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Reviews of Marriott's Shadow Ridge

3.5 out of 5
Marriott's Shadow Ridge
9003 Shadow Ridge Road, Palm Desert, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1402 out of 2295 reviews" "
Rating 8 - Good. 564 out of 2295 reviews" "
Rating 6 - Okay. 186 out of 2295 reviews" "
Rating 4 - Poor. 86 out of 2295 reviews" "
Rating 2 - Terrible. 57 out of 2295 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tigran

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful location for family and couples. Everything was just perfect. Huge gold area.
Stayed 3 nights in May 2024

8/10 Good

ELIZABETH

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Erik, Pico Rivera

Liked: Cleanliness, amenities, property conditions & facilities
The location was nice and the golf course was beautiful. The only bad thing is that we couldn't really sleep since the refrigerator made some loud noises every hour. It sounded like if it was making ice, yet we never even grabbed ice from it to continue making the noise. It wasn’t like a regular sound on a fridge, this one was actually loud enough to wake you up each hour. The best part of the stay was the golf course, that alone is 5 stars. But I give it a 3 star rating just because we came to relax and without being able to sleep we felt tired the following day.
Stayed 1 night in May 2024

10/10 Excellent

KRISTIN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay. Very nice pools a little pricey the food
Stayed 1 night in May 2024

4/10 Poor

Peter

Poor communication with staff. Misplaced my luggage. Very overpriced and ridiculous. Needed Tylenol and was instructed to go to the convenience shop and had to pay $15.00 for Tylenol. Wanted a romantic day away with my wife but just felt I was fleeced. I usually stay at Hyatt hotels and I get treated better with staff but here not so much. First and last time I’ll stay at a Marriott property.
Stayed 2 nights in May 2024

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfection! Better than home. We will definitely be coming back soon.
Stayed 2 nights in May 2024

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Checked out 24 hours early bathroom was dirty towels were dirty
Stayed 2 nights in May 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Pools were big and great for the whole family. Easy drive to attractions, food and freeway.
Stayed 4 nights in May 2024

8/10 Good

Dorothy

Liked: Cleanliness, property conditions & facilities
We loved the beauty of the resort and enjoyed watching the golfers from our patio. The room was nice and comfortable. The towels were rough. Need some softener. We could easily hear the people next door.
Stayed 2 nights in May 2024

10/10 Excellent

Helena

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Jill

Outstanding amenities for the whole family
Stayed 2 nights in Apr 2024

10/10 Excellent

Paula

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Leslie

Liked: Cleanliness, property conditions & facilities
Always enjoy staying at Shadow Ridge! Our number one choice in the desert!
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Stayed 1 night in Apr 2024

8/10 Good

Nancy

Stayed 4 nights in Dec 2023

6/10 Okay

ANDRE, Bellevue

Travelled with family
Need more dinings and activities for kids
Stayed 4 nights in Apr 2024

10/10 Excellent

Yelena

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

cheryl

Liked: Cleanliness, amenities, property conditions & facilities
Very well maintained & managed property! No complaints. Staff is very responsive to any requests.
Stayed 5 nights in Apr 2024

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Need more dining options
Stayed 6 nights in Mar 2024

4/10 Poor

Katie

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
My family will not be returning. My husband and I took our 10 year old son for spring break. When we arrived in our room we were all shocked at how tiny the space was. I can’t imagine how a family bigger than 3 would manage. For the price they charged I was expecting a full size fridge & stovetop. We couldn’t fit anything in the tiny fridge & had to live out of our coolers for 3 days. The restaurant on the property was closed & the wait & price for bar food was not worth it. So beyond the shockingly small room & outrageous prices we were charged, the cleaning service is what prompted me to write this negative review. When we checked in, they told us to schedule a room cleaning. So we left our room for three hours to be sure that the housekeeper had enough time. When we arrived back to our room, the housekeeper was still in our room and when she finally left we realized that the trash was not emptied and the sheets were not changed. I could not be more disappointed in the money I spent on this vacation & as I stated earlier, I will never return.
Stayed 3 nights in Mar 2024

