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Overview of Sofitel Queenstown Hotel & Spa

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Guest reviews

4.7 / 5Exceptional
551 reviews
Guests rated this property 4.8/5 for cleanliness.

Amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant

Map

Highlights

Popular LocationFear Factory Queenstown2 min walk
Popular LocationSkycity Queenstown Casino2 min walk
Popular LocationQueenstown Mall4 min walk
AirportQueenstown (ZQN-Queenstown Intl.)16 min drive

Choose dates to view prices

  • Superior Double Room, 2 Double Beds, Balcony (Juliet Balcony)

    4.7/5 guest room rating

    Room amenities

    • 41 sq m
    • Mountain view
    • Sleeps 3
    Show details
  • Superior Double Room, 1 King Bed, Balcony (Juliet Balcony)

    4.6/5 guest room rating

    Room amenities

    • 41 sq m
    • Mountain view
    • Sleeps 3
    Show details
  • Luxury Double Room, 1 King Bed, Balcony (Juliet Balcony)

    4.4/5 guest room rating

    Room amenities

    • 41 sq m
    • Mountain view
    • Sleeps 3
    Show details
  • Suite, 1 Bedroom, Balcony (Prestige Suite-Juliet Balcony)

    5/5 guest room rating

    Room amenities

    • 62 sq m
    • Mountain view
    • Sleeps 3
    Show details

About this area

Queenstown

Located in Queenstown, Sofitel Queenstown Hotel & Spa is in the city centre and near the beach. Shotover Jet and Coronet Peak Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Travelling with kids? Consider Skyline Gondola and Kiwi and Birdlife Park. Discover the area's water adventures with kayaking and waterskiing nearby, or enjoy the great outdoors with skydiving and ecotours.

Visit our Queenstown travel guide
Map
Popular Location

What's nearby

  • Fear Factory Queenstown - 2 min walk
  • Skycity Queenstown Casino - 2 min walk
  • Steamer Wharf - 4 min walk
  • Queenstown Mall - 4 min walk
  • TSS Earnslaw Steamship - 4 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 16 min drive

Restaurants

  • Where to eat
  • Left Bank Cafe/Bistro – Fine-dining restaurant offering international cuisine. Open daily.
  • 1789 Wine & Jazz Lounge – Tapas bar offering international cuisine. Open daily.

About this property

Sofitel Queenstown Hotel & Spa

5-star, family-friendly hotel, walk to Lake Wakatipu
2 restaurants, a full-service spa and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a 24-hour business centre are on-site. All 82 rooms boast jetted bathtubs, and offer free WiFi and balconies. Free wired Internet and separate sitting areas are standard, as are LCD TVs with satellite channels.
Sofitel Queenstown Hotel & Spa offers 82 forms of accommodation with DVD players and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: NZD 50 per day
Parking height restrictions apply
Limo/town car service
Ski shuttle nearby

Food and drink

Continental breakfast available for a fee daily 6:30 AM–10:30 AM: NZD 32 per person
2 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area

Things to do

24-hour fitness centre
Full-service spa

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
DVD player
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Ski storage
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
French

Business services

24-hour business centre
Meeting rooms
Conference space (3003 square feet)

Spa

5 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - swedish
Massage/treatment rooms
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair accessible (may have limitations)

More

Fireplace in reception
Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Down comforter
Free cots/infant beds
Hypo-allergenic bedding
Pillow menu
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Designer toiletries
Hairdryer
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower

Entertainment

32-inch LCD TV
DVD player
Films for purchase
Satellite channels

Food and drink

Espresso maker
Minibar

Outdoor space

Balcony

More

Connecting rooms available
Desk
Free newspapers
In-room massage
Iron/ironing board
Phone
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 95.0 per night.
Free cots (infant beds)

Payment types at the property

American Express
Diners Club
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: NZD 32 per person (approximately)
  • Valet parking fee: NZD 50 per day (in/out privileges)
  • Rollaway bed fee: NZD 95.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.
Official New Zealand Rating provided by Qualmark®

Frequently asked questions

Can I cancel my reservation for free at Sofitel Queenstown Hotel & Spa and receive a full refund?
Yes, Sofitel Queenstown Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Sofitel Queenstown Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.
Is Sofitel Queenstown Hotel & Spa pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Sofitel Queenstown Hotel & Spa?
Valet parking is available for NZD 50 per day.
What time is check-in at Sofitel Queenstown Hotel & Spa?
Check-in begins at 2 PM.
What time is check-out at this property?
Checkout is at 11 AM.
Where is this property located?
This family-friendly Queenstown hotel is located near the airport, within a 5-minute walk of Toi o Tahuna and Lake Wakatipu. Skyline Gondola and Queenstown Gardens are also within 10 minutes.

Guest reviews

4.7
Exceptional
5 - Excellent
440
4 - Good
86
3 - Okay
13
2 - Mediocre
4
1 - Poor
8
4.8
Cleanliness
4.8
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Feb 2020

    5/5 Excellent

    • Liked: Staff & service

    Good location, excellent room, excellent service, friendly staff.

    Stayed 3 nights in Feb 2020

    1/5

    • Liked: Cleanliness
    • Disliked: Staff & service

    Terrible front desk staff and customer service. We will never return here and would consider paying double to sleep in the parking lot out back.

    Stayed 2 nights in Feb 2020