Pullman Phuket Panwa Beach Resort

Beachfront resort with 2 restaurants and 2 outdoor pools

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

2 outdoor pools, open 7 AM to 7 PM, free pool cabanas, pool umbrellas

Couples treatment room(s), sauna, hot tub, steam room

Pullman Phuket Panwa Beach Resort near Chalong Bay offers a beachfront getaway with an on-site winery, swim-up, and beach bars. Guests can sunbathe in private cabanas or visit Talay Spa for treatments. The staff receives consistently positive reviews from visitors.

Excellent

Popular amenities

Hot tub
Parking available
Bar
Pet-friendly

includes taxes & fees

16 Nov - 17 Nov

Room options

Check availability for these dates

Tonight

Oct 31 - Nov 1

Tomorrow

Nov 1 - Nov 2

All rooms

1 bed

2 beds

Showing 22 of 22 rooms

1 bedroom, premium bedding, down duvets, memory-foam beds

Deluxe Room, 1 King Bed, Sea View

Wonderful

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

50 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed

Wonderful

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

50 sq m
Sleeps 3
1 King Bed

Deluxe Room, 2 Single Beds, Sea View

Exceptional

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

50 sq m
Sea view
Sleeps 3
2 Twin Beds

Deluxe Room, 2 Single Beds

Exceptional

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

50 sq m
Sleeps 3
2 Twin Beds

Deluxe Suite, 1 King Bed, Balcony (overlooking Andaman Sea)

Very good

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

115 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Family Suite, 1 Bedroom, Balcony, Garden View

Exceptional

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

70 sq m
1 bedroom
Sleeps 5
1 King Bed

Villa, 1 King Bed, Sea View

Highlights

Balcony

Separate sitting area

Soundproofed

Private plunge pool

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

150 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Villa, 1 King Bed, Garden View

Highlights

Balcony

Separate sitting area

Soundproofed

Private plunge pool

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

150 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed with Sofa bed, Balcony (Family)

Very good

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

50 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Suite With Sea View

Sleeps 2

Deluxe Twin Room

Sleeps 2

Deluxe King Room

Sleeps 2

Deluxe King Room With Sea View

Sleeps 2

Deluxe Twin Room With Sea View

Sleeps 2

Deluxe Family Room With Balcony

Sleeps 4

Junior Suite Sea View

Sleeps 2

Pool Villa Garden View, 1 King Bed, A Tropical Oasis To Recharge

Sleeps 2

Villa, 1 King Bed, Beachfront

Highlights

Balcony

Separate sitting area

Soundproofed

Private plunge pool

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

150 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Pool Villa Beachfront

Sleeps 2

Junior Suite, 1 Bedroom, Sea View

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Sea view
Sleeps 3
1 Double Bed

Pool Villa Sea View, 1 King Bed

Sleeps 2

Junior Suite Family

Sleeps 2

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About the area

44/5 Moo 8 Sakdidesh Road, Wichit, Phuket, 83000

What's nearby

Ao Yon Beach - 14 min walk - 1.2 km
Phuket Aquarium - 16 min walk - 1.3 km
Panwa Beach - 3 min drive - 2.3 km
Chalong Bay - 6 min drive - 1.6 km
Phuket Weekend Market - 14 min drive - 12.7 km

Getting around

Phuket (HKT-Phuket Intl.) - 62 min drive

Restaurants

‪AKOYA | Star Lounge - ‬19 min walk
‪Tu Bar Sri Panwa - ‬13 min walk
The Junction
‪Baba Poolclub Phuket Restaurant - ‬19 min walk
‪The Library Lounge - ‬10 min walk

About this property

Pullman Phuket Panwa Beach Resort

Luxury resort near Phuket Aquarium

Located close to Chalong Bay, Pullman Phuket Panwa Beach Resort provides a swim-up bar, a beach bar and a poolside bar. This resort is a great place to bask in the sun with a beachfront location, beachfront dining and free beach cabanas. Treat yourself to a body scrub, a manicure/pedicure or a sports massage at Talay Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. The 24-hour gym offers yoga classes and fitness classes; other things to do include boat tours, rowing/canoeing and beach volleyball. Stay connected with free wired Internet, and guests can find other amenities, such as a terrace and a coffee shop/cafe.

