Terrace/patio
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Reviews of Splendid Hotel La Torre

4 out of 5
Splendid Hotel La Torre
Via Piano Gallo 11, Palermo, PA

Reviews

7.6

Good

Rating 10 - Excellent. 110 out of 374 reviews" "
Rating 8 - Good. 150 out of 374 reviews" "
Rating 6 - Okay. 56 out of 374 reviews" "
Rating 4 - Poor. 43 out of 374 reviews" "
Rating 2 - Terrible. 15 out of 374 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Regina, Belmont

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Perfect view. Lovely staff. The smoking at the restaurants is unbearable. The waiter will smoke as he serves you so for only that reason I did not stay longer. I don’t know if the food was good, all I could taste was cigarette smoke.
Stayed 1 night in Dec 2023

6/10 Okay

Martin

Travelled with group
Liked: Amenities
Disliked: Staff & service
Despite the hotel’s great location and amenities the place looked tired in various places. Inconsistent service at times. Some staff were helpful, however at times several employees seemed as if they were being inconvenienced with some generic requests. E.g. cleaning of the room.
Stayed 8 nights in Oct 2023

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness
This is such a unique property. You can tell that it was the place to stay in its day (felt post WW II). I really enjoyed staying there and I felt like I was in a time warp. The hotel has defiantly seen better days and could use some work. Staff was a tad surly at times but overall decent. The entire wait staff was dressed as if they were working a five-star restaurant. I would totally stay there again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Sep 2023

10/10 Excellent

Benedetto

Stayed 3 nights in Sep 2023

8/10 Good

Miguel

Liked: Cleanliness, staff & service
excellent location, staff was friendly and accomodating, bed was rough and uncomfortable, could not control AC from my room, and it was sometimes hot and uncomfortable, wifi connection terrible
Stayed 5 nights in Sep 2023

10/10 Excellent

Dorenda

Stayed 6 nights in Sep 2023

10/10 Excellent

ARI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a fantastic Hotel
What a fantastic Hotel! Immaculately clean, with beautiful spacious rooms, well appointed bathrooms and amazing breakfast area with panoramic views of the sea and mountains. The outside space is amazing too, with a huge terrace for an afternoon drink, surrounded by the sea. And choice of large pool with huge sundeck, or private rocky beach, with steps into the sea. The Hotel is located near the Nature Reserve away from the noisier parts of Mondello, but is within easy walking distance to the Main square and Pier etc. This was one of our designated travel days, but I wish we had longer to enjoy this lovely Hotel. I only have one criticism is that is that the rooms aren't well soundproofed, so one can hear one's next door neighbour moving around their room. But everything else about this Hotel is fantastic.
Stayed 1 night in Sep 2023

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service
My husband and I stayed here for 3 nights as a last minute plan. The location is really ideal for Mondello which is what makes staying here worth it! The pool is really nice and has a bar (with limited options), however there is a snack bar if you walk a little further to the public area and we went here every day for lunch! As far as the hotel itself it’s definitely a little dated and could use renovations but was still clean. Parking was extremely limited and there is not enough for hotel guests - we got lucky and got a space and didn’t move our car the rest of the time there. The beds are not the most comfortable and one of the shutters was off the track, but that’s not a huge deal. Definitely get the sea view room (otherwise probably wouldn’t be worth staying there). The views are incredible from the restaurant and breakfast on the top floor. We did use the gym once and all the equipment is very old but definitely useable and plenty of space to workout. I would recommend staying here if you want to be in the quiet area of Mondello but still walking distance to all the restaurants at night.

8/10 Good

Gary

Travelled with family
Liked: Staff & service, amenities
The staff was very attentive. The beds need to be modernized.
Stayed 7 nights in Jul 2023

10/10 Excellent

Josephine

Stayed 1 night in Aug 2023

8/10 Good

Guillermo

Travelled with partner
Liked: Cleanliness
Direct access to seafront is a plus. Distance from Palermo along with high price of taxis is a minus
Stayed 2 nights in Jul 2023

10/10 Excellent

Justine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
absolutely stunning views, private ocean access. A timeless beautiful place to stay. What a charming place
Stayed 7 nights in Jun 2023

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should stay there
I have nothing negative to say.
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a little dated but very clean. Another restaurant is needed, also ice machine is nice. The restaurant should have a lunch menu. A concierge would be nice to give clients a sense of what they want to do and see.
Stayed 5 nights in Jun 2023

4/10 Poor

Ariel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was unfriendly and super moody. The whole building needs renovation.
Stayed 2 nights in May 2023

