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Rating 10 - Excellent. 183 out of 625 reviews" "
10 - Excellent
183
Rating 8 - Good. 289 out of 625 reviews" "
8 - Good
289
Rating 6 - Okay. 104 out of 625 reviews" "
6 - Okay
104
Rating 4 - Poor. 35 out of 625 reviews" "
4 - Poor
35
Rating 2 - Terrible. 14 out of 625 reviews" "
2 - Terrible
14
8.4/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
jorge
Travelled with partner
20 May,2024
Disliked: Amenities
No much going on in the spring summer time
jorge
Stayed 1 night in May 2024
Response from Amelie on 20 May,2024
Dear Jorge,Thank you for your feedback. We understand Stoneham is more quiet in Spring/summer time.The moutains around to go hiking, the river, the environment and the pool (in summer) are our strenght before the snow's back.
A, young, well-trained and helpful staff made our stay that much more enjoyable. Eager to be helpful whenever we had a need, the staff was consistently pleasant. Our experience, thanks to them, was "tres agradable"!
ANDREW
Stayed 3 nights in Dec 2023
Response from Lucie on 9 Jan,2024
Thank you very munch and I will pass the message to my team.
8/10 Good
Kadriye
Travelled with family and small children, Travelled with pets
Merci d'avoir pris le temps de laisser un commentaire Benoit. Au plaisir de vous accueillir sur un futur séjour. Nous vous souhaitons de joyeuse fêtes de fin d'année.
Merci Marie-Claude d'avoir pris le temps de nous laisser un commentaire. Nous espérons que vous ayez apprécié votre séjour malgré votre attente.Au plaisir de vous accueillir sur un futur séjour.
10/10 Excellent
Cassandra
23 Oct,2023
Cassandra
Stayed 1 night in Oct 2023
Response from Amelie on 26 Oct,2023
Merci Cassandra d'avoir pris le temps de laisser une note. Au plaisir de vous revoir sur un futur séjour.
Hors-saison de ski, donc beaucoup moins achalandé.
Assez proche de Québec pour pouvoir visiter la ville. Un bon 20 min d'autos, mais plus calme et plus frais que la ville.
Very quiet room ,very clean . Very large space in the room .
We slept very well, comfort.
Free coffee . The staff are very polite and try to help us.
The outdoor is full nature with a view on ski slopes .
Neighborhood is fantastic with a nice pool. Nice place to eat near the hotel.
André
Stayed 2 nights in Aug 2023
Response from Geneviève on 21 Aug,2023
Merci de votre visite au plaisir de vous revoir à la montagne ... en Hiver ;-)
8/10 Good
Mohammad
17 Aug,2023
Liked: Cleanliness, staff & service
Mohammad
Stayed 1 night in Aug 2023
Response from Geneviève on 21 Aug,2023
Merci de votre visite au plaisir de vous revoir à la montagne ... en Hiver ;-)
This property was conveniently located for visiting the Parc National de la Jacques Cartier. We used it as a place to sleep. It was clean and met our needs.
Matthew
Stayed 2 nights in Jul 2023
Response from France on 12 Jul,2023
merci de votre visite - au plaisir de vous revoir à la montagne
Nice location, friendly and helpful staff, property and room was clean as we stayed for 3 nights. Bed was really comfortable.
Microwave and toaster at the reception. AC didn’t work as well as we expected.
Anwar
Stayed 3 nights in Sep 2022
Response from Lucie on 6 Sept,2022
Thanks for your comment.and we take note of your remark concerning the air conditioning unit.
4/10 Poor
Vasiliki
Travelled with family and small children
5 Sept,2022
Liked: Staff & service
Disliked: Cleanliness, amenities
There are no hot tubs , pool isnt working , 3 night stays no housekeeper, they even told us to bring the garbage down ourselves , worst hotel experience ever
Vasiliki
Stayed 3 nights in Sep 2022
Response from Lucie on 5 Sept,2022
We are sorry for your experience at our hotel. The spas have been closed since march 2020 (Covid) Since the return to class of the students,we have lifeguard only on Saturday and Sundy and It is why the swimming pool was not open during your stay.. For your garbage, you could have left them at the bedroom door.