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Reviews of Novotel Swan Valley Vines Resort

4 out of 5
Novotel Swan Valley Vines Resort
Verdelho Drive, The Vines, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 404 out of 926 reviews" "
Rating 8 - Good. 336 out of 926 reviews" "
Rating 6 - Okay. 125 out of 926 reviews" "
Rating 4 - Poor. 47 out of 926 reviews" "
Rating 2 - Terrible. 14 out of 926 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ayesha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast, pools and mini golf were great. Room was nice too. Some staff were not friendly like at checkin, the cafe and mini golf.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jorja-Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay for our wedding night the employees were lovely and facilities and room were lovely
Stayed 2 nights in Apr 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit to The Vines. Absolutely love this place as a 50 something woman travelling alone, it was perfect x
Stayed 1 night in Apr 2024

8/10 Good

Alexia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel surroundings are beautiful, parking is plentiful but hotel requires a little bit of upgrade especially in its pool area. Rooms are okay but very basic. It would be nice if help is provided to transport luggage to room (we had plenty of luggage and two young children and had to do it all by ourselves after a very long flight).
Stayed 5 nights in Mar 2024

8/10 Good

matthew

Stayed 1 night in Mar 2024

8/10 Good

Marian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night but nice stay lovely facilities unfortunately 40 degrees so too hot to use swimming pool and mini golf.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Stayed 2 nights in Jan 2024

6/10 Okay

Sacha

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

6/10 Okay

Tracey

Liked: Staff & service
Tired
We’ve stayed here lots of times. It’s starting to look very tired
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024

10/10 Excellent

Gareth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Connicay

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious, clean, and modern with confortable beds and pillows. The staff were attentive and accommodating and the food was delicuous.
Stayed 3 nights in Dec 2023

4/10 Poor

crystal

Liked: Cleanliness
Disliked: Staff & service
My friends bought me a birthday cake and i rang the reception requested for their staff to bring a knife, plates and forks to our room. The replied was adamant. I will need to go down to the cafe and bring it up myself. I asked shouldnt your staff bring the utensils up. The reception said i will transfer your call to the cafe but when i asked will they bring it up and his replied was im not sure. This is not room service. It is self service. As usual, the phone rang out. I have no choice but to went downstair to get the utensils for my birthday cake. Evening was the same where i was trying to order a food room service and the scan code was not working at all. I rang the reception to ask for assistance but was abruptly transfer to the cafe which dont even pick up their phone. I have no choice but to bring both of my kids 4 and 8 years old down to the cafe for dinner. The queue was long, i have waited 15 mins to order plus food waiting time was 40 mins. I will never come back again
Stayed 1 night in Dec 2023

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and green, as it is part of a golf course. Kangaroos next to the rooms, really lovely to open the curtains and there they are. Staff very friendly and helpful. Would stay there again.
Stayed 2 nights in Dec 2023
Response from Enya Barbic on 15 Dec,2023
Hi Tracey,Thank you so much for your lovely feedback.Looking forward to welcoming you back soon.

10/10 Excellent

Jonie Parra

Stayed 1 night in Dec 2023
Response from Enya B on 13 Dec,2023
Thank you for 5-star reviews,

6/10 Okay

Mark

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Quiet nice location
Stayed 1 night in Dec 2023

10/10 Excellent

lara

Stayed 1 night in Nov 2023

6/10 Okay

Nicole

Stayed 1 night in Nov 2023

8/10 Good

Keith

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff. We were really impressed by the friendliness of staff. We treated nice by everyone, from the groundsmen to the wait staff. Really impressed.
Stayed 2 nights in Nov 2023
Response from Enya Barbic on 4 Dec,2023
Hi Keith,Thank you for your great feedback. I will share your review with our friendly team.Looking forward to welcoming you back.Warm Regards

10/10 Excellent

Jack

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 2 nights in Nov 2023
Response from Enya Barbic on 23 Nov,2023
Thank you for the 5-star review.Looking forward to seeing you again.

