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Reviews of Serenade Hotel

3 out of 5
Serenade Hotel
42 Hulse Street, Placencia Sidewalk, Placencia

Reviews

7.4

Good

Rating 10 - Excellent. 27 out of 88 reviews" "
Rating 8 - Good. 23 out of 88 reviews" "
Rating 6 - Okay. 21 out of 88 reviews" "
Rating 4 - Poor. 10 out of 88 reviews" "
Rating 2 - Terrible. 7 out of 88 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Wolfgang

.
Stayed 1 night in Feb 2024

4/10 Poor

Melanie

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management Team on 3 Apr,2024
Dear Melanie,Thank you for sharing your feedback with us on Expedia. We are truly sorry to hear that your stay did not meet your expectations. We are always looking for ways to enhance our guest experience and appreciate all feedback as it provides us with an opportunity to review our services.We value your input and would like to invite you to reach out to us directly with any specific aspects of your stay that you felt could be improved. This will assist us in our ongoing efforts to enhance our services and guest satisfaction.We hope to have the opportunity to welcome you back in the future, striving to provide you with the high-quality service we are known for. Please don’t hesitate to contact us directly with any further comments or suggestions.

10/10 Excellent

Kara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent one night, and it was a great stay! Lovely sightseeing when walking in the Placencia Sidewalk toward the sea! The staff from the office was friendly and gladly showed us where to find Captain Jaks to prepare for the next day’s adventure. I recommend booking the Serenade Hotel as it's affordable and has excellent security.
Stayed 1 night in Mar 2024
Response from Management Team on 3 Apr,2024
Dear Kara,We're thrilled to receive your fantastic review on Expedia! Thank you for choosing the Serenade Hotel for your stay in Placencia. It’s wonderful to hear that our location offered you a memorable sightseeing experience and that our staff made you feel welcome and assisted you in preparing for your adventures with Captain Jaks.We're delighted that you found our hotel to be both affordable and secure, and we appreciate your recommendation to future guests. Your satisfaction and comfort are our top priorities, and it’s heartening to know we’ve met your expectations.We look forward to welcoming you back for another great stay. If there’s anything more we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, my wife was extremely sick and they help me get a cab and call the local nurse for help.
Stayed 1 night in Mar 2024
Response from Management on 20 Mar,2024
Thank you for sharing your positive experience with our staff during a challenging time. We're deeply committed to the well-being of our guests, and it's heartwarming to hear how our team supported you. Your feedback is invaluable, and we look forward to welcoming you back under happier circumstances.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, friendly people, comfy beds, hot shower, cold fridge
Stayed 2 nights in Feb 2024
Response from Camella on 25 Feb,2024
Thank you Trevor for your awesome review! See you soon!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful and pleasant.
Stayed 1 night in Feb 2024
Response from Management on 19 Feb,2024
Dear Donald, we're glad our staff could assist you positively. It's our goal to make your experience pleasant. Thank you for your kind review.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Feb 2024
Response from Mike on 16 Feb,2024
Thank you for your review, Donald! We're thrilled you found our services comfortable. We look forward to serving you again in future!

8/10 Good

Heather

Stayed 1 night in Dec 2023
Response from Mike on 15 Feb,2024
Thank you for your rating! We're glad you had a positive experience. We always strive to do better. Please let us know how we can achieve a full 5-star experience.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
The people were wonderful. This is a less expensive room and a great value.
Stayed 2 nights in Dec 2023
Response from Mike on 15 Feb,2024
Dear Joseph, we're thrilled you found our service, cleanliness, and amenities to your liking. Thank you for recognizing our value. Your satisfaction is our top priority.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place managers, friendly!
Stayed 1 night in Dec 2023
Response from Mike on 15 Feb,2024
We're thrilled to hear our managers made such a positive impression! Thank you for your kind words. We hope to see you again soon!

10/10 Excellent

Emma

Stayed 1 night in Aug 2023
Response from Mike on 15 Feb,2024
Thank you for your positive feedback! We're delighted to hear that you're pleased with our services. Your support is greatly appreciated!

6/10 Okay

Jonah

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Mar 2023
Response from Mike on 15 Feb,2024
We're sorry to hear about your experience. Please get in touch with our customer service so we can make things right for you.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is at a nice location every was friendly nice place
Stayed 2 nights in Mar 2023
Response from Mike on 15 Feb,2024
Thank you for your positive remarks! We're delighted to know you enjoyed our location and found our team friendly. Your feedback is appreciated!

