2/10 Terrible
Amjad
Travelled with group
12 May,2023
Disliked: Cleanliness, staff & service, property conditions & facilities
I would and will never ever come back to your hotel again. Starting from the slow services. As soon as we entered the hotel we had to wait 30 minutes just to even talk to an employee in the reception. There was a free table and yet no one called us. I had to go up my self and explain my dissatisfaction for you to bring someone to check me in. And let's talk about the pool bar and restaurant services, the slowest I have ever seen. You ask for the easiest and quickest item on the menu at the pool bar which is water and it takes 15 minutes and multiple times of asking to receive it. Another thing is how bad the paying system is. Everytime we ordered something even if we were relaxing by the pool, they would bring the bill to sign everytime instead of just keeping your tab open. Another thing that was absolutely horrible - the rooms had a leak from the A/C and when we called to tell reception, they said they'll get on it and never did. Also, when we checked in we were supposed to receive our keys for both rooms but one was not ready, the reception lady that checked us in told me that as soon as the room was ready she would bring the key herself. Instead she didn't bring me anything and made me call reception 4 different times and on top of all of that, she told the baggage staff to put our baggage in the dirty room and we didn't have access to it till we received the key. Last but not least, a small tip from me, I understand that this is a family friendly resort, but you can make
Amjad
Stayed 7 nights in May 2023