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Reviews of Embassy Suites by Hilton Philadelphia Airport

3.5 out of 5
Embassy Suites by Hilton Philadelphia Airport
9000 Bartram Avenue, Philadelphia, PA

Reviews

7.2

Good

Rating 10 - Excellent. 624 out of 1658 reviews" "
Rating 8 - Good. 329 out of 1658 reviews" "
Rating 6 - Okay. 255 out of 1658 reviews" "
Rating 4 - Poor. 204 out of 1658 reviews" "
Rating 2 - Terrible. 246 out of 1658 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tasha

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

PRISCILLA

Liked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Michelle

Travelled with group
Disliked: Property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024

4/10 Poor

DONALD

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We had no AC in our room
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Travelled with family
Disliked: Staff & service
My stay was average. It wasn’t terrible but not the best. I was very disappointed that the pool closed at 8, since we didn’t check in until then we didn’t get a chance to enjoy it. Breakfast was decent yet garbages were overflowing and the cleanliness was lacking. You could tell the staff was not eager to get things cleaned up.
Stayed 1 night in Apr 2024

8/10 Good

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Eric, Grand Cayman

Travelled with group
Liked: Staff & service, amenities
The staff were always very friendly; however, there is evidence that more care needs to be practiced within the rooms. There were obvious broken parts and wall/decor stains and damages that leads to a sore eye upon entering the room. This can be said with confidence as I reserved four rooms, all of which had a similar issue.
Stayed 3 nights in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Ryan

Travelled with partner
Disliked: Amenities, property conditions & facilities
This place was overall nice looking but the entire place smells like weed. It is overbearing. Plus the amenities are limited to a set number of people and are very small
Stayed 1 night in Apr 2024

6/10 Okay

Abby

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Kaniyah

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely hot. Keys stopped working the first night. And the room was unacceptable.
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2024

10/10 Excellent

Beer

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean but on the older side. Staff was very accommodating and friendly! Blankets and pillows could use some updating!
Stayed 1 night in Apr 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and easy. The staff are extremely helpful and friendly. Extended parking is in a secure lot and was simple to purchase.
Stayed 1 night in Apr 2024

8/10 Good

Beth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dilapidated furniture, unwashed bathtub.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael-Dominic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady that helped me (Ms.T) was amazing and wonderful. My flight was delayed and a big bus had come in filled with students. The hotel was almost sold out and she made sure to make this one of the best stays I have ever had. She was able to get me into a room at last minute, and it was amazing! The service she provided me made a horrible night of delays so worth it! I appreciate her and the wonderful Embassy suites staff so much! Thank you!
Stayed 2 nights in Apr 2024

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Just wasn’t a pleasant stay
Stayed 5 nights in Apr 2024

4/10 Poor

Jason

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Starting with the positive- The breakfast was good. Most staff was friendly, and it was an easy 15 minute walk to the train station to get into the city ($6 and a 25 min ride). Room was spacious for two adults and a toddler. However, a number of negatives dampened our stay- the pool was down for almost half of our stay (and it was one of the reasons we booked for our toddler). In our room, the sink stopper was broken, so were some of the hooks on our window shade (letting in parking lot light at night), and the toilet let out a very loud high-pitched screech each time it was flushed. While an iron was provided, the room didn't have an ironing board (leaving me unable to iron my business clothes), and on our next to the last day there, after doing some yoga on the hotel room carpet, I had a severe allergic reaction (my eyes swelled up and I started wheezing) necessitating a visit to the urgent care (this was after 30 minutes of stretching directly on the carpet, and I believe it came from allergens on floor I had touched and breathed in). I'd recommend looking at one of the other airport hotels if you plan to stay in the area.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport. Good breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Embassy have the best grill free breakfast ever
Stayed 2 nights in Apr 2024

10/10 Excellent

dawn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best.
Stayed 3 nights in Apr 2024

6/10 Okay

Felix

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Peggy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Hotel staff couldn't be more helpful... great group of people.. the room itself had spill stains all over the furniture... shower curtain was ripped
Stayed 1 night in Apr 2024

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family has been staying here on and off since 2014. It hasn’t been updated physically but it’s still friendly and comfortable and convenient to the airport. It’s just not walkable or otherwise convenient to other parts of Philly.
Stayed 1 night in Apr 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some great amenities and complimentary food and drinks. The pool and hot tub was nice as it was a salt water pool.
Stayed 2 nights in Apr 2024

