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Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Management INNA Tretes Hotel & Resort
This place has beautiful views and pool that’s it.. anything else is terrible.. 😡
Verified traveller
Stayed 6 nights in Sep 2018
Response from INNA TRETES on 2 Oct,2018
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Management INNA Tretes Hotel & Resort
8/10 Good
TEE
13 Aug,2018
Liked: Cleanliness, staff & service, room comfort
it was all alright
TEE
Stayed 1 night in Aug 2018
Response from ECOMMERCE on 15 Aug,2018
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Management INNA Tretes Hotel & Resort
not suitable for old people that had difficulty climbing steep stairs. staff not helpful, not give better options, didn't seem care much - typical old hotel. need more training for the staff.
ester
6/10 Okay
Verified traveller
23 Dec,2018
Liked: Cleanliness, staff & service
Tempat wisata
Perlu renovasi
Verified traveller
Stayed 1 night in Dec 2018
Response from ECOMMERCE on 28 Dec,2018
Pengunjung yang terhormat,
Terima kasih Anda telah meluangkan waktu untuk membagi ulasan Anda. Saya berharap bahwa Anda memiliki pengalaman yang lebih baik di kunjungan Anda kemarin, dari ulasan seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Kami bekerja keras untuk memberikan pengalaman tamu yang luar biasa, dan dalam hal ini jelas bahwa kami tidak melakukan yang terbaik. Kami sedang melakukan renovasi kamar deluxe. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali, saya akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman hotel yang baik seperti banyak tamu kami yang tumbuh menyukai pengalaman mereka yang baik di hotel ini.
Dengan hormat,
Management INNA Tretes Hotel & Resort