Lobby sitting area

Reviews of Mane La Résidence

5 out of 5
Mane La Résidence
#901C, Street No. 1, Borey Tokyo 999, Sangkat Teuk Thlar, Khan Sen Sok, Phnom Penh

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 55 reviews" "
Rating 8 - Good. 12 out of 55 reviews" "
Rating 6 - Okay. 5 out of 55 reviews" "
Rating 4 - Poor. 2 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Larry, Tacoma Wa. USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is much like staying in a mansion in a quiet area. Beautiful decor and outstanding staff. The made to order food was very good as well. Highly recommend for people who want quiet setting outside the downtown area. Kim the manager was such a delight to talk to. I wish her the very best.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
A beautiful building full of character. Very comfortable bed, little else. Close to the airport, therefore, far from everything of interest. Food was average. There is no spa or pool, despite the suggestion - massage can be arranged but in your room. All the staff were very pleasant.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming property, with a unique character in a quiet, safe neighborhood.
Stayed 1 night in Sep 2019
Response from Dara Uong on 6 Oct,2019
Thank you for your recent stay at our hotel and it was truly a pleasure to serve you. we would like to say that you for your excellent review. Your recommendation will be our most prestigious gift and thank you for supporting Khmer Enterprise and our Local Community and it was truly a pleasure to serve you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
good property is 8 Km from the city and the property looks older than the picture... However, the service is good and the amenities are great
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Mane KEY on 6 Apr,2019
Dearest Our Valued Guest, Warmest greeting from Mane La Residence, Phnom Penh! We are truly excited to learn that you had an enjoyable experience at our property, and we are more than happy to learn that your expectation was exceeded. We look forward to your return in the near future. Best wishes, Mane KEY Owner

10/10 Excellent

Sharon J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff made the stay
The staff made the difference in us having a delightful experience. They always greeted us with a smile no matter the time of day or circumstances. I would say I thought the fourth floor room was over priced.
Stayed 3 nights in Feb 2019
Response from Mane KEY on 6 Apr,2019
Dearest Sharon J, Warmest greeting from Mane La Residence, Phnom Penh! We are truly excited to learn that you had an enjoyable experience at our property, and we are more than happy to learn that your expectation was exceeded. We look forward to your return in the near future. Best wishes, Mane KEY Owner

10/10 Excellent

phillip a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful retreat — not too far from the airport
This is a great hotel — beautifully furnished, wonderful food, a friendly and attentive staff. I believe they have seven total rooms and if I ever come with my family, we will try to rent the whole hotel.
Stayed 1 night in Jan 2019
Response from Mane KEY on 9 Jan,2019
Dearest Phillip, Warmest greeting from Mane La Residence, Phnom Penh! First of all, we would like to fondly extend our profound thanks to you for choosing our property as your home away from home. We are truly excited to learn that you were fond of your whole stay and we are so thankful for your adorable review that shows your real gratification. Much appreciated for your compliments on our hotel, team, as well as our meal. We really look forward to your return with your family in the near future. Best wishes, Mane KEY Owner

10/10 Excellent

Chris, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, The food is exceptional. Highly recommend for that warm inviting family feel. More a BnB style than your typical chain Hotels.
Stayed 2 nights in Sep 2018
Response from Mane KEY on 4 Nov,2018
Dearest Chris, Warmest greeting from Mane La Residence, First of all, we would like to extend our special thanks to you for choosing our property as your home away from home. We are more than delighted to learn that you were satisfied with your stay with us, which is clearly expressed in your positive feedback, sharing your great experience you met with us. We hope we will be able to welcome you back here again on your next vacation. All the best, Mane KEY Owner

