Interior detail

Reviews of Hôtel Palace Royal

4 out of 5
Hôtel Palace Royal
775 Honoré-Mercier Ave, Québec City, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 1035 out of 2141 reviews" "
Rating 8 - Good. 639 out of 2141 reviews" "
Rating 6 - Okay. 269 out of 2141 reviews" "
Rating 4 - Poor. 122 out of 2141 reviews" "
Rating 2 - Terrible. 76 out of 2141 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mona

Liked: Property conditions & facilities
Perfect location
Stayed 2 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on 28 Apr,2024
Thank you for your kind words regarding our hotel's location. We are delighted to hear that you found it to be perfect for your needs.Ensuring that our hotel is conveniently located is one of our top priorities, and we are thrilled that it contributed positively to your stay.We look forward to welcoming you back to the Hotel Palace Royal for another enjoyable experience.Warm regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Meriem El Oualid-Superviseure de réception on 30 Apr,2024
Merci infiniment pour votre note parfaite de 5/5 et pour votre commentaire élogieux ! Nous sommes absolument ravis que vous ayez passé un séjour aussi agréable parmi nous.Votre satisfaction est notre plus grande récompense, et nous sommes enchantés d'apprendre que vous avez apprécié chaque aspect de votre expérience à l'Hôtel Palace Royal. Votre mention de la propreté de la piscine, de la qualité du service de notre personnel, ainsi que de la vue magnifique depuis votre chambre, nous remplit de joie.Nous sommes sincèrement reconnaissants de votre recommandation et espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour mémorable à l'avenir.Avec nos meilleures salutations,

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is good. Hot tub jets are weak. Elevators are fast. Staff is great, very polite,, very helpfull in every way. Early Check in was a charm, room was ready at noon and we were cheerfully handed our room keys.
Stayed 3 nights in Apr 2024
Response from Jean-François Pleau on 27 Apr,2024
Dear Pierre ,Thank you for awarding us a perfect 5/5 review score! We're absolutely thrilled that you had such a wonderful experience at Hotel Palace Royal.Your high rating means a lot to us, and we're delighted to know that you enjoyed your stay. If there's anything else we can do to maintain this level of excellence or if you have any suggestions for improvement, please feel free to share.We look forward to the opportunity of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved our stay. The amenities, especially the pool, were fantastic! Our inside balcony overlooking the pool was a lot of fun, and two nights of our stay included live music, which was a nice touch. The hotel was perfectly situated to the historic district.
Stayed 3 nights in Apr 2024
Response from Jean-François Pleau on 22 Apr,2024
Dear Sandra ,Thank you for taking the time to leave us a fantastic 5/5 review! We're absolutely thrilled to hear about your positive experience at Hotel Palace Royal.We're glad you enjoyed our convenient location and that our team provided you with excellent service. Your kind words mean a lot to us and serve as a great source of motivation.If you have any more feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Apr 2024
Response from Jean-François Pleau on 22 Apr,2024
Dear Christopher ,Thank you for taking the time to leave us a fantastic 5/5 review! We're absolutely thrilled to hear about your positive experience at Hotel Palace Royal.We're glad you enjoyed our convenient location and that our team provided you with excellent service. Your kind words mean a lot to us and serve as a great source of motivation.If you have any more feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable. The room was clean and staff friendly.
Stayed 1 night in Apr 2024
Response from Jean-François Pleau on 22 Apr,2024
Dear Eric ,Thank you for taking the time to leave us a fantastic 5/5 review! We're absolutely thrilled to hear about your positive experience at Hotel Palace Royal.We're glad you enjoyed our convenient location and that our team provided you with excellent service. Your kind words mean a lot to us and serve as a great source of motivation.If you have any more feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with gracious staff. Wonderful location.
Stayed 3 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on 20 Apr,2024
Thank you for your kind words! We're delighted to hear that you found our property beautiful and our staff gracious during your stay at Hotel Palace Royal. It's wonderful to know that you enjoyed our location as well.Providing exceptional service and a pleasant experience for our guests is our top priority, and we're thrilled that we succeeded in making your stay memorable.If you have any further feedback or requests, please don't hesitate to let us know. We're here to ensure that your future visits are just as wonderful.We look forward to welcoming you back to Hotel Palace Royal in the future!Warm regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on 20 Apr,2024
Thank you so much for rating your experience at Hotel Palace Royal a perfect 5/5! Your feedback is greatly appreciated, and we're delighted to hear that we met or exceeded your expectations during your stay.Providing exceptional service and ensuring your satisfaction is our top priority, and we're thrilled that we were able to deliver on that promise.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, convenient parking
Stayed 1 night in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on 12 Apr,2024
Thank you for your kind words! We're delighted to hear that you found Hotel Palace Royal beautiful and our parking convenient. Providing a pleasant experience for our guests is our top priority, and we're thrilled that you enjoyed your stay with us.If you have any further feedback or requests, please feel free to let us know. We're here to ensure your future visits are just as wonderful.We look forward to welcoming you back to Hotel Palace Royal for another enjoyable stay in the future!Best regards,

