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Reviews of Illa Experience Hotel

4.5 out of 5
Illa Experience Hotel
Calle Junin E1-44 y Montufar, Quito

Reviews

9.6

Exceptional

Rating 10 - Excellent. 28 out of 31 reviews" "
Rating 8 - Good. 1 out of 31 reviews" "
Rating 6 - Okay. 1 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ecuadorian Luxury, World-Class Hospitality For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over. I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world. The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well. The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone
Stayed 3 nights in Dec 2023

10/10 Excellent

Vyacheslav, Fort Lauderdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose Illa Experience as our base in Ecuador and are so glad we did! We just completed our first stay (out of three) and are already looking forward to returning. It feels like a safe space in the beautiful old town of Quito with the most attentive staff. Really feels like home away from home!
Stayed 1 night in Nov 2023

10/10 Excellent

Eric, Clifton

Stayed 1 night in Jun 2023

10/10 Excellent

Kyle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique hotel with warm conscientious staff and luxurious rooms.
Stayed 2 nights in May 2023

10/10 Excellent

A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great experience. Lives up to its reputation.

10/10 Excellent

Ferdinand

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and food experience amazing

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff! Friendly and unique.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and small, excellent restaurant
Great room and common areas. Great location. The highlight of the hotel experience was any meal with Juan Carlos, the chef. Very few tables, and people from all over Quito come for his delicious, hand-crafted meals that he prepares where you may watch. What TLC! Excellent staff like Juan David, Christian, Francisco and Vincent.
Stayed 2 nights in Nov 2022

10/10 Excellent

Sharon, Jersey City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous. The staff impeccable. The food could have been served with more speed but was nonetheless delicious.
Stayed 2 nights in Aug 2022
Response from ILLA Team on 24 Aug,2022
Dear Ms. Sharon, thank you very much for staying with us and for having the time to write this review, this is very important for us. Remember Illa will always be your home in Ecuador.Best Regards

10/10 Excellent

Deb

Liked: Cleanliness, property conditions & facilities, room comfort
Illa Perfection!
Beautiful hotel with an amazingly accommodating staff. Don’t skip dinner as the chef is engaging and passionate about his work. (He’s also quite good at it!)
Stayed 1 night in Jun 2022

10/10 Excellent

Jayant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and service
Amazing stay! In the heart of quito. The service is second to none. Special shout out to Michelle who went above and beyond to help us
Stayed 3 nights in Nov 2021
Response from ILLA TEAM on 12 Dec,2021
Dear Mr. Jayant, thanks for sharing those nice comments. Remember ILLA will always be your Home in Quito.

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IIIA is an excellent hotel to stay at. The property is great and has a good amount of amenities. They offer you fresh juice and fruit at your door in the morning. Breakfast is prepared every morning fresh and to our specification. This was great because I was expecting the typically continental breakfast buffet set up. The hotel did have one local experience where we were given a brief introduction to the Canelazo a typically Ecuadorian drink. The room was clean and water was refilled every night we stayed. The one hint I would have for folks is to ensure you are not staying near the front door when possible. We stayed in the room close to the entrance and it can get a bit noisy in the morning when folks are leaving.
Stayed 4 nights in Nov 2021
Response from ILLA TEAM on 17 Nov,2021
Dear Mr- Gregory Thank you very much for staying with us and for having the time to write this review, that is very important for us. We will take in consideration your suggestion for next arrivals. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from ILLA Team on 6 Nov,2021
Thanks for staying at ILLA

10/10 Excellent

Nancy, McAllen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are quite wonderful. There does need to be some clarification on the Gold perks because what is written is not what is received and that in no way diminishes the greatness of the hotel but still needs to be clarified. You won’t regret staying at this hotel.
Stayed 2 nights in Oct 2021
Response from ILLA Team on 6 Nov,2021
Thanks for staying at ILLA, and for the feedbakc, well for the VIP Clients like you get a free tour around the neighbor or 40.00 dollars that

10/10 Excellent

Nancy, McAllen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property with an equally beautiful staff.
Stayed 1 night in Oct 2021
Response from ILLA Team on 6 Nov,2021
Thanks for staying at ILLA

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from ILLA TEAM on 12 Oct,2021
Thank you for choosing us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a gorgeous spot right in Central Quito. I couldn't ask for a nicer, more central location.
Stayed 2 nights in Aug 2021
Response from ILLA Team on 14 Sept,2021
Dear Brian, thanks for your feedback, Illa will always be your home.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique beauty.
Wonderful boutique hotel steps away from the plaza grande.
Stayed 1 night in Jun 2021
Response from Illa Team on 22 Jun,2021
Thanks Adam and Remember, this always would be your home in Ecuador

10/10 Excellent

Muriel M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality in the heart of Quito
During our two weeks trip in Ecuador we stayed twice at Illa Experience hotel, at the beginning of the trip and at its end. We were both time greeted as friends, with a very knowledgeable staff who arranged a multitude of things for us: from restaurant reservations (and with a special mention for Nuema, the restaurant located in the hotel, that was ranked 48th in the 50 best ranking of the global South Americas restaurants) to help to shop for specific items, explanations about the local culture and more. We enjoyed every minute of our two stays.
Stayed 2 nights in Feb 2021
Response from Illa Team on 16 Mar,2021
Mrs. Muriel It was a pleasure to have you as a guest and friend at our home. Remember Illa will always be your home in Ecuador.

