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Reviews of Eugenia Hotel

3 out of 5
Eugenia Hotel
Av. Diego de Almagro 1245 y Orellana, Quito, Pichincha

Reviews

8.4

Very good

Rating 10 - Excellent. 134 out of 331 reviews" "
Rating 8 - Good. 135 out of 331 reviews" "
Rating 6 - Okay. 46 out of 331 reviews" "
Rating 4 - Poor. 10 out of 331 reviews" "
Rating 2 - Terrible. 6 out of 331 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel that is quiet and conveniently located. The staff are incredibly helpful and always ready to assist. The breakfast is delicious, making it a wonderful place to stay. I stayed for seven days and it almost felt like I was at home away from home. The shower has good water pressure and is very refreshing.
Stayed 7 nights in Apr 2024

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly nice and helpful.
Stayed 1 night in Mar 2024
Response from Eugenia on 2 Apr,2024
Dear BrianaThank you for your kind words. It was our pleasure to serve you. Hopefully we will see you in the futureKind regardsEugeniaEugenia Hotel

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff who provided all the help a guest could you ever need
Stayed 4 nights in Aug 2023
Response from Ed on 14 Aug,2023
Dear Mark Thank you for your review, it was very nice to have you stay in our hotel, we hope you will visit us again,Best regards

10/10 Excellent

RITA

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this quaint hotel. The staff went above and beyond. Thank you!
Stayed 1 night in May 2023
Response from Roberto on 31 May,2023
Estimada RitaMuchas gracias por sus comentarios, Fue un gusto atenderla. Esperamos que nos visite prontoSaludos cordialesRobertoEugenia Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eugenia hotel!!@
Always clean, the staff is super friendly. Most of the staff is good communicating in english. Its in a good area with lots to see and places to eat all around.
Stayed 1 night in Dec 2019

10/10 Excellent

Esteban, Beaufort, SC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean as well staffed. Everyone was really friendly. The rooms were neat and clean. Breakfast in the morning was traditional Ecuadorian; fruit, eggs, toast, cereal, 2 fresh juices, potato of some kind, coffee, pancakes, etc. A really nice location next to many restaurants and nightclubs.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eugenia Hotel was a great place to stay in Quito. We had a late flight and they organised for someone to be waiting at the airport for us and stayed open late and were waiting when we arrived. Beds were comfy and there was plenty of hot water and good pressure. Wifi worked well in the rooms and there was a lift for luggage. Breakfast was included and had a nice variety. Close to Plaza Foch and restaurants and only a $3 taxi to the old town, which the front desk were happy to book. Would stay here again.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reception staff were excellent and very friendly. We received great advice regarding safety and security in the neighbourhood and walking around the Old Town, directions to the Metrobus system. The hotel has an authentic colonial charm about it, which we really liked and we found it to be very relaxing. Good selection of nearby restaurants on edge of La Mariscal district, though on an Easter holiday weekend we found many of them to be closed. The breakfast was excellent with a good variety and plenty of everything. They organised a 4 am breakfast and an early morning taxi to the airport for our ridiculously early flight departure to the Galapogos. The room was very comfortable though the single glazed windows were not enough to keep the noise of passing traffic and car alarms out. So, this did mildly interfere with our sleep. We would definitely stay again should be find ourselves in Quito again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. Beautiful decoration Boutique hotel.
Stayed 1 night in May 2019

10/10 Excellent

SHOSHANA, Raleigh NC USA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely friendly and attentive to our needs. Always ready to help us with tours and information to make sure our stay was very enjoyable.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Fireplace in room and hot bathxxxxxxxxxxdxxxxxxxxxxx
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Bed was comfortable. Room was pretty quiet. Desk staff were friendly and spoke English well.
Stayed 2 nights in Dec 2018

10/10 Excellent

MK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ubication. Next to bars and restaurants. Nice night place.
Stayed 7 nights in Nov 2018

8/10 Good

C, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a good location as it’s 10 minutes into the plaza Foch. They serve a good breakfast and the staff, especially at the desk were very helpful and friendly. The hot water wasn’t consistent and they immediately attended to it. I wasn’t completely happy with the room cleanliness. The ledges by the bed were stained. The sheets were clean, but the blanket felt it needed to be aired out. Strangely the vicinity had a few cafes and restaurants, but tended to feel deserted very quickly in the eve. I was alone and therefore tried to get back to the hotel early in the night.
Stayed 4 nights in Nov 2018

