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Reviews of Hotel Panamerican

3 out of 5
Hotel Panamerican
Avenida Reforma 2114, Puebla, PUE

Reviews

8.4

Very good

Rating 10 - Excellent. 326 out of 738 reviews" "
Rating 8 - Good. 272 out of 738 reviews" "
Rating 6 - Okay. 95 out of 738 reviews" "
Rating 4 - Poor. 22 out of 738 reviews" "
Rating 2 - Terrible. 23 out of 738 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ixchol

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Hotel Panamerican on 9 Apr,2024
Gracias por tomarse el tiempo para compartir su evaluación. Esperamos verle pronto en esta su casa.

6/10 Okay

Cynthia Anchondo

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023
Response from Hotel Panamerican on 19 Sept,2023
Esperamos pronto tenerle de vuelta. Reciba un cordial saludo.

2/10 Terrible

cresencia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Badservice
Stayed 1 night in Aug 2023
Response from Hotel Panamerican on 14 Aug,2023
Lamentamos mucho que en esta ocasión no hayamos podido cumplir con sus expectativas, razón la cual le extiendo mis más sinceras disculpas.

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, the only thing it doesn’t have A/C
Stayed 1 night in Apr 2023
Response from Hotel Panamerican on 1 May,2023
Muchas gracias por tomarse el tiempo de escribirnos. Sus comentarios son primordiales para mejorar nuestro servicio. Esperamos contar nuevamente con su presencia, será un placer atenderle.

10/10 Excellent

Juan

Stayed 1 night in Apr 2023
Response from Hotel Panamerican on 10 Apr,2023
Muchas gracias por su calificación, mantener a nuestros clientes felices es nuestra prioridad número uno. Esperamos contar nuevamente con su presencia, será un placer atenderle.

10/10 Excellent

Felicidad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Panamerican on 30 Jun,2023
Para nosotros es muy valioso saber que logramos ofrecerle una agradable experiencia de nuestro servicio. Esperamos contar nuevamente con su presencia, será un placer atenderle.

8/10 Good

Jose

Stayed 1 night in Sep 2022
Response from Panamerican Hotel on 13 Oct,2022
Es un placer atenderle y cumplir satisfactoriamente su hospedaje, deseamos regresen muy pronto.

6/10 Okay

Reynaldo

Travelled with family
Liked: Cleanliness, staff & service
Place is nice and clean, staff nice and friendly. I used two rooms and unfortunately were the ones closest to the street any it is very noisy all night from street traffic. I was very disappointed that rooms do not have A/C and we had to use fans that added to the noise.
Stayed 2 nights in Jul 2022
Response from Panamerican Hotel on 20 Jul,2022
Your opinion is very valuable to us, rest assured that I have already shared this information with the appropriate department. Receive a cordial greeting.

10/10 Excellent

marieth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen precio, los cuartos muy limpios.
Stayed 1 night in Jul 2022
Response from Panamerican Hotel on 20 Jul,2022
Gracias por su comentario y por haber elegido nuestro hotel. Estamos muy felices de que haya disfrutado de su estancia. Agradecemos sus comentarios nos hace sentir orgullosos que se atiendan las necesidades de nuestros clientes de la mejor manera. Vuelva pronto a esta su casa.

2/10 Terrible

Oren, New York City

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Noisy room. Wifi keeps breaking. The room is pretty much run down.
Stayed 2 nights in Dec 2021
Response from Panamerican Hotel on 2 Jan,2022
We appreciate you taking the time to provide us with an assessment of your stay. We look forward to your next visit.

10/10 Excellent

achim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Standard
Good Hotel more like a motel, nothing special but for the price more then ok, clean save, 40 peso taxi to center, small pool and child play ground
Stayed 2 nights in Nov 2021
Response from Panamerican Hotel on 6 Dec,2021
For us it is a pleasure to serve you and we are happy to know that you enjoyed your stay, we hope to see you soon in this home.

6/10 Okay

Eduardo

Stayed 1 night in Oct 2021
Response from Panamerican Hotel on 8 Feb,2022
Le agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia. Le esperamos con gusto en su próxima visita.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok. Thanks
Stayed 3 nights in Jul 2021
Response from Panamerican Hotel on 21 Jul,2021
We are very happy that you enjoyed your stay with us, we hope to have you back soon. He receives a cordial greeting.