10/10 Excellent

Lisa, Richland, WA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here two times on late night arrivals in Phnom Penh. They always pick you up at the airport, which is great after a long full day of traveling. The hotel is a lovely small boutique hotel in a gated residential neighborhood near the airport. The decor is is beautiful with dark woods and a French Indochina feel. The staff are wonderful, and the service standard very high - it feels like they are there only for you (it is a small hotel after all). The rooms are beautifully decorated and spacious. Both the classic room and business class room are very nice, with individual A/C units (important in Cambodia). It is a very relaxing and quiet place to stay and I won't hesitate to stay again.
Stayed 1 night in Sep 2018
Response from Mane KEY on 17 Oct,2018
Dearest Lisa, Warmest greeting from Mane Le Residence, Phnom Penh! We would like to prolong our profound thank to you for trusting and choosing Mane Le Residence for your accommodation during your time in Phnom Penh. It is very kind of you to reward us this marvellous review concerning your stay with us which is the very good news to us that your stay was memorable and remarkable. We are absolutely thrilled to receive it and we find it difficult to hide our excitement and joy among our entire team after your review has been read. Gratefully thank you for saying wonderful things about our hotel, our service, and our whole team, who had provided you with the impeccable service and experience. As stated in your review of your last sentence, we are waiting to welcome you again soon. All the best, Mane KEY Owner

10/10 Excellent

Richard, Rowville, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Opulence.
We only stayed the one night and arrived later than expected due to late arrival at airport only to find the staff waiting for us. We were treated with the very best service and nothing was a problem. We loved the decor and furnishings, along with the piece and quiet you would expect. I would stay again anytime. We were treated like royalty which made the stay more memorable.
Stayed 1 night in Aug 2018
Response from Mane KEY on 25 Aug,2018
Dearest Richard, Thank you very much for staying with us and we appreciate you taking the time to post a wonderful review about your stay at Mane La Résidence! We are thrilled with how beautifully you described what makes Mane La Résidence so unique. Thank you for highlighting the very best service, the decoration, furnishings and quiet area. We are pleased to know that you will stay with us again and we look forward to serving you again soon. All the best, Mane KEY Owner

8/10 Good

IB, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful experience. The staff was awsome! The hotel is a little far out from the center of the city but close to the airport which was great when it came time to catch a flight.
Stayed 1 night in Aug 2018
Response from Mane KEY on 17 Aug,2018
Dearest our valued guest, We are delighted to learn that you had a wonderful experience with us at Mane Résidence. Thanks for highlighting our awesome team and the location - very close to the airport. We look forward to welcoming you and your team back again soon. All the best, Mane KEY Owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, home-like hotel
Mane La Residence feels like the home of a rich relative. Nicely appointed, but without all the bustle and noise of a typical hotel. The staff are friendly, articulate, and discrete. Close to the airport and 20 mins in traffic to the main tourist area of Riverside.
Stayed 1 night in Jul 2018
Response from Mane KEY on 6 Aug,2018
Dearest our valued guest, Thank you for choosing us and grateful for your shared comments about your Phnom Penh experience at Mane La Résidence, a small luxury hotel. Thank you for highlighting the peaceful location - very close to the airport and 20 mins drive to the attraction sites and the heartwarming service from our team. We look forward to welcoming you back for another wonderful Phnom Penh experience with us. All the best, Mane KEY Owner

6/10 Okay

Verified traveller

Liked: Cleanliness
Hotel was a long way from city
Staff always smiling apart from the Manager the rest of the staff don’t know English very well The room was very nice the bed was very hard and we had to walk up around fifty steps to get to our room
Stayed 2 nights in Jul 2018
Response from Mane KEY on 8 Aug,2018
Dear our valued guest, First of all, thank you for choosing us during your stay in Phnom Penh. Thank you for your feedback on the English level of our simple staff. Some of them are actually in training and we will more careful about this. We are a small luxury hotel in a quiet neighbourhood, it is just 4 km from Phnom Penh International Airport and the city centre. We are sorry to hear that you concerned about the walking up the room, we would assign the room on the lower floor for you instead. Also, you found that the bed was very hard, we will contact you directly for the room number that you stayed in. Last but not least, we do hope you will give us another chance to accomodate you again when visiting Phnom Penh. All the best, Mane KEY Owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, secure and brand new! Highly recommend this hotel. Stay without hesitation.
Stayed 1 night in Jul 2018
Response from Mane KEY on 6 Aug,2018
Dear our valued guest, Thank you for your recommendation. I am glad to learn that you found our hotel is super clean, secure and brand new. We look forward to welcoming you back again soon. Mane KEY Owner