You'll also find perks such as:

2 outdoor pools and a children's pool, along with a waterslide, free cabanas and sunloungers
Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a free beach club on-site
An electric car charging station, express check-out and supervised childcare (surcharge)
Water sports equipment, ATM/banking services and free newspapers
Guest reviews give top marks for the helpful staff

Room features

All 211 rooms include comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and air conditioning.

Extra amenities include:

Recycling, LED light bulbs and eco-friendly cleaning products
Hydromassage showers, eco-friendly toiletries and deep-soaking baths
49-inch HDTVs with premium channels and DVD players
Wardrobes/cupboards, balconies and separate sitting areas

Awards and affiliations

Eco-certified property

This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Private beach, white sand, sun-loungers, beach umbrellas

On private beach
Pool
Spa
Kids pool

includes taxes & fees

6 Nov - 7 Nov

Property amenities

Internet

Available in all rooms: Free wired internet
Available in some public areas: Free wired internet

Parking and transport

Electric car charging station on site
24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge) up to 5 kilometres
Limited on-site parking
Wheelchair-accessible parking and van parking available

Food and drink

Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; THB 883 for adults and THB 441 for children
2 bars/lounges
2 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Private picnics
Snack bar/deli

Restaurants on site

Aqua
Edge Beach Club
Tamarind
The Junction Bar

Things to do

2 hot tubs
2 outdoor pools
24-hour gym
Arcade/game room
Beach volleyball
Billiards/pool table
Boat and paddles
Boat tours
Children's club
Children's pool
Fitness classes
Free beach club
Full-service spa
Kayaking
Paddleboard
Playground
Racquetball/squash
Rowing/canoeing
Sailing
Sauna
Steam room
TV in common areas
Water sports equipment
Waterslide
Windsurfing
Yoga classes

Family friendly

2 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's club
Children's games
Children's pool
Children's toys
DVD player
In-room cot
In-room refrigerator
Laundry facilities
Playground
Pool toys
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Guidebooks
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

3,854 square feet of conference space
Business centre
Computer station
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
On the bay
On the beach
On the boardwalk/promenade
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

6 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
10 accessible parking spaces
Bathroom emergency pull cord
Braille/raised signage
Front entrance ramp
No lift
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible van parking

More

4 floors
8 buildings
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2008
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Memory foam mattress
Pillow menu
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Hydromassage showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

49-inch smart TV with premium satellite channels
DVD player

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Minibar
Refrigerator
Restaurant dining guides

More

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe
Separate sitting area
Soundproofed rooms
Water-efficient showers
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of THB 1000 per pet, per night

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for THB 1750.0 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: THB 2000 per night

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: from approximately THB 883 for adults and from THB 441 for children
Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 2)
Pet fee: THB 1000 per pet, per night
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: THB 1750.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, mobile payments and cash

Mobile payment options include: Alipay, Apple Pay, LINE Pay and WeChat Pay

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have any lifts

Pool access available from 7 AM to 7 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Children under 12 years old are not allowed in the spa without adult supervision

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pullman Phuket Panwa Wichit

Pullman Phuket Panwa Beach Resort Wichit

Radisson Blu Plaza Resort Phuket Panwa Beach Cape Panwa

Radisson Blu Plaza Resort Phuket Panwa Beach Hotel Cape Panwa

Pullman Phuket Panwa Beach Wichit

Frequently asked questions

Does Pullman Phuket Panwa Beach Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7 AM to 7 PM.

How much does it cost to stay at Pullman Phuket Panwa Beach Resort?

As of 31 Oct, 2025, prices found for a 1-night stay for 2 adults at Pullman Phuket Panwa Beach Resort on 16 Nov, 2025 start from S$224.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pullman Phuket Panwa Beach Resort pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of THB 1000 per pet, per night.

How much is parking at Pullman Phuket Panwa Beach Resort?

Limited spots are available.

What time is check-in at Pullman Phuket Panwa Beach Resort?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Phuket Panwa Beach Resort?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Pullman Phuket Panwa Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1600 per vehicle applies.

Where is Pullman Phuket Panwa Beach Resort located?

Located in Cape Panwa, this beachfront resort is on the boardwalk and within 1 mi (2 km) of Phuket Aquarium and Chalong Bay. Phuket Weekend Market and Central Phuket are also within 9 mi (15 km).

