Egyptian cotton sheets, in-room safe, rollaway beds, free WiFi

Reviews of Enrico Hostel Patong

2 out of 5
Enrico Hostel Patong
85 Rat-U-Thit Song 200 Road Patong Beach, Patong, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 43 reviews" "
Rating 8 - Good. 14 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 7 out of 43 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good Value for the money
Good value for the money
Stayed 1 night in Apr 2020
Response from eni on 19 Apr,2020
Thank yo very much for that review, Nice to hear that.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so dirty that I had to go to the 7-Eleven downstairs to get my own cleaning supplies and toilet paper. It took me about 2 1/2 hours to clean the whole place. I rented two rooms from them. The sheets had blood splatter on them there was spiderwebs on the walls. The second room we didn’t even use for two days we needed to clean it. Also there’s outside eating right across the hostel. Let’s just say some of the biggest RATS I’ve ever seen in my life we’re going underneath that restaurant. We went there March 6 to March 14 we had two rooms checked out. We were supposed to stay till the 25th due to the coronavirus we had to leave on the 14th spoke with Staff about refunding my money from the 14th to the 25th they said it was no problem they would do so. When I got back to the states called my travel agency and they said they been avoiding the phone call and they will not refund it. Which is fine I just hope nobody Falls in the trap like I did. But overall this place was a nightmare.
Stayed 19 nights in Mar 2020
Response from eni on 31 Mar,2020
We are pleased that you are safely back in the United States at home during the covid19 crisis. We have tell you that you get back your money from the agency on request, we been not paid for full time. Your agency have special cancel options and it is importent that you read and follow this instructions. Sorry that your vacation was endet earlier while the international crisis and therefore you are disapointed.

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from eni on 30 Mar,2020
Thank you very much for this real review for our property.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveller beware, this place is a DUMP!!! I booked fir 28 days and left after one week . Garbage piling up in washroom, ant infestation as well. House cleaning boy claims to be manager, but us rude to guests and sleeps till 2:00pm with no one knowing what’s going on. I gave two days notice and got the hell out of there . Without a doubt, ThE WORST HOSTEL IN PATONG. You get what you pay for here... run, don’t walk when you here Enrico Hostel
Stayed 24 nights in Feb 2020
Response from Enrico on 28 Feb,2020
Thanks for your review. We are sorry that we were unable to meet your request for a free extension because there was no space available in the requested period and it does not comply with the rules of the platform. That is why this rating was carried out by "anonymus".

4/10 Poor

Katia

Disliked: Cleanliness, property conditions & facilities
Poor cleaning
11 bed instead of 10 in a room which makes a bit of difference considering the space you have around you. No key provided for the room , you only get a key for a small safer within the room. I saw many rooms in this hostel but only 2 bathrooms which were constantly super dirty. There is a big rubbish bin there so full that part of the rubbish were on the floor. Not sure were the owner was as the reception desk was empty all time
Stayed 2 nights in Feb 2020
Response from Eni on 10 Feb,2020
Thank you for the review. We cleaning all rooms many times every day. Especially in the morning it is not possible to interrupt guests while showering to clean the rooms. We looking for a better solution. We hope the other parts of the two dormitory rooms and the location was ok. The receptionist is usually to see from the desk in the laundry shop.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Private rooms very nice, dorm I stayed in was crowded, at least 10 people, so some conflicts surfaced.
Stayed 1 night in Jan 2020
Response from eni on 9 Feb,2020
Thanks for that review, one point less: the air condition is based on a voting system. Every guest can set own temperature and the system set up the average of all.

6/10 Okay

Isabela, Bangkok

Travelled with group
Liked: Staff & service
Location is okay but quite noisy, staff are friendly. Cleanness and room are just fine.
Stayed 2 nights in Dec 2018
Response from eni on 6 Feb,2020
Only some steps to feel the magic of thai hospitality in street kitchen and you decide the time for party! Thanks for the review.

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020
Response from eni on 21 Jan,2020
Unfortunately you do not give details so we can improve our service.