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, easy parking & plenty of interesting sights, shopping and dining nearby. All the staff superb, both the hotel and restaurant. Thanks
Stayed 2 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on 13 Apr,2024
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic stay at Hotel Palace Royal and that you found our parking convenient. It's wonderful to know that you enjoyed the nearby sights, shopping, and dining options as well.We truly appreciate your compliments about our staff, both at the hotel and the restaurant. Providing exceptional service is what we strive for, and it's rewarding to hear that we succeeded in making your stay memorable.If you ever find yourself back in Quebec City, we would be delighted to welcome you again for another wonderful experience.Warm regards,

8/10 Good

Camille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking to ameliorate
Stayed 1 night in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on 9 Apr,2024
Thank you for your feedback regarding our parking facilities. We appreciate your input as it helps us identify areas for improvement.We understand the importance of providing convenient and efficient parking for our guests, and we apologize if your experience did not meet your expectations. Rest assured that we take your comments seriously and will look into ways to enhance our parking amenities to better serve you in the future.If you have any specific suggestions or concerns about our parking facilities, please feel free to share them with us. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to Hotel Palace Royal for a more satisfactory experience in the future.Best regards,

8/10 Good

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le spectacle de musique etais vraiment cool
Stayed 3 nights in Apr 2024
Response from Meriem El Oualid-Superviseure de réception on 9 Apr,2024
Nous sommes ravis d'apprendre que vous avez apprécié le spectacle de musique pendant votre séjour à l'Hôtel Palace Royal. Rien ne nous rend plus heureux que de savoir que nos clients ont passé un moment agréable et mémorable lors de leur visite.Nous nous efforçons toujours de proposer des divertissements de qualité pour enrichir l'expérience de nos clients, et nous sommes heureux que notre spectacle de musique ait été à la hauteur de vos attentes.Nous vous remercions sincèrement d'avoir partagé votre expérience positive, et nous espérons avoir le plaisir de vous accueillir à nouveau à l'Hôtel Palace Royal pour d'autres moments de divertissement et de détente.Cordialement,

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 4 nights in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on 7 Apr,2024
Thank you for your kind words! We're thrilled to hear that you had a great stay at Hotel Palace Royal. Your satisfaction is our top priority, and we're delighted that we could provide you with an enjoyable experience.If you have any specific feedback or requests for your next stay, please feel free to let us know. We're always here to ensure that your future visits are just as wonderful as this one.We look forward to welcoming you back for another great stay in the future!Best regards,

8/10 Good

top bsc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on 7 Apr,2024
Merci d'avoir pris le temps de partager votre évaluation de 4/5 pour votre séjour à l'Hôtel Palace Royal. Votre feedback est très important pour nous alors que nous cherchons continuellement à améliorer nos services et à offrir une expérience exceptionnelle à nos clients.Si vous avez des suggestions ou des commentaires spécifiques sur des aspects de votre séjour qui pourraient être améliorés, nous serions reconnaissants de les entendre. Votre opinion nous aide à identifier les domaines où nous pouvons nous améliorer afin de mieux répondre à vos attentes à l'avenir.Nous espérons que malgré cette évaluation, votre expérience globale a été positive et que vous envisagerez de séjourner à nouveau avec nous lors de vos futurs voyages à Québec. Nous sommes toujours là pour vous offrir un service exceptionnel et un séjour mémorable.Cordialement,