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Jul 2021
Response from Panamerican Hotel on 18 Jul,2021
It is a pleasure to serve you and we are happy to know that you enjoyed your stay. We hope to see you soon at her home.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a family stay
This hotel was a very clean and convenient hotel! Our family likes to walk so even though it was a little bit distant we enjoyed walking to the downtown area every day of our stay. A huge bonus for us was the safe on-site parking. The staff was very attentive and friendly. The grounds are well-kept and we enjoyed breakfast at the on-site restaurant. We would definitely stay here again.
Stayed 1 night in Jun 2021
Response from Panamerican Hotel on 27 Jun,2021
We appreciate and value your opinion, it is a real pleasure to offer not only a hosting service but also a comfortable and satisfying moment. Come back to this home soon.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet place to stay
The hotel is located in a busy street, but once inside the room, is very quiet place. People around is very respectful. Staff make sure you are comfortable in the hotel, and they take care about norms and regulations for the pandemic.
Stayed 1 night in Jan 2021
Response from Panamerican Hotel on 24 Jan,2021
Thank you very much for your comments and evaluation, for us it is a pleasure to serve you and we are happy to know that you enjoyed your stay with us, I remind you that we are taking the appropriate sanitary measures to guarantee your safety during this situation. We hope to see you soon at her house.

10/10 Excellent

Genaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and comfort
Great value for the price and the ability to park your vehicle next to you.
Stayed 1 night in Dec 2020
Response from Panamerican Hotel on 2 Jan,2021
Es un placer atenderle y cumplir satisfactoriamente su hospedaje, deseamos regresen muy pronto

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Would recommend to others.
Stayed 2 nights in Jul 2020
Response from Panamerican Hotel on 16 Jul,2020
Thank you very much for your comments and evaluation, for us it is very important to know the opinion of our guests and we are pleased to know that you enjoyed your stay with us, we hope to see you soon.

10/10 Excellent

MARIA A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is ver nice I liked I will come back
Stayed 1 night in Jun 2020
Response from Panamerican Hotel on 3 Jun,2020
Para nosotros es muy valioso saber que logramos ofrecerle una agradable experiencia de nuestro servicio. Saludos.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Hotel Panamerican on 23 Jan,2020
Le agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia. Le esperamos con gusto en su próxima visita.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern room, great restaurant with good service. Overall nice place even though the location is in a comercial/industrial area. Friday night was a loud one with a large group of partiers keeping us up to around midnight!
Stayed 3 nights in Oct 2019
Response from Hotel Panamerican on 25 Oct,2019
We thank you for taking the time to provide comments on your stay, we will take great account to improve our service . We are waiting for your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was well taken care of. Very secure place. since the cars were parked near the rooms, it was noisy at late night when people talked getting in and out of the cars.
Stayed 1 night in Oct 2019
Response from Hotel Panamerican on 22 Oct,2019
We thank you for taking the time to provide us with comments on your stay, we will take great account to improve our service. We are waiting for your next visit.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to bus terminal for Estrella Roja to Mexico City Airport. Room was far enough away from street that the traffic noise was not heard. Restaurant had fresh, flavorful, natural hand-made orange juice. Front desk employees held our bags without extra cost before check in while we ran errands in the city. Check in and out was simple and smooth.
Stayed 1 night in Sep 2019
Response from Hotel Panamerican on 17 Sept,2019
We are very happy that you enjoyed your stay with us, we hope to have you back soon. Receive a warm greeting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El check in es muy tarde y en las habitaciones se escucha todo
Stayed 1 night in Aug 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 6 nights in Jul 2019
Response from Hotel Panamerican on 26 Jul,2019
We appreciate your stay was favorable, we look forward to your next visit.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was really disappointed with the hotel. I came back an afternoon to find out that house keeping had gone though my handbag and stoled one hundred dollars. I reported to the hotel personnel but nothing was done. I didn’t get my money back
Stayed 4 nights in Jul 2019
Response from Hotel Panamerican on 18 Jul,2019
We apologize for your bad experience. The Panamerican Hotel is committed to offering our customers excellent service. We regret the incident during your stay and we are willing to retake the issue if you decided.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Hotel Panamerican on 15 Jul,2019
Le agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia. Le esperamos con gusto en su próxima visita.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, near bus station.
Nice rooms with a great price. Restaurant with a very reasonable, but large breakfast buffet and a nice relaxing pool area. In the middle of the city but still felt like a retreat.
Stayed 1 night in Jun 2019
Response from MARTIN BAÑOS on 25 Jun,2019
Thank you so much for your comments. We are glad to host you and we will hope for your next visit.

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019
Response from Hotel Panamerican on 20 Jun,2019
Te agradecemos que hayas dedicado tiempo para proporcionarnos una valoración de tu estancia. Lo siento mucho por escuchar que tu estancia no cumplió las expectativas. Por favor, envíanos un correo electrónico para que nuestro Hotel pueda resolver tus problemas personalmente.

