All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Pamela,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
I like the Spanish sitting of this hotel looks updated and really clean aside if you see little bugs if you leave anything with food on the table but not so horrible the mini fridge was leaking for one night but put a towel on the bottom no problem the 1st night the door didn’t look but lobby receptionist was helpful to get another room so I really think it’s a nice place to stay there’s shopping centers near by walking distance so that’s great the shower was also really nice I would definitely stay here again
Kevin
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 1 May,2024
Hi Kevin,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.
Dear Guest,I am delighted to hear that you loved your stay with us! Providing a quiet and comfortable environment is our goal. Thank you for your kind words, and we look forward to welcoming you back soon!
10/10 Excellent
alleyne
28 Apr,2024
Liked: Cleanliness
alleyne
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May,2024
Hi Alleyne Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.
6/10 Okay
Brandi
Travelled with partner
28 Apr,2024
Liked: Cleanliness
Disliked: Amenities
Property is being remodeled. It was quiet at night. Staff didn’t interact much. Room was updated. Location is central of town. It was an ok area across from the base. Quiet.
Brandi
Stayed 1 night in Apr 2024
Response from Sophia CSR on 29 Apr,2024
Hi Brandi,Thank you for sharing your experience with us. We're glad to hear that you found the property quiet at night and that the room was updated. Your feedback about the limited interaction with staff is noted, and we'll strive to improve in this area to ensure a more engaging guest experience.
All good, except for the temporary office being in one of the rooms due to remodeling. Didn’t care for being told to wait outside for 10 minutes while staff talked at length with other guests. Not good for my back pain. At least put out some chairs!
David
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 29 Apr,2024
Hi David,Thank you for sharing your experience with us. We are glad to hear that overall, your stay was satisfactory. However, we apologize for any inconvenience caused by the temporary office setup during our remodeling process. Your feedback regarding the lack of seating and the wait time outside is appreciated, and we'll use it to improve our guest experience during renovations.
Hi Nicholas,Providing a peaceful environment for our guests is important to us, and we're glad we could meet your expectations in this regard. Thank you for choosing us, and we look forward to welcoming you back again soon!
When checking in the person who assisted me was not particularly welcoming. Did not let me know where the pool and fitness room were located. Did not apologize for the office being in a guest room while the lobby and office area were being remodeled. On the other hand the housekeeping staff were very polite and efficient. Would not have booked here if id known there was a Marijuana dispensary next door with people lining up at 8am to get in. I like this company but won't stay at this location again. Nor will I recommend it to anyone .
Ruth
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 24 Apr,2024
Hi Ruth,We are truly sorry to hear about your disappointing experience during your stay. This is certainly not the standard we aim to uphold. Your feedback is taken very seriously, and we'll be sure to investigate and address the issues promptly. Please accept our sincere apologies for the discomfort you faced. We value your patronage and hope to have the chance to regain your trust on a future visit.
Hi Sean,We're deeply concerned to hear about your perception of safety during your stay. Ensuring the safety and security of our guests is paramount to us. Please provide us with more details about your experience so we can address any issues immediately. Your feedback is invaluable, and we want to ensure that every guest feels safe and comfortable during their time with us.
I liked that the room was spacious. I didn’t like that the receptionist seemed to have created a separate profile, rather than verifying the Expedia reservation. Also, tennis courts were locked and in shambles. The person whose room was upstairs kept making noise - I’d like a refund.
Jair
Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 Apr,2024
Hi Jair,It is saddening for us to read about your recent experience with us. This is not typical of our guests' experiences at our property. However, we will be reviewing these comments with our team to research the matter further. If you have any queries, please call up the property for further assistance.
2/10 Terrible
Hannah
4 Apr,2024
Hannah
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 24 Apr,2024
Hi Hannah,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.
Hi Ever,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.
Hi Sandra,Thank you for your perfect rating and positive feedback. We're thrilled that you enjoyed your stay and appreciate your encouragement as we continue our renovations. Your satisfaction is our priority, and we look forward to providing you with an even better experience in the future.
Hi Tony,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
Hi Marcos,It's wonderful to know that you had a great experience and enjoyed your stay. Thank you for your kind words, and we look forward to welcoming you back again soon for another enjoyable visit!
Very quiet and relaxing. The room is enormous. The wifi excellent. The decorations are super sophisticated, gorgeous really: the mirror with back lighting behind it, the circular storarge rack on the bathroom wall, the frame photo of the beach on the wall.
Clifford
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb,2024
Dear Guest,Delighted to receive your gracious feedback! Your kind words fill us with immense joy and appreciation. We strive tirelessly to ensure that our services cater to your utmost satisfaction, and it brings us great pleasure to learn that you love the experience. Your encouraging endorsement is a testament to our dedicated efforts toward excellence. We eagerly await the privilege of serving you again soon!
I liked the size of the colorful room had plenty of lighting around it too, the only problem we had was making our 2nd cup of coffee on the coffeemaker.
Maria
Stayed 1 night in Jan 2024
Response from Sophia CSR on 26 Jan,2024
Hi Maria,I'm pleased to hear that you enjoyed our colorful and well-lit room. We regret any inconvenience with the coffee maker and appreciate your feedback. Our team will address the issue promptly. If you plan to visit again, please let us know, and we'll ensure your next stay is even more enjoyable.
10/10 Excellent
Maria
22 Jan,2024
Maria
Stayed 1 night in Jan 2024
Response from Sophia CSR on 24 Jan,2024
Hi Maria,We are delighted to receive your amazing 10-star rating. Your effort in providing a rating for your experience is highly appreciated. We look forward to serving you again on your next visit to the vicinity.
