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Casa Dona Susana

3.5 star property
Adults-only hotel with 24-hour front desk and outdoor pool

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Casa Dona Susana places visitors in the heart of vibrant Playa de los Muertos. The sun-kissed terrace and outdoor pool provide perfect spots to unwind after exploring nearby attractions. Multilingual staff and concierge services help travelers connect with the best of the area.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Room service

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Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, individually decorated, blackout curtains

Standard Room, 1 King Bed

8.2 out of 10
Very good
(66 reviews)

Highlights

Individually decorated
Air conditioning
LED TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Cable channels
Individually decorated
Air-conditioning
Blackout drapes/curtains
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Olas Altas Street - 2 min walk - 0.2 km
  • Cuale Island - 7 min walk - 0.6 km
  • Malecon - 16 min walk - 1.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks Zona Romántica - ‬2 min walk
  • ‪Andale's Restaurant & Bar - ‬1 min walk
  • ‪Margarita Grill - ‬2 min walk
  • ‪Lix : By Xocodiva - ‬2 min walk

About this property

Casa Dona Susana

Hotel near Playa de los Muertos
Near Malecon, Casa Dona Susana provides a terrace, a garden and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Tour/ticket information, a 24-hour front desk and smoke-free property
  • Multilingual staff, a lift and wedding services
  • Concierge services and a porter/bellboy
  • Guest reviews speak highly of the pool, helpful staff and location
Room features
All rooms are individually decorated, and feature comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels

All-inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Similar properties

3 outdoor pools

Playa Los Arcos Hotel Beach Resort & Spa

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
8.2 out of 10, Very good, 1,180 reviews
Playa Los Arcos Hotel Beach Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM to 10 PM.

Is Casa Dona Susana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Dona Susana?

Limited spots are available.

What time is check-in at Casa Dona Susana?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at Casa Dona Susana?

Checkout is at noon.

Are there all-inclusive benefits at Casa Dona Susana?

Some rate plans available at this property are all-inclusive.

Where is Casa Dona Susana located?

Located in Romantic Zone, this beach hotel is steps away from Olas Altas Street and Playa de los Muertos. Malecon is 1.1 mi (1.7 km) away.

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Reviews

Casa Dona Susana Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 561 out of 1001 reviews
Rating 8 - Good. 253 out of 1001 reviews
Rating 6 - Okay. 106 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

Reviews

10/10 Excellent

josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great prime location close to the beach a little outdated but the location is everything the staff is great thanks to Marisol at the front desk she was verry sweet and helpful I will come back soon love PV
Stayed 4 nights in Oct 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the area, love old Villarta! The room stayed nice and cool and we were lucky enough to receive a free upgrade for our special occasion. We would definitely recommend staying there.
Stayed 7 nights in Oct 2025

8/10 Good

MAGIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities
We enjoyed our stay. Nice Mexican feeling getaway with friendly staff.
Stayed 7 nights in Jun 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Stayed 7 nights in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great time again. The staff, location and service was awesome. We love visiting there and always recommend Casa Dona Susana to our friends.
Stayed 4 nights in Jul 2025

10/10 Excellent

rod

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

Fox

Liked: Cleanliness, amenities
Yes
Stayed 3 nights in Oct 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has beautiful foliage, comfortable rooms, and the most welcoming staff. Would definitely stay here again!
Stayed 4 nights in Apr 2025

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location and friendly staff.
Stayed 2 nights in Dec 2024

8/10 Good

Gene Carl

Liked: Cleanliness, amenities, property conditions & facilities
A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon
Stayed 7 nights in May 2025

8/10 Good

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property friendly staff.close to everything.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay definitely will be returning
Stayed 7 nights in Nov 2024

6/10 Okay

cynthia Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the property and would definitely stay again
Stayed 8 nights in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love casa Dona Susana as it is quiet and part of the Los Arcos complex with all the amenities, pools and beach.
Stayed 3 nights in Mar 2025

8/10 Good

Sabino

Liked: Cleanliness
Nice location and convenient access to the beach and local restaurants
Stayed 3 nights in Sep 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love this hotel. Have gone there many many times
Stayed 14 nights in Mar 2025

10/10 Excellent

WCurtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience & very helpful staff
Stayed 4 nights in Mar 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start. No bar, no restaurant. No parking for my rent a car in the hotel. I bought all inclusive but the bar is two blocks away, it closes at 10:30pm. The TV didn’t work. This was the first Hotel I have ever stayed. The staff was rude.
Stayed 3 nights in Oct 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a 2 night stay in town. Front desk staff was friendly and helpful. All-inclusive buffet option was good. Would definitely recommend as a good place to stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Well located. Good breakfast. Helpful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Misioneros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Apr 2025

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space, nice and quiet and the pool was never busy. Nice to have the option of getting food/drink/pool at los arcos but still get to come back to a less busy hotel! And no kids ;-)
Stayed 7 nights in Apr 2025

8/10 Good

Denise

Liked: Amenities, property conditions & facilities
Loved the rooftop
Stayed 5 nights in Apr 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Doña Susan was a fantastic stay. Affordable! Room was a little dated but overall a great stay. Staff was very attentive and helpful. Access to the sister hotel amenities was a wonderful touch!
Stayed 8 nights in Jan 2025