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Novotel Phuket Surin Beach Resort

Star Rating
4 out of 5

Information

Reviews

4.1 / 5Very Good
648 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Surin Beach
    3 min walk
  • Popular Location
    Kamala Beach
    2 min drive
  • Popular Location
    Phuket Fantasea
    4 min drive
  • Airport
    Phuket (HKT-Phuket Intl.)
    35 min drive

Choose dates to view prices

Book online or call:

65 6415 5556
  • Family Room (Fun)

    3.8/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Family Room (Fun)

    4.1/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 1 Single Bed
    More details
  • Family Suite (Fun, Junior)

    3.9/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Suite (Paradise)

    4.5/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Family Suite (Fun)

    4.3/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 1 King Bed and 1 Single Bunk Bed
    More details

About this area

Choeng Thale

Located in Choeng Thale, Novotel Phuket Surin Beach Resort is near the beach. Jungceylon Shopping Center and Bangla Road are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Surin Beach and Bang Tao Beach. Travelling with kids? Consider Phuket Fantasea, or check out an event or a game at Patong Boxing Stadium.

Visit our Choeng Thale travel guide

What's nearby

  • Popular Location
    Surin Beach - 3 min walk
  • Popular Location
    Bang Tao Beach - 9 min walk
  • Popular Location
    Kamala Beach - 2 min drive
  • Popular Location
    Phuket Fantasea - 4 min drive
  • Popular Location
    Laguna Phuket Golf Club - 10 min drive

Getting around

  • Phuket (HKT-Phuket Intl.) - 34 min drive

Restaurants

  • Where to eat
  • Asia Alive – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily, happy hour available. Kids' menu available.
  • Joe Kool's – Poolside restaurant offering international cuisine. Serves lunch daily.
  • Champion Bar – Sports bar offering American cuisine. Serves lunch and dinner daily. Kids' menu available.
  • TAI Sushi Bar – Pool-view sushi bar offering Japanese cuisine. Serves lunch and dinner daily.

About this property

Novotel Phuket Surin Beach Resort

4-star, family-friendly resort, walk to Surin Beach
Along with 4 restaurants, this smoke-free resort has 2 outdoor pools and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a swim-up bar and a complimentary children's club are on-site. All 255 rooms feature thoughtful touches such as bathrobes and slippers, along with conveniences such as fridges and coffee makers. Complimentary wireless Internet access and 24-hour room service are standard, as are LCD TVs with satellite channels.
Novotel Phuket Surin Beach Resort offers 255 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.
Novotel Phuket Surin Beach Resort features 2 the outdoor swimming pools, a waterslide, a 24-hour fitness centre and a kids' pool. Dining is available at one of the resort's 4 restaurants. The property also offers a nearby corner/local shop. Guests can unwind with a drink at one of the resort's bars, which include A swim-up bar and A bar/lounge. Wireless Internet access is complimentary.
This family-friendly resort also offers spa services, a library and a free kid's club. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary on-site parking is available on a first-come, first-served basis.
Novotel Phuket Surin Beach Resort is a smoke-free property.
2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in between 2 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Special check-in instructions

If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon
Late check-out subject to availability

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Payment types at the property

American Express
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: THB 469.62 for adults and THB 233 for children (approximately)
  • Airport shuttle fee: THB 1300 per vehicle (one-way)
  • Airport shuttle fee per child: THB 0 (one-way), (up to 16 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 1200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. One child aged 11 years old or younger stays for free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Novotel Phuket Surin Beach Resort Choeng Thale
  • Novotel Phuket Surin Beach Choeng Thale
  • Novotel Phuket Surin Beach
  • Novotel Phuket Surin Beach
  • Novotel Phuket Surin Choeng T
  • Novotel Phuket Surin Beach Resort Resort
  • Novotel Phuket Surin Beach Resort Choeng Thale
  • Novotel Phuket Surin Beach Resort Resort Choeng Thale

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: THB 469.62 for adults and THB 233 for children
  • 4 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Playground
  • Spa services

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • In-room childcare (surcharge)
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Supervised childcare/activities (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • Russian

Outdoors

  • Pool sunloungers

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Nearby things to do

Activities

  • Beach access
  • Bike hire
  • Golf

Where to eat

  • Asia Alive – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily, happy hour available. Kids' menu available.
  • Joe Kool's – Poolside restaurant offering international cuisine. Serves lunch daily.
  • Champion Bar – Sports bar offering American cuisine. Serves lunch and dinner daily. Kids' menu available.
  • TAI Sushi Bar – Pool-view sushi bar offering Japanese cuisine. Serves lunch and dinner daily.
  • Ocean's Restaurant – Poolside restaurant. Open daily.
4.1

Very Good

5 - Excellent
245
4 - Good
268
3 - Okay
89
2 - Mediocre
33
1 - Poor
13
4.1
Cleanliness
4.2
Service and Staff
4.1
Amenities
3.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service

Loved the pool area. they should add microwave to the rooms

Stayed 9 nights in Nov 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good entertainment for travellers with kids. Nice location

Stayed 4 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They have very good activity for kids and the all staff are lovely Thank you very much for making our holiday the best

Stayed 10 nights in Oct 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second time at visiting the hotel. We booked a second time as my boys absolutely loved the facilities. The hotel has changed quite a bit from 2 years ago and was much much more child orientated. The hotel was full of younger children from toddlers to around 6 ish so my boys were amount the oldest 9 and 12 and didn’t use the children’s facilities this time because of the big age gaps. There are activities everywhere and a lot are free but the push/advertised Exciting activities are all charged for and are quite expensive. Things like pop corn for the cinema that was free is now charged for and there are things to buy everywhere which I didn’t like as children will be children and want want want and at a price 4 times more expensive than outside the hotel. Over all we love the hotel but found it a lot more expensive as a while tho time around. We recommend a ground floor pool facing room If your budget allows. It’s so much easier to just walk out and jump in the pool than going down 5 floors and walking a long way with little children. The staff were very friendly and this time there was a band playing some evenings with activities (again paid for) on the other nights.

Stayed 13 nights in Oct 2019

3/5

  • Liked: Cleanliness
  • Disliked: Staff & service

The pool area was nicer than I expected, although the pool water was cloudy and pool condition was poor. (Tiles and surfaces/edges - my nephew scraped his leg along the edge and resulted in quite a nasty cut). The kids really enjoyed the water slide. The gardens were amazingly beautiful. The breakfast was adequate. We really enjoyed the croissants and elephant pancakes. The coffee was terrible. It would have been nice to have more fresh fruit options, but the bread choices were good. The room wasn’t great. The beds were very hard, the lighting had one switch (which I had to climb over the bed to activate), the shower had mould in it. The room was never provided hair conditioner, and only certain things were replaced (not always enough towels and never the soap). The doorbell didn’t work, and housekeeping didn’t arrive some days until quite late (dinner time). The door didn’t self close (very difficult to close at all), and the key access was temperamental. The extra bed was placed in such a way as to render the balcony inaccessible. Very much enjoyed the beach and close proximity. The activities were expensive and not great. We hired bikes and went to bingo (50b to play bingo?). The movie didn’t start on time (20 minutes late) and the sound didn’t work properly. 30b for tiny bag of popcorn? Are you kidding?? The massage was ok, except the VERY LOUD (unscheduled) boxing lesson during the whole massage. Awful.

Stayed 5 nights in Oct 2019

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