10/10 Excellent

Francis

Stayed 2 nights in Feb 2023
Response from Mike on 15 Feb,2024
Thank you, Francis! Your positive feedback means a lot. We're glad you had a great experience!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
It was in a great location and Richard was super helpful, even brought me a fridge.
Stayed 2 nights in Feb 2023
Response from Mike on 15 Feb,2024
Thanks for your review, Janet! We're thrilled to hear you appreciated the location and found Richard to be super helpful. We're here to serve!

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Very friendly and helpful. They made sure we had everything we needed. Absolutely wonderful.
Stayed 2 nights in Jan 2023
Response from Mike on 15 Feb,2024
Thank you, Alan, for your kind words. We're delighted that our staff made your experience wonderful! Your feedback is greatly appreciated.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2022
Response from Mike on 15 Feb,2024
Thank you for your feedback. We aim for total customer satisfaction and would appreciate any suggestions for improvements.

2/10 Terrible

Leroy

Stayed 3 nights in Mar 2022
Response from Mike on 15 Feb,2024
Hi Leroy, we're sorry to hear about your experience. Please reach out to our customer service team so we can help resolve any problems you've encountered.

10/10 Excellent

Roselyn

Stayed 1 night in Mar 2022
Response from Mike on 15 Feb,2024
Dear Roselyn, thank you for your positive feedback! We are thrilled to know you had a 5-star experience. We look forward to serving you again soon.

6/10 Okay

Shailine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not sure what happened
Seemed to be an issue with the reservation ss they were not expecting us. The hotel seemed to be closed for renovation but they accommodated us. We had reserved 2 nights but wanted to cancel secind nihht. After much delay they refunded the second night, thanks to Hotels.com. Location is good and service was good
Stayed 2 nights in Feb 2022
Response from Mike on 15 Feb,2024
We sincerely apologize for the reservation confusion and renovation inconvenience. We're glad that your second night was refunded efficiently. Your feedback is instrumental for our improvement. We look forward to another chance to host you better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location location location I've stayed here before nuff said
Stayed 4 nights in Feb 2020
Response from Mike on 15 Feb,2024
We're delighted you enjoyed your stay and our location. We appreciate your return visit and look forward to welcoming you back soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The proximity of the Serenade Hotel to the Hokey Pokey dock was good. The manager was friendly and helpful. The room was perfectly adequate and the air conditioner was great. I didn't like the foot traffic going past our door as a short cut to the nearby bar, which was noisy. My wet suit booties were stolen from right outside our door where they were drying. The walkway should be closed off to the through traffic and a secure place to dry clothes would be an improvement.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I know this property as I live in Belize so no surprises. It was better than alot of places for the same price. Then again if it was not for it being a Festival week end
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Amenities
They had a tv that did not work they need to renovate the bathroom. Don't think i would stay there again...
Stayed 5 nights in Jan 2019

6/10 Okay

Jewell, DC, USA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This was a great location and the staff were accommodating. However after a long day of travel and exploring, it was close to 1am when we realized that the hot water did not work in our room. After cold showers and finally ready for bed, we were kept awake by the excessive foot traffic. Promptly at 8am I was upstairs requesting a room change. Our room remained on the 1st floor but there was hot water and a tv. So we made it through the week without any other issues that were worth complaining about. This was a last minute trip and I read the posted reviews , which are 100% accurate. Your experience will be based on your comfort level, we were up and out every morning and only returned to the room for brief periods of time or to sleep for the night. This is a safe and friendly place that is up front about their accommodations. So if you are looking for a place to drop your stuff and go take advantage of the cheap price and great location. Do not expect to have WiFi if this is a working vacation.
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location in the village. Easy walk to everything. Staff was very friendly and helpful. She helped make travel arrangements for us. Bed was not very comfortable. After a few nights, we were very sore. The kitchen was not open at night when we wanted to save some leftover dinner. It was also closed in the early morning when we wanted some food before an excursion. We just didn't realize the hours for that.
Stayed 8 nights in Jan 2019
Response from Anna Muslar on 15 Jan,2019
Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice clean and room. It was nice to come back and see clean bed cove every day and a different colour. Close to beach and next to the sidewalk.
Stayed 8 nights in Dec 2018
Response from Anna Muslar on 18 Dec,2018
Thank you for taking your time to give us a review. We really appreciate it. Anna Muslar Serenade Hotel Manager

