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Reviews

4.7 / 5Exceptional
537 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant

Map

What's nearby

  • Popular Location
    Fear Factory Queenstown
    2 min walk
  • Popular Location
    Skycity Queenstown Casino
    2 min walk
  • Popular Location
    Queenstown Mall
    4 min walk
  • Airport
    Queenstown (ZQN-Queenstown Intl.)
    9 min drive

Choose dates to view prices

Book online or call:

65 6415 5556
  • Superior Room, Balcony (Juliet Balcony)

    Room Amenities

    • Mountain view
    • Sleeps 3
    • 2 Double Beds
    More details
  • Superior Room, Balcony (Juliet Balcony)

    Room Amenities

    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More details
  • Luxury Room, Balcony (Juliet Balcony)

    Room Amenities

    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, Balcony (Prestige Suite-Juliet Balcony)

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details

About this area

Queenstown

Located in Queenstown, Sofitel Queenstown Hotel & Spa is in the city centre and near the airport. Shotover Jet and Coronet Peak Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Travelling with kids? Consider Skyline Gondola and Kiwi and Birdlife Park.

Popular Location

What's nearby

  • Fear Factory Queenstown - 2 min walk
  • Skycity Queenstown Casino - 2 min walk
  • Steamer Wharf - 4 min walk
  • Queenstown Mall - 4 min walk
  • TSS Earnslaw Steamship - 4 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 14 min drive

Restaurants

  • Where to eat
  • Left Bank Cafe/Bistro – Fine-dining restaurant offering international cuisine. Open daily.
  • 1789 Wine & Jazz Lounge – Tapas bar offering international cuisine. Open daily.

About this property

Sofitel Queenstown Hotel & Spa

5-star, family-friendly hotel, walk to Lake Wakatipu
2 restaurants, a full-service spa and a 24-hour fitness centre are available at this smoke-free hotel. Additionally, a bar/lounge, a coffee shop/café and a 24-hour business centre are on-site. All 82 rooms boast jetted bathtubs, and offer free WiFi and balconies. Free wired Internet and separate sitting areas are standard, as are LCD TVs with satellite channels.
Sofitel Queenstown Hotel & Spa offers 82 forms of air-conditioned accommodation with DVD players and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and designer toiletries.
This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
So SPA has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: WiFi (NZD 0 per day)

Parking and public transport

Valet parking: NZD 50 per day
Parking height restrictions apply
Limo/town car service
Ski shuttle nearby

Food and drink

Continental breakfast available for a fee daily 6:30 AM–10:30 AM: NZD 32 per person
2 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area

Things to do

24-hour fitness centre
Full-service spa

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
DVD player
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Ski storage
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
French

Business services

24-hour business centre
Meeting rooms
Conference space (3003 square feet)

Spa

5 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - swedish
Massage/treatment rooms
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking

More

Fireplace in reception
Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Down comforter
Free cots/infant beds
Hypo-allergenic bedding
Pillow menu
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Designer toiletries
Hairdryer
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower

Entertainment

32-inch LCD TV
DVD player
pay films
satellite channels

Food and drink

Espresso maker
Minibar

Outdoor space

Balcony

More

Connecting rooms available
Desk
Free newspapers
In-room massage
Iron/ironing board
Phone
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 95.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Diners Club
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: NZD 32 per person (approximately)
  • Fee for wireless Internet in public areas: NZD 0 per day (rates may vary)
  • Valet parking fee: NZD 50 per day (in/out privileges)
  • Rollaway bed fee: NZD 95.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply.

Property is also known as

  • Sofitel Queenstown Hotel
  • Sofitel Queenstown
  • Sofitel Queenstown Hotel Queenstown
  • Sofitel Queenstown Hotel And Spa
  • Queenstown Sofitel
  • Sofitel Queenstown & Spa
  • Sofitel Queenstown Hotel & Spa Hotel
  • Sofitel Queenstown Hotel & Spa Queenstown
  • Sofitel Queenstown Hotel & Spa Hotel Queenstown
4.7

Exceptional

5 - Excellent
430
4 - Good
83
3 - Okay
13
2 - Mediocre
4
1 - Poor
7
4.8
Cleanliness
4.8
Service and Staff
4.6
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very friendly and helpful. The property is in a great location--easily walkable to everything. The little french cafe was fun and the steak restaurant upstairs next door is delicious!

Stayed 5 nights in Dec 2019

1/5

  • Liked: Cleanliness
  • Disliked: Staff & service, amenities

Rooms are good, staff are hopeless. I’m mindful that this area may have issues attracting staff as it is inconceivable that so many individuals of such poor quality work in the same hotel. No staff training is clear as room service couldn’t find our room. After a debacle with room service and token of service recovery was given in complimentary breakfast which we declined as life is short. Bar closed at 10 with staff avoiding eye contact to prevent a drink been ordered.

Stayed 2 nights in Nov 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property, fantastic staff, really friendly especially at breakfast. Would definitely come back

Stayed 3 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super friendly and helpful staff that went out of their wa6 to wish us a happy wedding anniversary.

Stayed 3 nights in Nov 2019

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