Dear Maria, We would like to thank you for this review about your recent experience in our hotel.It is heartening to learn that you found the room cleanliness, hotel condition, and service to be impeccable, attributes that PlayaBachata Spa Resort takes immense pride in.However, we regret to hear that our drink offerings did not meet your expectations. We continually strive to provide a wide variety of quality beverage options to delight our guests. Additionally, we are pleased that our room amenities contributed positively to your experience.We remain committed to delivering excellent hospitality and ensuring that every guest has a memorable stay.We hope to welcome you back. Best wishes,Zeus Puertas, General Manager

Dear Vladimir, Thank you for taking the time to review your stay.It is heartening to hear your appreciation for our prime location and the beautiful beach that is within easy reach for our guests. We're also delighted to know that our service met your expectations and that the amenities provided in the room added to your comfort during your stay.We regret to hear that certain aspects of the hotel did not fully meet your expectations. Our buildings, while they carry the charm of their design, are due for a refresh and plans for updates are under consideration to enhance the overall guest experience. Please accept our apologies if the cleanliness of the room and the condition of the hotel fell short of the high standards we strive to uphold. Be assured that we are taking your comments seriously as they are pivotal in guiding our improvement efforts.We are particularly proud of our team's dedication to service excellence and our comprehensive range of amenities designed to make every stay memorable.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Dear Jesus,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Marlen,Thank you for taking the time to share your review.We are truly sorry to hear that your experience did not reflect the high standards we strive for at our resort. It disheartens us to learn that aspects of room cleanliness and amenities did not meet your expectations. We take pride in our daily housekeeping services and the variety of amenities we offer, and we regret any oversight in this regard.Furthermore, we apologize for any disappointment you encountered with the hotel condition and service. Our team is committed to providing a welcoming and professional environment, and it is concerning to hear that we fell short during your visit.However, we are pleased to know that you found the food quality at our dining area to be satisfactory. Our culinary team works diligently to offer delicious options for our guests. We regret to hear that your experience with the food and drinks in other areas of the resort was not as enjoyable. We appreciate the opportunity to receive your insights as it assists us in our continuous efforts to enhance our offerings.Rest assured, we are dedicated to ensuring that all guests have a pleasant and memorable stay, and your comments are invaluable to us in this pursuit.We hope to be able to welcome you back for an improved stay.Kind regards,Zeus Puertas, General Manager

Dear Sam,Thank you for such a great review.It is heartwarming to read that our staff's dedication to service excellence resonated with you and contributed to a memorable experience. We take pride in our culinary offerings and are thrilled that the quality of dinner met your expectations. Your commendation on the cleanliness and upkeep of our resort further motivates us to maintain our high standards. Additionally, we are pleased to note that our room amenities provided you with the comfort and convenience expected of a stay at PlayaBachata Spa Resort.Thank you for choosing our resort for your getaway, and we look forward to the opportunity to serve you again.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear David,Thank you for such a great review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Wilton,Thank you for such a great review.We're delighted to hear that you found our rooms to be well-maintained and our hotel in excellent condition. It is always encouraging to learn that our efforts to provide a clean and comfortable environment are noticed and appreciated by our guests.We also take pride in our customer service and are glad that it met your expectations. At PlayaBachata Spa Resort, we strive to offer a seamless experience and it's gratifying to know that we succeeded in that regard during your visit.Should your travels bring you back to the area, we would be honored to welcome you once more and ensure another delightful stay at PlayaBachata Spa Resort.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Cher Wilton,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis d'apprendre que la propreté de nos chambres a répondu à vos attentes et que vous avez trouvé notre hôtel dans un état impeccable. La satisfaction de nos clients étant au cœur de nos priorités, nous sommes enchantés que le service fourni par notre équipe ait contribué à rendre votre séjour agréable.Au PlayaBachata Spa Resort, nous nous efforçons constamment de fournir des expériences mémorables et il est gratifiant de recevoir des retours aussi positifs.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Zeus Puertas, Directeur général