8/10 Good

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, comfortable, no frills hotel.
Room was small, but safe, clean and convenient to downtown. Rooms are not air conditioned but they did us a fan that was helpful. Safe, comfortable, no frills hotel.
Stayed 4 nights in May 2019
Response from HOTEL PANAMERICAN on 18 May,2019
Thank you for your comments. We were glad to host you and we will work to offer a better service. We hope you choose us again in your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from NALLELY RODRIGUEZ VENTAS on 30 Apr,2019
 Queremos agradecer el valioso tiempo que se tomó en compartir sus comentarios con nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from NALLELY RODRIGUEZ VENTAS on 30 Apr,2019
gracias

6/10 Okay

Rick, Singapore

Liked: Staff & service, property conditions & facilities
No aircon, but it was not bad. Achive my expectation base on the price paid.
Stayed 1 night in Oct 2018
Response from NALLELY RODRIGUEZ VENTAS on 30 Oct,2018
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from NALLELY RODRIGUEZ VENTAS on 9 Dec,2018
NO TENGO COMENTARIO

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Jun 2018
Response from NALLELY RODRIGUEZ VENTAS on 14 Jun,2018
gracias por su visita

8/10 Good

Jorge Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

John Brady, Hudson Valley, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal If Late PM Arrival At Terminal Estrella Roja
Very close to terminal and will hold reservation for late arrivals. Clean, safe, and easy to navigate.

10/10 Excellent

Manuel, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, great location
Stayed there for just one night, very helpful staff. Excellent price, will definitely stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
Good location
Good value for the money. Good location. Staff was very friendly.

10/10 Excellent

Martin, Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
The stuff was really friendly and helped us with everything. The breakfast in the hotel is good.

10/10 Excellent

Yoselin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es pequeño pero muy acogedor, buenas instalaciones, la comida es muy rica
Stayed 1 night in May 2024
Response from Hotel Panamerican on 6 May,2024
Para nosotros es muy valioso saber que logramos ofrecerle una agradable experiencia de nuestro servicio. Esperamos contar nuevamente con su presencia

10/10 Excellent

wuicho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estancia atencion Todo bien Exelente
Stayed 1 night in May 2024
Response from Hotel Panamerican on 6 May,2024
Estamos muy contentos de que haya disfrutado su estadía con nosotros, esperamos pronto tenerle de vuelta. Reciba un cordial saludo.

8/10 Good

Leticia

Liked: Cleanliness, property conditions & facilities
Me gustó la limpieza, la ubicación, pero hubo un error en el cobro de unas habitaciones ya que ya estaban pagadas en la plataforma en donde hice la reservación y los del hotel no se fijaron que ya estaban pagadas y solicitaron el pago en el hotel, aclarando que ya me lo devolvieron pero es una perdida de tiempo ⏲️
Stayed 2 nights in Apr 2024
Response from Hotel Panamerican on 11 May,2024
Muchas gracias por tomarse el tiempo de escribirnos. Sus comentarios son primordiales para mejorar nuestro servicio.Esperamos contar nuevamente con su presencia, será un placer atenderle.

8/10 Good

silvia beltran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo y seguro. Puebla es una ciudad fria pero luego hay noches calurosas por lo que hacen faltan ventiladores. NO es necesario tener aire acondicionado...
Stayed 2 nights in Apr 2024
Response from Hotel Panamerican on 6 May,2024
Muchas gracias por sus comentarios, para nosotros es muy importante conocer la opinión de nuestros huéspedes ya que nos ayuda a mejorar. Esperamos verle de nuevo.

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio
Stayed 1 night in Apr 2024
Response from Hotel Panamerican on 30 Apr,2024
Estamos muy contentos de que haya disfrutado su estadía con nosotros, esperamos pronto tenerle de vuelta. Reciba un cordial saludo.

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Panamerican on 3 May,2024
Estamos muy contentos de que haya disfrutado su estadía con nosotros, esperamos pronto tenerle de vuelta. Reciba un cordial saludo.

10/10 Excellent

silvia beltran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para ir con la familia y de negocios.
Stayed 1 night in Apr 2024
Response from Hotel Panamerican on 30 Apr,2024
Queremos agradecer el valioso tiempo que se tomó en compartir sus comentarios con nosotros. Para nosotros es muy valioso saber que logramos ofrecerle una agradable experiencia de nuestro servicio. Esperamos contar nuevamente con su presencia, será un placer atenderle.

6/10 Okay

DANAE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Panamerican on 23 Apr,2024
Gracias por tomarse el tiempo para compartir su evaluación. Esperamos verle pronto en esta su casa.

8/10 Good

ALICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Cumplieron mis expectativas
Stayed 1 night in Apr 2024
Response from Hotel Panamerican on 23 Apr,2024
Queremos agradecer el valioso tiempo que se tomó en compartir sus comentarios con nosotros. Para nosotros es muy valioso saber que logramos ofrecerle una agradable experiencia de nuestro servicio. Esperamos contar nuevamente con su presencia, será un placer atenderle.