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel!
Stayed 3 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 6 Apr,2024
Thank you for taking the time to rate your experience at Hotel Palace Royal. We appreciate your feedback and are pleased to see that you had a positive stay overall, as indicated by your rating of 4 out of 5.Your satisfaction is important to us, and we're always looking for ways to improve. If there's anything specific you think we could do better, or if you have any additional comments or suggestions, please feel free to share them with us.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel! Perfect Parking, just the sofa bed is a little uncomfortable.
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 6 Apr,2024
Dear Carlos,Thank you for your positive feedback regarding your recent stay at Hotel Palace Royal. We're delighted to hear that you found our hotel to be great and that you were satisfied with our parking facilities.We appreciate your feedback regarding the sofa bed. Your comfort is important to us, and we will certainly take your comments into consideration as we strive to continuously improve our accommodations and services.We hope to have the pleasure of welcoming you back to Hotel Palace Royal for another enjoyable stay in the future. If you have any further feedback or requests, please don't hesitate to let us know.Best regards,

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 6 Apr,2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's location during your stay at Hotel Palace Royal. Being situated in a great location is one of the highlights we take pride in, and we're delighted that it added to your overall experience.We hope to have the opportunity to welcome you back again in the future for another enjoyable stay. If you have any other comments or requests, please feel free to let us know.Best regards,

10/10 Excellent

Tina E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Meriem El Oualid-Front Desk Supervisor on 7 Apr,2024
Thank you so much for rating your experience at Hotel Palace Royal a perfect 5/5! Your feedback is greatly appreciated, and we're delighted to hear that we met or exceeded your expectations during your stay.Providing exceptional service and ensuring your satisfaction is our top priority, and we're thrilled that we were able to deliver on that promise.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

8/10 Good

Michel J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 6 Apr,2024
Thank you for taking the time to rate your experience at Hotel Palace Royal. We appreciate your feedback and are pleased to see that you had a positive stay overall, as indicated by your rating of 4 out of 5.Your satisfaction is important to us, and we're always looking for ways to improve. If there's anything specific you think we could do better, or if you have any additional comments or suggestions, please feel free to share them with us.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

2/10 Terrible

Blanche

Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 20 Apr,2024
Thank you for sharing your feedback with us, although we're disappointed to hear that your experience at Hotel Palace Royal warranted a 1/5 rating. Your satisfaction is our top priority, and we sincerely apologize for any shortcomings during your stay.We would greatly appreciate any specific details or concerns you may have encountered so that we can address them promptly and improve our services for future guests. Your feedback is invaluable to us, and we're committed to ensuring that all our guests have a pleasant and comfortable stay with us.If you would like to discuss your experience further or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.Warm regards,

8/10 Good

Javad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on 30 Mar,2024
Nous vous remercions d'avoir pris le temps de nous laisser vos commentaires. Bien que nous soyons heureux d'apprendre que votre séjour à l'Hôtel Palace Royal ait été globalement satisfaisant, nous sommes désireux d'en savoir plus sur les aspects qui auraient pu être améliorés pour atteindre la note parfaite.Votre rétroaction est précieuse pour nous aider à identifier les domaines où nous pouvons nous améliorer et à garantir que nous offrons une expérience exceptionnelle à tous nos clients. Si vous avez des suggestions spécifiques ou des préoccupations que vous aimeriez partager, n'hésitez pas à nous contacter directement.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'Hôtel Palace Royal et de vous offrir une expérience encore meilleure lors de votre prochaine visite.Cordialement,

10/10 Excellent

Crispina Lyn Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on 30 Mar,2024
Un immense merci pour votre incroyable note de 5/5! Nous sommes extrêmement reconnaissants pour votre évaluation parfaite et vos éloges.Votre satisfaction est notre plus grande récompense, et nous sommes ravis que vous ayez trouvé votre expérience à l'Hôtel Palace Royal à la hauteur de vos attentes. Si vous avez des détails spécifiques que vous avez particulièrement appréciés lors de votre séjour, nous serions ravis de les entendre.Nous avons hâte de vous accueillir à nouveau lors de votre prochaine visite à Québec et de vous offrir une autre expérience mémorable.Cordialement,

