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"Friendly staff, nice big property with a lot of pools, even rooftop adults only ones. A lot of bars and great drinks. You never go hungry. Food was great and a lot of variety. Our room was really nice and got cleaned everyday. Property grounds are kept clean and plants trimmed. Golf carts are available for transportation. Pool bathrooms are kept real clean and stocked up with toiletries. "

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"We were upgraded to the Governor's Suite upon arrival for being an Expedia Gold member. The resort staff were very friendly and helpful. All the restaurants were delicious, I would recommend eating before 7pm to avoid the dinner rush. All of the entertainment was excellent, we especially enjoyed the Mexico Show!"

"Power goes down so the AC. No back up power supply for the AC. That was the only thing. "

"Great"

"Terrible time to go because you could not go into the ocean, brown full of seaweed and horrible sulfur smell even setting around the pool smelled of sulfur."

"We absolutely loved this property and will be coming back as soon as they reopen after their six month renovation"

"Top notch resort in the middle of no where without a beach. Some seaweed smells. GREAT and many pools "

"We booked with Hotel Marina El Cid but when we arrived to the property we learned that the resort actually consists of three sections that are listed as separate hotels on Expedia: Marina El Cid, Ventus, and Ventus Ha' (listed from oldest to the newsest). Each hotel has a unique architecture & very distinct from others but all guests can use any facilities across all three hotels! Ventus Ha' opened Dec'24 and this is where we were given our room. It is furthest from the ocean deeper in the jungle. It is a short walk to the beach or you can call for a golf cart ride any time of the day. We were happy to be away this time around because of the algae bloom/awful smell from the ocean. Our room at Ventus Ha' was spacious, hammock on the balcony, spacious bathroom. The bed was firm so were the pillows (not a big fan of those). Room was cleaned well once a day and all towels were changed regardless the fact that we hung them and didn't mind to keep them for a few days. Each hotel has its own restaurant set but everybody could go to any of them. Reservations are necessary and concierge will make the reservations for two days ahead. We realized that Ventus Ha' had the best two restaurants (Japanese and Aakat) so we stayed close to our hotel for breakfast and lunch. We also booked those two restaurants for dinner twice. Buffets were fairly small, didn’t have much of a variety of food but definitely basic breakfast options. Staff everywhere is friendly. Overall excellent experience!"