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Reviews of Hyatt Place Pittsburgh-North Shore

3 out of 5
Hyatt Place Pittsburgh-North Shore
260 North Shore Drive, Pittsburgh, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 550 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jinny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good
Stayed 2 nights in Apr 2024
Response from Matt on 30 Apr,2024
Dear jinny,Thank you for commenting about your stay with us. We hope to see you again soon!

8/10 Good

Amy

Stayed 1 night in Apr 2024
Response from Matt on 30 Apr,2024
Dear Amy,Thank you for scoring your stay with us. We hope to see you again soon!

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well there was a few homeless people around but what can you expect considering who the president is. Thanks Brandon fjb
Stayed 2 nights in Apr 2024
Response from Matt on 27 Apr,2024
Dear charles,Thank you for commenting about your stay We like to keep this channel about the hotel and leave political views separate. We hope you can stay with us again!

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay at the Hyatt North Shore while in town for a Pirates game. The property is a block away from the stadium, felt very safe, had adequate parking, and the room was a great size.
Stayed 1 night in Apr 2024
Response from Matt on 26 Apr,2024
Dear Kari,Thank you for commenting about your stay with us. We hope to see you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to ballpark and riverwalk. Several dining options nearby.
Stayed 2 nights in Apr 2024
Response from Matt on 26 Apr,2024
Dear David,Thank you for commenting about your stay with us. We hope to see you again soon!

10/10 Excellent

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel close the Pirates baseball park. Many restaurants to choose from around.
Stayed 1 night in Feb 2024
Response from Matt on 24 Apr,2024
Dear Marco,Thank you for commenting about your stay with us. We hope to see you again soon!

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, my parents and I enjoyed the whole experience and all the extra amenities
Stayed 4 nights in Mar 2024
Response from Matt on 23 Apr,2024
Dear Angel,Thank you for commenting about your stay. We hope to see you again soon!

10/10 Excellent

Mary J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt on 23 Apr,2024
Dear Mary J,Thank you for scoring your stay with us. We hope to see you again soon!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is in need of upgrades overall- carpets, fixtures, furniture. The rooms were clean and the staff were kind and helpful.
Stayed 1 night in Apr 2024
Response from Matt on 18 Apr,2024
Dear Jennifer,Thank you for commenting about your stay. We will share your comments with the staff as well.

10/10 Excellent

Deolinda, newtown

Stayed 2 nights in Apr 2024
Response from Matt on 19 Apr,2024
Dear Deolinda,Thank you for scoring your stay with us. We hope to see you again soon!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly.
Stayed 2 nights in Apr 2024
Response from Matt on 18 Apr,2024
Dear Sean,Thank you for commenting about our staff. We will share your comments with the team as well.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean & spacious rooms. A lot of restaurants & bars within walking distance.
Stayed 1 night in Apr 2024
Response from Michael on 15 Apr,2024
Please allow me to personally thank you for being our guest as well as for taking the time to complete our Guest Comment Survey. We are extremely pleased that you found your stay to be “Excellent” and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is “Excellent”!Thank you again, we truly appreciate you!

10/10 Excellent

Yuen Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to where we need to go. The property is little outdated. The breakfast was ok. But $160 per night is very reasonable
Stayed 2 nights in Apr 2024
Response from Michael on 15 Apr,2024
Please allow me to personally thank you for being our guest as well as for taking the time to complete our Guest Comment Survey. We are extremely pleased that you found your stay to be “Excellent” and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is “Excellent”!Thank you again, we truly appreciate you!

6/10 Okay

Jamie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Close to lots of restaurants. Staff is friendly and helpful. Overall condition of the hotel is poor. Room smelled like a sock and had a gross looking stain on the couch. End table was really grimy looking. Everything else was fairly clean but i probably wouldn't stay here again.
Stayed 3 nights in Apr 2024
Response from Matt on 13 Apr,2024
Dear Jamie,Thank you for commenting about your stay. We are sorry to hear about your comments with the sock. We will share your comments with the staff as well.

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Pittsburgh. Right next door to the ball park, 5 minute walk to football stadium, and 30 minute walk to ppg arena. Lots of restaurants and pubs within walking distance. Very safe and friendly area to explore.
Stayed 3 nights in Apr 2024
Response from Matt on 13 Apr,2024
Dear Sidney,Thank you for commenting about your stay. We hope to see you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt on 13 Apr,2024
Dear Jeffrey,Thank you for scoring your stay with us. We hope to see you again!