4/10 Poor

IAN

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel needs a total refurbishment, very tatty in places, and the door to the fire exit on our floor was broken couldn't open it fully or close it at all so that was a safety hazard. Regarding the restaurant, overpriced small and underwhelming food, do not eat there. The only good thing about the place is the staff lovely helpful people.
Stayed 7 nights in Jun 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a lovely location. Nice rooms, breakfast and pool. Staff was very helpful. Expensive and could do with some upgrades but still one of our favourite places that we stayed in on our trip.
Stayed 2 nights in May 2023

2/10 Terrible

Arman

Disliked: Cleanliness, property conditions & facilities
Gorgeous view, but other than the view the place is a dump. It’s falling apart. The place needs a facelift asap.
Stayed 2 nights in May 2023

6/10 Okay

Emily

Travelled with group
Liked: Cleanliness, property conditions & facilities
This hotel was fine but not great for me. The salt water pools were closed which I which I was notified about when I booked my stay, otherwise I would have stayed somewhere else. The concierge wasn't very helpful when I asked about activities my friend and I could do while there. One day there was a man going around taking pictures of me and my friend in bathing suits and there was no staff around to help us. I didn't feel very safe here. I did like the restaurant and that breakfast was included.
Stayed 3 nights in May 2023

4/10 Poor

Oscar, Charlotte

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful views
Stayed 3 nights in Apr 2023

10/10 Excellent

Josie

Liked: Cleanliness, staff & service
The viwgourges
Stayed 15 nights in Sep 2022

10/10 Excellent

Arkadiy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Perfect service. Very nice people at the service desk - always nice and helpful. Hope to return to this hotel.
Stayed 4 nights in Sep 2022

4/10 Poor

Karen

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022

2/10 Terrible

cristina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Frederick Marc

Stayed 1 night in Sep 2022

6/10 Okay

Cherie

Liked: Staff & service
Great location and lovely staff. I had a Seaview room which had an incredible view. The pool was lovely, very clean and the guys that maintained it were lovely. However it was so over chlorinated that your eyes stung. However the hotel is very dated, the aircon in the room hardly worked, getting hot/cold water was sometimes hit and miss, and the common areas ie hallways were not vacuumed or clean. The outdoor wooden pathway railings eg down to the sea platform were dangerous, falling apart and not maintained for years. Same at the next door complex.
Stayed 5 nights in Sep 2022

4/10 Poor

Carlo M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You pay for the pool and the location
Great location and potential, but I was there 30 years ago. Since then looks like nothing has changed... probably some maintenance, but nothing substantial. Dirty, pretty beaten-up infrastructure and old-style service. The lobby looks like an unwelcoming government reception desk.
Dirty curtain
Overused floor
Floor breaks in the balcony
Patched wall
Stayed 1 night in Sep 2022

4/10 Poor

Marianne

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Aug 2022

6/10 Okay

Adam

Travelled with group
Liked: Cleanliness, room comfort
A short pleasant break
I found that the inside of the hotel was very basic. Could really have done with some modernisation. My room didn’t really have a view. An old kettle was provided with paper cups and no cream. I didn’t have any hot water for the first couple of days which was bizarre as I know it worked in other rooms. Saying this I didn’t really care so much as the pool area was perfect for me with a pool bar close at hand and stunning
Stayed 3 nights in Aug 2022

4/10 Poor

ahmed

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a relaxing holiday by the ocean. We used the pool ammenities and the restaurant daily. Our room had a balcony overlooking the ocean and it was lovely sitting out in the evenings watching the passing sea vessels. Staff were friendly and polite and accommodated our very small Italian vocabulary.
Stayed 6 nights in Aug 2022

10/10 Excellent

Peter

Stayed 1 night in Jul 2022

10/10 Excellent

Filomena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the best one in the area. Beautiful grounds and great views.
Stayed 1 night in Jul 2022

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in May 2022

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The pool and sea access is nice. Rooms are outdated, lift too slow, useless wifi and parking too crowded and narrow. Room cleaning very bad and and hardly any amenties: no soap or shampoo unless you asked 5 times. The pool is nice but the equipment is decaying: stairs, parasol ... Honestly this place is too expensive for what it offers.
Stayed 7 nights in Aug 2021

10/10 Excellent

IVAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
Nice view from balcony , friendly people and amazing swimming pool and area relax.
Stayed 6 nights in Jul 2021