10/10 Excellent

Francis, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip visited Phnom Penh many times but this was my first time stayed in Mane La Residence. The room is very comfort and clean. The staffs are very helpful and friendly. They helped me booked the car in the morning for my business meeting. I have breakfast and dinner in the hotel, the food are very good too. Highly recommended family/business stay in this hotel. I definitely will book this hotel again if I ever visit Phnom Penh again.
Stayed 3 nights in May 2018

6/10 Okay

Greg, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
OverprIced boutique hotel, nice interior, amateur.
Good boutique hotel design. Drinks and snacks were outrageously priced. 15 dollars for a 1/3 bottle of wine, type you would get on an aircraft. Lots of kowtowing at the door but little practical help. Polite staff, certainly but not very helpful with local knowledge. The bed in my room broke, leg snapped off. The shower door was stuck on the floor, badly installed. A guest arrived to meet me for breakfast, I overslept and nobody came to wake me up which I would naturally want rather than keeping the guest waiting for 30 mins
Stayed 2 nights in May 2018

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
The hotel building and staff were wonderful. Food was ok and location was far from the center of town. Overall happy with our stay.
Response from Mane KEY on 10 May,2018
Dearest Katherine, We are delighted to hear that you had the happy stay with us. Thank you for highlighting the wonderful hotel building and our team. We look forward to welcoming you again soon. All the best, Mane KEY Owner

10/10 Excellent

Christian Ludwig, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 5* Hotel
The hotel is a true 5 star with antique furniture and super comfy beds. A little removed from the hip places, but a great hotel that i would definitely visit again. Stunning views from the roof top
Response from Mane KEY on 29 Apr,2018
Dearest Christian Ludwig, Thank you for the great review. We are very pleased to hear you loved our antique furniture and super comfy beds. We look forward to your next visit. All the best, Mane KEY Owner

10/10 Excellent

Kat, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop near the airport.
Wonderful staff. Airport transfer was easy and then they drove me to my yoga retreat the following day. Check in was particularly great. I sat and drank a welcome drink while the staff filled out the paperwork. Breakfast was tasty. Only negatives were two blackouts (maybe 5 min a piece) which I doubt weee the hotel’s fault. Also it doesn’t look like there’s an elevator so it might not be the best stop if you struggle with stairs. For me, it was the perfect place to start a Cambodian vacation.
Stayed 1 night in Apr 2018
Response from Mane KEY on 24 Apr,2018
Dearest Kat, Thank you very much for taking the time to leave us a lovely review following from your stay with us at Mane La Residence. We so appreciate your kind comments, and for noting the aspects of your stay where we exceeded your expectations. This is absolutely our intention, and I am so grateful. We are a small luxury hotel located in the very secure residential area, thank you for your kind understanding of its advantage and getting to know why we are here. Do just let the team and I know when you may plan to return, and we will make sure that as ever, we will take wonderful care of you. Yours sincerely, Mane KEY Owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A colonial mansion!
this might be the most luxurious hotel I have ever stayed at abroad. It looks like an old planters mansion, lovingly restored with antique furniture and lots of incredible would work. The staff bends over backwards to help. The only downside is that it is not in the middle of town so it is an Uber ride to the Royal Palace.
Stayed 1 night in Mar 2018
Response from Mane KEY on 29 Mar,2018
Dearest our valued guest, I am very excited to learn that we managed to exceed your expectation in term designing and the overall environment. Regarding the location, we are just 4.5km from the airport, royal palace, and other attraction sites. It is quiet and easy to access to everywhere. Thank you for your recommendation. The team and I look forward to welcoming you to our Mane La Residence again soon. All the best, Mane KEY Owner