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Pullman Phuket Panwa Beach Resort Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Verified traveller

14 Jul, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second time here too good

Stayed 3 nights in Jul 2025

10/10 Excellent

Menandro

14 Jul, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful hotel to stay. They offer free beach entertainment (kayak, paddle board etc.) The beach is beautiful and the water calm. Food is great and rooms clean comfortable. Is a little pricey but worth

Stayed 4 nights in Jul 2025

10/10 Excellent

Sasha

22 Sept, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort

Stayed 4 nights in Aug 2024

10/10 Excellent

Andre

5 Oct, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

Very clean, great stay and hospitality

Stayed 1 night in Sep 2024

10/10 Excellent

Mitsuaki

17 Aug, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pretty good

Stayed 2 nights in Aug 2025

10/10 Excellent

grant

18 Jul, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kiwis on tour

We are from New Zealsnd,stayed here July 2025. The ocean was calm, stunning, incredible swimming pools, lovely staff, good food. The ocean everywhere else in Phuket is too windy and tough this time of the yea! We loved the resort

Stayed 1 night in Jul 2025

10/10 Excellent

WANLAPA

10 Mar, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Couldn’t find any better than this place.

Stayed 3 nights in Mar 2025

10/10 Excellent

miguel

26 Mar, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente

Stayed 1 night in Mar 2025

10/10 Excellent

CHIE

4 May, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice view and comfortable room, excellent!

Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

5 Dec, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good thai restaurant, good choice and good quality breakfast, nice pools, very frienfly staff! to swim right at the hotel is difficult but there are very nice beaches close by

Stayed 3 nights in Dec 2023

10/10 Excellent

Alisa

1 May, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a wonderful stay at this hotel! The view and service were amazing. The rooms were spacious and very clean, and the breakfast buffet was great. The pool area was beautiful, although the pool water was a bit too warm for my liking. Overall, a great experience!

Stayed 4 nights in Apr 2024

10/10 Excellent

Mei Sum

21 Mar, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Food is only soso but the environment is perfect. Close to private beach, the pool is nice too. Love the beach (very shallow) and the whole atmosphere of the resort. High tie time is limited so if you want to go to the sea be aware. Will definitely visit again.

Stayed 3 nights in Mar 2023

8/10 Good

Ratchanok

20 Aug, 2023

Liked: Cleanliness, staff & service, room comfort

:)

Beautiful view and good service!

Stayed 2 nights in Aug 2023

6/10 Okay

Rawezh

15 Feb, 2025

Property is just okay. Beach not really swimmable. And I got food poisoning from the lunch Buffett service. Most likely would not stay here again.

Stayed 2 nights in Feb 2025

10/10 Excellent

Ai Nee

6 Aug, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Booked this resort for my birthday trip and they prepared a room with birthday decor and a small cake to welcome me , that’s so so sweet ! Staff also very friendly, thoughtful, and they will fulfil your needs if possible. They are complimentary stuffs campaign going on when you join member now. I recommend this resort if you want to chill and a quiet area to stay. Around this area have very limited stores, and don’t have 7-11 nearby. From airport to this resort takes about 1hr plus with smooth traffic.

Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveller

9 Dec, 2023

Disliked: Staff & service, property conditions & facilities, room comfort

There are better options

The hotel is worn out and not well maintained. Some rooms are [cheaply] renovated, others are very outdated. If you are looking for a beach, beware the sea level is very low and there is no sea during low tide at all. The area overall is not very developed with limited options for food, and long trips to anywhere due to traffic.

Stayed 13 nights in Nov 2023

10/10 Excellent

Sunpop

8 Sept, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

อาหารเข้าดีมาก สอาดตามมาตรฐาน5ดาว

Stayed 1 night in Sep 2025

6/10 Okay

Nadja

6 Jul, 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

The hotell itself is okay. We would however not have chosen it again. The aircondition in our villa was making loud screaming sounds at random times, several times during the night. We made the management aware of this on 4 occasions and they sent engineers to our villa several times. They were sorry, but it never got fixed. I lost my temper at the last night when it woke us up at 1 am, and then we were offered to change villas. But who does that in the middle of the night. There were also cockroaches on the property, and we saw one huge one in our villa. Really disturbing. The bathtub was not really cleaned during housekeeping. The service around the pool and at the beach is close to non existing, you have to either catch them, or walk up to the bar above the pools yourself. There are also loads of crows and birds hunting for food there, but as they rarely clean up if you do order, you might have to walk back your trays yourself if you want to avoid being hassled by the birds and getting your towels full of bird poop. We ended up doing that on a couple occasions. If you don’t pay at the bar, it’s a 50/50 chance of getting your change. I don’t mind tipping, and most times I do. But ending up paying double just because I lack small bills in not ideal.

