8/10 Good
MARIA
Travelled with family and small children
14 Jun,2024
Liked: Cleanliness, staff & service
We loved the multiple dinner options at the a la carte restaurants, the hotel grounds, and most of all the service provided by the staff which was the best we have ever experienced. The app to make dinner reservations was user friendly and there was hardly any waits for the buffett or the bars. Margarita and Mateo were the best at the Family Club pool bar, Rodrigo who we never met but constantly called to know how our stay was going and if there was anything we needed, Fausto at the Riviera buffet, Fernando at Las Olas, and David at La Fondue. Our only concern or reason for not giving the hotel 5 stars is due to the low setting of the AC at all restaurants, it is centrally controlled and it is hot which makes it uncomfortable enough to enjoy a meal. The food is average, but it is a buffet so it was expected. Also, we had to call to have a few things fixed in the room but they fixed things right away which is a big plus. The beds were not as comfortable, but after a long day in the sun it didn't keep us from a good night. Overall, we would return and do so because of the service; however the premises are more of a 4 star.
MARIA
Stayed 5 nights in Jun 2024