10/10 Excellent

DEBBIE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
mosquitoes
The hotel was beautiful, food was excellent. The mosquitoes were terrible. We thought we got rid of them in our room before bed but I got bit many times throughout the night.
Stayed 2 nights in Jan 2018
Response from Mane KEY on 8 Feb,2018
Dearest DEBBIE MCGINN, Many thanks for your 5 out of 5 rating on Hotels.com. This encourages our team to work even harder for our guest happiness. Regarding your comment about the mosquito, we are working on it seriously to make sure that it does not happen again in the future. We look forward to welcoming you again soon. All the best, Mane KEY Owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great staff.
Great staff, especially Chin Chamrong. He was incredibly helpful, professional, and was able to answer any questions I had. Thanks.
Stayed 1 night in Dec 2017
Response from Mane KEY on 29 Jan,2018
Dearest our valued guest, Thank you for rating us as "Excellent" on Expedia. It is fantastic to learn that you were happy withe the services provided by our team. We look forward to serving you again soon. All the best, Mane KEY Owner

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The building is beautiful and tranquil. We ate a very tasty breakfast al fresco. The service was excellent - friendly, attentive and helpful in organising transport etc. The location is about 15 mins / 3 USD tuk tuk ride Eastward to reach 'downtown' areas such as the riverside, Royal Palace, National Museum etc. This hotel is in a quiet, sedate and smart location. It's not in the hustle and bustle of downtown. That is a pro or a con depending on your preference. It is very well located for the airport to the West. For us it was a relaxing, elegant pit stop for our last night in the wonderful city of Phnom Penh.
Stayed 1 night in Jan 2018
Response from Mane KEY on 17 Jan,2018
Dearest Herbert and Anna, Thank you for choosing Mane La Residence for your home away from home. On behalf of the team, I am very excited to learn that you liked the building of my residence, the breakfast selection, the location, and the service provided our team. I will share this message to the whole, they will be happy to hear your kind words. We look forward to welcoming you again soon. All the best, Mane KEY Owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Our experience was perfect. We would highly recommend Mane. The staff, room and food were excellent.
Stayed 1 night in Jan 2018
Response from Mane KEY on 10 Jan,2018
Dearest our valued guest, Thank you very much for taking time to write such a kind review of your recent stay with us. It is fantastic to know that you had a perfect stay at Mane La Residence. And thank you for your recommendation. Thank you for visiting us and we all hope to have the pleasure to welcome you and family back again in the near future. All the best, Mane KEY Owner

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a boutique hotel styled very much on a house to give the home from home experience. However, the hotel is situated about 7km from the centre of Phnom Phen and as such makes travelling a little difficult. We ordered a taxi but nobody would come out to take us in to the city centre. The hotel offers the use of their own car with driver at $50 per 4 hours. Therefore, if you are expecting bars and restaurants nearby don't book here move nearer to the city centre. The hotel itself was very comfortable and the staff very attentive
Stayed 4 nights in Nov 2017
Dearest Jonathan, First of all, thank you very much for choosing our luxury residence for your home away from home. On behalf of the team, I am very happy to hear that you were enjoyed with the hotel facilities and services we provided. Regarding the location, as you could see on the map, we are located in the secure and quiet area. This area is very popular for biking and it just about 4km from the Phnom Penh International Airport, very convenient for the business traveller. Last but not least, please accept my apologies for any inconvenienced caused during your stay and we hope you will give us another chance to serve you. We will make it a memorable one. All the best, Mane KEY Owner

