Architecture and appearance of the hotel exceeded my expectations. Very nice hotel. Clean, elegant, modern. Chian, DIt, and Bank were very helpful and friendly. Their suggestions of where to go, how to get to places, and other assistance made our stay in Phuket memorable and an awesome vacation. The location is strategic with shopping and eating in walking distance. No shortage of taxis, tuk tuks or private drivers at the hotel. The breakfast buffet is also good with great selections from Asia and Western choices. Highly recommend!