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Reviews of The Aqua

3 out of 5
The Aqua
Castletown, Portland, England

Reviews

7.8

Good

Rating 10 - Excellent. 48 out of 175 reviews" "
Rating 8 - Good. 80 out of 175 reviews" "
Rating 6 - Okay. 34 out of 175 reviews" "
Rating 4 - Poor. 7 out of 175 reviews" "
Rating 2 - Terrible. 6 out of 175 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sally

Stayed 2 nights in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Basic hotel, Clean, welcoming, but sadly the restaurant was closed due to staff shortages. Breakfast good staff helpful. Very well located for access to the dockyard/port. Parking easy.
Stayed 1 night in Oct 2023

8/10 Good

David

Stayed 1 night in Sep 2023

8/10 Good

Wasim

Disliked: Room comfort
Ok
Just ok
Stayed 3 nights in Sep 2023

8/10 Good

Michael

Stayed 4 nights in Aug 2023

10/10 Excellent

Shaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very clean great view very nice all round..
Stayed 2 nights in Aug 2023

8/10 Good

Janos

Liked: Cleanliness, staff & service, property conditions & facilities
Martin did everything what he could for everybody to feel comfortable..
Stayed 4 nights in Aug 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Good value.
Budget hotel but very clean, helpful and friendly staff and a very good breakfast.
Stayed 1 night in Aug 2023

6/10 Okay

Ozlem

Liked: Cleanliness, staff & service
Overall a nice stay, there could be some improvements but good value for stay. Ideal for short stays
Stayed 1 night in Aug 2023

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No view at all from our room ,no food other than breakfast which was average at best ,short on staff ,area had limited facilities ,but manager was very helpfull & did all he could to make our stay as good as he could
Stayed 1 night in Aug 2023

8/10 Good

Susanne

Travelled with partner
Liked: Cleanliness, staff & service
Staff shortages meant cafe and bar were not open. Staff that were there were lovely and helpful. Breakfast was good with a full buffet.
Stayed 2 nights in Jul 2023

6/10 Okay

Sophie

Stayed 3 nights in Jun 2023

8/10 Good

Mark

Stayed 3 nights in May 2023

2/10 Terrible

Victor

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Martin on 27 Mar,2023
Thank you for rating us highly, we really appreciate it.

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for an overnight stay in nice area
Stayed 1 night in Oct 2022

10/10 Excellent

michael

Stayed 1 night in Sep 2022

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities
Not too bad
Hotel is in a secluded location but is quiet and easy to get to free parking with limited spaces. Lots of activities nearby and places to visit. The hotel exterior looks old but the interior is all modern the room seem to be newly modernised although the beds are are soft and bouncy. Service was ok there is a really cute receptionist. Install a carbon monoxide alarm in there is a kettle in the room with tea and coffee but no biscuits. The shower is a beard too cumbersome to use the water didn't appear to get too hot. Breakfast was a full English but disappointing to see there was no pastries or cakes.
Stayed 1 night in Sep 2022

10/10 Excellent

Rupert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The aqua Hotel
Used as a base whilst working locally
Stayed 6 nights in Nov 2021

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice The breakfast needs more variety as it was buffet, no choice of eggs only scrambled No offer of porridge. Staff need to interact with the guests more Not much heat from the radiator even tho it was on full
Stayed 3 nights in Nov 2021
Response from Martin on 10 Nov,2021
Hello there Anne, thank you for taking the time to review us. I'm sorry you felt the staff didn't interact enough with you and I will look into this. Porridge can be requested and cooked to order. We have limited our range due to staff shortages which are blighting the industry at the moment, hence our cafe being closed too. The central heating is on but this is an old building and some rooms take a while to heat up. Heaters are available from the reception if necessary. Hopefully we can improve things for you on your return. All the best and thank you for your comments

6/10 Okay

John

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2021
Response from The Aqua Team on 3 Nov,2021
Hi John, Thank you for taking the time to score us and we hope to see you again soon.

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from The Aqua Team on 3 Nov,2021
Wow! Thank you for a great review. we hope to see you again soon.

10/10 Excellent

Halifax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from The Aqua Team on 3 Nov,2021
Wow, thank you for a great review. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from The Aqua Team on 3 Nov,2021
Thank you for a great review, we hope to see you again soon (and apologies for the delayed response!)

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from The Aqua Team on 3 Nov,2021
Thank you for a great review

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does exactly as you would expect.
The hotel location was a little farther out from Weymouth than I had envisaged, and getting caught in rush hour driving along Chesil Beach didnt help. The hotel itself was clean and generally well maintained. The room was very spacious, having 2 single and a king size bed in it. The room had huge windows which made the room very light which was nice. I would personally have found a chair to be useful rather than just having to sit on a bed to watch tv or use my laptop. Lots of drawer space and an open hanging rail for clothes. The bathroom was a decent size and the shower very large, but the bathroom did have a strange damp odour too it. I was expecting a larger car park but found a space on the road outside which was lucky. Breakfast was alright ...it was a pretty basic buffet affair. 3 cereals, toast, some fruit and a full english breakfast buffet although it lacked fried egg, tomatoes, mushrooms, fried bread, and black pudding...I understand it is hard for smaller hotels to cater for everyone but out of that I would have expected a fried egg option along with the scrambled provided. The staff I encountered were friendly and helpful I still think it was a very good place to stay all in all
Stayed 1 night in Sep 2021
Response from The Aqua Team on 3 Nov,2021
Thank you for taking the time to review us. We appreciate the feedback and will take on board your comments about the breakfast. We look forward to seeing you again.

