The hotel facilities are really great, the pool are, beach, amenities are I good confusing, for families the kids club is outstanding.
Nevertheless the room confusing is awful, I was in two different rooms given a serious problem since they had bad maintenance of AC and rooms had a serious humidity issue, resulting in mold and gas radon smell all over the rooms, make very difficult to be comfortable with this, they put even big dehumidifier to help, but is too much mold smell. Two rooms same condition.
The beds are double, not even queen, if room occupancy for a family of 4 is very uncomfortable. Internally the administration don’t care about customer satisfaction, they don’t allow you to use pool area before 9am if for a reason you leave your stuff for a minute is taken out and they don’t get any responsibility of the taken goods. They start pressure washing at 12pm next to kids pool, making all parents took kids out given the toxic smell to gasoline, and they persist for 3 hrs.
The personal is not enough, on restaurants personal is hard to find, and waiting are very long.
I did make a survey for the restaurant services and next day they called me at 8am to question my evaluation in a bad manner and challenging my answers, I felt stalked.
The food is very good, probably for the size of hotel they need a bit more variety on specialties since are only 4 restaurants, they are not organized et all, they don’t allow reservations so restaurant waiting is way too long