8/10 Good

Dy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getawsy
Nice get away for a couple of days to catch up with friends boys played golf girls swam and relaxed and all shared lovely meals at night
Stayed 2 nights in Nov 2023
Response from Enya Barbic on 23 Nov,2023
Thank you for the lovely feedback.Looking forward to welcoming you back soon.Warm Regards

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The vines getaway
Great service so relaxing
Stayed 1 night in Nov 2023
Response from E on 5 Nov,2023
Dear Clint, We are pleased to hear that you had a relaxing stay. Hope to see you again in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excellent

Jane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Would visit again
Stayed 2 nights in Oct 2023
Response from Enya Barbic on 2 Nov,2023
Dear Jane,Thank you so much for your time spent to review your stay at the Novotel Swan Valley Vines Resort. Looking forward to welcoming you very soon.Warm Regards

6/10 Okay

Suzanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was very large. Due to late check in we got lost. Extremely cold.
Stayed 1 night in Oct 2023
Response from E on 5 Nov,2023
Dear Suzanne, We are sorry to hear that you had some issues surrounding finding your way around the resort. Please know that we have a 24 hour reception that you can contact at anytime and they will be able to assist you getting instructions around the resort. We hope to welcome you back in the near future. Kind regards, Edith Smyth Assistant Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Enya B on 2 Nov,2023
Dear CaigThank you for your lovely comments.We look forward to seeing you again.Warm regards

6/10 Okay

Declan

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Enya B on 2 Nov,2023
Dear Declan,Thank you for your lovely comments.We look forward to seeing you again.Warm regards

10/10 Excellent

Ben

Stayed 1 night in Oct 2023
Response from Enya Barbic on 23 Nov,2023
Thank you for 5star review.

10/10 Excellent

Shaun

Travelled with partner
Perfect place for a couple or a family. There is so much to do in the resort and in surrounding area.
Stayed 1 night in Oct 2023
Response from Enya B on 2 Nov,2023
Dear Shaun,Thank you for your feedback. We look forward to seeing you again.Warm regards

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Enya Barbic on 2 Nov,2023
Dear Tracey,Thank you for your feedback. We look forward to seeing you again.Warm regards

2/10 Terrible

Allison

Stayed 1 night in Oct 2023
Response from Enya Barbic on 23 Nov,2023
Thank you for choosing to stay with us.Should you wish to discuss this issue in more detail, please feel free to email me at. fom@novotelvines.com.au.Warm Regards

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Enya Barbic on 2 Nov,2023
Dear Brett,Thank you for your feedback.Should you wish to discuss this issue in more detail, please feel free to email me at. fom@novotelvines.com.au.

8/10 Good

Kentaro

Stayed 1 night in Oct 2023
Response from Enya Barbic on 23 Nov,2023
Thank you for the feedback.

8/10 Good

Sarah Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is just lovely.Staff are very welcoming.Accommodation suitable for all ages.Loved my stay.
Stayed 5 nights in Oct 2023
Response from Enya Barbic on 21 Oct,2023
Hi Sarah,We very much appreciate your comments regarding your stay at The Novotel Swan Vally Vines Resort and always look forward to welcoming back our valued guests.Warm Regards

8/10 Good

Tania

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Enya B on 21 Oct,2023
We very much appreciate your comments regarding your stay at The Novotel Swan Vally Vines Resort and always look forward to welcoming back our valued guests.

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the roundabout which i had to drive to park nearer to my room when checking in, there is practically nothing to complain. excellent room, staff was very friendly and overall would stay here again when next in swan valley
Stayed 1 night in Oct 2023
Response from E on 9 Oct,2023
Dear Johnny, We hope that we will be welcoming you back to the resort in the near future. We appreciate hearing all feedback and I will be sharing this with our team. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excellent

shayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were beautiful. They were friendly and helpful especially the spa ladies.
Stayed 2 nights in Sep 2023
Response from E on 9 Oct,2023
Dear Shayne, Thank you for your kind words, I will be sure to pass this onto the staff as I know they pride themselves on providing the highest quality service to all guests. We hope to welcome you back to the resort in the near future

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy our stay again at the Resort.
Stayed 2 nights in Sep 2023
Response from E on 30 Sept,2023
Dear Sara, Thank you for your kind words and rating of the Novotel Swan Valley Vines Resort. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Vine Resort was just what was needed to relax and recharge. The staff were friendly and the food was delicious. Beautiful grounds and comfortable bed. Look forward to out next visit soon.
Stayed 1 night in Sep 2023
Response from E on 30 Sept,2023
Dear Sara , Thank you for your kind words and rating of the Novotel Swan Valley Vines Resort. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