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel.
Friendly staff, good value, clean room and good location for exploring Portland (we used it as starting point for Portland section of South West Coast Path which passes nearby). Local area seems a little run down but not enough to have an impact on our stay.
Early morning view from room.
Stayed 1 night in Sep 2021
Response from The Aqua Team on 3 Nov,2021
Thank you for your review. We appreciate you taking the time to respond and hope to see you again soon

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great little hotel under new ownership. The new team are working really hard to deliver excellent service.
Stayed 3 nights in Aug 2021

10/10 Excellent

Trudie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay
Lovely stay here with my children. The hotel is in a lovely spot and is very clean and modern throughout. Room very spacious with great views over the sea. Cant wait to return
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very nice hotel, located next to diving school and marina, enjoyed my stay there. I liked the high ceilings and large windows.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was recently painted and fumes were intolerable.
Stayed 1 night in Jul 2021

10/10 Excellent

Ruth

Stayed 1 night in Jul 2021

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Staff were amazing very kind and helpful nothing was too much trouble for them . A big thank you from us.
Stayed 1 night in Jul 2021

8/10 Good

Thomas

Liked: Cleanliness, room comfort
I am classed as a silver member with free parking as said by you,let me point out the Aqua has 25 rooms but only 6 free parking spaces so i did'nt get free parking for the duration of my stay.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean,staff went over and aboard to be helpful and chatty.Rooms had just been revamped.King Size Bed.Breakfast was amazing.
Stayed 2 nights in Jun 2021
Response from The Aqua Team on 30 Jun,2021
Thank you for your lovely review, we look forward to welcoming you again in the future.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent stay, all the staff were friendly and helpful especially Jackie on reception. The room was comfortable and clean and the Breakfast was great. Parking limited but the car park just behind the hotel was reasonable and easily accessible. Would definitely stay again.
Stayed 1 night in Jun 2021
Response from The Aqua Team on 30 Jun,2021
Thank you for your lovely review, we look forward to welcoming you again in the future.

8/10 Good

ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2021

6/10 Okay

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed emotions
Staff were great and the room was bright and clean. Only issue was the connecting door between us and the next room. It offered no soundproofing whatsoever. Tv, conversations, kettle and even bathroom noise's could be heard clearly. As the hotel was full they couldn't offer us another room. We checked out a day early.
Stayed 5 nights in Sep 2020

6/10 Okay

David

Disliked: Property conditions & facilities
Reat staff
The staff are what make this place good But the hotel was to noisy for for me you could everthing from other rooms and hallways
Stayed 2 nights in Sep 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Connie, North Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay here! When coming to Portland I always chose here, clean and great quality for the price, good breakfast, friendly staff.
Stayed 4 nights in Aug 2020

10/10 Excellent

Srilakshmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer care
Amazingly friendly staff and very helpful ladies at this hotel. Located close to harbour and very quiet location
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was okay, good views. Very clean and the staff were friendly.
Stayed 5 nights in Aug 2020

10/10 Excellent

Andrew, Bedford, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located for the sailing centre, friendly staff and good value for money - what more could you want?
Stayed 1 night in Feb 2020
Response from Janice on 18 Feb,2020
Thank you for your feedback

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Everything about this hotel was great. Staff were fantastic, breakfast was great, room was lovely and a reasonably priced bar for a hotel! Few MINOR issues. Took money off my card before I checked in. Pillows were like paving stones, flat and hard. Still using single use plastic cups in this day and age. Overall fantastic couple of nights in this lovely little hotel!
Stayed 2 nights in Feb 2020
Response from Janice on 18 Feb,2020
Thank you for your feedback. The bathroom 'glasses' are designed to be re-used not thrown away and I will talk to the housekeeper about the pillows as this is the first time they have been mentioned.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were lovely and very helpful. Unfortunately the rooms were very basic, in our first room the toilet didn’t work, the second then had water pressure issues. It was a convenient location for us for a party though.
Stayed 2 nights in Jan 2020
Response from reception on 15 Feb,2020
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good basic hotel
Clean, basic hotel close to the marina. Some noise from nearby rooms but that was no fault of the hotel. Breakfast was included and there is a bar and restaurant on site for evening meals. The biggest downside was the lack of parking, only 3 spaces allocated for the hotel, although there is a pay and display car park to the rear of the hotel.
Stayed 3 nights in Sep 2019
Response from Jackie on 26 Oct,2019
Thank you for your feedback. Jackie

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Jackie on 26 Oct,2019
Thank you for the feedback