Lobby

Reviews of Embassy Suites by Hilton Portland Airport

3.5 out of 5
Embassy Suites by Hilton Portland Airport
7900 Ne 82nd Ave, Portland, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 1198 out of 1859 reviews" "
Rating 8 - Good. 389 out of 1859 reviews" "
Rating 6 - Okay. 129 out of 1859 reviews" "
Rating 4 - Poor. 68 out of 1859 reviews" "
Rating 2 - Terrible. 75 out of 1859 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoyed the hotel. The kids said the pool was a bit chilly but still fun. The only complaint we had was that the food we got delivered from room service was not that good. We order fries and garlic bread. They both came lukewarm at best and a bit soggy like they had been sitting for a while. The staff was amazing and the room was nice as well.
Stayed 1 night in Apr 2024
Response from GM on 1 May,2024
Dear Tara, Your feedback is welcomed and appreciated. Reflections like yours, highlighting strengths and opportunities, allow us to monitor and improve our guest experience. I'm glad to hear you enjoyed our friendly service and nice accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Evan Littlefield, GM

10/10 Excellent

Michelle

The stay was great.
Stayed 2 nights in Apr 2024
Response from GM on 1 May,2024
Dear Michelle, We are thrilled you had a great stay! Thank you for the review, and please visit us again. Best, Evan Littlefield, GM

10/10 Excellent

Courtney, Anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katie Front Office Supervisor on 23 Apr,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to hosting you again. Safe travels.

10/10 Excellent

Tammie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean
Stayed 1 night in Apr 2024
Response from GM on 16 Apr,2024
Dear Tammie, It is wonderful that our great location was enjoyed and we appreciate you noting our overall cleanliness standards. Thank you for staying with us and it would be our pleasure to host you once again. Best, Evan Littlefield, GM

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room size, comfortable beds!!
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr,2024
Dear Amber, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our spacious rooms and comfortable beds were the highlights of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Evan Littlefield, GM

8/10 Good

stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, beautiful common spaces, fantastic breakfast options. Only wish they had a hot tub, pool was great.
Stayed 1 night in Apr 2024
Response from GM on 16 Apr,2024
Dear stephanie, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Evan Littlefield, GM

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free drinks
Stayed 1 night in Mar 2024
Response from GM on 12 Apr,2024
Dear Lynda, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Evan Littlefield, GM

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
By the airport.
Stayed 2 nights in Apr 2024
Response from Katie Front Office Supervisor on 11 Apr,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to hosting you again. Safe travels.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katie Front Office Supervisor on 11 Apr,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to hosting you again. Safe travels.

10/10 Excellent

Kelsee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr,2024
Dear Kelsee, Thank you for informing us that you had a great experience during your visit. We value your business and appreciate your patronage. Best, Evan Littlefield, GM

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the open space. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr,2024
Dear Maria, All compliments are welcome, but it is gratifying to hear you recognize our staff. They truly breathe warm hospitality into every aspect of our hotel and make it a great place to stay. Your kind review is appreciated and will be shared with the team. Please visit again soon! Best, Evan Littlefield, GM

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to airport, hotel restaurant was great, good food, staff was excellent. Drinks were really good too, my Old Fashion was excellent. Will stay here from now on.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr,2024
Dear Richard, We are always delighted to hear that our guests plan to return to our hotel, as it is the best compliment we can receive. Thank you for taking the time to share your wonderful review with us. On behalf of our entire staff, I would like to express our gratitude for your business and we look forward to welcoming you back soon. Best, Evan Littlefield, GM

10/10 Excellent

•Dxisy•

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.
Stayed 1 night in Apr 2024
Response from GM on 7 Apr,2024
Dear •Dxisy•, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Evan Littlefield, GM

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, rooms, and food.
Stayed 2 nights in Apr 2024
Response from GM on 7 Apr,2024
Dear William, Thank you for taking the time to share your feedback. We greatly appreciate your kind comments about our amazing staff, rooms, and food. We look forward to welcoming you back soon. Best, Evan Littlefield, GM

6/10 Okay

Reva

Stayed 1 night in Apr 2024
Response from GM on 26 Apr,2024
Dear Reva, Thank you for choosing us. We apologize that your experience was not exceptional, but we appreciate your feedback and hope to exceed your expectations in the future. Sincerely, Evan Littlefield, GM

10/10 Excellent

Riley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 minutes from the airport. Could not be anymore convenient. The Continental breakfast was exceptional. Highly recommend!
Stayed 1 night in Mar 2024
Response from Katie Front Office Supervisor on 5 Apr,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to your future stays with us. Safe travels.