8/10 Good

Verified traveller

Liked: Cleanliness
I like the location. Have everything a footstep away. Nice friendly staff no pool but the beach is just a stroll away. I can highly reccomend ENRICO
Stayed 10 nights in May 2019
Response from eni on 8 Jun,2019
Thank you for this magnifisent review!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recommend to stay here with value for money and service checking good nice center location, room comfortable ,lovely policy :) i will be back
Stayed 1 night in Mar 2019
Response from eni on 20 Mar,2019
Thank you very much for this review. We are glad to hear that your visit was perfect and you like to visit us again. See you soon :)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place, friendly near all. I recommend this place
Stayed 2 nights in Mar 2019
Response from Eni on 15 Mar,2019
Thank you for the review, we do everything for your satisfaction.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel with great experience
Staying at Enrico hostel was one of my best experiences ever. The location is very close to Patong city centre and the staff is very friendly and helpful. I was upgraded to a nice private room at no extra cost and thoroughly enjoyed my stay there. Would highly recommend anyone to stay at this great hostel. Thank you to Enrico staff
Stayed 2 nights in Jan 2019
Response from eni on 24 Jan,2019
Thank you very much for this magnificent review.

8/10 Good

Alf-Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bugdet hotel with helpful staff
I stayed for 4 nights during Jan. 2019 and would say that this was very priceworthy. The staff was very friendly and helpful. You should however be aware that the reception is not manned at all times, so in that case you need to look at the next door laundry for staff or make a call. My room was spacious, the AC worked and was quite silent. I had a small balcony, a kichenette, a safety box and a shower with instant heating (that gave warm but not scolding hot water). The bed was comfortable (but as all Asian beds? quite firm). The room and bedsheets was very clean. This hotel also offer laundry the next day or express 4-6 hrs (complementary, but very inexpensive), free 2 botles of drinking water per day and free beach towel as well as beach blanket. They can also (as many other hotels) help with other services such as scooter rental. The location is in a small side-alley to main road, so you should use google maps to find it. The loaction is ok, its just around 250m walk to the beach. In this area you have everthing near you, Seven11 and other shops, coofee bars with AC, .... During my stay there was a mailfunction of card reader in hotel room, but I was moved to the hotel next door without any additional costs.
Stayed 6 nights in Jan 2019
Response from eni on 16 Jan,2019
Thank you very much for your feedback. Our network take all time care of our guests :) See you soon.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Deposit for the room key was not returned back to me..
Stayed 3 nights in Dec 2018
Response from eni on 9 Jan,2019
Thank you for the notice. We investigate that single issue in last days and see you lost the key. We have to change the lock. You can put the key anytime to the reception.

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018
Response from eni on 1 Jan,2019
Hello, please help us to improve. We need a description of the points of disappointing, otherwise it is impossible to find a sulution for you and it is not useful for others. Thank you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impossible to have the room at 2pm. I waited 1 hour to finaly have a room in another hotel next to the enrico hostel. No one speeks english except the boss who is never there except the night
Stayed 1 night in Dec 2018
Response from eni on 7 Jan,2019
Yes, we are a small hostel and do everything in our power that you have a perfect stay. We offered you an other category to take a shower and for change later to your room. We are really sorry for other guests in delay.

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, room comfort
Great for girls
as a singe female travels I would recommend this place to others.
Stayed 1 night in Oct 2018
Response from Enrico on 1 Nov,2018
Hello Georgia, thank you very much for your magnificent recommendation. Our staff is always reachable in different ways and many FAQ can be full automatic be answered on multiple messenger services. See you next time.

10/10 Excellent

Sarah, Hamburg/ Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel a lot with my son and we have found a new home. This hostel is one of the best. In any case, we come here even more often. it is clean, quiet and yet central. the staff is excellent. My son had injured in the evening and a receptionist came to the doctor to translate. unbelievable, thanks!
Stayed 1 night in Jul 2018
Response from eni on 25 Jul,2018
Thanks for the review. We are glad to read that and give your positive feedback to our staff.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
อย่าเข้าพักแบบโดมโดยเด็ดขาด ให้เข้าแบบห้องส่วนตัวเท่านั้น
Stayed 1 night in Feb 2020
Response from eni on 5 Mar,2020
Thanks for review. Every guest chooses their category and knows the difference.

2/10 Terrible

Daniel, Wa

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I got towel and blanket only after I asked. No water entire hostel becasue pipe problem but no appropriate compensation or anything.
Stayed 1 night in Feb 2020
Response from Enrico on 29 Feb,2020
Thank you for the review. Following the rules in the dormitory rooms we provide towels and more blankets. No problem, we do if you need. The water pressure was interrupted in the complete area, we are depending on the public water company. Sorry for your inconvenience.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toppen! nära till bangla road och stranden och matmarknader.
Stayed 12 nights in Nov 2019
Response from eni on 16 Feb,2020
Thank you for this review, it was a pleasure for us to accommodate you.

