Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Sarina Hotel & Villa

3.5 out of 5
Sarina Hotel & Villa
#819, Street. SOS with Corner Hanoi St., Sangkat Phnom Penh Thmey, Khan Sen Sok., Phnom Penh, Kandal

Reviews

8.2

Very good

Rating 10 - Excellent. 17 out of 37 reviews" "
Rating 8 - Good. 12 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 1 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Down a side street. The property is nice, secure. Pool although I didn’t use it it looked like it may have needed attention.
Stayed 1 night in Sep 2022

8/10 Good

william

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
great rooms, great staff. little to do in the area it's located in, no restaurants or entertainment close. little lighting on the street it is located on, so walking at night was difficult and possibly risky.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for one night stay
Very hard to find....no signage outside. Safe not working Air-conditioning controller batteries flat. But otherwise a nice place. Mattress was great!
Stayed 1 night in Feb 2022

2/10 Terrible

Xuanhoa

Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
The Sarina is a lovely hotel. Whilst a small hotel and pool area, it is very clean and the staff are very friendly. The free one way airport transfer was very efficient and they packed up a breakfast for us. He evening meal in the hotel was nice and reasonable value. Only negatives are the location (not much within walking distance but convenient for the airport), planes overhead are close and noisy but not that frequent, the shower lacks power and the bath/shower is a little strange in design. But overall good value for money.
Stayed 1 night in Aug 2019

8/10 Good

Szabi

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed only one night in the hotel. The bathroom floor was pretty dirty, but otherwise the room was ok. The free breakfast was delicious and also the pool area is nice. The hotel located about 15min tuk-tuk drive from the airport.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property. Kind people. Good food. No amenities. But beautiful.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Sometime the room is a bit hot due to The air conditioning installed too high
Stayed 6 nights in Apr 2019

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, quiet (except for the occasional planes...but it’s 15’ from airport), nice pool area, perfect for the rate
Stayed 1 night in Apr 2019

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Okay hotel close to airport.
Stayed 1 night in Mar 2019
Response from Jinsan on 30 Mar,2019
Thank so much for providing good review for our hotel. our hotel staff will look forward to welcoming you to our hotel again. Best regards, Sarina boutique Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They refused to refund me even though i cancelled a long time before the stated time
Stayed 2 nights in Jan 2019
Response from Jinsan on 9 Mar,2019
Please kindly read our hotel policy . Warm regards

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Ty on 7 Mar,2019
thank so much for providing good reviews for my hotel. warm regards Sarina boutique hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff comfortable room. Very cozy and peaceful setting in the Macy’s duke of a bustling city
Stayed 1 night in Jan 2019

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 min from airport if traffic is good. Staff were prepared to do breakfast at 630 am
Stayed 1 night in Dec 2018

8/10 Good

HAIDONG

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but needs update for services
A good hotel but needs professional training for services. Communication is a little bit hard. Our requests are missed without reason. The hotel has a very nice pond view and breakfast is awesome. Also the Asian style decorations are very natural. But you may hear noise from your neighbors.
Stayed 1 night in Nov 2018
Response from jinsan on 28 Nov,2018
thanks so much for your review with our hotel.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from Sarina Hotel & Villa on 22 Nov,2018
Thank you for take your time to writing us a review Warm Regards

8/10 Good

Jørund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Sarina Hotel & Villa on 9 Nov,2018
Thank you for your lovely review Warm Regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Oct 2018
Response from sambath on 24 Oct,2018
Thank you for your lovely review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Nice hotel and great decoration.Will come again for sure.
Stayed 1 night in Oct 2018
Response from Sambath on 18 Oct,2018
Thank you so much for your lovely review we hope to see you again Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful hotel. Very kind people helping there.
Stayed 1 night in Oct 2018
Response from Sambath on 6 Oct,2018
Thank you for your lovely review we hope you can come to stay with our hotel again Best Regards

10/10 Excellent

Moni, Switzerland

Liked: Cleanliness, property conditions & facilities, room comfort
close to airport, with nice pool and helpful staff
Stayed 1 night in Aug 2018
Response from Sarina Hotel & Villa on 6 Aug,2018
Dear Monica, Thanks so much for providing good review for my hotel. Warm regards

2/10 Terrible

HYUNSOO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked to change the room. Because the stairs were dangerous. But they refused my request. And they changed rooms at my repeated requests. But the room was small and not soundproof. The breakfast prepared at the hotel was the worst. I didn't eat the food. It was unsanitary. And no warm water comes out.
Stayed 4 nights in Oct 2023

6/10 Okay

SHUICHI

Business traveller
Liked: Staff & service
Disliked: Cleanliness
スタッフの対応と施設の雰囲気は良い。しかし、客室内は埃が多く、拭き掃除をした。室内掃除を要求しないとしてくれない。シャワー設備が故障していた。
Stayed 5 nights in Jan 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir waren für eine Nacht in diesem Hotel.Die Bungalows sind sehr komfortabel das Dinner war hervorragend
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very relaxing. Didn't had the feeling it's in the middle of the city.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel,personnel très sympathique et dévoué, excellents petits déjeuners, près de l’aeroport, avons visite avec un tuk tuk suggéré par l’hotel A peu de frais. Seul bémol, on nous avait installé dans la mauvaise chambre.
Stayed 2 nights in Feb 2019
Response from Ty on 7 Mar,2019
Dear Pierre, thank so much for providing good reviews for my hotel. Look forward to welcoming you to stay in our hotel again warm regards Sarina boutique hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
迎えに来るはずの父とうまく連絡が取れずに困っていると、カウンタースタッフの女性が何度も父と電話にかわってくれて、道案内をしてもらえて本当に助かりました！！ また泊まりに行けたら行きたいです。
Stayed 1 night in Jan 2019

4/10 Poor

anaksi, jp

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
コンクリート打ちっ放し的なつくりを狙ったものと思われますが、寒々しく、特にシャワー場はイマイチに感じました。電話、エクスペディアのメッセージ機能での連絡とも返答が無く困りました。
Stayed 1 night in Dec 2018
Response from jinsan on 20 Dec,2018
thanks so much for proving comments with our hotel.

10/10 Excellent

Oliver

Wir hatten das Hotel als erste Nacht nach dem Flug zum ankommen gewählt und es war genau die richtige Wahl. Sauber, komfortabel und sehr zuvorkommendes Personal. Einziger Nachteil: man muss mit Fluglärm rechnen.
Stayed 1 night in Nov 2018
Response from Sarina Hotel & Villa on 22 Nov,2018
Thank you for your lovely review

6/10 Okay

Wenchecg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Sarina Hotel & Villa on 22 Nov,2018
Thank you for take your time to writing us a review Warm Regards

10/10 Excellent

WOOJONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿 초이스 사리나!!!!!
매우 훌륭하고 깨끗 했네여 인근 더 비싼 호텔보다 더 좋았습니다.
Stayed 2 nights in Oct 2018
Response from Jinsan on 10 Oct,2018
Thanks so much for providing good reviews for my hotel. Warm regards