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very unique and nice set up with the pool in the middle which is really cool. The old town is so close, everything is within walking distance, staff and housekeeping was friendly, we felt confortable in the rooms, we really had a great experience in general!
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 30 Mar,2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the unique setup of our hotel, particularly the pool in the middle, which we're glad you found really cool.It's fantastic to know that our close proximity to the old town made exploring the area convenient for you, and we're pleased that you found everything within walking distance.We truly appreciate your kind words about our friendly staff and housekeeping team. Ensuring our guests feel comfortable and welcomed is our top priority, and we're delighted that you felt at ease in our rooms.Thank you for sharing your great experience with us! We look forward to welcoming you back for another memorable stay at Hotel Palace Royal in the future.Warm regards,

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN AND NICE POOL AREA
Stayed 3 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 23 Mar,2024
Thank you for your positive feedback about our clean and nice pool area at Hotel Palace Royal. We're delighted to hear that you enjoyed your time relaxing by the pool.Maintaining a clean and inviting pool area is important to us, and we're pleased that you found it to be to your satisfaction.If there's anything else we can do to enhance your experience or if you have any further comments, please feel free to let us know. We're here to ensure that you have a wonderful stay with us.Warm regards,

10/10 Excellent

Brandon

Stayed 3 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 6 Apr,2024
Thank you so much for your outstanding rating! We truly appreciate your feedback and are thrilled to hear that you had a flawless experience during your stay at Hotel Palace Royal, as indicated by your rating of 5 out of 5.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything specific you particularly enjoyed or if you have any further comments or requests, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional stay in the future.Best regards,

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent, highly recommend
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 17 Mar,2024
Thank you so much for your glowing review! We are thrilled to hear that you found everything about your stay at Hotel Palace Royal to be excellent. Your recommendation means the world to us!We take great pride in providing exceptional service and ensuring that our guests have a wonderful experience from start to finish. It's incredibly rewarding to receive such positive feedback from you.If you ever find yourself back in Quebec City, we would be honored to welcome you back to Hotel Palace Royal for another fantastic stay.Warm regards,

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 17 Mar,2024
Thank you so much for rating your experience at Hotel Palace Royal a perfect 5/5! Your feedback is greatly appreciated, and we're delighted to hear that we met or exceeded your expectations during your stay.Providing exceptional service and ensuring your satisfaction is our top priority, and we're thrilled that we were able to deliver on that promise.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

ahna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is close to all the shop and restaurants. Very easy to walk to where you need to go. The beds were super comfortable and the hotel is very quiet. My only disappointment is the breakfast buffet. They charge around $25-27 and the quality of the food was mediocre. You are better off spending that money at a nearby restaurant.
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 16 Mar,2024
Thank you for taking the time to share your feedback regarding your recent stay at Hotel Palace Royal. We're pleased to hear that you found our location convenient, making it easy to access nearby shops and restaurants. Additionally, we're glad you enjoyed the comfort and tranquility of our hotel.However, we regret to learn that your experience with our breakfast buffet did not meet your expectations. Please accept our sincere apologies for any disappointment this may have caused. Your feedback is invaluable to us, and we will certainly review it with our team to make necessary improvements and ensure a better dining experience for our guests.We appreciate your honesty and hope that despite this issue, you had an overall enjoyable stay with us. Should you give us another opportunity to host you in the future, we'll strive to exceed your expectations in every aspect of your stay.Warm regards,

10/10 Excellent

ahna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great. Very close to all the shops and restaurant. The beds were very comfortable and the hotel was surprisingly quiet.
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 16 Mar,2024
Thank you for sharing your positive feedback about your recent stay at Hotel Palace Royal! We're thrilled to hear that you enjoyed our excellent location, which provides easy access to all the shops and restaurants in the area.It's wonderful to know that you found our beds to be very comfortable and that you were pleasantly surprised by the quiet atmosphere of the hotel. Providing a peaceful environment for our guests to relax and rest is one of our top priorities.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back to our hotel during your future visits to Quebec City.Warm regards,