8/10 Good

Laura

Stayed 2 nights in Jul 2021

8/10 Good

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Legal.beagal, Woolton

Travelled with group
Liked: Cleanliness
Location location location... Hotel tired in places. However, seems standard in mondello.
Stayed 7 nights in Sep 2020

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Sep 2020

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even a 3 star. Very tired hotel
Very tired hotel. Not confortable.
Stayed 2 nights in Aug 2020

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with stunning views - 4*
After I read the reviews I didn't expect too much from this place. Dropped few emails to the hotel, didn't get any response back. Booked the taxi through the link provided by the hotel, however no one met us in the airport. Got to the hotel by getting a taxi from the outside of the airport (more expensive of cause). We came for our 10th wedding anniversary and booked a sea view room. We was not offered any upgrades or gifts for a special date, however we didn't expect anything, so was not disappointed. Once we arrived we were met by a lovely receptionist, who apologised for all the inconvenience. I must say all of them were brilliant: really friendly, helpful & spoke a good English. Room was a bit outdated, but cozy, bright and sparkling clean with amazing sea views! It was properly cleaned daily. The only downside was a restaurant: staff a bit slow, poor menu and average quality of food, overpriced. Poorest buffet breakfast: croissants, ham, 1 salami & 1 cheese. No choice, what killed me the most, was an instant coffee. So we ended up having food outside. The views at the bar, restaurant and pool were amazing: mountains vs sea! No issues with sunbeds, staff was trying quickly to facilitate all the guest and sanitized all the sun beds. Privite sea entrance, which may not be good for kids, but there was a lovely spacious pool with sea water and a beach (a bit rocky) around the corner. Public beach with turquoise water & restaurants just 5 minutes walk. Amazing stay!
Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Walter Parisi GM on 27 Oct,2019
Dear Guest; Thank you so much for the time you take for write this comment. We are very happy that your stay was enjoyable . I hope to see you again at La Torre Hotel. Best regards and have you a sunny day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Walter Parisi GM on 27 Oct,2019
Gentile Cliente La ringraziamo per il tempo che ha dedicato per esprimere il suo feedback. Siamo felici che il suo soggiorno sia andato come se lo aspettava, allo Splendid Hotel La Torre cerchiamo sempre di dare un servizio ottimo ai nostri clienti. Augurandoci di trovarla nuovamente nella nostra struttura, la saluto cordialmente

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019
Response from Walter Parisi GM on 17 Oct,2019
Gentile Ospite La ringrazio del tempo che ha dedicato per il suo voto, ci spiace che il suo soggiorno non è andato come si aspettava. Cerchiamo sempre di fare del nostro meglio, tuttavia il suo suggerimento ci potrebbe aiutare a migliorarci Ancora una volta ci scusiamo se qualcosa non è andato in linea come si aspettava Sperando di rivederla nella nostra struttura, la saluto cordialmente

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great relaxing place by the sea
great location- quiet & wonderful sea view; pool is enormous and very clean; breakfast great and staff are very good
Stayed 7 nights in Sep 2019
Response from Walter Parisi GM on 4 Oct,2019
Dear Guest Thank you for the time you take for write this kindly comment, we are very happy that you enjoy that your stay was enjoyble I hope to see you again in our hotel Best wishes

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Besides the view, not worth the stay. My fiancé and I encountered issues getting into our room due to issues with the room key. We counted a total of 5 times that we had to go down to the front desk and wait till someone either gave us a new key or assisted in opening the door for us. The rooms were not very clean, too many mosquitoes inside of the room, and no shower curtain. Lastly, there is a small menu to select from for lunch and dinner.
Stayed 3 nights in Sep 2019
Response from Walter Parisi GM on 1 Oct,2019
Dear Guest Thank you for the time you take to write this comment. Please accept our apologies about the malfunction of room key card. The shower curtain its not contempled 'cose the room you stay was for easy access at person with wheelchairs. How ever reception desk its at your disposal for any request or information. I hope to see you again and very sorry if your stay dont was very pleasure Best regards

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from Walter Parisi GM on 28 Sept,2019
Dear Guest Thank you for your review, I hope that your stay was enjoyable. I hope to see you again at La Torre Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Loved the hotel and beach. Loved the balcony in our room that faced the water. Room and hotel were very clean and nice. Would stay here again
Stayed 3 nights in Sep 2019
Response from Walter Parisi GM on 28 Sept,2019
Dear Paul Thank you so much for the time you take for write this comment. We are very happy that your stay was enjoyable . I hope to see you again at La Torre Regards