10/10 Excellent

Gail, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eugenia hotel is a gem in Quito. It is beautifully decorated. The staff are phenomenal, in particular at the front desk. Diego was very helpful. In fact, they were all great (sorry, we didn't get the names of the other staff). Whenever we called for a taxi, they were so gracious to come out and speak to the taxi driver in Spanish, to know exactly where we were going. Very impressed with the customer-service at this hotel! The location was also great, nearby restaurants and stores.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good facilities and friendly staff
We stayed here one night. The hotel was quite comfortable and had good facilities including WiFi, and secure parking included. The staff were very helpful. We enjoyed the included breakfast buffet.
Stayed 1 night in Oct 2018
Response from nk on 2 Nov,2018
Thank you for choosing Eugenia Hotel! We are glad you had a good time.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel
It was a fabulous stay. We loved the breakfast, the hotel ambiance, the staff was amazing and very friendly. Very quaint, nice boutique style stay. I would not recommend it if you're going for a business stay though, because there are no desks in the room. It is more for a vacation.
Stayed 5 nights in Oct 2018
Response from nk on 18 Oct,2018
Thanks for your comments Shawna, it was a pleasure to have you here.

10/10 Excellent

Karen, Hamilton, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great place- the staff is so nice, breakfast is good. Really good value for money.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Helpful staff. Close to Burger King, McDonalds and supermarket.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
BAD BAD BAD BAD BAD the worst " hotel " in muy life. No good.
Stayed 5 nights in Sep 2018

4/10 Poor

T

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front Staff was not as helpful as hoping- did not know where the post office was and did not offer to help look up. Didn’t know where to buy stamps- when asked if I could dry clothes somewhere outside, was told to go around the corner to look at laundromat. Later on found a price list for laundry service but did not offer to help with laundry, only told to go around the corner to do laundry. Was quoted a different price for rooms when other friend received a cheaper rate through a third party. Did not price match and later overhead the front desk offer another couple a room at half the price. Pros: kitchen staf and cleaning staff were 100% organized breakfast for us at 4am and cleaning was quick and well done.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, they give you a great city map! The staff is very kind, helpful, wonderful breakfast service, help you make reservations, call taxis, so we are happy we stayed here.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Place is better than the pictures.
Amazing stay
Stayed 2 nights in Aug 2018

8/10 Good

ANDREA, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LIKED LOCATION AND CLEANLINESS BREAKFAST WAS GOOD
Stayed 1 night in Aug 2018

10/10 Excellent

Henk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming hotel
I absolutely loved this hotel. Yeah, the bed could have been a bit more comfortable, but the whole hotel has a wonderful charm and wonderful staff. The interior has real old world charm with beautiful metal work and painted windows, all exquisite and with great taste. The super charming tiny bar unfortunately was not open. Breakfast was good and tasty, and the staff was truly exceptional. Helpful, knowledgeable and friendly. I will definitely come back.
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
one pleasant night.
We arrived late at night and they were expecting us, with the room ready. Simple but adequate room. Very nice breakfast. We wanted a late check out and they were accommodating. The room was clean but the beds a bit hard. We were two adults in a room with twin beds.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a good quite place in the business area Quito
i've stayed in this hotel several times is a very good option , clean and friendly staff, many restaurants and bars near by
Stayed 2 nights in Apr 2018

10/10 Excellent

Lucho, San Juan, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the center of Quito
Walking distance to basic places like restaurants and nightclubs. To very reasonable prices, taxi available 24 hours a day.
Stayed 4 nights in Apr 2018
Response from Robert on 17 Apr,2018
Thank you for your comments. It was our pleasure to serve you KInd regards

10/10 Excellent

Robert, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Great Location!!!!, Friendly Staff, Secure, Walking Distance from Nightlife Cons: I left my dirty laundry in a sack when I checked my bags for a week in the Galapagos. That's all I can think of. I'd recommend it to friends. Small, cozy, and friendly.
Stayed 3 nights in Jan 2017
Response from Robert on 10 Apr,2018
Thank you for your review. It was our pleasure to serve you. Hopefully we will see you in the future KInd regards Robert

10/10 Excellent

Lucilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2017
Thank you for your opinion, it was our pleasure to serve you KInd regards Eugenia

10/10 Excellent

BHARGAV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Muchas gracias por su comentario, ha sido un gusto servirlo Saludos cordiales Eugenia Hotel

8/10 Good

cris, texas

Liked: Cleanliness, staff & service, room comfort
Very good hotel
Excellent location: center point and yet far from the noise. There are some restaurants around the hotel so very convenient. Rooms cover the basic needs (stayed in the first floor) and breakfast is just what you need (not overwhelming options). I liked this hotel!
Stayed 8 nights in Sep 2017
Response from Management on 19 Oct,2017
Dear Cris thank you for your review. Dont forget this is your home away from home. Let us know when you come back so we can give you an special rate or a complementary drink. Have a great week.

8/10 Good

Judith, Boynton Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful employees
The two young ladies, Danela and Lizeth, could not have been more pleasant and helpful. Their English was great. Waiters at breakfast were also very cordial. Located close to super market and restaurants. Museum just a block away.
Stayed 9 nights in Sep 2017
Response from Mangement on 27 Sept,2017
Dear Judith, thank you for your review. Please let us know when you come back so we can give you an special rate or a drink on the house . This is your home away from home . Have a great week.