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2018

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best little stay in Placencia
Serenade was a GREAT location If you really want to get a feel for Placencia. Staying walking distance from everything made for an amazing experience. This was a lower end hotel price wise, but the owners were so accommodating and helpful! They even did laundry service for us for a small amount is USD. I would highly reccomemd the Serenade! This is not a high end resort, so just be aware. There is AC, a tv, and a working shower..what else would you need!!!? We wanted to save money on a room to have more money to explore and experience Placencia.
Stayed 4 nights in May 2018
Response from Anna Muslar on 11 Jun,2018
thank you for taking the time to give us a review. We enjoyed having you stay with us at Serenade Hotel. Anna Muslar

4/10 Poor

William

Disliked: Property conditions & facilities, room comfort
You have better options in Placencia
Run down, dated , small, loud, poor shower, TV subscription service only. Late at night some strange guy banged on my door and tried to open it. Couldn't wait to check out.

8/10 Good

elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The place is older. Not a lot of amenities. My biggest negative was having a tiny mirror in bathroom. Hard to do hair or makeup. Space for bigger mirror.

6/10 Okay

Jim, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I was a single traveler and not wanting to spend too much. The bed was comfortable and the cleaning people will clean any day you ask. They are very nice. They always but on fresh sheets and a fresh quilt. I got their cheapest room and My room was small but big enough. I only used the kitchen for coffee but it seemed to have everything you could want. Good location but still quiet at night. I wasn’t expecting luxury so I was happy with it
Stayed 8 nights in Jan 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very friendly staff
Staff was very friendly and actually allowed us to check in early since our room was ready and we needed a place to leave our bags. The only gripe I have is that they used a lot of Pine Sol to clean the room, and we needed to air the room out for several hours before things returned to a normal level. I can't really fault them for that since we checked in so early, so I marked one off on comfort but would still give them a 5-star rating for customer service. :)
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet spot in the middle of the town.
Very clean. Small room with all amenities. No view from our room, but right on the famed side walk, in the middle of the town, close to everything. But still very quiet and safe.
Stayed 4 nights in Dec 2017

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Helpful and comfortable.
Stayed 3 nights in Oct 2017
Thank you Tom! Glad you enjoyed your stay, hope to see you again sometime soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to Placencia
Hotel is family run and located in a prime location, steps away from the beach, close to all the restaurants and bars, but also in a quiet area. A/C worked great, which was key!

10/10 Excellent

Jacque T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in town
Great place to stay. Can't beat the central location and beach view. Great friendly and helpful staff. Beds were not the most comfortable but it is a budget friendly price.

2/10 Terrible

Anonymous, World Traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY IN BELIZE
Driving up to this place was the beginning of our nightmare but we maintained an open mind as we parked in the hotel's parking lot which also doubled as the CEMETERY parking and sketchy FLEE MARKET. The front of the hotel looks like its on the beach. That's not exactly true. In fact the only view that all basic rooms (except the 2 that are on the top level) get, is a either the laundry room, or what appears to be a utility room (that's the one we got). The Expedia pics make it look like you'll be relaxing on a Hammock while watching the sun go down over the beach..Well.. If you get the upgrade, you might get a shared hammock but you'll be overlooking a graffiti'd sign and a few trees. Inside of the room, we had to kill our pet cockroach but what finally did it for us was the fact that not only was the shower floor slimy, as well as the water faucets themselves, but the water pressure was the lowest we had ever seen. To put things into perspective, we had travelled all over Belize, from San Pedro, to San Ignacio, to Corozal and more. We had stayed in 4 different hotels and a hut in the Cayo forest. We were not expecting a palace but for double the price of other rooms nearby, this was completely horrible. Their are many nice places in Placencia and they were all cheaper. We know this because we tried to rent them but at the time, it was Saint Patty's day and everything was booked.

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, room comfort
Fun and convenient
Like staying with friends, entertaining, relaxing. Easy access to beach, restaurants, pubs, grocery stores. Older building but very clean and comfortable. Owners/ staff were helpful and fun. Would stay again.