8/10 Good

Henry

Stayed 3 nights in Mar 2024

6/10 Okay

Kimberly

Stayed 2 nights in Mar 2024

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Gordon, Surrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was a mix up with the room I booked, they gave a $300 credit as compensation 👍
Stayed 4 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Loved everything about thus place! Perfect for families !
Stayed 3 nights in Feb 2024

10/10 Excellent

Maria

Travelled with group
Everything was great
Stayed 3 nights in Mar 2024

10/10 Excellent

carol

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully landscaped, and a nice nice comfortable room.
Stayed 2 nights in Mar 2024

6/10 Okay

Dan

Disliked: Cleanliness
We like the friendly staff. The room we stayed in was not updated since 1998. Average service but expensive drinks by the pool.
Stayed 10 nights in Feb 2024

2/10 Terrible

Hannah

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The resort sucks to get around if you don’t have a car. Additionally, there are basically no real food options, just snack bars.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
|very nice and clean resort with great pools.
Stayed 3 nights in Feb 2024

6/10 Okay

Nichole

Travelled with family
Liked: Cleanliness, amenities
The shower was not working properly and it appears they knew that and turned the room over that way and still charged me full price. When I asked for a different room they would not accommodate me.
Stayed 2 nights in Feb 2024

10/10 Excellent

nichole, el dorado

Stayed 7 nights in Feb 2024

8/10 Good

Jennifer

Stayed 5 nights in Feb 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was absolutely clean. Staff very helpful. 3rd time here. Will be back for sure.
Stayed 5 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

seung yun

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful golf course. Just around the corner!
Stayed 4 nights in Feb 2024

10/10 Excellent

Alex

Stayed 7 nights in Jan 2024

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Feb 2024

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
great property,clean, pools great but its extremely quite and not really kid friendly because of the noise kids produce. The walls are paper thin and you can hear everything through the walls,even normal conversation of your neighbors . We had a noise complaint just making dinner for the kids (age 2 and 5 ). 2 security offers came to room and told us to respect the neighbors..they were nice but firm.. it really killed our vibe for the resort and it kind of ruined the trip as we were scared to even talk for rest of trip in our room. Lots of seniors in this resort, so I can understand the noise complaint.
Stayed 7 nights in Feb 2024

10/10 Excellent

nichole, el dorado

Travelled with family
Beautiful property
Stayed 1 night in Feb 2024

10/10 Excellent

Karyl

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

??

Travelled with family
Liked: Cleanliness, amenities
Despite a good view of the golf court from the room, there was no room cleaning service, and only one small blanket provided for a twin sofa bed, and the room was small too.
Stayed 2 nights in Feb 2024

8/10 Good

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the resort was great. Restaurant was shutdown while we were there but otherwise no complaints. Will stay there again.
Stayed 7 nights in Feb 2024

6/10 Okay

Evan

Liked: Cleanliness, property conditions & facilities
Wouldn’t stay at this location again. What morons place a refrigerator with an ice maker 3’ from where you sleep. Just about once every hour throughout the night the ice drops in the plastic container within the freezer and the water tray cycles waking you up. Very frustrating.
Stayed 1 night in Feb 2024

10/10 Excellent

Staci

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a beautiful and very clean property. The room and kitchen were stocked perfectly. Loved our stay!
Stayed 4 nights in Feb 2024

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an outstanding facility, larger and more beautiful than we imagined. We've spent a lifetime in and out of hotels (prior airline crewmembers) and have rarely see a nicer room, from ammenities to bed, even the room layout was very very functional. Every need in the kitchenette was met, great charging ports exactly where needed, comfy couch to watch TV. GREAT bed! Frequent and helpful texts helped to set expectations as heavy rain closed some facilities. Smooth and quick check in and out. We don't have one critique to offer: Just Great, and highly recommended.
Stayed 3 nights in Jan 2024

10/10 Excellent

Craig

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024