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exclusive boutique hotel away from city center
A boutique hotel which nice decoration and furniture on the lobby floor. Front office supervisor provided good service. Breakfast was nice and was served a-la-carte, with freshly squeezed juices to choose from. However, the cost of hotel car to the city center was high - USD20 one way. The "heritage" white Mercedes looked well from outside but the air-con hardly worked. Our room (304) had no hot water. WIFI was intermittent. We booked a room with balcony but were given a room without.
Stayed 1 night in Nov 2017
Dear Our Valued Guest, First of all, thank you for choosing our small luxury boutique hotel for your home away from home. We are happy to hear that you loved the decoration, the furniture on the lobby floor and our a la carte breakfast. Regarding your comment about our heritage Mercedes and the hot water in your room. I will look into it seriously and make sure that it will not happen again for our upcoming guests. Last but not least, we hope you will give us another chance to accommodate you during your visit to Phnom Penh. We will make it a memorable one. All the best, Mane KEY Owner

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was excellent, Chamroung was especially helpful. Although the staff were all new so not too knowledgeable. Many of services advertised were not provided such as pillow menu, in room Xbox and selection of DVDs. The hotel is quite far away from any areas of interest and Tuk Tuk drivers struggle to find it.
Stayed 3 nights in Jun 2017
Dear our valued guest, Thank you very much for choosing our hotel, unfortunately we are not happy to hear that our staffs are not knowledgeable. This word really affected to our staffs who just cannot speak good English. However, we still have Chamrong as you mentioned who can helped you everything as your personal butler and for 24 hours. We have Chef, Driver, Housekeeper and Security stand by for you for 24 hours but you are still not happy and said wrongly in this review. For X-Box, we cannot install in every room, so you can request us and then we will install it for you. Our hotel is just around 100 meters from the main boulevard, called Russian Confederation Boulevard which is the main road from the airport to the most attractive places. However, I agreed with you that Tuk Tuk Drivers cannot find our place easily as our hotel is new and most of drivers are from the province, they are not very familiar in using Google Map or Map, that is why we gave you our hotel map and phone number, so that they could call our front office and we could tell them where we are. Plus, next time, if you come, we recommend you to use our cars or tuktuk service, it will be the best and the price is very reasonable. Last but not least, we do hope you understand us and hope you will give us one more opportunity to serve you again with a very special attention. Wish you all the best. Mane KEY Owner

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is hidden behind busy street, in a nice residential neighborhood.
Response from Mané on 26 Aug,2017
Dear our valued guest, Thank you very much for choosing our boutique hotel and writing this very good review. Of course, behind a busy street from the airport, you are able to stay at our small luxury hotel with a 24-hour car service within the whole country and city. This is also very convenient when you go back to the airport. Again, thanks a lot. Best, KEY Mane Owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only choice
The staff genuinely cared about my comfort and made sure that sightseeing was an easy and enjoyable experience. Hotel drivers are available to wisk you off to a private sunset cruise, or to your dinner reservstion The hotel is decorated by Mane. Great beds, soft bath towels and luxury linens. The iron work on the 4 floor bannister does not have a joint. Would love to know how it was installed. The food is delicious and so are the cocktails. I really appreciated being away from the hustle and bustle of Phnom Penh. This hotel, although not close to the main sites, is the only place I would want to stay when visiting Phnom Penh.
Response from Mané on 29 Jan,2017
Dear our valued guest, On behalf of my whole team and on my own behalf, I would like to express my deepest appreciation and sincere thanks for not only choosing Mane La Résidence but also share your memorable experiences during your stay. My team and I are so excited to hear your comments about our luxury bed, mattress, lenien, foods, cocktails and services. This encouraged us to work harder for your comforts and happiness. Last but not least, we all want to see you again with your whole family next year. Then, we will make your stay much more unforgettable. Please enjoy the rest of your stay and safe flight back to Canada. Best wishes, KEY Mane Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
강추+++
써비스 및 직원들의 응대가 매우 훌륭합니다
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to enjoy Phnom Penh! I must say thay i really felt that was my home!
Stayed 1 night in Jan 2020