10/10 Excellent

LOUISE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed for three nights and loved this hotel. My two girls both love swimming so the pool was lovely and was a big plus - and pretty quiet after the weekend rush. Walking distance from old Quebec. I’d book here again.
Stayed 3 nights in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on 16 Mar,2024
Thank you so much for sharing your positive experience at Hotel Palace Royal! We're delighted to hear that you and your family enjoyed your three-night stay with us.It's wonderful to know that your girls enjoyed the pool, and we're glad that you found it to be a relaxing retreat after the weekend rush. Being within walking distance from Old Quebec certainly adds to the charm of our location, and we're pleased that it contributed to your enjoyment of the area.We truly appreciate your kind words and your intention to book with us again. It would be our pleasure to welcome you back for another memorable stay whenever your travels bring you to Quebec City.Warm regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Très satisfaite!!
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on 16 Mar,2024
Nous sommes absolument ravis de lire que vous avez été très satisfaite de votre séjour à l'Hôtel Palace Royal! Votre bonheur est notre plus grande récompense, et nous sommes enchantés que nous ayons pu répondre à vos attentes et vous offrir une expérience mémorable.Si vous avez des moments spécifiques de votre séjour que vous avez particulièrement appréciés ou si vous souhaitez partager d'autres commentaires, n'hésitez pas à nous en faire part. Votre satisfaction est notre priorité absolue, et nous sommes toujours là pour vous offrir le meilleur service possible.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain voyage à Québec. En attendant, nous vous remercions sincèrement de votre aimable soutien.Cordialement,

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on 16 Mar,2024
Merci d'avoir pris le temps de partager votre évaluation de 4/5 pour votre séjour à l'Hôtel Palace Royal. Votre feedback est très important pour nous alors que nous cherchons continuellement à améliorer nos services et à offrir une expérience exceptionnelle à nos clients.Si vous avez des suggestions ou des commentaires spécifiques sur des aspects de votre séjour qui pourraient être améliorés, nous serions reconnaissants de les entendre. Votre opinion nous aide à identifier les domaines où nous pouvons nous améliorer afin de mieux répondre à vos attentes à l'avenir.Nous espérons que malgré cette évaluation, votre expérience globale a été positive et que vous envisagerez de séjourner à nouveau avec nous lors de vos futurs voyages à Québec. Nous sommes toujours là pour vous offrir un service exceptionnel et un séjour mémorable.Cordialement,

10/10 Excellent

sarah

Everything was great, from check in, to the room, to parking, to the location proximity to Old Town (all within walking distance). Would definitely book here again!
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 12 Mar,2024
We are truly grateful for your wonderful review! It brings us immense joy to know that every aspect of your stay, from the smooth check-in process to the comfort of your room, convenient parking, and the ideal proximity to Old Town, exceeded your expectations. It's fantastic to hear that you would choose Hotel Palace Royal again for your future visits.Your positive feedback motivates our team to continue delivering exceptional service. We eagerly anticipate the opportunity to welcome you back, ensuring another memorable and delightful experience during your stay in Quebec City.Warm regards,

10/10 Excellent

Édith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 12 Mar,2024
Thank you so much for your outstanding 5/5 review! We are thrilled to receive such a high rating from you and are delighted that your experience at Hotel Palace Royal met your expectations.Your perfect score encourages us to maintain our commitment to excellence in service and hospitality. We appreciate your support and look forward to the pleasure of hosting you again whenever your travels bring you back to Quebec City.If there's anything specific you loved about your stay that you'd like to share, or if there's anything we can improve upon, please don't hesitate to let us know.Warm regards,

8/10 Good

Valérie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The sauna was not working and the products in the spa irritated my skin.
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 9 Mar,2024
Thank you for taking the time to share your feedback regarding your recent experience at the Palace Royal. We sincerely apologize for the inconvenience you encountered with the sauna not working and the spa products causing irritation to your skin.Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short in these areas. We will investigate the issues with the sauna and review the products used in the spa to ensure the necessary improvements are made.If there is anything specific you would like to share or if you have further details about your experience, please feel free to let us know. We value your input and will take the necessary steps to address these concerns.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable and relaxing experience in the future.Best regards,

8/10 Good

Christine

Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on 10 Mar,2024
Nous vous remercions d'avoir pris le temps de partager votre évaluation avec nous. Nous sommes ravis de constater que votre expérience au Palace Royal a été globalement positive.Votre note de 4/5 est très appréciée, et nous sommes reconnaissants de votre retour. Si vous avez des commentaires supplémentaires ou des suggestions pour améliorer encore votre expérience, n'hésitez pas à nous les faire savoir. Nous sommes déterminés à offrir un service exceptionnel à nos clients.Nous espérons avoir l'occasion de vous accueillir à nouveau au Palace Royal pour un séjour encore plus satisfaisant dans le futur.Cordialement,

