Outdoor pool, pool umbrellas, pool loungers
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Reviews of Imperial Garden Villa & Hotel

3.5 out of 5
Imperial Garden Villa & Hotel
#315 Sisowath Quay, P. O. Box 1237, Phnom Penh

Reviews

6.4
Rating 10 - Excellent. 2 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 7 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Tore, Oslo

Liked: Staff & service
Disliked: Property conditions & facilities
not a four star hotel
when I first came I thought it was wrong adress. the area (hotell and "flat"-buildings) dident look too much welcoming. aircon worked very bad in my room during the night, but I got a room With scenery of Mekong

8/10 Good

Punit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sinthay, Phnom Penh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mekong view
I was great time and nice view both on the count down day and morning view of seeing Mekong.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
have stayed at the Imperial for the past 12 years
It is close to downtown, the pool is amazing, the breakfast is exceptional and the staff has always been so accommodating to me . It is easy for my driver and tuk tuk drivers to get in and out easily. Security is exceptional. Probably the only drawback is that there is no elevator service. But, to accommodate for this, there are many service people who carry your luggage wherever you want it to go and up many floors. Overall, excellent for me.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Jimmy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel was lovely, nice pool and breakfast. Some areas were a bit run down but overall a great stay. Staff were very friendly and helpful.

4/10 Poor

Terry, Oak Park, IL, USA

Liked: Cleanliness, staff & service, room comfort
Noise pollution from Dreamland creates a Nightmare
The hotel has always been a good place to rest - lovely pool and laid back ambiance. The new Dreamland amusement park next door has polluted the hotel with constant loud music - a sad development that makes it unpleasant to be outside your room at the hotel. The noise even penetrated into my room at night - UGH!

4/10 Poor

steve

Disliked: Staff & service
Used to be great
We have stayed at the Imperial Garden a half dozen times over the past few years. Previously, I have given this property high marks, but we were very disappointed on our recent visit. The condition of the property is about the same but the service and amenities have seriously declined. The breakfast buffet is just bad. Most hot food items are warm at best, and items that should be on ice are not. The coffee is appalling, and service is slow. But the most disappointing aspect was the front of house staff. There were a few familiar faces, and these young ladies were as helpful as always. But the newer staff was very disappointing. Several times we asked for directions and other guidance, and were met with indifference and a general unhelpful attitude. For a property at this price point in Phnom Penh, we expect more. Sorry to have to change my previous endorsement to not recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Joslire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even think about it
This is a tired, run down hotel. Nothing has been refreshed in at least a decade. I walked around it before booking. It's on the riverfront and looks ok from the outside. I wish I'd gone in to look around before booking. The ONLY positives were a good breakfast and leaving. When leaving the staff didn't even open the door for me.

4/10 Poor

Magnus, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Only smoking rooms and no WIFI
Only smoking rooms, even if I book a non-smoking room. Very bad (non) WIFI in room (only lobby) Pool not open

4/10 Poor

k, hk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
リバーサイドのヴィラ
部屋は広いが、部屋の電球が切れていたり、トイレが詰まっていたり、メンテナンスは最悪。 朝食も良くなく、清掃が行き届いていない感じ。日本人には向かない。

4/10 Poor

axel, paris

Disliked: Staff & service, property conditions & facilities, room comfort
Hôtel en bord de la rivière ne faut pas tout
Hôtel bien situé mais loin du compte pour le prix La climatisation faut beaucoup de bruit, la salle de bain est des années 60, on se lève avec le jour car pas de rideau sur toutes les fenêtres Vue magnifiques sur la rivière Petit déjeuner sans plus

6/10 Okay

Morganti, Milano

Liked: Cleanliness, staff & service, room comfort
Nice but could be better
The hotmail is fine, but a bit overpriced compared to similar ones in the same area. It is a bit further south from the restaurants area, so you need to walk 10-15 min to be in the trendy area. Also, there is no view of the river, as rooms are mostly on ground floor. Entrance is dark and not very visible. The swimming pool is very nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの態度、部屋、朝食、いずれもカンボジアではかなりのレベル。シャワーのお湯が使い始めてから5分ほどでぬるくなってしまうのは、習慣の違いでしょうがないでしょう。