Does Hyatt Centric Playa del Carmen Beach House have a pool?

Yes, this property has an outdoor pool.

Is Hyatt Centric Playa del Carmen Beach House pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 40 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hyatt Centric Playa del Carmen Beach House?

Self-parking is available for USD 15 per night. Valet parking is available for USD 15 per night.

What time is check-in at Hyatt Centric Playa del Carmen Beach House?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hyatt Centric Playa del Carmen Beach House?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Hyatt Centric Playa del Carmen Beach House provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 110 per vehicle applies.

Are there all-inclusive benefits at Hyatt Centric Playa del Carmen Beach House?

Some rate plans available at this hotel are all-inclusive.

Where is Hyatt Centric Playa del Carmen Beach House located?

Nestled on the beach, this Downtown Playa del Carmen hotel is just steps away from Frida Kahlo Museum and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

Hyatt Centric Playa del Carmen Beach House Reviews, Deals & Photos 2025

10/10 Excellent

Francisco E

9 Aug, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Opción de Playa

Excelente ubicación y muy buena comida. Los cuartos, hermososo

Stayed 1 night in Aug 2024

10/10 Excellent

Ivonne

20 Nov, 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

Perfect location, awesome food, great staff

Stayed 5 nights in Nov 2022

10/10 Excellent

Avia

27 Jan, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!

Stayed 2 nights in Jan 2024

2/10 Terrible

Carl

19 Dec, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel next door has a roof top night club. The music was loud and was very disturbing at night. I ended up staying only 1 night.

Stayed 2 nights in Dec 2024

10/10 Excellent

stephanie

21 Sept, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

I loved everything about this hotel. Centrally located, spacious and clean rooms, and great staff. I will definitely be returning.

Stayed 4 nights in Aug 2023

8/10 Good

Christopher

27 Oct, 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

very nice

Stayed 1 night in Oct 2022

10/10 Excellent

Katie

25 Apr, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Wonderful property. Service was top-notch.

Stayed 4 nights in Apr 2023

10/10 Excellent

Idania

20 Feb, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent !!

Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

11 Feb, 2023

Liked: Cleanliness, room comfort, communication

Playa del Carmen on the beach.

Loved staying in downtown Playa del Carmen on the beach. Close to everything. the place is amazing and the location couldn.t be better. Would defiantly book here again and recommend to all my friends.

Stayed 5 nights in Feb 2023

10/10 Excellent

Kara

1 Jun, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Nice small hotel on the water. Rooms are large, modern, and comfortable. The staff was super friendly and helpful, and the location is convenient. Pool area is very small and there is no beach to speak of, but you can use the other Thompson Hotel's pool which is larger a lot nicer.

Stayed 2 nights in May 2023

10/10 Excellent

Neil

22 Sept, 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

Loved everything about it. Amazing room with a gorgeous view. Top quality linens and super spacious room. Travelled as a family and the property is great for both couples & families. I’ll be back!

Stayed 2 nights in Sep 2022

10/10 Excellent

elizabeth

20 Dec, 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

we like that we are beachfront and a block away is the main street for restos and shopping and even a Catholic church. The noise does not reach our room if the balcony door is closed. We like the area very much.

4/10 Poor

Brandon

3 Jan, 2024

Liked: Cleanliness

Disliked: Staff & service

Hyatt channeling Motel 6.

This hotel is in a great location. We have stayed here multiple times. We got a large suite for the new year and were treated like juveniles. I get that people abuse rooms but as repeat guests and loyalty rewards members you'd have thought Hyatt would have done some homework as to who was staying there.

Stayed 5 nights in Dec 2023

8/10 Good

Douglas

16 Feb, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

We have stayed here before and love the hotel, staff, location and view but since the last time here there seems to be a competition to see who can be louder with the DJ music. We stay here to listen to the waves not the loud music.