10/10 Excellent

pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon rapport qualité prix
bien placé, bon accueil,
Stayed 5 nights in Jan 2020
Response from eni on 8 Feb,2020
Thank you very much for this review.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from eni on 2 Feb,2020
Unfortunately you do not give an indication what we have to improve.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Eni on 25 Jan,2020
Thank you very much for this magnificent review. Keep us in your mind while remembering your vacation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from eni on 8 Nov,2019
Thank you very much for this review. See you next time :)

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klein aber fein
Klein aber fein das Hostel die Zimmer sind in einem sehr guten Zustand das Zimmer wird jeden Tag nach Wunsch gereinigt es gibt frische Handtücher das Personal ist sehr hilfsbereit und freundlich zum Strand sind es ca 6 Minuten Fußweg zur Bangla Route sind es ca 10 Minuten Fußweg. Sehr gut geeignet für Gays es ist nach meiner Empfindung ein kleines schwules Hotel was abseits von der szene ist aber auch nicht unweit zu Fuß zu erreichen ca 2 Minuten. Jeden Tag frisches Wasser kostenlos Kaffee als Instant man kann Mittag preisgünstig essen man geht einfach nur raus auf die Straße und sieht dann gleich ein kleines Restaurant das Essen kostet zwischen 40 bis 70 bath. Das Hotel verfügt über eine eigene Wäscherei ich habe meine Wäsche frühs abgegeben und habe sie Mittag wieder bekommen sehr sauber nebenan gibt es eine Thai Massage diese kosten ca. 200 bath wird von einem deutschen Betrieben und einer Thailänderin. Ein freundliches sehr freundliches paar das Hotelpersonal ist zuvorkommend wenn du Wünsche hast wird ja jeder Wunsch erfüllt ich kann es von meiner Seite nur weiterempfehlen ich bin immer das zweite Mal in diesem Hotel weil es mir einfach gefällt.
Stayed 3 nights in Aug 2019
Response from eni on 27 Aug,2019
Thank you very much for this really great review with all true points. We are open for everyone and for us it dosn't matter who join you. Our additional services, like scooter rental and laundry, help us to give fair rates and, honestly, sometimes it is more like a hobby :) Have a nice time and see you next time again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from eni on 8 Aug,2019
Thank you for that review.

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pour le prix,le service est impeccable.Personnel parfait.
Stayed 2 nights in Jul 2019
Response from eni on 8 Aug,2019
Thank you very much and we are glad about your satisfaction. See you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war sehr überrascht wie sauber die Unterkunft war. Zimmer werden jeden Tag regelmäßig und gründlich gereinigt. Das Personal war sehr höflich und zuvorkommend. Es gibt kostenloses WLAN gute Qualität. Man kann seine Wäsche für 50 Bath waschen lassen die Wäsche ist dann sehr sauber und riecht auch sehr angenehm. Bei regelmäßiger Zimmerreinigung wirkt Wasser kostenlos bereitgestellt sowie Instantkaffee. Nebenan gibt es einen Thai food Straßen Restaurant es ist sehr preisgünstig man kann zwischen 50 und 70 bath frühstücken und Mittagessen. 20 m entfernt vom Hotel gibt es Einkaufsmöglichkeiten family Mart und 2 Meter weiter gibt es den seven eleven Laden. Wenn man aus dem Hotel Richtung Strand laufen möchte muss man über die Straße laufen und die Querstraße rein Mann läuft vom Hotel bis zum Strand ca 5 bis 7 Minuten. Bangla street sind es per Fuß ca 10 Minuten. Man muss einfach nur immer geradeaus laufen und über die Straße. Ich würde die Unterkunft jederzeit wieder buchen.
Stayed 16 nights in Jul 2019
Response from Eni on 5 Aug,2019
Thank you very much for this review. The staff is so happy to hear that from you.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Neat and clean. Worth for money. All facility is good
Stayed 1 night in Jul 2019
Response from eni on 31 Jul,2019
Thank you very much for this review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019
Response from Eni on 16 Jul,2019
Thank you very much for this review.

