- Disliked: Staff & service
Paid a bit more to make a selection for a queen bed and a sofa bed. When I got to the room, there was only a bed and a sofa. Relayed this to the front desk and they said I need to pay HKD$400 more to get a sofa bed. Even though I showed them my booking, the front desk said there's nothing they can do about it. The selection made during booking means nothing even though it costs more than the basic one queen bed or two twin bed. I suggest calling the hotel to confirm ahead of time or just skipping altogether for another place nearby. Not helpful front desk clerks
Stayed 1 night in Nov 2019