. The on-site restaurant, La Foresta, offers breakfast, lunch and garden views. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • English breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), luggage storage and a nature reserve
  • A gift shop, a reception hall and tour/ticket information
Room features
All 92 rooms offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Rainfall showers, baths or showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Childcare services, coffee/tea makers and ceiling fans

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, uncovered parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily English breakfast available 7 AM to 11:30 AM for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Mud bath
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 16 June 2025 to 31 July 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 600 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 13 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 250 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM to 9:00 PM. The property will be renovating one of the swimming pools from June 16 2025 until July 31 2025 (completion date subject to change).

Is Hotel Villa Mercedes Palenque pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 13 kg per pet. There's a fee of MXN 600 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Villa Mercedes Palenque?

Self-parking is available for a fee. Extended parking is available for MXN 500 per day.

What time is check-in at Hotel Villa Mercedes Palenque?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Hotel Villa Mercedes Palenque?

Checkout is at noon.

Does Hotel Villa Mercedes Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1500 per vehicle applies.

Where is Hotel Villa Mercedes Palenque located?

This family-friendly Palenque hotel is located near the airport, within 3 mi (5 km) of Palenque National Park, Museo de Sitio Palenque and El Panchán. Palenque Archaeological Zone is 2.6 mi (4.2 km) away.

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Hotel Villa Mercedes Palenque Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 324 out of 596 reviews
Rating 8 - Good. 184 out of 596 reviews
Rating 6 - Okay. 53 out of 596 reviews
Rating 4 - Poor. 23 out of 596 reviews
Rating 2 - Terrible. 12 out of 596 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palenque

We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
Stayed 2 nights in Mar 2025

8/10 Good

John

Liked: Staff & service, property conditions & facilities
3 nights at Palenque
Stayed 3 nights in Nov 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietly hotel, the tv in the room terrible.
Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and close to the Ruins and Alexus EcoPark

Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved It - Wish We Had Stayed Longer

We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
Stayed 1 night in Dec 2024

10/10 Excellent

Dolores Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Stayed 2 nights in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ruins. Beautiful pool
Stayed 1 night in Nov 2024

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
--
Stayed 2 nights in Apr 2025

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really excellent except the food soo bad.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Stayed 1 night in Jan 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything , It's amazing!
Stayed 2 nights in Oct 2023

6/10 Okay

Nemer

Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Friendly

nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Stayed 3 nights in Oct 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, beautiful jungle view, fine pool - the food was not very good and there are not many other options. The hotel seemed quite empty when we where there, so it felt a little abandonded

10/10 Excellent

Alvaro

Liked: Cleanliness
Everything
Stayed 1 night in Aug 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Stayed 1 night in Jul 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación perfecta
Stayed 3 nights in Jun 2025

10/10 Excellent

AM

Liked: Cleanliness, amenities, property conditions & facilities
9 de 10
Stayed 2 nights in Jun 2025

10/10 Excellent

Edgar Daniel

Liked: Cleanliness, property conditions & facilities
muy buena, me encanto que recibí unas cortesias por parte de expedia
Stayed 1 night in May 2025

8/10 Good

JOSE ALVARO

Liked: Cleanliness, staff & service, property conditions & facilities
Bien en general
Stayed 1 night in May 2025

8/10 Good

victor murrieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espacios suficientes y limpieza
Stayed 2 nights in May 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in May 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Este hotel es increíble, el servicio, las instalaciones, siempre es agradable volver
Stayed 2 nights in May 2025