2/10 Terrible

TOk, Bangkok

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
トイレとシャワーが一体型になっており、シャワーを浴びるとトイレがずぶ濡れになる。スリッパをお願いしたら、使い古したビニールサンダルを持ってきた。部屋の引き出しはゴミで満杯。四階に案内されたがエレベーターが無く息が切れる。立地も最悪で周りに食事をする場所も無い。夜には飛行機が飛んでうるさい。兎に角、今まで宿泊した中でも最低レベル。
Stayed 1 night in Dec 2019

10/10 Excellent

hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港に近いホテル
空港送迎サービスがあり、早朝4:30に送ってもらった。wifiも良好で助かった。
Stayed 2 nights in Sep 2019
Response from Dara Uong on 6 Oct,2019
Thank you for your recent stay at our hotel and it was truly a pleasure to serve you. Fantastic for your review, we are thank you so much for your stay and always support us. We would love to have the pleasure of seeing you as a regular guest.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
規模は大きくありませんが、清潔です。
Stayed 1 night in Sep 2019
Response from Dara Uong on 6 Oct,2019
Thank you for your recent stay at our hotel and it was truly a pleasure to serve you. It is very excellence for your view. I and team would love to say thank you very much for your stay.

10/10 Excellent

Andrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again :-)
I had the pleisure to stay at this welcoming hotel for about a week. A very courteous staff made me feel like home while I was at Mane La Résidence. The team always gave great suggestions for restaurants, events or places worth to see without being intrusive in any kind of way. Furthermore, all my requests were answered and solved instantly. The beautiful rooms are eye catching, tastefully decorated and always very clean and comfortable. Next time I visit Phnom Penh, I will definitely stay here again.
Stayed 8 nights in Apr 2019
Response from Mane KEY on 1 May,2019
Dearest Andrin, Thank you for choosing us for your home away from home. I am glad to learn that we managed to exceed your expectations. We look forward to welcoming you back again soon. All the best, Mane KEY Owner

10/10 Excellent

Ingela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Mane KEY on 6 Apr,2019
Dearest Our Valued Guest, Warmest greeting from Mane La Residence, Phnom Penh! We are truly excited to learn that you had an enjoyable experience at our property, and we are more than happy to learn that your expectation was exceeded. We look forward to your return in the near future. Best wishes, Mane KEY Owner

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
驚いた。高級住宅街のおうちに招待されたような錯覚を起こした。 場所がわかりにくいのと高級住宅街だけあってちょっと遊びに。はない。 料理もおいしく。朝食は私のために一生懸命に作ってくれたという感じの出来立てを一つ一つ丁寧に何人かで運んでくれる。まるでメイドさんの様だった。 特にコーヒーは絶品!!ほかのどの高級ホテルでも朝食にこのコーでない。少ない。空港まで送り迎えがうれしい。20分帆で朝のフライトは楽だ。絶対に次にもう一度体験したい。
Stayed 1 night in Jan 2019

10/10 Excellent

YOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一階のロビーにピアノがあり子供が練習もでき優雅な空間で、部屋は広く子供2人大人二人でリビングで快適に過ごす事が出来て食事などサービスも良かった。夜犬やイベントがやっていて煩い事もあったが、部屋としては設備も良く快適であった。
Stayed 2 nights in Dec 2018
Response from Mane KEY on 6 Jan,2019
Dearest YOSHI, It was a great pleasure for us to have as our guest at Mane La Residence during your time in Phnom Penh. It is great to learn that you were thoroughly satisfied with your stay. We hope we will be able to welcome you to stay with us again soonest. All the best, Mane KEY Owner