10/10 Excellent

MARITESS

Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to airport and shopping malls.
Stayed 3 nights in Mar 2024
Response from Katie Front Office Supervisor on 3 Apr,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to your future stays with us. Safe travels.

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Katie Front Office Supervisor on 23 Apr,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to hosting you again. Safe travels.

10/10 Excellent

Sravan Kumar, FREMONT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked, I was given to understand that the place will be noisy with the airplanes / property next to airport. In the 4 nights that I stayed, I heard the airplane once. The staff is friendly, the hotel is clean and the mall just one exit (5 min) away. Altogether the family had a wonderful stay.
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr,2024
Dear Sravan Kumar, We were honored to host you and appreciate your high praise. We are thrilled you enjoyed your time with us and that we exceeded your expectations. Thank you for especially acknowledging the staff and for sharing that we provided you with a wonderful experience. We can't wait to welcome you again as it was truly our pleasure to host you. Best, Evan Littlefield, GM

10/10 Excellent

Yliana

Stayed 1 night in Apr 2024
Response from Katie Front Office Supervisor on 23 Apr,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to hosting you again. Safe travels.

10/10 Excellent

Donnabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Mar 2024
Response from GM on 2 Apr,2024
Dear Donnabel, Thank you for your recent stay with us. We are delighted to hear that you enjoyed our prime location. We appreciate your feedback and look forward to welcoming you back soon! Best, Evan Littlefield, GM

8/10 Good

Roochie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love their complimentary drinks/snacks. Parking is ok but you have to pay $20 extra per day.
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr,2024
Dear Roochie, Our happy hour has impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience, and we are thrilled we exceeded your expectations. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Evan Littlefield, GM

10/10 Excellent

Marifi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ambiance and the service.Employees were all nice.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr,2024
Dear Marifi, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Evan Littlefield, GM

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more than expected. Easy airport shuttle.
Stayed 1 night in Mar 2024
Response from GM on 31 Mar,2024
Dear Steve, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Evan Littlefield, GM

10/10 Excellent

Latasha, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was a breeze. Friendly and respectful staff. Good locations
Stayed 1 night in Mar 2024
Response from GM on 31 Mar,2024
Dear Latasha, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Embassy Suites for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Portland. Best, Evan Littlefield, GM

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katie Front Office Supervisor on 3 Apr,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to your future stays with us. Safe travels.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Facility was excellent. Breakfast was to die for.
Stayed 1 night in Mar 2024
Response from Katie Front Office Supervisor on 27 Mar,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to your future stays with us. Safe travels.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this family friendly property. The complimentary breakfast is delish and the kids loved that the front desk hands out food to feed the fish. One of the highlights for the kids is the pool is open from 7 am to 11 pm so they got a lot of water play time ! So close to food and IKEA :). Definitely recommend and will be returning
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar,2024
Dear Jessica, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Evan Littlefield, GM

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior, spacious rooms and excellent breakfast. Great staff!
Stayed 1 night in Mar 2024
Response from GM on 26 Mar,2024
Dear Shannon, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with other travelers and us. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Evan Littlefield, GM

10/10 Excellent

Cely

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful
Stayed 1 night in Mar 2024
Response from GM on 24 Mar,2024
Dear Cely, We are thrilled to hear that you had an enjoyable stay with us! Thank you for recognizing our friendly associates and the level of service provided! We can’t wait to welcome you again. Best, Evan Littlefield GM

10/10 Excellent

monicah

Stayed 1 night in Feb 2024
Response from Katie Front Office Supervisor on 23 Mar,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to your future stays with us. Safe travels.

