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Reviews of Bacalar Lagoon Resort

3 out of 5
Bacalar Lagoon Resort
Camino Costero Lote 21, Pedro A. Santos, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 117 out of 212 reviews" "
Rating 8 - Good. 49 out of 212 reviews" "
Rating 6 - Okay. 19 out of 212 reviews" "
Rating 4 - Poor. 13 out of 212 reviews" "
Rating 2 - Terrible. 14 out of 212 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

francesca

Stayed 1 night in Feb 2022

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot for a quick getaway - The lagoon is a special place! Roberto was so helpful and I really enjoyed my stay! Thank you
Stayed 1 night in Dec 2021

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is nestled in a lush and fertile jungle setting. Conveniently located off the 307 between Chetumal and Tulum, this tropical and inspired facility is an undiscovered gem and is an absolute paradise beckoning anyone looking for a peaceful and laid back visit with the gorgeous lagoon views, the Mexican sunrise, and a truly restorative vacation. The proprietor, Roberto, and his wife are gracious and welcoming hosts eager to share their slice of heaven with their guests. Roberto was a true host in every sense of the word. He was quick to accommodate our last minute reservation and extended more kindness and consideration than I’ve ever encountered from any staff during all of my travels. Our meal was cooked to order by a local chef and the quality was astounding. The property itself is uniquely designed with villas that blend perfectly into the setting and contribute to the overall beauty. Every part of the facility is well cared for and spotlessly clean. There are covered decks with loungers which extend over the lagoon and allow for spectacular views. I highly recommend trying this place. You won’t regret it.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really I place to unwind and relax in solitude. The location was a bit unique and isolated so if you want to be near town this is not the best location. Now if you are looking for a real getaway then this is the place no crowds and pleanty of beach!
Stayed 2 nights in Feb 2020

4/10 Poor

Yosef

Disliked: Property conditions & facilities, room comfort
Great beach, terrible room
The resort is nice, I think it had a great potential. The problem was that we did not had hot water, no air condition, and room was very poor. Food was good, and the beach is great. We booked 2 night, and left after one night
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was fantastic, absolutely everything. The lake, staff , food, was perfect. Would highly recommend, bit of a long drive from Playa Carmen but definitely worth it. The water at the lake is truly magnificent. Clearest water ive ever seen. Mosquitoes are a bit of a nuisance,bring OFF!. Our cabana was right in front of the lake, amazing morning sunrises. If you have extra days, do come down here, you won’t regret it.! You’ll love it.!
Stayed 1 night in May 2019

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must go
Great place to relax and enjoy.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is self sustaining so no generator, no power. Be aware. No outlets either :). There is no "beach" per se, you have to use the pier and a ladder... but its super quiet and private. Get an SUV to drive there... :) the water is super clean on a good day, wind makes I a bit muddy. the little huts are cute, no air condition, just vents.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one windy day/night. Did not use the restaurant for any meals as we wanted to explore Bacalar. The drive into the resort was lovely as there are pineapple groves and other crops. It out a ways not sure about transportation if you do not have a car. I was concerned about the groups from cruise ship but there was plenty of room for us to swim and lounge along the lake.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bacalar Lagoon Resort is centrally located to visit Bacalar, Mayan sites, and beach at Mahahual by car. It is perfect for relaxation away from crowded tourist spots. Swimming on the beautiful freshwater lagoon and use of kayaks any time are great features of the place.It is great for birdwatching in early morning and at dusk. Restaurant is open to guests all of the time. Only deterrent is that you need a car to stay here as it is 8 km on gravel road from main highway.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s a wonderful hotel almost in the middle of nowhere. All of the staff was very attentive and very kind. They even waited for us in the kitchen so that we could get dinner the day we arrived (it was kind of late). I haven’t seen more stars at night in my life! And the lagoon is very beautiful and quiet. My girlfriend and I loved that we could take a kayak boat to row along the lagoon. We want to go back soon
Stayed 1 night in Jan 2019

8/10 Good

Veronique, France

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property well located. you have canoes at your disposal, which is very convenient to enjoy more of the lagoon. little problem with wifi when your villa is not next to the reception. very nice staff. Bacalar was the best part of our trip.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018

2/10 Terrible

Dioselina

Liked: Cleanliness, property conditions & facilities, room comfort
The place is pretty clean and very nice view. Food is good but expensive. A lot of mosquitos and in general my stay wouldve been better if the owner was not so rude and felt my kids were welcomed. She had a lot of rules I will not recommend it to people that are trying to enjoy your vacations.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Aug 2018