Dear Alfredo,Thank you for such a great review.It is truly rewarding to know that our culinary offerings met your expectations and added to the enjoyment of your stay with us. Your commendation of the impeccable cleanliness of our rooms and the pristine condition of our hotel is greatly valued, as we strive to maintain the highest standards for our esteemed guests. Moreover, we are delighted that the service provided by our dedicated team contributed to a memorable experience. At PlayaBachata Spa Resort, we are committed to ensuring every guest feels cared for, valued, and respected.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Julio,Thank you for taking the time to review your stay.We are deeply saddened to learn that your encounter with our team did not meet the high standards we strive to uphold. Our staff is committed to providing a welcoming and professional service, and we regret that this was not reflected during your stay. Additionally, we are genuinely disheartened to hear your remarks concerning the cleanliness and condition of your room. While our daily housekeeping service is in place to ensure a clean and comfortable environment, it seems we did not hit the mark on this occasion. We also note your comments regarding room amenities. Our resort takes pride in offering a range of amenities, including air conditioning, minibars, and safes, to enhance our guests' experience. It is disappointing to hear that these did not align with your expectations.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Zeus Puertas, General Manager

Dear Johnna,Thank you for such a great review.Your commendation on our incredible staff brings a sense of pride to us all at PlayaBachata Spa Resort. The dedication we have to service and attention is reflected in your satisfaction. Knowing that you've chosen to stay with us again is the highest compliment we could receive. It’s wonderful to hear that the condition of our resort and the room amenities have contributed to your 100% positive experience. We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear José, Thank you for taking the time to review your stay.We are so glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service weren't reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Dear Michael,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Michael,Thank you for such a great review.It is wonderful to hear that you were pleased with our room cleanliness, hotel condition, service, and room amenities. We strive to provide our guests with exceptional experiences, so your commendations are greatly appreciated.However, we regret to hear that our current WiFi setup did not meet your expectations. We continuously work on enhancing our guest experiences and your feedback is instrumental in this process. Please rest assured that we take all comments seriously and are always seeking ways to improve.Thank you for choosing PlayaBachata Spa Resort for your stay. We are committed to ensuring our guests have a comfortable and enjoyable visit with us.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al PlayaBachata Spa Resort.Tenga por seguro que siempre nos agrada ofrecer la mejor atención a nuestros huéspedes, y nos complace que haya disfrutado de nuestras instalaciones y hospitalidad durante su estancia, destacando nuestra ubicación y el buen servicio recibido.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, General Manager

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al PlayaBachata Spa Resort.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, Director general

Dear Marsha Dianne, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear about your satisfaction with the cleanliness of your room, the overall condition of PlayaBachata Spa Resort, the high level of service you received, and the amenities that we provide.However, we regret to hear about your concerns regarding Wi-Fi connectivity and the quality of our pillows. We are continuously striving to provide the perfect balance of relaxation and modern comforts. We apologize if any aspect did not meet your expectations and will take your comments into consideration as we seek to improve our guest experience.Your commendation of the room's upkeep and the comprehensive amenities is truly rewarding. It is our pleasure to offer a welcoming and meticulously maintained environment.We hope to welcome you back. Best wishes,Zeus Puertas, General Manager

Dear Thelma, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our staff to be friendly and the overall cleanliness of our resort to meet your expectations. It is also gratifying to know that you enjoyed the quality and accessibility of our food offerings.However, we regret that our room amenities did not fully meet your needs. We take pride in our diverse room options and are continuously striving to enhance our guest experience. While we understand that there may not have been an abundance of activities for your teen granddaughter, we are pleased she was able to have fun and make the most of her stay with us.It is our hope that the positive aspects of your stay will bring you back to our doors, where the sun-kissed beaches and our dedicated team await to serve you with the care and excellence you deserve.We hope to welcome you back. Best wishes,Zeus Puertas, General Manager

Dear Tomas,Thank you for such a great review.It brings us immense joy to hear that the offerings at our resort, including the variety of culinary delights and the professionalism of our staff, contributed to a memorable experience for you. Our team strives to provide exceptional service and it's gratifying to know we met your expectations.Should you choose to indulge in another visit, the serene beaches and our comprehensive spa services await to provide yet another enchanting getaway.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Alvin,Thank you for such a great review.We are delighted that you found our rooms impeccably clean and our resort's condition to be up to the mark. It's encouraging to hear that our service met your expectations, as we strive to provide outstanding experiences for our guests. Thank you for choosing PlayaBachata Spa Resort for your stay and for highlighting the aspects that made your visit memorable.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Catarina,Thank you for such a positive review.We are delighted to hear that you found our resort to be a peaceful sanctuary for your family vacation.However, we regret that our entertainment did not fully meet your cultural expectations. We take pride in catering to a diverse audience and will consider your feedback as we continually strive to enhance our guest experience.Your commendations regarding our room cleanliness, hotel condition, service, and amenities are sincerely appreciated and inspire us to maintain our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Zeus Puertas, General Manager

Dear Gary, Thank you for taking the time to review your stay.We are delighted to hear that you found our room cleanliness satisfactory and that you had excellent interactions with our housekeeping staff, front desk team, and especially enjoyed the city tour guided by Lionel.However, we regret to hear about the issue you encountered with the bathroom exhaust fan. Rest assured, we maintain a high standard of property upkeep, although it seems we fell short in this instance. Regarding the service at our bars, we pride ourselves on attentive hospitality and are genuinely sorry to hear your experience did not consistently reflect this. We are also disheartened that the room was not immediately available upon your arrival and understand the inconvenience this may have caused.It is pleasing to note that, overall, you considered your stay to be good. We continuously strive to provide a variety of activities and experiences for our guests to enjoy and are always exploring new ways to enhance our offerings.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Dear Crystal,Thank you for taking the time to share your review.We are delighted to hear that you found our beach location and resort layout to your liking.However, we regret to learn that certain aspects did not meet your expectations. Our culinary team prides itself on offering a variety of options, and we are saddened to hear your dining experience was not satisfactory. We strive to maintain the highest standards of food safety and regret any oversight in this area. It is disheartening to know that you were unable to enjoy our steak house, and we understand the inconvenience this may have caused. Regarding your room, we always aim to present accommodations that provide comfort and peace of mind, and it is unfortunate if this was not reflected during your stay. We expect our staff to be the epitome of hospitality, and your comments suggest we fell short in this regard. The well-being of our guests is paramount, and we take reports of disturbance from maintenance work seriously. Likewise, we acknowledge your concern regarding the toilet paper and smoking areas, and we will take note of these preferences for our future considerations. We again thank you for your comments and regret any discomfort you may have experienced.We hope to be able to welcome you back for an improved stay.Kind regards,Zeus Puertas, General Manager

Dear Jorge,Thank you for such a great review.Your commendation of Eduardo, Gabriela, Vanessa, Maria, Yudy, and Claudia at PlayaBachata Spa Resort fills us with pride. It is our top priority to maintain a team that is attentive, friendly, and dedicated to providing the best possible service. We are thrilled that our Michael Jackson show and the variety of dining options added to the enjoyment of your stay. Knowing that you found the cleanliness and condition of your room to be impeccable, along with the amenities provided, is a testament to our daily commitment to excellence.Thank you again for your feedback. Your experiences fuel our passion for maintaining high standards and creating memorable stays for our guests.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Rafael, Thank you for taking the time to review your stay.It is heartening to hear that you found our resort clean and our staff commendable. Your satisfaction in these areas is a testament to our dedication to service excellence.However, we regret to hear that our check-in process did not meet your expectations. While we strive to provide a seamless arrival experience, we understand there is always room for improvement and we are continuously working on refining our procedures.We also note your comments on the condition of our property. At PlayaBachata Spa Resort, we take pride in our picturesque setting and are always looking for ways to enhance our guest's experience by maintaining and updating our facilities. Furthermore, we are glad to hear that you enjoyed the amenities provided in your room, as we aim to cater to our guests' needs with a variety of convenient features.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Dear Guest, Thank you for this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back soon. Kind regards,Zeus Puertas, General Manager

Estimado huésped,Nos alegra mucho que haya valorado positivamente nuestro servicio de comida y bebida disponible las 24 horas, así como la atención de nuestro personal. Siempre nos esforzamos por ofrecer una experiencia excepcional a nuestros huéspedes.Lamentamos que la variedad de alimentos no haya cumplido con sus expectativas. En PlayaBachata Spa Resort, nos tomamos muy en serio las opiniones de nuestros visitantes y nos esforzamos por mejorar continuamente nuestra oferta gastronómica.Gracias por su confianza y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, General Manager

Dear Polivio,Thanks for taking the time to review your visit to our hotel.We're delighted to hear that our commitment to cleanliness, exceptional service, and the quality of our room amenities met your expectations and contributed to a memorable experience at our resort.We regret to hear your comments regarding the bathroom, and we want to assure you that maintaining a modern and comfortable environment for our guests is a priority for us. Your feedback is essential in our continuous efforts to improve and provide outstanding service.Knowing that you appreciated our dedicated staff and the overall condition of our resort fills us with pride. We continuously strive to create an exceptional environment for our guests to enjoy.Zeus Puertas, General Manager

Dear Natali, Thank you for your feedback.We are thrilled to hear that you found PlayaBachata Spa Resort to be family friendly and that our pristine beach location, alongside the quality of food and amenities, contributed positively to your experience.However, we regret that certain aspects of your stay did not meet your expectations. While we continuously strive to maintain and refresh our facilities, we apologize if the current state of our accommodations did not impress. Our team is dedicated to providing comfortable and enjoyable experiences for all our guests, and your feedback is valuable in guiding our efforts.We also take note of your thoughts on the entertainment schedule and recognize the importance of family-inclusive activities. We aim to offer a variety of entertainment options that cater to guests of all ages and will consider your suggestion for earlier show times.Rest assured, we are committed to excellence in hospitality and hope to exceed your expectations in the future.We do hope to welcome you back in the future. All the best.Zeus Puertas, General Manager

Dear Joanna,Thank you for taking the time to share your comments.We're heartened to hear that our staff's friendliness and the overall cleanliness met your expectations and contributed positively to your experience.While we are pleased to offer a variety of room sizes and views, along with amenities such as air conditioning, minibars, and safes, we regret to hear about your concerns with the electrical outlets. We strive for the highest standards of hospitality, and it is disconcerting to learn of your encounter with roaches in the dining area. Please be assured that we maintain rigorous hygiene protocols, and such sightings are not reflective of our usual standards.Your satisfaction with the room cleanliness, the available hotel facilities, and the service provided is very encouraging. We are dedicated to ensuring our guests enjoy a comfortable and enjoyable stay, and your commendable ratings for these aspects affirm our commitment.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,Zeus Puertas, General Manager

Dear Kevin,Thank you for taking the time to give your opinion about your stay.It is delightful to hear that you enjoyed the tranquility of our resort, the beautiful beach and sea view, and the ample walking spaces available to our guests. These are indeed some of the aspects that we are very proud of.We regret to hear that there were aspects of your stay that did not meet your expectations. Rest assured, we are committed to providing exceptional service and facilities, and your comments help us identify areas for improvement. While our resort is not tailored as a party destination, we aim to offer a diverse range of entertainment that caters to all our guests' preferences. We apologize if our night entertainment did not suit your taste, and we will certainly consider your feedback as we continue to enhance our entertainment offerings. Additionally, we apologize for any inconvenience caused by the lack of information upon check-in and the necessity for room repairs. These concerns will be addressed with our team to ensure they are not indicative of the usual high standards we strive to uphold.We are pleased to note that you found good value in your stay with us, and we are grateful for your recommendation. Your suggestion that small improvements could elevate your experience from a 3.5 to a 4 rating is invaluable, and we are motivated to make those enhancements.We hope to have the pleasure of seeing you on a future visit.Best regards,Zeus Puertas, General Manager

Dear Dania,Thank you for taking the time to share your feedback,We are truly sorry to hear about the issues you encountered during your stay. It is our top priority to ensure that all amenities in our rooms, such as the phone and hair dryer, are in proper working order for the convenience and comfort of our guests. We regret to hear that this was not the case for you.Please accept our apologies for the inconvenience you experienced with the charging facilities and the lack of an iron. Our goal is to provide a seamless experience, and it seems we fell short in this instance.Furthermore, we take the cleanliness of all areas within our resort very seriously, including the balcony spaces. It is disheartening to learn that we did not meet your expectations in this regard.We hope to welcome you back for a return visit.Best regards,Zeus Puertas, General Manager

Dear Alethea,Thank you for reviewing your recent stay with us.We are delighted to hear that our staff's friendliness and the array of activities available at and around our resort contributed positively to your vacation experience.However, we regret to hear of your concerns regarding the property's current condition. Please rest assured that we are continuously working to enhance our guest experience. Regarding the culinary options, we strive to provide a variety of choices and will take your comments into consideration for future menu developments. In relation to the electrical circuits, we prioritize the safety and comfort of our guests and adhere to strict maintenance protocols.We are also pleased to learn that the location of our resort played a significant role in making your stay memorable. Our commitment to delivering a superior experience remains steadfast.We look forward to seeing you again on a future occasion. Best regards,Zeus Puertas, General Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again. Best wishes,Zeus Puertas, General Manager

Dear Akane,Thank you for sharing your opinion after your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future visit.Kind regards,Zeus Puertas, General Manager