4/10 Poor

Lisa, Nebraska

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing hotel
We recently stayed at Serenade for a week. It is in a good location however, I would never stay here again. The beds were extremely uncomfortable and very old. We stayed in the 2 bed, family room. The first night we slept in the double bed and kept rolling to the center so the next night I slept in the twin bed. I expected them to clean the room and make the beds and they NEVER did. Our room floor was full of sand and the sheets on the twin bed came off every night so I was laying on the mattress. They never brought us any new towels, only 2 clean wash clothes and we had to buy some more soap at the store.

10/10 Excellent

Hopper, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intimate and Friendly Local Owners
Had a great time getting to know Lance and Veronique. Great hospitality. Super central to Placencia.

10/10 Excellent

Tammy, Topeka, KS

Liked: Cleanliness, staff & service, property conditions & facilities
Great little place!
Only complaint was the bed not very comfortable. Local place, onsite manager very helpful. Don't need to pack a lot of clothes so the shortage of dresser space isn't so bad. Not an all-inclusive resort, but way better. We enjoyed the staff and being close to the beach. Close to restaurants local grocery stores which made it very convenient. Would definitely go back!
Front of Hotel
Beach just down the boardwalk
Street to store, locals very friendly and genuine
Response from Lance McKenzie on 6 Jan,2017
Hi Tammy, Dear Guest, Thank you for taking the time to write your review of our property Serenade, your comments are very much valued. We really appreciate your comments regarding our beds. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Best Regards, Lance McKenzie

6/10 Okay

diver4life, Arizona

Liked: Cleanliness, staff & service, room comfort
Central location
Nice and clean room in the center of the village. The staff were friendly and helpful. Comfortable bed and good AC.
Response from Lance McKenzie on 6 Jan,2017
Hi, Thank you for your review. We are very happy to know that we were able to provide a nice customer service. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Best Regards,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quaint hotel.
This was a very nice clean/quaint hotel.I felt as if i was staying at grandma's house back home. It was exactly what i needed for a relaxing evening. I highly recommend. you are right down the road from a lot of bars, restaurants, and markets. Free parking in front.
Response from General Manager on 6 Jan,2017
Dear guest, Thank you very much for your review. We are looking forward to welcoming you soon again to our Serenade Hotel in Placencia, Belize Serenade team. LAnce McKenzie

8/10 Good

Dawne, N. Ca

Liked: Staff & service, room comfort
centrally located and friendly
The Staff anticipated my arrival and greeted me by name. They are very friendly and accessible at all times. My requests for clean towels or any necessity were acted upon immediately. We stayed in an upstairs room and a quite comfortable hammock was on our shared lanai.
Response from Lance McKenzie on 6 Jan,2017
Dear Dawne, Thank you for your feedback. See you again in our Hotel Serenade. I share your comments with our team.

6/10 Okay

Angela, Virginia

Liked: Staff & service
Good location
We enjoyed our stay overall. The location was good and we were able to use the beach near by. The town its self was quiet but had potential. The hotel offers a room and coffee little else, but it was clean. Pillows could definitely be better.It was easy to get around from this central location. Don't expect a 5 star place and you will be happy.

8/10 Good

dan, las vegas nv

Liked: Cleanliness, staff & service
The hotel was not as nice as it looked on the Internet but for the price and services the only complaint I have is no refrigerator. I was on the 1st floor which was a little worn but comfortable. Ac worked fine ,clean towels and bedding. It was very quiet at nite and staff were very helpful. I would stay there again .

8/10 Good

Kris, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Placencia June 2015
like the set of the movie 'Popeye'! friendly people who all seem to be genuinely happy great restaurants & bars lots of fun!

6/10 Okay

Verified traveller

Liked: Room comfort
a beautiful place a adequate offering
The staff were friendly and kind. Facility was adequate reasonably clean and very well situated within the village.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Juan the responsible was a friendly and helpful host.All his family was!Actually there was major renovation when I was there.The rooms will be a step better for sure with all the changes.The place is very central so easy access to everything.(food-tours-bar) The only thing that could be not appropriate for everyone is the proximity of Tipsy Tuna where music is loud late in the evening 6 days a week but for me it was ok and amusing.Music live was impressive! Thank's to you and your family Juan. I loved Belize!