The staff was very accomodating and spoke English well. We missed our first nights reservation which was paid in advance due to bus scheduling issues, and they were able to credit what we paid to a second night. I would recommend booking in advance though because the private cabanas seem to book quickly. Otherwise, this is exactly what you would expect from a jungle lodge. The rooms are minimal but the facilities (pool, restaurant) are great. The bathrooms and showers were always clean, but hot water seems to deplete quickly. The location is perfect. Its within 2 kilometers from the ruins, museums, restaurants, ecomunde, etc. Easily walkable or hop on the frequently passing vans for about $10-$20 pesos. By the 3rd night we were ready for somewhere with AC, but overall staying here was a great experience!