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Reviews of Hacienda El Porvenir

3.5 out of 5
Hacienda El Porvenir
Sector El Pedregal, Machachi, Pichincha

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 0 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property in the countryside. The staff are excellent, the food was excellent and the location is beautiful. The lodge is so cozy and we spent hours sitting by the fire. This is truly an amazing place. Getting there: the road from Machachi begins with several kilometers of very rough cobblestone, then there is a paved section for a few kilometers, and then a dirt road for the remainder to your destination. If you decide to go on the extra 4km to Cotopaxi National Park, the road is mostly dirt. Inside the park it’s a washboard dirt road. Bottom line: it’s worth the trip, but get an SUV or truck with all wheel drive and higher clearance and drive slow. We had a Renault Stepway (small AWD crossover) and we were fine.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful and welcoming places we have ever been! Pulling up to the property in a car we were already stunned by the beauty, and it just got better from there. We had a gorgeous room with a fireplace (they made a fire for us!) and a view of the volcano. We went on a stunning horse ride and some short hikes around. The staff is incredibly friendly and helpful. We felt very welcome and couldn't stop gushing about how magical it all was. The food is excellent, as well. Not to be missed!
Stayed 1 night in Aug 2023
Response from Felipe on 29 Sept,2023
Thank you Mark for your opinion. We hope to see you back someday!!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, most perfect staff, lovely clean rooms, amazing food.
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Porvenir. The rooms, food and service was excellent and it is a great place to explore the National Park.
Stayed 3 nights in Jul 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stop
This was a highlight of the trip! What a lovely, cozy lodge. The host went out of their way to make us feel welcomed and cozy from the welcome tea to hot water bottles in the bed! Great food and great activities!
Stayed 1 night in May 2023

10/10 Excellent

ESTEBAN

Stayed 1 night in Jan 2023
Response from AnaT on 11 Apr,2023
Querido Esteban,Para nosotros haber podido servirle en El Porvenir ha sido un honor.recuerde siempre que nuestra casa es su casa.

4/10 Poor

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No hospitality at the hacienda
We were really disappointed in our stay here. I had tried to reserve a horse ride before our stay and they didn't want to book it because of our 2 year old. He's been on horse rides before so we weren't worried. We checked in and asked to go on the ride 2 hours later. We were told it was ok for our kids but they needed to see if there were enough horses. We checked in again 10 minutes before the scheduled ride because we hadn't heard back and we were told they needed to check the horses. They returned 5 minutes later and told us there was no space. We decided to go on a hike and when we came back we asked about the ropes activity. We were told it was too late in the day. When we checked in, no one told us about any of the activities or the time frames offered. We found a game room by wandering on our own. I booked a massage and only after my massage learned that there was a pool and jacuzzi that we could have used. I feel that all of that should have been explained when we arrived and definitely offered as options when we were told we couldn't go on the horse ride. It turned out to be a very expensive night for our kids to play on the playground. It's too bad because the hacienda is super cute. There was just no hospitality. Regarding the horses, there's over 20 horses on the property, but the ride we wanted to go on only had three people riding horses.
Stayed 1 night in Jan 2022
Response from Hacienda El Porvenir Team on 11 Jan,2022
Dear Joseph, We appreciate the feedback, it helps us improve the experiences for our guests. We were sorry to hear about your experience and that our service was not as efficient as expected. Due to the pandemic, we have been facing staff shortages which we are now starting to fill up again. We want you to know that we take feedback very seriously. Unfortunately, during those couple of days, we were low on horses since some of them needed vitamins and other healthcare checkups, among those were the horses that are suited for young children and their parents. Proper care of our animals is one of our main priorities. We would love to see you around sometime soon so that you could really enjoy the Hacienda.

10/10 Excellent

Muriel M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect way to discover the Cotopaxi national park
Absolutely wonderful hospitality in a mountain cabin type of setting. Everybody is so nice and helpful, the scenery is breathtaking, food very good and the highlight of our stay was the horse riding tour.
Stayed 1 night in Feb 2021

8/10 Good

Annie, Quito Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of Atmosphere!
We spent 2 nights here and had a very pleasant stay. The hotel has lots of character and you feel like you are stepping back in time. Roberto, the host, was very nice and accommodating. He gave us good information about the surrounding area. The common area was very cozy with fire place and comfortable seating plus free coffee and tea. The hotel has 2 hiking trails, which you can do on your own and are very nice. We visited Cotopaxi park which is very close and has amazing scenery. Food at the hotel was very good. Our room was comfortable and warm. The only drawback was the hot water took a really long time to make its way to the shower. Also, they charge $13 per person to use the hot tub/jacuzzi, which we thought should have been included in our cost since we were paying over one hundred dollars per night for our room.
Stayed 2 nights in Feb 2018

8/10 Good

maria, ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So close to the Cotopaxi, it was a great experience, the staff is very nice and helpful
Stayed 2 nights in Dec 2017

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic Charm with great views
Nice hacienda with a rustic and warm vibe. Walls a little thin. The food is very good and locally sourced - you will have some unique flavor twists. Great place if you want to do hiking or horseback riding which can all be organized through the hotel. Views are spectacular. You should have a 4x4 as the road can get dicey, especially if it rains.
Stayed 1 night in Oct 2017
Dear Daniel, Thank you for taking your time to post this review about your stay at Hacienda El Porvenir,we are glad that you overall stay went perfect. We hope to have the pleasure of welcoming you back again soon! Warm Regards, Tierra del Volcán

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location. Staff was very helpful. Food could have been slightly better. Overall, a great experience.

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Feb 2024

8/10 Good

CARLOS

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lugar y paisajes preciosos, rica comida, mal servicio de restaurante
Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place. The food is excellent. Would return
Stayed 1 night in May 2023

10/10 Excellent

SOFIA

Stayed 1 night in Feb 2023
Response from AnaT on 11 Apr,2023
We are delighted to have welcomed you and very glad to know that your overall stay was pleasant.We hope for the opportunity to welcome you once again the next time your travels bring you to El Porvenir and that the next visit may be as spectacular as the last.Sincerely,

10/10 Excellent

Gisele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from AnaT on 17 Jan,2023
Gisele, Thank you for taking the time to share your experience. We are delighted to have welcomed you and very glad to know that your overall stay was pleasant.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay as we expected 😁. We only think that our dinner was overpriced but it was still tasty…except for the trout..that was average flavor
Stayed 1 night in Oct 2022
Response from AnaT on 18 Oct,2022
Dear Ana,Thank you for taking a moment to share your feedback following your recent visit to El Porvenir. The feedback received will be shared with our Food & Beverage Management Team in an effort to improve our services and guests experience. We thank you for choosing El PorvenirSincerely

8/10 Good

MARÍA

Stayed 1 night in Oct 2022
Response from AnaT on 18 Oct,2022
Thank you for taking the time to share your experience. We are delighted to have welcomed you and very glad to know that your overall stay was pleasant.We hope for the opportunity to welcome you once again the next time your travels bring you to El Porvenir and that the next visit may be as spectacular as the last.Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les gens étaient très agréables, serviables et à l'écoute de nos besoins.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente, siempre regreso al mismo lugar! increible asombroso unico
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay (room, great restaurant, relaxing spa, horse riding, Cotopaxi)
Stayed 2 nights in Aug 2018