Palmenhaus

The clean room, the attentiveness of the staff, and the hotel's location were all excellent.

Our stay at The Leo Grand in Vienna was excellent and very memorable. Check-in was friendly and efficient, and we were pleasantly accommodated earlier than the official check-in time. The room was spacious, elegant, and beautifully decorated. The handwritten welcome note, along with wine and cookies, felt genuinely warm and thoughtful. The complimentary minibar added extra comfort. We especially enjoyed the complimentary afternoon and late-evening service in the restaurant. Drinks, fruits, and desserts were elegantly arranged, creating a warm atmosphere with lovely Christmas vibes. Breakfast was superb. The menu offered a rich selection, the food was well prepared, and the service was fast and professional. One moment deserves special mention. We had an early flight and realized very late that we would miss breakfast. Mira honestly explained it was too late to request a breakfast box, which we fully understood. However, at around 5 a.m., after a quick check-out, she surprised us with a carefully prepared breakfast box including hot coffee, fruit, apples, and sandwiches. Her thoughtful gesture made a perfect ending to our stay. The hotel’s location is unbeatable, with many of Vienna’s highlights within walking distance. A few constructive suggestions. Assistance with luggage at check-in would be helpful, especially for guests with large suitcases. The bathroom and toilet are fully separated and not adjacent, which feels somewhat inconvenient.

Rooms were clean. Design of rooms were calming. Floor to ceiling curtains add verticality and height giving the feeling of grandeur. Great room color palette to calm jet lag for travelers. Meditative. Staff were courteous, attentive, and professional. Good was fresh every day. Communication was great. Requested double twin bed in advance and was promptly fulfilled. Also asked for ironing board and was given right away. Great location. Museum next to it. Also grocery store, small restaurants, and subway around the corner. I highly would recommend. Thank you.