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Reviews

4.4 / 5Excellent
2,564 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Steamer Wharf
    17 min walk
  • Popular Location
    TSS Earnslaw Steamship
    19 min walk
  • Popular Location
    Bob's Peak
    13 min drive
  • Airport
    Queenstown (ZQN-Queenstown Intl.)
    21 min drive

Choose dates to view prices

Book online or call:

65 6415 5556
  • Deluxe Room

    Room Amenities

    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More details
  • Studio Suite

    Room Amenities

    • Sleeps 4
    • 1 King Bed OR 2 Single Beds
    More details
  • Deluxe Room, Lake View

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More details
  • Suite, 2 Bedrooms

    Room Amenities

    • Sleeps 8
    • 2 King Beds and 1 Double Sofa Bed OR 4 Single Beds and 1 Double Sofa Bed
    More details
  • Suite, 2 Bedrooms, Lake View

    Room Amenities

    • Lake view
    • Sleeps 8
    • 2 King Beds and 1 Double Sofa Bed OR 4 Single Beds and 1 Double Sofa Bed
    More details
  • Studio Suite, Lake View

    Room Amenities

    • Lake view
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More details
  • Family Room

    Room Amenities

    • Sleeps 3
    • 1 King Bed and 2 Single Beds OR 2 King Beds
    More details
  • Executive Deluxe Room

    Room Amenities

    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More details

About this area

Queenstown

Located in Queenstown, Heritage Queenstown is in the city centre and near the airport. Shotover Jet and Coronet Peak Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Travelling with kids? Consider Skyline Gondola and Kiwi and Birdlife Park.

Popular Location

What's nearby

  • Steamer Wharf - 17 min walk
  • TSS Earnslaw Steamship - 19 min walk
  • Fear Factory Queenstown - 19 min walk
  • Kiwi and Birdlife Park - 9 min drive
  • Bob's Peak - 13 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 20 min drive

Restaurants

  • Where to eat
  • Mackenzies Restaurant – Al fresco dining restaurant with a bar. Serves breakfast, lunch and dinner.

About this property

Heritage Queenstown

4.5-star, family-friendly hotel near Lake Wakatipu
A restaurant, an outdoor pool and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a spa tub and a sauna are on-site. All 175 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Fridges, minibars and free newspapers are among the other amenities available to guests.
Heritage Queenstown offers 175 forms of air-conditioned accommodation with minibars and a safe. 49-inch LCD televisions come with premium satellite channels.
Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. This Queenstown hotel provides complimentary wireless Internet access. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Ski shuttle nearby

Food and drink

Buffet breakfast available for a fee weekends 6:00 AM–11:00 AM: NZD 31 for adults and NZD 15.5 for children
1 restaurant
1 bar
24-hour room service

Things to do

Bike hire
Health club
Outdoor pool
Sauna
Hot tub

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Fridge

Conveniences

Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Ski storage
Tour/ticket assistance
Wedding services

Languages spoken

English
French
Spanish

Business services

24-hour business centre
Computer station
Meeting rooms
Conference centre (3079 square feet of space)

Outdoors

BBQ grill(s)
Garden
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Braille signage

More

Designated smoking areas
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds

Bathroom

Bathrobes
Free toiletries
Hairdryer

Entertainment

49-inch LCD TV
TV/satellite channels
premium channels

Food and drink

Minibar
Fridge

More

Free newspapers
In-room massage
Iron/ironing board
Safe

Policies

Check-in

Check-in available 24 hours
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.
  • Free cots (infant beds)!

Payment types at the property

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property is also known as

  • Heritage Queenstown Hotel
  • Heritage Queenstown
  • Queenstown Heritage Hotel
  • Heritage Hotel Queenstown
  • Heritage Queenstown Hotel Queenstown
  • Heritage Queenstown Hotel
  • Heritage Queenstown Queenstown
  • Heritage Queenstown Hotel Queenstown
4.4

Excellent

5 - Excellent
1,473
4 - Good
844
3 - Okay
175
2 - Mediocre
56
1 - Poor
16
4.5
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.3
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were very friendly and helpful. Service was really good and the rooms were very clean and tidy

Stayed 2 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness

no help at all with the luggage. Security is very weak. You can get in and out to the hotel via the garage without anyone challenging an intruder.

Stayed 5 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel has the 'heritage' ambience. It lived up to its name. Breakfast was great - amazing jam and stewed fruits made from fresh fruits. The gym is adequately equipped. The only disappointment was the view from our room. We were given the waterfall wing - woke up to trees instead of the view I had been anticipating. However, the bed made up for our disappointment. We slept well every night after the daytime adventures.

Stayed 4 nights in Jan 2020

4/5 Good

  • Liked: Staff & service, amenities, property conditions & facilities

Overall stay was ok, staff was good, location was great over looking Lake Wakatipu.

Stayed 5 nights in Jan 2020

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