8/10 Good

リチャード, 東京

Liked: Cleanliness, staff & service, room comfort
まさにThe Residence
ホテルは閑静な住宅街にあり、一見するとホテルではないのではと思う。従業員の方に話を聞けば、やはり個人の邸宅をホテルに改装したそうである。従業員の方は愛想が良く、一生懸命な所が良い。部屋や一階の食堂等にアンティークな調度品が置いてあり、雰囲気がある。小生、朝の9時半にホテルに到着したが、すぐに部屋に案内して貰えた。これは偶々という理解をして貰った方が良いようで、いつもそうなるとは保証の限りではない。 気になったのは玄関で靴を脱ぐこと。エレベーターがない事。困る人が相当いるのではと思う。 このホテルを友人に勧めますか?という欄があるが、「はい」、「いいえ」、の他に「どちらとも言えない」というのが無いのかといつも思う。何故なら、便利さを求める人にはこのホテルは勧めないし、雰囲気を味わいたい人には勧める、という事になる。
Stayed 2 nights in May 2018

10/10 Excellent

TOMIZO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mane KEY on 8 May,2018
Dearest TOMIZO, Thank you for taking your time to rate on Hotels.com. We look forward to welcoming you again soon. All the best, Mane KEY Owner

10/10 Excellent

TOMIZO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had best memories from your staffs in stayed time.
Response from Mane KEY on 10 May,2018
Dearest TOMIZO, Thank you for reviewing your recent stay at Mane La Résidence. I was thrilled to read that you had the best memorable time with our team, here. I will pass your kind words to them. :) I look forward to welcoming you back to our resort again very soon. All the best, Mane KEY Owner

4/10 Poor

hiroyuki

Disliked: Staff & service
交通の便に難あり
ホテル自体は悪くはないが、街まで車で30分と遠いことから観光にはタクシーかトゥクトゥクが必要。ホテルスタッフにお願いしても指示がテキトウであらぬ場所へ。ドライバーはGoogleMapで目的地を伝えても英語が読めない、わからない、勘違い。その結果、残念ながら戻る羽目に。ドライバーに目的地を間違えて伝えたミスもスタッフは認めず、我々が追加料金を払うなど、不便すぎた。
Response from Mane KEY on 12 May,2018
Dearest Hiroyuki, Many thanks for taking the opportunity to review your stay with us. I have investigated and reviewed the details of your case thoroughly. And we believe your overall dissatisfaction is the result of the misunderstanding between you, the taxi driver and our receptionist. Last but not least, please accept my apology for this inconvenience caused. We hope you will give us another chance to accommodate you again for your next visit to Phnom Penh. Yours sincerely, Mane KEY Owner

10/10 Excellent

YT, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港近くのフレンドリーな宿
ロケーションは分かりにくいですが、家庭的な雰囲気で良いホテルだと思います。料理もおいしく、スタッフもフレンドリーでかなり気を使ってくれます。。部屋数は少なく、レジデンスのような外見です。レストランも食堂という感じでしょうか。
Stayed 3 nights in Apr 2018
Response from Mane KEY on 28 Apr,2018
Dearest our valued guest, Thank you for choosing Mane La Résidence for your home away from home. I am excited to learn that we managed to exceed your expectation. Thank you for highlighting the delicious food, the friendly and helpful staff and the homely feel. We look forward to welcoming you back again soonest. All the best, Mane KEY Owner

