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Reviews of Sutera @ Mantanani Island Resort & SPA

3 out of 5
Sutera @ Mantanani Island Resort & SPA
Pulau Mantanani Besar, Kampong Mantanani, Pulau Mantanani Besar, Sabah

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Thomas

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Worst hotel for eco despite beautiful setting
Let’s start with the good. The reception and restaurant staff were friendly and helped us where necessary. The beach was naturally beautiful and there was plenty of space to relax. The room was nice, clean and spacious. Only staff grumble was the spa which we booked and then they never reserved a slot for us so we had to wait a while for it to be set up. Now for the bad. Away from the main beach area that was a lot of plastic waste, and cleared foliage dumped in refuse bags, clearly by the hotel as due to the set up and geography they were the only ones with access. On our first morning we got out of the hotel boundaries (certainly not signposted with the intention for people to do this) and we walked around the island to the local village. People were friendly and smiley. We got to another beach area and what can only be described as a plastic grave yard awaited us. It was horrific. Not just single use plastic but nappies, tyres, old furniture, fishing nets. So what has this to do with the hotel? Other than being part of the local community and seemingly doing nothing to help, they ran a polluting generator 24/7 where the village had solar panels. But the worst thing by far as the clear signage not allowing us to fill up water bottles. We were even stopped from getting water at lunch time as we had gone ala crate and not for the buffet. The ONLY was to drink water was to buy small Plastic bottles every time. HOW IS THIS ALLOWED?! The whole thing was very upsetting
Local beach (not hotel resort)
Water only allowed for buffet
When it looks nice
Stayed 2 nights in Oct 2023

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clear water
Stayed 1 night in Mar 2023
Response from Resort Management Team on 18 Apr,2023
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very relaxing. We enjoyed swimming in the sea and reading as we lounged on loungers. We were kept well-fed, the food was plentiful and delicious. The room and all areas of the resort were spotless.
Stayed 2 nights in Jul 2020
Response from Arvine on 31 Jul,2020
Thank you for your feedback and we hope to have the pleasure welcome you back to the Resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Paradise, Big Soul
Why merely disembark day-trip speed boats for a rushed photo-shoot of Pulau Mantanani Besar’s marine protected coral reef island? Instead, indulge at your own pace on white sandy beachfront chalets like pampered VIP guests. Savior Mantanani’s teal blue aquatic splendor by basking in comfort while feasting on four tasty meals a day. That was exactly what my partner and I embarked on for six whole days. We cherished every moment of our time here. The only regret was not staying longer. We departed with watery eye melancholy as our speedboat sailed off. Looking backwards, the collective smiles of the attentive food & beverage team lingered in our hearts as our paradise island shrunk into the distance. Our final verdict: Mantanani Island was even more spectacular in person than the photogenic postcard pictures. This thanks in part to the wonderful individuals immersed in Sutera’s cheerful hospitality culture. ‘Small paradise, big soul’ sums up our experience here.
Extraordinary dining at Sutera Matanani Resort
Chalet L3
Teal blue beach on North side
Eastern tail-end of isle.
Stayed 4 nights in Dec 2019
Response from Helenah on 24 Dec,2019
Dear Sir/ madam, Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Sabah. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we’ll all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.

2/10 Terrible

Siu Tsun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary ruined
Cancelled last minute due to weather condition and forcefully shoved us to another hotel (Sutera Magellan) under their group. Literally waited nearly five hours trying to reach management while the Magellan front desk was extremely unhelpful and just put up a "not our fault" attitude and Mantanani wouldn't answer a single call. Only positive experience was that the hotels.com representative was willing to help us book another hotel and refund us the difference while I am still waiting for this hotel group to process my refund for the cancellation on transportation (which they say will take 2 working weeks, while they happily took my cash and booked the transportation within 30 minutes) and the manager's email is unreachable for some reason.
Stayed 1 night in Sep 2019
Response from Central Reservation on 3 Dec,2019
Dear Sir/ Madam, We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. We will try our best next time to improve and make our guest happy and have a pleasant –stay with us. Thank you for letting us know. We’re sorry once again. Warmest Regards, Central Reservation

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Room and bed were very comfortable. Included in plan was excellent breakfast, lunch, afternoon tea and dinner...all very good quality. Also included were snorkeling trips. We stayed 2 nights but given the distance getting there one more night would have been perfect.
Stayed 2 nights in May 2019
Response from Central Reservation on 3 Dec,2019
Dear Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Sabah. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we’ll all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.

10/10 Excellent

Eufemia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quality of service
excellent
Stayed 2 nights in May 2019
Response from Anastasia on 15 May,2019
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
staff were an absolute delight, from the reception to the boat men, we felt welcomed and taken cared of. The rooms however were a little old but the view, the food and hospitality made up for it.
Stayed 2 nights in Apr 2019
Response from Anastasia on 15 May,2019
Thank you for your feedback.

8/10 Good

TOMOYA, Yokohama-city,Kanagawa-ku

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
海しかないです。食事は焼きそばとチャーハンを頼んでおけば無難に美味いです。
Stayed 2 nights in Apr 2024

10/10 Excellent

Ahyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
즐거운 여행이었다
직원들이 매우 친절하고 룸 컨디션도 좋았습니다
Stayed 2 nights in Nov 2022
Response from Resort Management Team on 29 Nov,2022
Dear Ahyung,Thank you for your comments. We are delighted to hear that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Dukyoung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
자연친화적 :) 너무 예쁜 바다
Stayed 2 nights in Aug 2022
Response from Resort Management Team on 11 Sept,2022
Dear Dukyoung,Thank you for your review and we are delighted you enjoyed your stay with us.We hope to welcome you again soon.Regards

10/10 Excellent

YU HSUAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience !
環境好舒服,員工們都熱情!
Stayed 1 night in Feb 2020
Response from HELENAH on 11 Mar,2020
Dear Sir/ Madam, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Thank you for your feedback and we hope to have the pleasure to welcome you back to Sutera Mantanani.

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Superbe hôtel dans une île qui pourrait être magnifique si il y avait moins de détritus sur les pourtours de l’ile !! La plage de l’hotel est quant à elle, propre ;) Un peu déçue également de ne pas avoir pu voir de lamantins, malheureusement ils ont disparus depuis 3 ans ! Rien à redire sur l’hôtel par lui même, le personnel est au petits soins et très sympathiques.
Stayed 2 nights in Nov 2019
Response from Helenah on 14 Nov,2019
Dear Virginia, Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we’ll all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.

6/10 Okay

Pok Man

Liked: Staff & service, room comfort
性价比还好的酒店,可惜美人魚岛的环境已变差了。
Stayed 1 night in Oct 2019
Response from Helenah on 5 Nov,2019
Dear Sir/ Madam, We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. We will try our best next time to improve and make our guest happy and have a pleasant –stay with us. Thank you for letting us know. We’re sorry once again. Warmest Regards, Central reservation

10/10 Excellent

Ryuichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!! I went there with my girlfriend n family of my girlfriend. We spend very good time! There are good cottage, relaxing space, good foods(4 menu of lunch n dinner) You should go to the island!
Stayed 1 night in Jun 2019
Response from Central Reservation on 3 Dec,2019
Dear Sir/ madam, Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Sabah. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we’ll all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.