Stayed 12 nights in Jun 2025

10/10 Excellent

Kjetil

14 Jun, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt

Stayed 3 nights in Jun 2025

10/10 Excellent

Ceinthia

3 Jun, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was good. Hiwever, in-dining servicing was taking too long

Stayed 2 nights in May 2025

10/10 Excellent

Sharon

22 Feb, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff

Stayed 4 nights in Feb 2025

6/10 Okay

JADE

30 Jan, 2025

Not as Expected

Bedside Light switch, hair dryer not working. Bathroom door cannot close. 1st night the shower drainage is clogged. Sent this list to hotel, they changed the hair dryer and unclogged the shower drainage. Had buffet dinner at hotel, the BBQ meat and prawn is tough, need to ask chef to re-cook fresh. Not much selection at breakfast too.

Stayed 4 nights in Jan 2025

8/10 Good

Neale

7 Jan, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Overall this hotel was good. The staff were good especially the pool and beach people, they were amazing. The breakfast was also incredible. The main thing that let it down was the overall condition of everything. It’s just very tired in places and in much need of an update. There were bits falling off the bar roof by the pool and lots of things were broken. In our room hardly any of the light switches worked and we didn’t even want to go near the outside tub, it was just a bit grim.

Stayed 5 nights in Jan 2025

2/10 Terrible

evgenia

30 Dec, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

For a 5-star hotel this expensive, this was a truly terrible experience. After two days of traveling, we arrived to find no towels in our room. It took five calls to reception before we got beach towels instead of regular towels. The next day, we were given only one towel for three people, and the day after, just two towels—still not enough for 3 of us. The cleanliness was appalling. Our room had tiny ants crawling everywhere, and the bathtub was not cleaned properly, with hair all around the drain when we checked in. This level of hygiene is unacceptable for any hotel, let alone one at this price point. Customer service was virtually non-existent. Every time I called to order room service, I was told someone would call back, but no one ever did. When I tried to extend our stay while waiting for other accommodations, I called the day before and was told to call back later. The next morning, on the day of check-out, we were suddenly informed that the hotel was fully booked and had to leave immediately, with no prior notice. To extend our stay, I was casually advised to check a well known third party service for availability. This hotel failed on all fronts—cleanliness, service, and communication. As an expensive hotel it was an absolute disappointment. I would never recommend staying here. Spend your money somewhere that values its guests and provides basic services.

Stayed 2 nights in Dec 2024

10/10 Excellent

Lea Maria

20 Dec, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sehr schönes Hotel. In der Nähe ist nicht besonders viel, aber für einen ruhigen, entspannten Urlaub - besonders als Familie - ist es super.

Stayed 11 nights in Dec 2024

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Deluxe Twin Room With Sea View

View all photos for Deluxe Family Room With Balcony

Deluxe Family Room With Balcony

View all photos for Junior Suite Sea View

Junior Suite Sea View

View all photos for Pool Villa Garden View, 1 King Bed, A Tropical Oasis To Recharge

Pool Villa Garden View, 1 King Bed, A Tropical Oasis To Recharge

View all photos for Villa, 1 King Bed, Beachfront

Villa, 1 King Bed, Beachfront

Highlights

View all photos for Pool Villa Beachfront

Pool Villa Beachfront

View all photos for Junior Suite, 1 Bedroom, Sea View

Junior Suite, 1 Bedroom, Sea View

Highlights

View all photos for Pool Villa Sea View, 1 King Bed

Pool Villa Sea View, 1 King Bed

View all photos for Junior Suite Family

Junior Suite Family

About the area

What's nearby

Getting around

Restaurants

About this property

Pullman Phuket Panwa Beach Resort

Awards and affiliations

Similar properties

Amatara Welleisure Resort

Amatara Welleisure Resort

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences