Puerto Plata Resorts

"Good"

"As returning guests, it was nice to see familiar staff. Once there you will realise why 30% are returning guests. Rooms were very clean, staff friendly and helpful. We did notice not too many receptacle to use chargers unless you use the bathroom. We didn’t have a pull up stem to plug the sink drain, you would think that housekeeping would notice that if clean around the faucet."

"Good hotel"

"The staff was awesome! From check in, to dinner in the restaurant, to check out, everyone was so nice and kind and helpful. Check in was seamless, and the staff came up to help us with the controls for the air conditioning. she also sent an email immediately when I left my passport at the desk during check in. We had a wonderful conversation, in English, with wait staff in the restaurant. I think they enjoyed practicing their English. And they went out of their way to prepare a vegetarian dish for us even though there was no vegetarian option on the printed menu. At check out, we asked for a cab to the cruise port, but the male staff member offered to take us there instead. He ended up having to spend 30 minutes driving us to various places to get through immigration and get on the boat. It would have been so stressful without him as our intermediary. All the staff we interacted with went above and beyond our expectations. I would stay here again if I was ever in Puerto Plata again! "

"Everything was great.room was spotless.staff was always smiling and saying hola. Especially in the buffet dining and 24hr bar. I am already planning a return vacation in September. "

"great hotel"

"Great food! Access to the ocean! "

"Very nice resort Staff is friendly: "

"Clean room , courteous staff "