8/10 Good

Andrew

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from E on 30 Sept,2023
Dear Andrew, Thank you for your rating of the Novotel Swan Valley Vines Resort. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from E on 18 Sept,2023
Dear Andrew, Thank you for your rating regarding your recent stay at the Novotel Swan Valley Vines Resort. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

4/10 Poor

Sam

Business traveller, Travelled with group
Charged for using the minibar without a phone call or email, never called back when I disputed the charge.. quite poor from management Overall OK, breakfast is very overpriced, Nice surroundings but rooms are very standard,
Response from E on 18 Sept,2023
Dear Sam, Thank you for your review, I believe that you have spoken to the team directly regarding your minibar, our staff have refunded the disputed Minibar and emailed you directly. If there are any further issues, please do not hesitate to contact myself directly at the resort. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and beautiful location with excellent facilities and very helpful staff
Stayed 3 nights in Aug 2023
Response from E on 24 Aug,2023
Dear Marcus. Thank you for your kind words regarding your recent stay at the Novotel Swan Valley Vines Resort. We hope to welcome you back in the near future. Kind regards, Novotel Swan Valley Vines Resort

10/10 Excellent

renato, Lake Coogee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and clean. all the switches and plugs were in the correct places to charge the devices and control the lights. The shower was roomy and clean, you got a choice of two shower heads to choose big overhead type and handheld. The staff are very friendly and helpful. we were disappointed the Restuarant was not open. highly recommend to stay even if you're not a Golfer like us
Stayed 2 nights in Aug 2023
Response from E on 24 Aug,2023
Dear Renato, Thank you for all your feedback regarding your stay at the Novotel Swan Valley Vines Resort. I will pass this feedback to the department heads to share with their team. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023
Response from E on 15 Aug,2023
Thank you Anthony for your 10 out of 10 rating. We hope to welcome you back to the resort in the near future. Kind regards,Edith SmythAssistant ManagerNovotel Vines Resort

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the walkability of the resort and the wildlife on the resort. Check-in was busy with wedding guests and a long drive to the room again. Parking at the unit was not enough. Room was disappointing, Paid $445 but felt like a $200 room. Curtains had holes in, towels had holes in and was hard, both pillows was dirty. Not even a complimentary water? Restaurants closed early and no room service was available after 20h00. Spa bath wasn't clean and guest toilet had pee drip marks on the floor. Utterly disappointing and will never see me again.
Stayed 1 night in Aug 2023
Response from E on 9 Aug,2023
Dear Chris, I am sorry to hear that you did not enjoy your stay with us. The housekeeping management team has been informed relating to your comments regarding the room. Our team pride themselves on the highest cleaning standards and therefore I am surprised regarding your review as all rooms are cleaned and also checked by the supervisor.I can see that nothing was reported as I can assure you that our team would have rectified any cleaning concerns straight away, with additional inspection from management. We do hope that you will return with us again, so that we can make your stay a memorable one for the right. reasons.Please do not hesitate to contact me if you would like any future bookings. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excellent

Henry

Stayed 2 nights in Aug 2023
Response from E on 8 Aug,2023
Dear Henry, Thank you for your rating of our resort. We hope to welcome you back to the hotel in the near future. Kind regards, Edith Smyth Novotel Swan Valley Vines Resort

8/10 Good

Bob

Stayed 2 nights in Aug 2023
Response from E on 8 Aug,2023
Dear Bob, Thank you for your rating of our resort. We hope to welcome you back to the hotel in the near future. Kind regards, Edith Smyth Novotel Swan Valley Vines Resort

6/10 Okay

Peta-Jane

Travelled with partner
For what I paid I would have expected a higher standard. Upon arrival the car park was a nightmare half of it was a construction site and you share the carpark with the golf club. There was also a wedding on which left very little parking. The duty manager was extremely rude and definitely didn't enjoy working in customer service. When we finally got to our room we had a walk around the curtains are dirty the basin was dirty had brown water marks in and around it there was hair in the bath. The bedding had dirt marks on it. The mini bar fridge hadn't been cleaned and there was dirty water and green slime like goo in the tray. On a positive the grounds are beautiful and the younger staff were lovely. I am not sure if I'd stay again for the price I've stayed in better for cheaper.
Stayed 2 nights in Jul 2023
Response from Enya B on 1 Aug,2023
Hi Peta-Jane,Thank you so much for taking time to write your feedback.It was a lovely to speak with you over phone.Looking forward to welcoming you back near future.Warm RegardsThe Vines Resort