10/10 Excellent

Ara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place and clean
Stayed 3 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 9 Mar,2024
Thank you for taking the time to share your positive feedback about your stay at the Palace Royal. We are delighted to hear that you found our hotel to be a good place and appreciated the cleanliness.Your satisfaction is our priority, and we are pleased to have met your expectations. If you have any specific comments or if there is anything else you would like to share about your experience, please feel free to let us know.We look forward to the opportunity to welcome you back in the future and provide you with another enjoyable stay.Best regards,

6/10 Okay

Kelsey

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Meriem El Oualid-Front Desk Supervisor on 10 Mar,2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty in providing a 3/5 review. Understanding our guests' experiences helps us identify areas for improvement and continue to enhance our services.If there are specific aspects of your stay that you would like to address or if you have any suggestions for how we can make your next visit more enjoyable, please feel free to share them with us. We are committed to delivering a positive experience for all our guests, and your input is invaluable in achieving that goal.We look forward to the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

10/10 Excellent

Michel

Travelled with family and small children
Bel hôtel très bien situé dans le Vieux Québec. Nous y étions avec nos petits-enfants et ils ont aimé surtout la piscine. Nous y retournerons
Stayed 1 night in Mar 2024
Response from Meriem El Oualid-Superviseure de réception on 4 Mar,2024
Quel plaisir de lire vos commentaires positifs sur notre hôtel au cœur du Vieux Québec. Nous sommes ravis que vous ayez apprécié votre séjour, surtout en compagnie de vos petits-enfants qui ont particulièrement aimé notre piscine.Nous sommes honorés de savoir que vous envisagez de revenir séjourner chez nous. C'est notre plus grande récompense de savoir que vous avez passé un agréable moment parmi nous.Si jamais vous avez des préférences spécifiques pour votre prochain séjour ou si vous avez des commentaires supplémentaires à partager, n'hésitez pas à nous en faire part. Nous sommes là pour rendre chacun de vos séjours inoubliable.Nous espérons avoir le plaisir de vous accueillir à nouveau au Palace Royal.Cordialement,

10/10 Excellent

Shayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 2 nights in Feb 2024
Response from Meriem El Oualid-Front Desk Supervisor on 2 Mar,2024
Thank you for your positive feedback! We're glad to hear that you found the Palace Royal to be a nice hotel. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your comments and hope to have the pleasure of welcoming you back for another pleasant stay in the future.Best regards,

10/10 Excellent

Irina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, close to everything. Very helpful stuff. Would highly recommend.
Stayed 6 nights in Dec 2023
Response from Meriem El Oualid-Front Desk Supervisor on 2 Mar,2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay at the Palace Royal, and we appreciate your kind words about our convenient location and helpful staff. Your recommendation means a lot to us.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We aim to provide excellent experiences for our guests, and your feedback helps us achieve that goal.Thank you for choosing the Palace Royal, and we look forward to the opportunity to welcome you back in the future.Best regards,

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would suggest having a better description of where to check in and how the parking garage works.
Stayed 2 nights in Feb 2024
Response from Meriem El Oualid-Front Desk Supervisor on 25 Feb,2024
Thank you for your valuable feedback. We appreciate your suggestion to provide a better description of the check-in process and parking garage procedures. Your input is important to us, as it helps us identify areas where we can improve the guest experience.We will review our communication materials to ensure that guests receive clear and detailed information about the check-in location and parking arrangements. If there are specific details or instructions you believe would be helpful, please feel free to share them.Thank you for choosing the Palace Royal, and we hope to welcome you back with an improved experience in the future. If there's anything else you'd like to discuss or suggest, please don't hesitate to reach out.Best regards,

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room itself looked great but the bathroom was clogged and overflew. We had to take of that ourselves as there were no maintenance on at that time. All the lamps were broken so the only way to turn them on and off was to unplug them. Additionally, the coffee machine was not working. Door to the room had a gap that lead use to hear everything that was happening in the hallway.
Stayed 2 nights in Feb 2024
Response from Meriem El Oualid-Front Desk Supervisor on 24 Feb,2024
I sincerely apologize for the inconveniences you encountered during your stay at the Palace Royal. It's disheartening to hear about issues with the bathroom, broken lamps, a malfunctioning coffee machine, and the noise from the hallway.Your feedback is invaluable, and I assure you that we take these matters seriously. I will personally ensure that our maintenance team addresses the plumbing, lighting, and other issues promptly. We strive to provide a comfortable and seamless experience for our guests, and it's clear that we fell short in your case.If there is anything we can do to make amends or if you have any further details you'd like to share, please don't hesitate to reach out. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best regards,