10/10 Excellent

Medina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Eni on 11 Jul,2019
Thank you very much for this magnificent review. Enjoy your vacation and if you have any wishes please let us know and we organise for you.

6/10 Okay

Alexandre

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bien mais j'y retournerai pas
Le confort y est très sommaire, la clim était endommagée, le robinet coulait a cote de levier et le lit craquait beaucoup. Avec des petits efforts ou du bon sens, les chambres pourraient être bien mieux. L'hotel est bien situe, le personnel parle anglais et le menage peut être fait quotidiennement. Dommage qu'une personne du personnel s'est introduite dans notre chambre a 3h du matin et surpris de nous trouver entrain de dormir, s'est exclame "oups, sorry !"
Stayed 4 nights in May 2019
Response from Enrico on 8 May,2019
Dear Alexandre, thank you very much for your review and the proposal. We really do repair every day another item. it is not laziness other are faster. :) we see your point of the interior and thank you for reminding. The staff is instructed to check the booking system before go in a room, we do this again. you can always use the prepared sign to avoid every disturbing

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Eni on 29 Mar,2019
Thank you for your review, see you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good price
It's okay. with good price!
Stayed 5 nights in Jan 2019
Response from eni on 1 Feb,2019
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for the price. Haven't seen this cheap hostel anywhere else. Although there are some problems, like only one bathroom has a lock on it and doors won't shut properly. Overall it's still worth it.
Stayed 4 nights in Jan 2019
Response from eni on 24 Jan,2019
Thank you very much for this magnificent review. We hope the next repairing of the doors keeps for longer time. Thanks for remembering :)

10/10 Excellent

ต่าย, กรุงเทพ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
บริการดี
เป็นกันเอง. คุยดี. มีรถให้เช่า. แนะนำที่สถานที่เที่ยวต่างๆ. อาหารก็อร่อยมากๆเลย
Stayed 1 night in Sep 2018
Response from Eni on 4 Oct,2018
Thanks! Yes, the Thai food in the neighborhood is really delicious and available in all price range and kind of food.

6/10 Okay

Alan, 香港

Liked: Staff & service
Disliked: Property conditions & facilities
短租稍息極佳
在市中心,食、買、兌換十分便捷, 但因附近交通十分頻繁,故早晚嘈音均非常勁。 接近半夜二時才 check in 職員仍然在守候,讚! 只是房间一開門全是怪味,真是非常差的感觉。
Stayed 1 night in Sep 2018
Response from Natty on 19 Sept,2018
尊敬的客户, 来自Enrico Hostel Patong的问候 感谢您的指挥,我们很高兴看到您对我们的宿舍服务感到满意,并且我们希望下次我们能够为您的下一个假期再次服务, 感谢你并致以真诚的问候, Natty / Enrico团队

10/10 Excellent

Verified traveller

En del bråk fra trafikken i området trekker ned, ellers grei og sentral beliggenhet. Hyggelige eiere, stort rom og bra renhold.
Stayed 3 nights in Sep 2018
Response from Natty on 8 Sept,2018
Dear Value client, Greeting From Enrico Hostel Patong Thank you for your command we are happy to seen you happy with our hostel service, and also we hope next time we able to service you again for next holiday, thank you and best regards, Natty / Enrico Team

10/10 Excellent

Verified traveller

朝食が食べ放題かつ水が飲み放題で良い。また、布団が寝やすくてよい
Stayed 1 night in Aug 2018
Response from Natty on 8 Sept,2018
Dear Value client, Greeting From Enrico Hostel Patong Thank you for your command we are happy to seen you happy with our hostel service, and also we hope next time we able to service you again for next holiday, thank you and best regards, Natty / Enrico Team

8/10 Good

Stephane

ne partez pas en retard c'est 100 bats/heure.
Stayed 1 night in Aug 2018
Response from Natty on 23 Aug,2018
Dear Stepane, Greeting From Enrico Hostel Patong Thank you for your command we are happy to seen you happy with our hostel service, and also we hope next time we able to service you again for next holiday, thank you and best regards, Natty / Enrico Team

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Mango on 22 Aug,2018
Dear Stephane, Greeting From Enrico Hostel Patong Thank you for your command we are happy to seen you happy with our hostel service, and also we hope next time we able to service you again for next holiday, thank you and best regards, Staff Team