10/10 Excellent

mico, TAIWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物超所值
這是一個非常安靜的個人休閒會館,從賓士車 機場接送和迎賓水果與吳哥窟啤酒 喝下去冰涼透心 尤其在炎熱的金邊市 飯店離機場也很近 開車需要20分鐘車程 房間乾淨也很大 雖然角落有一些灰塵 但整體還算OK 客廳非常寬敞 飯廳也是大桌子 靜靜地坐在椅子上 看書是ㄧ種是覺得享受 晚餐是現煮 熱騰騰的飯菜 吃起來溫暖飢餓的胃 最特別的是旅客可以互相交流 和 飯店經理可以互相了解彼此的文化 This is a very quiet and personal leisure club. It is served by the airport shuttle from the Mercedes-Benz bus and welcome fruit and Angkor Wat beer. Especially in the hot city of Phnom Penh, the hotel is also close to the airport. It takes 20 minutes to drive. The room is clean and very Although the corners have some dust, the whole is OK The living room is very spacious. The dining room is also a large table. Quietly sitting on a chair reading books is a kind of feeling that enjoying dinner is hot steaming meals and eating warm and hungry stomachs. The most special is that the travelers can communicate with each other and the hotel manager can understand each other. Culture
Stayed 1 night in Mar 2018
Response from Mane KEY on 16 Mar,2018
Dearest Mico, Thank you for 5 out of 5 stars review on Expedia. I am delighted to read your kind words about our team, it is very heartwarming to know that we provided such an excellent experience for you. Thank you for your highlighting the complimentary airport shuttle service, our Khmer food selection, environment, art, and culture. Regarding your comment about the dust in corner of your room, we will have a deep clean project tomorrow to make sure it 100% cleaned in every single room and surrounding. The team and I look forward to welcoming you onto our Mane La Residence in the not too distant future. All the best, Mane KEY Owner

8/10 Good

Sem, ベトナム ハイフォン

Liked: Staff & service
静かな住宅街
従業員はフレンドリーでとても良かった。市街地からは少し遠く、夜に出歩くには不便。リビングには蚊がいるので、常に蚊よけ対策をとっておくとサービス感が上がると思う。料理はとても思えていしかったです。機会があればまた泊まってもいいなと思えるホテルです。
Stayed 3 nights in Feb 2018
Response from Mane KEY on 20 Feb,2018
Dearest Sem, Thank you for choosing Mane La Residence for your home away from home. I am glad to hear that you liked our food and the services delivered by our team. Regarding the location, we are located in the safe quiet area and just 4.5km from the city centre and attraction sites. And we have addressed the mosquito issues to the housekeeping team to take actions seriously. We look forward to welcoming you again soon. All the best, Mane KEY Owner

8/10 Good

yoko, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
観光地からとおい
客室は綺麗でした。 予約した部屋は窓の鍵が壊れていて、閉まらなかったため、 伝えたら部屋はアップグレードで空いている部屋に変えてもらえました。
Stayed 3 nights in Jan 2018
Response from Mane KEY on 20 Jan,2018
Dearest Yoko, On behalf of the team, I greatly appreciate your kind feedback about your recent stay at Mane La Residence! It is absolutely delightful to know that you loved the room with Cambodia decoration. I look forward to welcoming you back to Siem Reap next year! All the best, Mane KEY Owner

6/10 Okay

Vincent

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Not bad but it is not good for biz trip
Service is goos but location is far from down town and other requirments for biz trip is not enough.
Stayed 2 nights in Dec 2017
Dearest Vincent, Thank you for choosing Mane La Residence for your home away from home. Thanks again for your compliments about our service. Regarding your comment, we would appreciate if you could let us know more details about other requirements for biz trip for our future improvement. We will take into consideration accordingly. On behalf of the team, please accept my apologies for any inconvenience caused during your stay. We look forward to welcoming you again soon. All the best, Mane KEY

10/10 Excellent

たろちゃん, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
対応が良い素敵なホテル
とても対応が良く、快適に過ごせました!色々と要求したことにも、迅速に対応してくれまたカンボジアに来る機会があったら、利用したいと思います。ホテルもとても清潔で気分が良かったです!
Stayed 1 night in Nov 2017
Response from Mane KEY on 14 Nov,2017
Dearest たろちゃん, First of all, thank you very much for choosing us for your home away from home. On behalf of the team, I am very happy to hear that you had a pleasant stay and also spent your valuable time to rate us 5* out of 5* on Expedia. We look forward to welcoming you again soon. All the best, Mane KEY Owner