10/10 Excellent

Ashleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a baseball game and it is in such close proximity to the stadium. Easy to get to. Staff was friendly and accomodating. Room was spacious and clean.
Stayed 1 night in Apr 2024
Response from Matt on 12 Apr,2024
Dear Ashleigh,Thank you for commenting about your stay with us. We are so happy you enjoyed your stay. We will share your comments with the staff as well.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a Pirates game.
Stayed 1 night in Apr 2024
Response from Matt on 10 Apr,2024
Dear Lori,Thank you for the kind comments about your stay. We hope to see you next Pirate game!

10/10 Excellent

Kiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful. Within walking distance of so many different restaurants, museums, and lots more. The breakfast was fantastic. The staff was friendly.
Stayed 2 nights in Apr 2024
Response from Matt on 10 Apr,2024
Dear Kiana,Thank you for the kind comments about the hotel. We hope to see you again!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The homeless trying to wash my windows.
Stayed 1 night in Apr 2024
Response from Matt on 9 Apr,2024
Dear Robert,Thank you for commenting about your stay. We will look into this to ensure all safety standards are kept.

2/10 Terrible

Karl

Stayed 1 night in Apr 2024
Response from Matt on 30 Apr,2024
Dear Karl,We are sorry to hear your stay was not as expected. We hope to do better in the future.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt on 9 Apr,2024
Dear Sheryl,Thank you for scoring your stay with us. We hope to see you again!

10/10 Excellent

Patty

Stayed 1 night in Apr 2024
Response from Matt on 23 Apr,2024
Dear Patty,Thank you for scoring your stay with us. We hope to see you again soon!

4/10 Poor

Camille

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
We were booked months in advanced but they were worried aboit having enough space for us. They put us in a handicapped accessible room which is fine. The blankets were dirty with stains i asked them to come make up the bed and they through a bag in the room with extra blankets. The fire alarm went off for a false fire for only the handicapped rooms. I asked how long it would take since it was 3 in the morning they said to just move rooms. My wife and our 4 kids moved rooms at 3am which made everyone sleep in. When i asked for a late check out because we were still exhausted they gave me an extra hour. Breakfast was decent though and the bar is not an acrual bar they can only make simple drinks. 2 cranberries and vodkas that were middle shelf vodka cost 36 dollars.
Stayed 3 nights in Mar 2024
Response from Matt on 5 Apr,2024
Dear Camille,Thank you for commenting about your stay. We will share your comments with the team as well.

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean Quiet and very convenient
Stayed 1 night in Mar 2024
Response from Matt on 2 Apr,2024
Dear Shayla,Thank you for commenting about your stay. We hope to see you again!

8/10 Good

Lisa

Stayed 1 night in Mar 2024
Response from Matt on 20 Apr,2024
Dear Lisa,Thank you for scoring your stay with us. We hope to see you again!

8/10 Good

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt on 5 Apr,2024
Dear Mayank,Thank you for scoring your stay with us. We hope to see you again!

8/10 Good

TAEHEE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Matt on 29 Mar,2024
Dear TAEHEE,Thank you for commenting about your stay. We hope to see you again!

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Matt on 2 Apr,2024
Dear Camille,Thank you for scoring your stay with us. We hope to see you again!

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was the weak coffee in the morning. All else, excellent.
Stayed 4 nights in Mar 2024
Response from Matt on 26 Mar,2024
Dear Elizabeth,Thank you for your comments about your stay. We will share your comment about the coffee with the team as well.

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal, very walkable to museums, casino, restaurants etc.
Stayed 4 nights in Mar 2024
Response from Matt on 26 Mar,2024
Dear Carol,Thank you for commenting about your stay. We hope to see you again!

10/10 Excellent

Lori

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt on 26 Mar,2024
Dear Lori,Thank you for scoring your stay with us. We hope to see you again!

10/10 Excellent

Maria, Annapolis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a good area for walking and eating!
Stayed 2 nights in Mar 2024
Response from Matt on 23 Mar,2024
Dear Maria,Thank you for commenting about your stay. We hope to see you again soon!