Stayed 7 nights in Feb 2023

10/10 Excellent

Adolfo

11 Apr, 2023

Liked: Cleanliness

The service was excellent, very friendly, professional. The hotel was always spotless. The only complaint:the music from the 2 places on the corner of 5 Ave. wayyyyyy too loud

Stayed 5 nights in Apr 2023

10/10 Excellent

Angela

16 Feb, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful hotel, very clean and fresh. Though, checking in is very slow and chaotic. Nobody seems to know what they are doing. But enjoyable stay apart from the check in process

Stayed 3 nights in Feb 2024

2/10 Terrible

Jorge

8 Aug, 2022

Liked: Cleanliness

Disliked: Communication

Awful service from front desk person, we just stayed one night and cancelled the rest. Hotel is in front of a restaurant that is very loud during the night. Not a good hotel to bring families.

Stayed 4 nights in Jul 2022

8/10 Good

Viktoriya

27 Jul, 2023

Liked: Cleanliness, property conditions & facilities, communication

Nothing special just another corporate hotel in term of layout, decor. Cons: Bathroom shower overflowed making tile slippery and unsafe. Beach is very undesirable. Pros: Staff were all very courteous, polite, extremely accommodating. Drinks at the bar were great. Food we ordered was very good. Tequila tasting was fun. Location of the hotel is convenient to all your needs: restaurants, bar, entertainment, coffe shops, or shopping....

Stayed 2 nights in Jul 2023

2/10 Terrible

Gabriela

4 Sept, 2022

Disliked: Communication

No hot water in the property and nobody advised us in the check in. I was traveling with my 3 kids. No solution from the part of the hotel

Stayed 3 nights in Aug 2022

6/10 Okay

Stephany

25 Aug, 2023

Liked: Cleanliness, room comfort, communication

No es lo antes solía ser.

Es mis 4 ocasión hospedandome en este hotel, le tengo cariño por motivos personales y cada vez que visito Playa del Carmen me hospedo en este, así ha sido en los últimos 2 años y medio, pero la caída en su calidad ha sido más que notable. El mantenimiento al hotel está dejando mucho que desear, la comida y el club de playa aparte no ser lo que era antes ahora es realmente malo. Agregando que su sección de playa siempre está sucia de sargazo lo cual es una lástima.

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

4 Jan, 2023

Disliked: Room comfort, communication

New Years experience

Poor service and basic.

Stayed 4 nights in Dec 2022

6/10 Okay

Carmen

3 Apr, 2024

Liked: Amenities

Me cobraron de mas y no me han echo mi reembolso

Stayed 2 nights in Mar 2024

4/10 Poor

Lara

24 Feb, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Bar/Restraunt shut down! No food/drinks available

Let me first start by saying that this hotel is gorgeous and in a perfect location. However when we arrived they let us know that their restaurant and bar were shut down by the city and they lost their license so we didn't have access to any food room service or bar service while on property. This was a huge disappointment because one of the reasons why I booked this place was so that we could have poolside bar service. If the hotel had been honest about the condition and let us know before we came that they did not have food available we would have canceled the reservation and book somewhere else but I feel like they deceived us. They were also doing very noisy construction on the restaurant and bar during the day when we were laying around the pool. They also charged us a $300 deposit which seemed unnecessary because there was nowhere to spend the money. All in all it was a huge disappointment to stay at this place and I don't like being deceived.

Stayed 5 nights in Feb 2024

8/10 Good

Gabriel

6 Apr, 2023

Liked: Amenities, property conditions & facilities, communication

We stayed at the wonderful main house the last time we were in Playa and decided to stay at the Beach House this time. Upon check-in, we were given a room that was disappointing, so we asked for options. We were offered the panorama view room, which was FANTASTIC. It had a huge terrace overlooking the beach/ocean. The room itself was very large, well appointed, and we felt spoiled to be there. The terrace also had a plunge pool. Unfortunately, the water had not been changed and was green. (distasteful, but we did have the hotel pools) We mentioned this to the front desk and after some awkward excuses, they said they would have someone come and change it. Well, they did, but they left the taps running and when we came home after an evening out, the water was overflowing. This, and the fact that housekeeping neglected to replace our coffee pods and cups for a few mornings were the only issues. Generally, the hotel is lovely, our terrace and view couldn't have been better, and the staff were overall very lovely. We honestly wouldn't hesitate to stay at the Thompson (both) again.

Stayed 4 nights in Mar 2023

8/10 Good

Stephan Paul

17 Nov, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

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