Hi Julie,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Nicely renovated older property. Very cute and convenient for my needs. The staff was great. The only downside was no restaurant/bar, but there were a few options nearby.
We were on the first floor and it was a bit noisy when people checked in above us.
Britta
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 15 Jan,2024
Hi Britta,We're delighted you enjoyed your stay! Thank you for appreciating our renovated rooms and great staff. We're continuously working to improve our facilities. We can't wait to welcome you back on your next visit!
Hi Reyes,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Hi Anthony,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
6/10 Okay
Odon
15 Dec,2023
Odon
Stayed 4 nights in Dec 2023
Response from Sophia CSR on 18 Dec,2023
Hi Odon,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guests' ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.
Hi Liann,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
10/10 Excellent
María Guadalupe
Travelled with family and small children
26 Nov,2023
Very clean and the service excellent
María Guadalupe
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 30 Nov,2023
Dear Guest,We greatly appreciate your kind words! Providing excellent customer service and maintaining clean rooms are top priorities for us. Thank you for acknowledging our efforts. We look forward to your next visit.
8/10 Good
Hillary
Travelled with family
17 Nov,2023
Quaint little place
Hillary
Stayed 1 night in Nov 2023
Response from Sophia CSR on 17 Nov,2023
Hi Hillary,Thank you for your kind words! We're delighted you found our place quaint. Looking forward to welcoming you back soon!
Location easy to find, good size room, clean room.
Towels need to be replaced, and would like to have a couple water bottles included.
Oscar
Stayed 1 night in Nov 2023
Response from Sophia CSR on 13 Nov,2023
Hi Oscar,Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. I am particularly pleased that you found it. I will share your comments with our team, who I am certain will be encouraged by your remarks. We continuously strive to exceed your expectations.
Hi Monee,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
Hi Lilia,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
10/10 Excellent
Henri
5 Nov,2023
Henri
Stayed 1 night in Nov 2023
Response from Sophia CSR on 27 Nov,2023
Hi Henri,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
Hi Teresa,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.
We were pleased with the level of renovations/improvements! We thought the hotel did an excellent job of making the hotel look current!
Karen
Stayed 1 night in Oct 2023
Response from Sophia CSR on 25 Oct,2023
Hi Karen,Your kind words mean a lot to us, and we truly appreciate your positive feedback. It was a pleasure having you as our guest. Thank you for your fantastic review and we hope to welcome you back for another awesome stay in the future!
10/10 Excellent
Cesar
22 Oct,2023
Cesar
Stayed 1 night in Oct 2023
Response from Sophia CSR on 13 Nov,2023
Hi Cesar,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.
We are recommending this inn to our friends and re
Verified traveller
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 23 Oct,2023
Dear Guest,Thank you for your glowing review and the perfect rating! We're thrilled to hear that you had a fantastic stay. We hope to welcome you back soon for another wonderful experience.
Hi Monica,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.
Hi Laura,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.
Clean, staff is friendly, everything is new and remodeled.
seslye
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct,2023
Hi Seslye,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.
10/10 Excellent
Alma
2 Oct,2023
Alma
Stayed 1 night in Sep 2023
Response from Sophia CSR on 23 Oct,2023
Hi Alma,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.
6/10 Okay
Viridiana
24 Sept,2023
Viridiana
Stayed 1 night in Sep 2023
Response from Sophia CSR on 26 Sept,2023
Dear Guest,Appreciate you for choosing us for your recent stay. We apologize if there were aspects of your stay that did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your specific concerns in order to address them appropriately.
Staff at check-in was very nice and helpful. Room backs to busy roads so noisy. Best to get interior room.
Harold
Stayed 1 night in Sep 2023
Response from Sophia CSR on 24 Sept,2023
Hi Harold,Thank you for your kind words about our check-in staff. We apologize for the noise from the busy roads. We'll take your suggestion into consideration for future stays. We appreciate your feedback and look forward to welcoming you back for a more peaceful experience.
Nice little hole in the wall... clean, centrally located, easy to get to.
Teresa
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 19 Sept,2023
Dear Guest,It's great to hear that you enjoyed your stay with us. Our priority is to ensure that our guests have a pleasant experience, and we're delighted to have met that objective.
Hi Phil,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.
Dear Guest,We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.
Hi Sheila,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
8/10 Good
Karen
Travelled with partner
3 Sept,2023
Liked: Cleanliness, staff & service
It was comfortable and for a good price! The rooms were nicely decorated but there were some areas where I think they had construction.
Karen
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 4 Sept,2023
Hi Karen,Thank you for your positive feedback! We're glad you found our rooms comfortable and well-decorated. However, we apologize for any inconvenience caused. We appreciate your understanding and hope to welcome you back soon.
Walked in to my room and saw cockroaches crawling up the walls as soon as the lights went on. Wont be coming back.
Diego
Stayed 1 night in Aug 2023
Response from Sophia CSR on 18 Aug,2023
Dear Guest,Your feedback is concerning, and we take this matter seriously. We're addressing the issue immediately to ensure a more pleasant environment for all guests. Please accept our sincere apologies, and we hope you'll consider giving us another chance in the future.
Hi Alice,We are happy to know that you had such a fantastic experience with us. Your satisfaction and enjoyment are our top priorities, and we're delighted that we were able to meet and exceed your expectations. Thank you so much for your incredible rating and we look forward to welcoming you back and providing you with another outstanding experience.
Grew up in area loved the location and near everything
Rosheda
Stayed 2 nights in Jul 2023
Response from Sophia CSR on 2 Aug,2023
Dear Guest,Thank you for your kind feedback and for choosing to stay at our hotel. We are delighted to hear that you enjoyed our location, which is conveniently located near everything you needed. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon for another enjoyable stay.