8/10 Good

Rebecca

Travelled with family
Liked: Amenities
Lovely hotel in the old city with nice walking around it and an ice skating rink across the street. We loved the indoor tropical garden with pool hot tub and sauna. Restaurant was good, parking was easy, everyone was kind. Would recommend and stay there again.
Stayed 2 nights in Feb 2024
Response from Meriem El Oualid-Front Desk Supervisor on 24 Feb,2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a lovely experience at the Palace Royal and enjoyed the charming surroundings of the old city. It's great to know that you appreciated the indoor tropical garden with the pool, hot tub, and sauna, as well as the convenience of the restaurant and parking.Your recommendation means a lot to us, and we would be delighted to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like to highlight or if you have any suggestions, feel free to share.Thank you for choosing the Palace Royal, and we look forward to hosting you again.Best regards,

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place, great city to explore
Stayed 3 nights in Feb 2024
Response from Meriem El Oualid-Front Desk Supervisor on 24 Feb,2024
Thank you for your positive feedback! We're delighted to hear that you found the Palace Royal to be a great place and that you enjoyed exploring the city. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your comments and look forward to the possibility of welcoming you back for another great stay in the future.Best regards,

10/10 Excellent

Zheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice swimming pool and nice restaurant.
Stayed 3 nights in Jan 2024
Response from Meriem El Oualid-Front Desk Supervisor on 19 Feb,2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed the great location, the swimming pool, and the restaurant at the Palace Royal. Our team works hard to provide a memorable experience for our guests, and it's rewarding to know that we met your expectations.If you have any specific highlights or suggestions for improvement, feel free to share. We appreciate your comments and look forward to the possibility of welcoming you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the nice room
Stayed 1 night in Feb 2024
Response from Meriem El Oualid-Front Desk Supervisor on 19 Feb,2024
We're glad to hear that you liked the room at the Palace Royal! Providing comfortable and pleasant accommodations is a top priority for us, and it's always rewarding to know that our guests enjoyed their stay. If you have any specific feedback or if there's anything else you particularly liked, feel free to share. We appreciate your positive comments and hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Best regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect from check in to check out
Stayed 2 nights in Feb 2024
Response from Meriem El Oualid-Front Desk Supervisor on 13 Feb,2024
Thank you so much for your wonderful feedback! We're delighted to hear that your experience, from check-in to check-out, was perfect. Providing excellent service and a memorable stay for our guests is our top priority, and we're thrilled that we were able to meet your expectations.If you have any specific highlights or suggestions you'd like to share, we'd love to hear more. Your feedback is invaluable as we strive to continuously enhance our guest experience.We sincerely appreciate your choice to stay at the Palace Royal, and we hope to have the pleasure of welcoming you back for another perfect stay in the future.Best regards,

10/10 Excellent

YuChiao

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Feb 2024
Response from Meriem El Oualid-Front Desk Supervisor on 13 Feb,2024
Thank you so much for your 5/5 rating! We're thrilled to know that your experience at the Palace Royal was outstanding. If there's anything specific that contributed to your positive experience or if you have any suggestions for improvement, feel free to share.We truly appreciate your feedback and look forward to the possibility of welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please let us know.Best regards,

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really close to everything we were there for! The restaurant in the hotel was so amazing to our 5 year old as well as great food! We had a great time and definitely will be back!
Stayed 3 nights in Feb 2024
Response from Meriem El Oualid-Front Desk Supervisor on 13 Feb,2024
Thank you so much for your fantastic feedback! We're thrilled to hear that the location of the hotel was convenient for everything you had planned and that the restaurant made a positive impression, especially for your 5-year-old. Providing a memorable experience for our guests is what we strive for, and we're delighted to know that you had a great time.We look forward to welcoming you back in the future. If there's anything specific you enjoyed or any suggestions you'd like to share, please feel free to let us know. Your feedback is greatly appreciated.Thank you for choosing the Palace Royal, and we can't wait to have you back for another wonderful stay!Best regards,