10/10 Excellent

Fabian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good size clean rooms with helpful staff
Stayed 2 nights in Mar 2024
Response from Matt on 22 Mar,2024
Dear Fabian,Thank you for your comments about your stay. We hope to see you again!

10/10 Excellent

doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay
Stayed 2 nights in Mar 2024
Response from Matt on 19 Mar,2024
Dear doug,Thank you for scoring your stay with us. We hope to see you again!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Hotel is in convenient area.
Stayed 3 nights in Mar 2024
Response from Matt on 19 Mar,2024
Dear William,Thank you for your comments about your stay. We hope to see you again!

10/10 Excellent

Zachary

Stayed 1 night in Mar 2024
Response from Matt on 9 Apr,2024
Dear Zachary,Thank you for scoring your stay with us. We hope to see you again!

4/10 Poor

Chloe

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Elevator broke. Had to walk up 6 flights of steps. Paid for parking. Had no where to park
Stayed 1 night in Mar 2024
Response from Matt on 19 Mar,2024
Dear Chloe,Thank you for commenting about your stay. We will share your comments with the team as well!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel
Stayed 2 nights in Mar 2024
Response from Matt on 19 Mar,2024
Dear Jessica,Thank you for scoring your stay with us. We will share your comments with the team as well.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt on 19 Mar,2024
Dear Rachel,Thank you for scoring your stay with us. We hope to see you in the future!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Roberto Clemente bridge, statue and to the PNC baseball park.
Stayed 1 night in Mar 2024
Response from Matt on 15 Mar,2024
Dear Francis,Thank you for commenting about your stay. We hope to see you again in the future!

10/10 Excellent

Stephen

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility and staff. Perfect location to great restaurants and attractions.
Stayed 1 night in Mar 2024
Response from Michael on 11 Mar,2024
Please allow me to personally thank you for being our guest as well as for taking the time to complete our Guest Comment Survey. We are extremely pleased that you found your stay to be “Excellent” and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is “Excellent”!Thank you again, we truly appreciate you!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on 11 Mar,2024
Please allow me to personally thank you for being our guest as well as for taking the time to complete our Guest Comment Survey. We are extremely pleased that you found your stay to be “Excellent” and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is “Excellent”!Thank you again, we truly appreciate you!

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that parking wasn’t included in the price of the stay.
Stayed 1 night in Mar 2024
Response from Matt on 8 Mar,2024
Dear Jeff,Thank you for your comments about your stay. I'm sorry you would prefer parking to be included but unfortunately, some guests fly and prefer rideshare transportation so we have to be fair to all. This is the reason for separate charges.

6/10 Okay

Nicholas

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Mar 2024
Response from Matt on 7 Mar,2024
Dear Nicholas,Thank you for commenting about your stay. We hope to see you again in the future!

10/10 Excellent

ERICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Matt on 5 Mar,2024
Dear ERICA,Thank you for commenting about your stay with us. We hope to see you again!

10/10 Excellent

Brianna

Stayed 1 night in Mar 2024
Response from Matt on 26 Mar,2024
Dear Brianna,Thank you for scoring your stay with us. We hope to see you again!

6/10 Okay

Karynn

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
They charge $22 to park there and the breakfast was terrible.
Stayed 1 night in Mar 2024
Response from Matt on 5 Mar,2024
Dear Karynn,Thank you for commenting about your stay. Yes, parking is 22 per night. We will share your comments with the team as well.

10/10 Excellent

Jay

Stayed 1 night in Mar 2024
Response from Matt on 26 Mar,2024
Dear Jay,Thank you for scoring your stay with us. We hope to see you again!

4/10 Poor

Dave

Business traveller, Travelled with partner
The property advertised a restaurant on site. They do not have one. They also advertise that they had a swimming pool. However, it was closed all week. But it had water in it.
Stayed 7 nights in Feb 2024
Response from Michael on 3 Mar,2024
Thank you for taking the time to provide us with the answers to our Satisfaction Survey. As the Operations Manager at the Hyatt Place Pittsburgh North Shore, I am working very hard to continually improve our property and to provide all of our guests with the products and services that deliver an “Excellent” experience. Your survey comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. Again, thank you for your response and please know that we value your business and we look forward to providing you with an “Excellent” stay the next time that you travels bring you to the Pittsburgh area.