8/10 Good

Bethany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Experienced some plumbing issues which resulted in a room change and having to use the lobby bathrooms the next morning even in the second room but otherwise a pleasant stay. The staff was attentive, and we all really enjoyed the free breakfast which included custom omelets.
Stayed 1 night in Mar 2024
Response from GM on 27 Mar,2024
Dear Bethany, I'm glad to hear that you had a pleasant stay, despite some flaws. Thank you very much for taking the time to share your kind words with other potential travelers and us. We hope you will consider returning for a flawless experience next time. Best, Evan Littlefield, GM

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd been looking at apartments all week.When I opened the door, it struck me that a person could easily move in and have a well organized apartment. It was comfortable and stylish and had living room and desk/dinner table laid out in a very livable, thoughtful manner. All the comforts of home.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar,2024
Dear Kathleen, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Evan Littlefield GM

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport. Check in process was smooth with very helpful staff. Rooms were very nice
Stayed 1 night in Mar 2024
Response from GM on 22 Mar,2024
Dear Keith, Thank you for taking the time to write to us. I am thrilled that you had a comfortable and convenient stay with us! It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. Best, Evan Littlefield GM

10/10 Excellent

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Mar 2024
Response from GM on 22 Mar,2024
Dear Jennifer, Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back! Best, Evan Littlefield GM

6/10 Okay

Mark

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Just average. Bed was old, hard and lumpy.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar,2024
Dear Mark, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that our bed did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Evan Littlefield GM

10/10 Excellent

Geneva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast options. Kids friendly!!!
Stayed 1 night in Mar 2024
Response from GM on 11 Mar,2024
Dear Geneva, It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon! Best, Evan Littlefield GM

10/10 Excellent

Laura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to nearby food options
Stayed 1 night in Mar 2024
Response from GM on 11 Mar,2024
Dear Laura, Thank you for taking the time to write. I’m happy to hear that our convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Evan Littlefield GM

8/10 Good

Scott

Stayed 1 night in Feb 2024
Response from Katie Front Office Supervisor on 27 Mar,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to your future stays with us. Safe travels.

6/10 Okay

Amir

Stayed 1 night in Feb 2024
Response from GM on 26 Mar,2024
Dear Amir, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel and we hope to impress upon your return to the area. Sincerely, Evan Littlefield, GM

10/10 Excellent

Joyce

Liked: Staff & service, property conditions & facilities
Room was super clean; bed was great. Free breakfast way better than most!
Stayed 3 nights in Feb 2024
Response from GM on 6 Mar,2024
Dear Joyce, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with other travelers and us. We humbly thank you for staying with us and we look forward to your next visit. Best, Evan Littlefield GM

6/10 Okay

Sherri

Disliked: Property conditions & facilities
Property is outdated. Bathroom door on both sides was falling apart. Too pricey for a property that is not kept up.
Stayed 1 night in Mar 2024
Response from GM on 7 Mar,2024
Dear Sherri, I’m sorry that you did not find us to be a good value and that your room was not met with our excellence in service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Evan Littlefield GM

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't get thru to the free shuttle service although I tried and tried so I had to take a cab from the airport that cost me $20.
Stayed 1 night in Feb 2024
Response from Katie Front Office Supervisor on 1 Mar,2024
Thank you so much for your kind and generous review. It was a pleasure having you as our guest. I am so sorry to hear that you were unable to get ahold of the hotel for our shuttle service. As a courtesy I have adjusted off the cost of the taxi service. You will see the credit reflect on your updated folio in your inbox. Thank you for being our guest. We look forward to your future stays with us. Safe travels.

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie Front Office Supervisor on 29 Feb,2024
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to your future stays with us. Safe travels.

10/10 Excellent

GUILIAN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look good in side the building.
Stayed 1 night in Feb 2024
Response from GM on 20 Feb,2024
Dear GUILIAN, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Evan Littlefield GM

6/10 Okay

Simetress, Seattle

Travelled with family
Liked: Staff & service
Shower drain very slow. Shower curtain, stained yellow.
Stayed 3 nights in Feb 2024
Response from GM on 25 Feb,2024
Dear Simetress, Thank you for being our guest and for taking the time to review our hotel. Please accept our sincere apologies for any shortcomings, and we genuinely appreciate you bringing them to our attention. We hope to have another chance to deliver a stay that completely aligns with our high expectations in every aspect. Sincerely, Evan Littlefield GM

10/10 Excellent

Windya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great!
Stayed 2 nights in Feb 2024
Response from Katie Front Office Supervisor on 20 Feb,2024
Thank you so much for your kind and generous review. It was a pleasure having you as our guest. We look forward to your stay with us in future. Safe travels.

2/10 Terrible

Steven

Stayed 1 night in Feb 2024
Response from GM on 21 Mar,2024
Dear Steven, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Evan Littlefield, GM