6/10 Okay

Mayela, Houston

Liked: Cleanliness, staff & service
Disliked: Room comfort
The place is beautiful. It had rained a lot the night before we got there and it was hard to get through the 3.5 km of dirt road so once we got to the place we did not want to leave to visit the ruins or do other activities. The cabañas are as described except that the ones closer to the lagoon do not have A/C. We talked to the front desk about this but they said there was nothing they could do. This was a major issue for us. As soon as the sun came down the place was full of mosquitoes so we could not be outside (even with bug spray) and inside the cabin was extremely hot. We did not sleep at all. We had booked (and prepaid) for 2 nights and left immediately after the first night to find other accommodations.
Stayed 2 nights in Aug 2018

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARADISE UNIQUE PLACE LOVE IT!!!
I was really happy at the resort because it felt private and you were disconnected from everything because it was in the middle of nothing.The food and service were great too. I will definitely come back!!! If you drive your car will be better you can go to Bacalar take boat tour, visit Chacchoben ruins, and we recommend to arrive Chetumal airport because Cancún is really far.
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Excellent location but stay was ruined...
We were looking for a place right on the water, far-far from the city and any industrial noise, that is blended with the nature, and comfortable for relaxing and peaceful vacation. Place is really beautiful - it's even more impressive then on a picture, but stay was ruined with construction work (you hear hammering entire day) and organized groups of tourists that arrive midday making lots of noise and disturbing peace. Furthermore food was mediocre and staff would get your order incorrectly or forget something that you ordered even when you are only one in the restaurant. Rooms were clean and nice but be aware that there is no AC in every room and also that its disabled in those that have till think June.
Stayed 2 nights in Apr 2018

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great wee spot
We stayed for two nights and loved every minute at Bacalar Lagoon Resort. The staff were great. They sent us an email with directions before our arrival which was lovely. It was very relaxing and we felt like we were in our own wee world. It has its own lagoon and includes the use of the kayaks. Bacalar township is a 30min drive so a car is a must. Would love to stay again.

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March 2018 Trip
Very quiet, this place is beautiful and you can definitely relax in this place it is more of a place to get away from all the noise and service. They do have wifi but it really didn't work in our room only outside by the lagoon or restaurant. No TV which is good and bad because since it is very lonely you really runout of options to do. I would recommend at least getting a better internet service. Other than that it was so beautiful and staff was so friendly and felt safe. It looks like they are building more houses which is good because it only has a few huts. Food is okay not the best but I would recommend going out to eat early too because to get to the resort you have to go through the forest literally and you might get lost since its pitch black.
Stayed 2 nights in Mar 2018

10/10 Excellent

jim, kamloops

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the lagoon. Beautiful warm fresh water.
Another day in paradise. The rooms are clean and comfortable. The staff are very friendly. You just can not beat the view of the lagoon. It was nice to have fresh water to swim in and get away from the smell of the ocean as the sargassum problem is getting very bad on the coast
Stayed 1 night in Mar 2018

4/10 Poor

Maribel Ivette

Liked: Cleanliness
Disliked: Staff & service, room comfort
Good is not enough
It is really a hotel far away from everything You NEED a car to get there, the hotel doesn’t have a good and continuous kitchen. Better look for another one

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and tranquility
Off roading in our Mercedes e350 to get here was an experience but once we arrived! All I can say is wow. It’s so clean and the people here were excellent to us.
Stayed 1 night in Feb 2018

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful beautiful place, under rated, keep it small and quite as it is, protect this wonder.
Stayed 1 night in Feb 2018

10/10 Excellent

Rachad, NY.NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning
The resort was absolutely breathtaking. The water is super clear and swimming with the fish was super cool. The room was cute as well and we had a great location. Would love to return one day. The location was cool but yes it does take long to get there since it’s a dirt road but it was fun! That’s part of the adventure. They have good food as well :)
Stayed 1 night in Jan 2018

10/10 Excellent

Hugo, San Diego, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Views
The hotel entry is a bit long, because of the dirt road, however once you get there is worth the wait my family loved the resort and the staff is wonderful, they make you feel like family....will definitely come back!
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most tranquil and beautiful ! Rare gem
Very nice place to stay with family ! No party goers here. Which is what we were looking for. It's located on the top north end of the lagoon and that part of the lagoon is quiet. They had kayaks for use no charge and beautiful sunrises , birds singing all day and an overall awesome stay! Would definitely return !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway for families and couples!
It was a very relaxing stay. Beautiful view of the lagoon, friendly staff, delicious food.

