Dear Mat07 Thank you for the reviews on the Welcome Drink as it is one of our Citrus Grande Hotel Signature and as for Breakfast and Our Staff Ms. Fah, we thank you for the review (which we will surely share with her) our Turn Down Service with our Bed & Pillows YES it is the same as used in Hilton etc hotels, please call on us on your next plan visit to assist you to make your stay a better and memorable one. Management at Citrus Grande Hotel Pattaya by Compass Hospitality

Dear tim onHotels.com Thank you for your ratings and the review on Value for money / Room / Cleanliness / Services , we sincerely appreciate your valued feedback's and comments. Please call and ask for us and we will assist you in any ways to make your stay better and a memorable one. Yours Sincerely, Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS) Management at Citrus Grande Hotel Pattaya by Compass Hospitality

Dear Chris onHotels.com Sincerely appreciate and Thank you for the ratings,we look forward to welcoming you again on your next planned visit, please call on us and we will assist you in any way to make your stay better and a memorable one Yours Sincerely, Khun Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)

Dear Anonymous onExpedia, Sincerely appreciate and Thank you for the ratings | Hotel Location | Restaurants, we look forward to welcoming you again on your next planned visit, please call on us and we will assist you in any way to make your stay better and a memorable one Yours Sincerely, Khun Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)

Dear Anonymous onHotels.com We are truly apologetic for the unpleasant stay experience, we do take seriously on all feedback's & comments and will ensure that it is taken with the respective depts. for rectification immediately where we can improve and rest assured we will surely address the issues with the concern depts. and will ensure they will receive the necessary guidance to perform a much better role moving forward to avoid a reoccurrence. We at Citrus Grande Hotel Pattaya appreciate your feedback moving forward to avoid a reoccurrence. Please call Citrus Grande Hotel Pattaya or when making a booking, mention our names and request us to revert to you. Yours Sincerely, Khun Naphat Wisetsung - Front Office Manager Khun Stieve Aron - DIROFOPTS

Dear Willaim, Thank you for rating us 6 out of 10, but we would appreciate if you assist us on any issues of anything that we can make it better to assist us to get a higher rating. Yours Sincerely, Khun Naphat Wisetsung - Front Office Manager Khun Stieve Aron - DIROFOPTS

Dear Anonymous, Thank you for posting your reviews during your stay with stay and patronage with us, we will surely share your good comments of our staff (Indian Staff – Assistant Guest Service Staff – Ms. Anjuman) with her and as for the other reviews & Comments on Buffet, alas as much we try and do to ensure but it can be hard to monitor but we at CGHP do not give up as we will continue it does not happen, and it is quite confusing on your last comment as you say you are very happy and giving us an excellent review but yet you will not come back, which we hope is a sentence error as we all at CGHP would love to see you once again on your next plan visit, please do call on us when you make your booking and we will do our best to ensure that you a most pleasant stay with us and a memorable one. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS

Dear Anonymous, Thank you for the Review on our property and locations (Walking Street). Once again, we sincerely thank you for your valued patronage, from all of us at CGHP we look forward to welcoming you again, please do call on us when you make your booking and we will do our best to ensure that you a most pleasant stay with us and a memorable one. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS

Dear Vic, Thank you for the review and feedback of our hotel, amenities and staffs which we will share with them. From all of us at CGPH we look forward to welcome you again and serve you better. please call and ask for us and we will assist you in any ways to make it better. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS

Dear Anonymous on Orbitz, We appreciate your comments and feedback's on Breakfast and as for the Rooms it is a design related issue which we cannot change but we do our best to make your stay better so please call and ask for us and we will assist you in any ways to make it better. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS

Dear Chris, Yes, small upgrade constructions are ongoing to improve the hotel and as for Breakfast, it is and will be quite noisy as we cater for a few nationalities and the noise or sound that you experienced is mostly happy; loud talking guest as we have many guest who enjoyed not just the breakfast but the vicinity and we do not take kindly being called of such names’ as we have many well-traveled groups and FIT Guest who stay with us and repeatedly and we do our best to assist in any ways to make each of our guest stay a memorable one. please call and ask for us and we will assist you in any ways to make it better. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS

Dear y derek, Thank you for the review and feedback on location, Breakfast and staffs which we will share with them. from all of us at CGPH we look forward to welcome you again and serve you better. please call and ask for us and we will assist you in any ways to make it better. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS

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Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us

Dear Mr. Mohammad, Greeting from Citrus Grande Hotel Pattaya. Thank you for choosing to stay with us. Refer to your comment for our fitness room and Health club. Gym at hotel, the equipment imported for Gymnasium is awaiting custom clearance at Laem Chabang (seaport) due in a week or so. We have regular training to instill a service culture in the teams thus increase the levels of courtesy and attention we provide for our valued guests. I do hope you will visit us again and give us the opportunity to serve you better also witness first-hand the improvements we have made with regards to your feedback. Best Regards, Mr. Watcharakorn Wasi Front Office Manager

Dear Value guest, Greeting from Citrus Grande Hotel Pattaya. Thank you for choosing to stay with us. Refer to your mention for check in and check out process. We did not avoid and already informed to Human Resource Manager to prepare training course for training service excellent to all staff. Please accept our apologized for your inconvenience. Best Regards, Watcharakorn Wasi Front Office Manager

Dear Anonymous onHotels.com We thank you for your patronage and the valued reviews and feedback as for the cockroaches it comes as a surprise as we have a fortnightly Pest Control done at Property anyway we have noted your observations and will ensure that it is done and thank you for the comment on welcome drink, we welcome feedbacks like yours as it indicates the areas we can improve. From all of us at Citrus Grande Pattaya, we look forward to welcoming you again, please call on us and we will assist you in any way better. Yours Sincerely, Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)

Dear Anonymous onExpedia, Sincerely appreciate and Thank you for the valued feedback and taking the time to share on your recent stay with us and ratings on the Location | Rooms | Service & Staffs | Hotel Condition, we look forward to welcoming you again on your next planned visit, please call on us and we will assist you in any way to make your stay better and a memorable one Yours Sincerely, Khun Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)

Dear Hagay onHotels.com Sincerely appreciate and Thank you for the valued feedback and taking the time to share on your recent stay with us with such kind words, we look forward to welcoming you again on your next planned visit, please call on us and we will assist you in any way to make your stay better and a memorable one Yours Sincerely, Khun Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)

We sincerely apologies for the unpleasant stay experience you had on your recent stay and the good comment feedback on Breakfast the plugs, as for the four rooms (Floor I believe) cold! Cold! Plus, aircon drips, drainage odor and water pressure issues, we will fix it, while this will take some time but it will be done as the comfort of Guest is no: 1 priority. Please call Citrus Grande Hotel Pattaya or when making a booking, mention our names and request us to revert to you. Yours Sincerely, Khun Naphat Wisetsung - Front Office Manager Khun Stieve Aron - DIROPTS

Dear JohnTack onHotels.com Thank you for the feedback which we had received through Expedia, we are truly apologetic to read of your unpleasant experience during your recent stay with us. We sincerely appreciate your feedback and will address these related issues with our staffs’ and will ensure that they will receive the necessary guidance to perform a much better role moving forward to avoid a re-occurrence. Once again please accept our sincere apologies and we hope to welcome you again to have us to serve you better and make it a most memorable one too, giving us an opportunity to serve you. Please call Citrus Grande Hotel Pattaya or when making a booking, mention our names and request us to revert to you. Yours Sincerely, Khun Naphat Wisetsung - Front Office Manager Khun Stieve Aron - DIROPTS

Dear SANGHUN onHotels.com Thank you for your valued patronage and the reviews posted in Expedia, we truly & sincerely apologetic for your unpleasant stay on your recent visit, as a well-traveled guest, your comments & feedback's is valuable in maintaining a high standard & Service. We will address the issues with our staffs’ / dept. and will ensure that they will receive the necessary guidance to perform a much better role moving forward to avoid a re-occurrence. Please call Citrus Grande Hotel Pattaya or when making a booking, mention our names and request us to revert to you. Yours Sincerely, Khun Naphat Wisetsung - Front Office Manager Khun Stieve Aron - DIROPTS