4/10 Poor

Danny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we enjoyed was John’s hospitality from the bar. He was very attentive and polite. The front desk on the other hand was not welcoming or friendly. Our room was not clean and we had arts all over the sink. We called the front desk and whoever picked up the phone just hung up. When I try to call back, nobody ever answered. I spoke with someone at front desk to let them know about room cleanliness and the representative said they were going to get someone to look into it. This never happened.The garbage cans in the lobby were full and floor spills not cleaned up for a whole day. I’ve picked Embassy Suites because I’ve stayed at other Embassy in Orlando, Miami, Washington DC and others and this is the first time I’ve had a non satisfactory experience at an Embassy Suites.
Stayed 2 nights in Apr 2024

4/10 Poor

Allison

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night before an early flight at PHL. Although it says on small print that parking is $25 a night, we didn’t realize that until checking in. All of the parking gates were out of operation and it took 10-15 minutes to drive into the parking lot. Our bed sheets had old blood stains on them. We stayed on the 3rd floor, and when we woke up in the morning to get on the elevator, there was a homeless man literally sleeping on the floor in the hallway. If we didn’t have an early flight the next day…or if we had to stay any additional nights, we definitely would’ve checked out and gotten a refund.
Stayed 1 night in Mar 2024

6/10 Okay

syiashia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
was not notified before hand that pool was closed and the children was very disappointed
Stayed 2 nights in Feb 2024

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, amenities
This hotel room was perfect for my famiky with 2 beds and a separate room with a couch that opened toa bed and a kitchen nook plus another tv. Good breakfast too.
Stayed 1 night in Apr 2024

8/10 Good

Pretena, Waldorf

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Parking should be included in the room rate
Stayed 1 night in Mar 2024

2/10 Terrible

Nadia

Travelled with family and small children
Disliked: Amenities
The staff at front desk were polite. The room where I was checked in was disgusting. There was dark water in the clogged sink. The front desk person moved me to a new room and this time I found dirty towels hanging from the bathroom curtain rope and hair on the sink. 😞
Stayed 1 night in Apr 2024

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded my expectations!!!!
Stayed 1 night in Apr 2024

8/10 Good

Viola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not like $25 a day parking fee
Stayed 2 nights in Mar 2024

4/10 Poor

Shauna

Liked: Staff & service
Disliked: Property conditions & facilities
Very old building in desperate need of updating.
Stayed 1 night in Mar 2024

10/10 Excellent

tyquil

Liked: Cleanliness, staff & service, property conditions & facilities
It was peaceful
Stayed 2 nights in Mar 2024

4/10 Poor

Adam

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eldrida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Griselda

Disliked: Staff & service
Property was nice. Looks great. I was disappointed that the staff person decided to talk to other staff and answer phones instead of help get me checked in. It was late I was tired and the only person in line. Did not even acknowledge me. I felt a sense of I will make you wait cause I can attitude. I remained polite and positive but why treat people like that. In addition, the room was actually in the process of being renovated - guess. Broken fixtures, damaged and worn furniture. I did not mind it really but if that’s not your style, you may want to look elsewhere.
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Disliked: Staff & service
Rude customer service
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul

Travelled with family, Business traveller
Property how to change rooms twice
Stayed 1 night in Mar 2024

6/10 Okay

Kasey

Liked: Staff & service
Disliked: Cleanliness
Old.
Stayed 1 night in Mar 2024

10/10 Excellent

Starr

Travelled with family and small children
Liked: Amenities, property conditions & facilities
That it was family friendly
Stayed 1 night in Mar 2024

8/10 Good

Treva

Liked: Cleanliness
It was fine no complaints
Stayed 1 night in Mar 2024

10/10 Excellent

DANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool wasn't working
Stayed 1 night in Mar 2024

10/10 Excellent

Erolienne Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2024

10/10 Excellent

Al

Stayed 2 nights in Mar 2024

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Staff & service
We had to pay for parking. Staff had attitude. We asked for towels numerous times and never received any. I've been trying to contact the hotel because we left our pillow in the room. Nobody is answering.
Stayed 2 nights in Mar 2024