8/10 Good

nare, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a maim stream place
Great location. Freddy staff not very luxurious but very nice. To experience the laggon in a more natural environment

10/10 Excellent

David, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the jungle with the lagoon all yo yourself

8/10 Good

brian, Lincolnshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location on lagoon Bacalar.
The accommodation was nice and the cabanas where well spaced. The site is well maintained, quite, with free canoes available. The lake side views are very nice. Food is available for dinner and breakfast. Drinks can be purchased during the day. On our visit (one night) the wifi was was not working and there was a water outage first thing in the morning. The approach road is in poor condition, but OK if driven slowly. Robert the owner was helpful and friendly.

10/10 Excellent

shlomi, bacalar lagoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one word- Perfect!!!!
it was a perfect vacation. everything is perfect. the food, location, Roberto the owners, the lagoon beach

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermosa experiencia
Excelente servicio por parte de los anfitriones, Ángel el cocinero muy atento y muy rica su comida, muy lindo complejo y una excelente vista de la Laguna.
Stayed 1 night in Mar 2022

10/10 Excellent

JOSE JAVIER ALMEIDA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la segunda vez que me hospedo aquí, esta un poco retirado del centro de Bacalar, pero tener la laguna saliendo de tu habitación no tiene precio, además tienen juegos para niños pequeños, kayaks, camastros, palapas, mesas, todo en buen estado y disponible para usarlo. Si buscas estar alejado de la muchedumbre es un buen lugar.
Stayed 3 nights in Dec 2021

4/10 Poor

Ivonne

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pensarlo bien antes de reservar
Esta muy alejado el lugar de bacalar, y si estan bien las instalaciones pero no me gusto nada que por la temporada no te dejan usar el AC, y al ser procedente de un lugar frio, no es nada comodo lograr dormir bien.
Stayed 2 nights in Dec 2021

2/10 Terrible

j luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal, el hotel está cerrado y aún así aceptaron la reservación y por comentarios esta es una práctica común, reservar con sobre cupo
Stayed 7 nights in Jul 2021
Response from roberto on 20 Jul,2021
Estamos cerrado desde marzo del año pasado y aun así llegó una reserva de expedia!!!!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar y el trato de el personal de lo mejor
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

2/10 Terrible

Bergey, Paris

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nous sommes restés qu une seule nuit dans l’hotel. Chambre avec vue sur le parking alors que l hotel est totalement vide. Aucun service. Pas de restaurant, uniquun self avec un olat unique (pas bon du tout), pas d’animation, le personnel ne parle pas abglais. Nous sommes restés uniquement une nuit au lieu de trous. Aucun geste geste, pas possible d’annuler le jour de notre arrivée. Je coys sollicite donc afin d avoir un remboursement des deux nuits. Publicité mensongere. Première déconvenue avec expedia zn 10 abs.
Stayed 3 nights in Jan 2020

10/10 Excellent

GIUSEPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La struttura è posizionata in un posto da favola, direttamente sulle sponde della laguna. Consigliata per chi vuole rilassarsi qualche giorno ed anche per le famiglie. Davvero incantevole
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un Paraíso dentro de México. Lo que podrían mejorar es el camino de acceso al Hotel y de ser posible, su conexión de Internet. El servicio, la comida y las instalaciones son excelentes.
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones son muy bonitas y confortables solo falta un poco más de organización
Stayed 3 nights in Dec 2019

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es excelente, la comida muy buena, las instalaciones son muy cómodas. La vista a la laguna es espectacular y toso esta muy limpio
Stayed 2 nights in Dec 2019

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Ricardo, MÉRIDA, YUCATÁN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó el lugar, alejado del bullicio de la ciudad y a orillas de la laguna, está algo retirado de la carretera federal pero créanme que vale la pena. Muy limpio y en muy buenas condiciones, el servicio de la gente, la comida del chef Ángel excepcional, si quieren viajar a un lugar para relajarse y despejarse del ajetreo diario este es una excelente opción
Stayed 2 nights in Nov 2019

4/10 Poor

luis

Liked: Cleanliness
Esta feo el camino, el resort no tiene wifi, no cobra con tarjeta, es muy cara la comida y los tours son una estafa
Stayed 4 nights in Nov 2019