Dear Joey, Appreciate you review and do accept our apology for the bed related issue. Please call on us when you plan on your next visit to us and we will assist in any way to ensure that you a most memorable stay with us. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS

Dear Sir, We sincerely apologize for the unpleasant experience you had and sharing it with us, as it indicates areas where we can further improve to provide a better service. From all of us at CGPH we look forward to welcome you again and serve you better. please call and ask for us and we will assist you in any ways to make it better. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS

There is no review to response

Dear Valued Guest, Appreciate for taking the time to provide us your feedback, we are truly sorry and apologize for the unpleasant experience you had, we would like to assure you that we will personally address the related issues with our staffs concerned as with feedbacks and comments of reviews from guests like yours, will assist us and indicate on areas needed to be improved. Unfortunately, there is no way to recreate the past or reversing the unpleasant incident stay you had experienced. However, we can assure you that we value your feedback and has been utilized to improve our services. Once again thank you for staying with us, we do look forward to welcoming you again, giving us another opportunity to serve you better, please call or ask for me. Warmest Regards’ TQ Stieve Aron – DIROPTS Khun Watcharakorn Wasi - FOM

Dear Sir, We are truly happy to know that our products and services met your expectation and encourage you to come back to us in the future. We will do our best to ensure that you will have the similar experience for your next visit. we look forward to welcoming you again to Citrus Grande Hotel Pattaya, giving us another opportunity to serve you better, please ask for us. Warmest Regards’ TQ

Dear Sir, Greetings from Citrus Grande Hotel Pattaya. Regarding to your stay with us and was not convenience upon arrival. On behalf of Management team, pleased accept our apologized for your convenience and for your impression during stay with us. For your further assistant and your incoming stay in Pattaya for your next trip. Please do not hesitate to contact direct to us. Best Regards,

Dear Khun Fahad, We were delighted to read that enjoyed our Hotel. While we constantly strive to maintain the highest standards for our guests’ satisfaction, monitoring our effectiveness can be a challenge at times Once again, thank you for your stay with us, we look forward to welcoming you again to Citrus Grande Hotel Pattaya, giving us another opportunity to serve you better, please ask for us. Warmest Regards’ TQ

Dear Mr. Chunte, Thank you for taking the time to share your experience following your stay at Citrus Grande Pattaya, and thank you for your review on Expedia.com. It is our endeavor to ensure that every guest leaves our hotel in a truly happy state of mind.We sincerely appreciate your comments and recommendation and look forward to warm welcoming you back once again in the near future. It was a pleasure to have you as our guest! Sincerely yours Ms. Naphat Wisetsung (Duty Manager)

Dear Mr. Eugen, Greeting from Citrus Grande Hotel Pattaya. I was delighted to read your review of Citrus Grande Hotel Pattaya and may I thank you for your kind words. However, you raised a couple of points which caused you some disappointment for which I would like to offer my sincere apologies and outline the action we have taken to avoid similar circumstances occurring in the future. Thank you for positive mention for our hotel facilities, room facilities and service excellent. The hotel has 510 elegantly rooms with new millennial designs, rooms are equipped with 49Inch Smart TVs connected to wi-fi, thus our clients can enjoy watching their favorite programs on YouTube etc., we serve bean to cup Doi Chaang coffee with in room Coffee machines, deluxe amenities, luxurious beds with top of line pillows (one hard and another soft) for relaxing sleep. For your next coming stay with us, we will offering the room upgrade to stay with different designed of guest rooms that we have 5 unique style of décor. We look forward to welcome you in nearly future for your return to stay with us. Best Regards, Mr. Watcharakorn Wasi Front Office Manager

Dear Value guest, Greeting from Citrus Grande Hotel Pattaya. Thank you for choosing to stay with us. We pleased to apologized for your inconvenience during your stay with your point and we will check immediately. Best Regards, Watcharakorn Wasi (Mr.) Front Office Manager

Dear Value guest, Greeting from Citrus Grande Hotel Pattaya. Thank you for choosing to stay with us. Regarding to mention of parking area. We did not avoid and on process to prepare more parking lot to be enough for all value guest. Please accept our apologized for your inconvenience stay. Best Regards, Watcharakorn Wasi Front Office Manager