Perlis Grapes Garden

We were very aware that the property is needing a refurbishment and this is reflected in the price. We rarely bothered with breakfast as the quality was not overly good, but again we knew that. The pool is beautiful and the pool and groundsmen pretty good when not arguing with private apartment guests over sun beds (apparently they are not allowed to use). No complaints about the cleanliness and the location is perfect for exploring the island. Right up until the last day we would have considered returning. However, the incompetence and rudeness of reception staff put that very firmly out of our minds. On Friday evening I approached reception to enquire about a late check out on Sunday. A very pleasant member of staff advised me that there was no need to pay for an extension as this was free to longer term guests (2 weeks). We were very happy with this. On Saturday I returned again to reception just to confirm our departure time. We were advised that no such request had been made. And, to be honest were spoken to quite badly, although eventually the staff member did begrudgingly confirm. Today, whilst I was leisurely soaking in the bath, there was a hard angry banging on the door. My husband answered and was faced with another member of reception staff and ‘security’ demanding to know why we hadn’t check out. I felt like a criminal and we decided to get out as early as possible, leaving for the airport 5 hours before required. Won’t be back

The wifi was not so strong and no TV channels were available. Otherwise, everything else was great.

I picked out this property because it was the best bang for the buck that I was looking to spend for our visit to KL. The suite is huge. I know it can be an apartment to live in permanently, but there's so much storage everywhere that one won't even know what to do with all of it. The views are the best being at the 35th floor with floor to ceiling windows in both the living room and bedroom areas. Even better is that the wall between these areas can open and with open shades, this brings in a lot of natural light into the suite. There's no balcony, but all good. The staff that takes care of the apartment is great and responsive, but one thing to note, be very mindful about when you're checking in. We arrived into KL at around 8am in the morning, but the suite could not be ready until almost 3pm. Be sure to make any arrangements necessary to avoid being stranded before check-in, especially when traveling with small children. In this case, I wish I had booked the night before. Overall, the suite really made the stay at KL amazing. Thank you!