6/10 Okay

T Kenneth

Liked: Staff & service, property conditions & facilities, room comfort
Reasonable
The place was reasonablle - dusty carpet on the floor - small room with only a desk chair but nowhere else to sit. One of us always had to sit on the bed. Nice Shower.
Stayed 6 nights in Aug 2017
Dear Kenneth , Thanks for your review it helps us improve our service. Remember this is your home away from home. When you come back let us know so we can give you an special rate. Have an amazing week

8/10 Good

Melanie, Charlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff
I've never written a review for a hotel and decided Eugenia Hotel deserved the time. The hotel itself is quaint, clean, secure, and very affordable. The location was ideal for touring the city. A couple of blocks from Plaza Foch which is home to great restaurants and coffee houses, and plenty of bars and clubs. A great central location for visiting City Center, Panecillo, and Teleférico. I cannot say enough about the staff. So nice and helpful. Breakfast is free and they serve the most delicious coffee!
Stayed 6 nights in Jul 2017
Response from Mangement on 22 Aug,2017
Dear Melanie thank you so much for your review, it helps us improve our services. Remember this is your home away from home, we will be waiting for you . When you come back let us know and we will have a special rate and free drinks on the house.

6/10 Okay

Reggie, Cuenca, Ecuador

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
A quaint place in need of serious updates.
The photos and website show a beautiful, cosey place to stay conveniently located in Quito. The photos and the reality don't quite match. The breakfast included was very good. The staff are amazing and helpful. The building is old and beautiful but noisy. We could hear the other guests and were awakened in the night by coughing, people talking loudly, coming and going. The carpet in the room was disgusting and dirty. I would not remove my shoes. The blankets were old, dusty, ripped and totally disgusting. It affected my allergies.
Response from Frank on 25 Apr,2017
Dear Reggoe we apologize for any problems you might had. We constantly check out rooms and our staff is always taking care of the rooms. Thank you for your review it will help us in the future and we will improve our product. can you please tell us the day and room you were in ? thank you so much

8/10 Good

Bob, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and the staff is very pleasant to work with.
Response from Frank on 25 Apr,2017
Dear Bob , thank you so much for your review. Yes weather in Quito might be crazy sometimes. Always remember that we can provide you with extra covers and blankets. Have an amazing week and we hope we get the chance to have you here again

10/10 Excellent

Pat, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not ask for more.
Upon arriving, I realized changes were needed for our flight to the Galapagos and I had a problem with my teeth. The front desk lady found me a dentist within walking distance and made phone calls to resolve our flight problem. The hotel is beautiful, secure, clean, and in the heart of new Quito. We returned for our last night in Ecuador and would definitely stay again if we return to Quito.

8/10 Good

Robert, Chicago, IL

Liked: Staff & service, property conditions & facilities, room comfort
Convenient Location, Friendly Staff
I stayed 7 nights at this location over a three week period of travel in Ecuador. The staff is great. Nice breakfast. The location is surrounded by restaurants and a quick walk to the entertainment district without hearing the noise of late night bars. Most tour companies will pick you up at this location or a nearby hotel.

6/10 Okay

John, Ottawa

Liked: Cleanliness, staff & service
Found Gem
This is a three star property. It is a little older and could use some refreshing. Having said that the staff is excellent and care about your travel experience. You could pay far more in a chain type of property, the TV would be a flat screen and the room would be a little bigger. You would pay about double for those few small things. The other thing you will love about this place is the location, close to everything

8/10 Good

Mel, Boston,Ma

Liked: Staff & service, property conditions & facilities
Nice hotel close to Mariscal Sq. and Plaza Foch
Staff were friendly,helpful and courteous. I checked out early at 3am for a 6am flight and they prepared a little breakfast for me,that was nice! The only problem is that on my last night,there were new guests who were so loud and noisy that they didn't let me sleep at all.

2/10 Terrible

German

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't like the hotel, showing on the internet is not the reality of what is the hotel. In pictures everything is very cute and the reality is another, the sector where is located not is very safe.

10/10 Excellent

Melissa, Bellville, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem in Quito!
This staff was amazing, hotel was quaint and yet adequate, I was very impressed!

8/10 Good

Zanean, Va. Beach, VA

Liked: Staff & service
Breakfast is great.
This hotel is fine for the price. The room is small, and dated, but clean. The bathroom soaps were left over from the previous visitor. The breakfast was delicious, and Edgar was great! The hotel could use some updating, but it was our last night and we just needed to sleep.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good i like it. I Was there only a night with mi wife.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I felt very secure here. Hotel was aesthetically passing. Sheets were stained and the room was quite warm each night.