10/10 Excellent

Paul, Colleyville, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Illa is a fantastic hotel. The service is top notch and the hotel is very cool. They arranged transfers for us to/from the airport as well as a hike up a local mountain. The only thing that disappointed us was that we couldn't stay longer. If you are going to Quito, this is the place to stay!
Stayed 2 nights in Jan 2021
Response from Illa Team on 25 Jan,2021
Dear Paul Thank you very much for your answer. It was a pleasure and an honor to have you all, in our house. Remember ILLA will always be your home in Ecuador.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recommend this hidden gem!!! 100 stars!
My stay at Illa Experience was phenomenal! We stayed here for two nights after a 5-day excursion in the Galapagos and needed some rest and relaxation - Illa delivered! This is the first hotel we've stayed at where they offer experiences. The first night, they taught us how to make traditional Ecuadorian ice cream which was delicious and my daughter loved it. The second day, we learned how to make and tasted Canelazo (a traditional holiday drink). This reminded me of wassail and was really incredible. On the third day, a sombrero maker taught us the history of Panama hats (which are actually from Ecuador) and how to make them. Such a painstakingly beautiful process. We ended up going to her tienda the next day and buying one. The rooms are huge and wonderfully appointed. I took a nice long bath in the enormous tub and the beds were super comfortable. The suite also had gorgeous colors and colonial details. The view of the Winged Virgin on the hilltop behind the hotel is unparalleled! Every afternoon, complimentary tea time and homemade goodies are provided. We looked forward to coming back to the hotel every afternoon and having this special treat. Daily complimentary breakfast at Nuema restaurant was delicious and huge! This easily could've costed $25 per person. Lastly, the Staff at Illa is second to none. They made us feel like family and were so welcoming to us. If we're ever in Quito again, we will absolutely stay here again! Cannot recommend enough!
Stayed 2 nights in Nov 2020
Response from Illa Team on 1 Dec,2020
It was a pleasure to have you in our house as a guest. Hope you can visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019
Response from ILLA Experience Hotel on 1 Jan,2020
Dear guest. First of all, we as Illa Experience Hotel want to thank you for taking the time and put a review. Every feedback helps us improve our service continuously. Second, we want to apologize for anything that could happen during your stay at ILLA, we always want to give a memorable stay to all our guests. If you want, you can write to us directly and tell us exactly what happened so we can improve our service and have 5 points review. Best Regards ILLA.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Front Desk on 30 Nov,2019
Thank you so much, we are really glad about your score. We hope you come back soon. Best Regards, Illa Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An original pace to stay
An original place with local flair. We loved every minute of our stay. The traditional ice cream was really delicious, but meeting the neighbor that makes it by hand was priceless. It reminded me of the sherbets my Grand ma used to make. One of our best hotel stays this year. We have been to several 5 star properties and ILLA is at the top.
Stayed 1 night in Aug 2019
Response from ILLA TEAM on 21 Nov,2019
We as Illa Experience Hotel wants to thank you for taking the time and write a review. Every feedback helps us improve our service continuously.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and top service
We are really happy we stayed at ILLA, the detailed attention to our needs and family style hospitality was really heartwarming. Franklin and German were really helpful and made us feel at home. We enjoyed walking around San Marcos and saying hello to the neighbors. The woodcarvers shop was a treat. It is such a peaceful area of the city. The house is beautifully restored and extremely comfortable with an exquisite attention to design. Hope to come back some day!
Stayed 1 night in Aug 2019
Response from ILLA TEAM on 21 Nov,2019
We as Illa Experience Hotel want to thank you for taking the time and write a review. Every feedback helps us improve our service continuously.

10/10 Excellent

TonyBowden, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where can I start. The hotel is nicely located in a residential area in the heart of the historic center. The San Marcos neighborhood is charming and full of life, yet quiet and peaceful. It is short walk to the main plaza but a world a way in calmness. The property is exquisite, the restoration of this old colonial mansion really is heartwarming. We had a room on the 3rd floor which according to staff represents modern Quito, the furnishing was quite unique and the views astonishing, you can spot the entire downtown area. We enjoyed the hot chocolate experience as we were introduced to straw hat weaving, Mrs. Olga is a gem, she could weave a fine sombrero as she kept a conversation with us. I love Ecuador and its traditions, I am grateful with ILLA for creating the bridge with the local community. One of our best hotel stays and perhaps our top experience in Ecuador!
Stayed 1 night in Jul 2019
Response from IllA Front Desk on 5 Jul,2019
Thank you very much Mr. Bowden. For us was a pleasure to had you at our hotel. We appreciate your valuable comments about your extraordinary stay at Illa Experience. As an experience hotel, we offer to our guests a true interaction with our culture while they feel at home, that is our goal. In addition, everyone is welcome, we wait for them and they will have the best experience with our local artisan and customs. Have a good trip! Illa Experience will be always your house in Quito.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
hotel was ok, but not 5 star hotel. was really disappointed. Hotel price was to much for service we got
Stayed 1 night in Feb 2019
Response from ILLA Experience Hotel on 3 May,2019
Dear guest. First of all, we as Illa Experience Hotel want to thank you for taking the time and write a review. Every feedback helps us improve our service continuously. Second, we want to apologize for anything that could happen during your stay at ILLA, we always want to give a memorable stay to all our guests. If you want, you can write to us directly and tell us exactly what happened so we can improve our service. Best Regards ILLA.

10/10 Excellent

germain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel fantastique
Endroit magnifique ! Le service est extraordinaire! Le personnel à la réception et à la restauration prend vraiment bien soin de nous ! Endroit très sécuritaire ! Un merci spécial à David pour l’aide à l’organisation de nos différentes visites
Stayed 2 nights in May 2023

10/10 Excellent

Julie

Stayed 1 night in Aug 2022
Response from ILLA Team on 16 Aug,2022
Dear Miss Julie, Thank you very much for staying with us, ILLA will always be your home in Quito.