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Minibar, in-room safe, desk
Minibar, in-room safe, desk
Minibar, in-room safe, desk
Minibar, in-room safe, desk

Guest reviews

4.3 out of 5 Excellent
213 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Free WiFi
Restaurant
Breakfast Available
Business Services
Room service
Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationShikotsu-Toya National Park11 min drive
Popular LocationShikotsu Visitor Center18 min drive
Popular LocationKokenodomon28 min drive
AirportSapporo (CTS-New Chitose)46 min drive

Choose dates to view prices

  • Traditional Room, Lake View

    Room amenities

    • 18 sq m
    • Lake view
    • Sleeps 5
    More detailsTraditional Room, Lake View
  • Traditional Room

    Room amenities

    • 15 sq m
    • Sleeps 4
    More detailsTraditional Room
  • Traditional Room - Restaurant is Hotel's Choice

    Room amenities

    • 15 sq m
    • Partial lake view
    • Sleeps 4
    More detailsTraditional Room - Restaurant is Hotel's Choice
  • Run of the House (Half Board)

    Room amenities

    • 15 sq m
    • Partial lake view
    • Sleeps 4
    More detailsRun of the House (Half Board)
  • Traditional Room, Lake View - Restaurant is Hotel's Choice

    Room amenities

    • 18 sq m
    • Lake view
    • Sleeps 5
    More detailsTraditional Room, Lake View - Restaurant is Hotel's Choice

About this area

Chitose

Located in Chitose, Marukoma Onsen Ryokan is on the waterfront. Travellers eager for a bit of culture can stop by Sapporo Art Park, while those wishing to experience the area's natural beauty can explore Lake Shikotsu and Shikotsu-Toya National Park.
Visit our Chitose travel guide
View in a map
Popular Location

What's nearby

  • Shikotsu-Toya National Park - 11 min drive
  • Shikotsu Visitor Center - 18 min drive
  • Kokenodomon - 28 min drive
  • Mount Tarumae - 32 min drive
  • Takino Suzuran Hillside Park - 52 min drive

Getting around

  • Tomakomai Station - 41 min drive
  • AirportSapporo (CTS-New Chitose) - 46 min drive

Restaurants

  • Where to eat
  • Komakusa – Restaurant offering Japanese cuisine. Serves breakfast and lunch.

About this property

Marukoma Onsen Ryokan

3-star Boardwalk ryokan, walk to Lake Shikotsu
A restaurant, concierge services and a 24-hour front desk are available at this smoke-free ryokan. WiFi in public areas is free. Other amenities include a garden and a banquet hall. All 55 rooms offer fridges, minibars and LCD TVs. Guests will also find room service (during limited hours), safes and showers. Bathrooms are shared.
Marukoma Onsen Ryokan offers 55 forms of accommodation with a safe and complimentary slippers. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges and minibars. Guests have access to shared bathrooms. Bathrooms include a shower, bidets and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 5:00 AM to 11:00 PM.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 1650 per person
  • 1 restaurant
  • Room service available

Things to do

  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Turndown service

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 5:00 AM to 11:00 PM
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

More

  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer (on request)
  • Shared bathroom (in-room sink)
  • Shower

Entertainment

  • LCD TV

Food and drink

  • Kaiseki meal
  • Minibar
  • Fridge

More

  • Desk
  • Safe
  • Slippers
  • Tatami (woven mat floors)
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 7:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers pickup service from Shikotsukohan Bus Terminal only.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: JPY 1650 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Marukoma Onsen Ryokan Chitose
Marukoma Onsen Chitose
Marukoma Onsen
Marukoma Onsen Ryokan Ryokan
Marukoma Onsen Ryokan Chitose
Marukoma Onsen Ryokan Ryokan Chitose

Frequently asked questions

Can I cancel my reservation for free at Marukoma Onsen Ryokan and receive a full refund?
Yes, Marukoma Onsen Ryokan offers free cancellation on select room rates, because flexibility matters! Please refer to Marukoma Onsen Ryokan cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Marukoma Onsen Ryokan?
As of 20 Oct,2020, prices found for a 1-night stay for 2 adults at Marukoma Onsen Ryokan on 4 Nov,2020 start from SG$269, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Marukoma Onsen Ryokan pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Marukoma Onsen Ryokan?
This property doesn't offer parking.
What time is check-in at Marukoma Onsen Ryokan?
Check-in is from 3 PM to 7:30 PM.
What time is check-out at Marukoma Onsen Ryokan?
Checkout is at 10 AM.
Where is Marukoma Onsen Ryokan located?
Situated on the boardwalk, this ryokan is within 32 mi (52 km) of Sapporo Dome, Odori Park and Clock Tower. Former Hokkaido Government Office Building and Sapporo TV Tower are also within 32 mi (52 km).
4.3
Excellent
5 - Excellent
102
4 - Good
86
3 - Okay
18
2 - Poor
6
1 - Terrible
1

4.3/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the onsen last week. Room came with dinner and buffet breakfast, was quite taken aback when the room didn't come with a shower but we managed by booking a private onsen at night, also it was winter so it wasn't much of an issue. Staff were very helpful, we had a wonderful time and good view of Lake Shikotsu from our room
Stayed 1 night in Feb 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was great! So was the service staff including the reception and the waitresses at the restaurants. Had a tatami room which was very comfortable. Dinner was kaiseki, and therefore, really sumptuous. Breakfast was alright and can be better in terms of quality and spread. All in all, we had a good experience!
Stayed 1 night in Dec 2019

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Sad face IconDisliked: Room comfort
Very cramp room, service staff for dinner are excellent comparing to the breakfast restaurant service staff excellent dinners very authentic Japanese dishes, as compared to Sapporo spreads
Stayed 6 nights in Nov 2019

4/5 Good

Happy face iconLiked: Staff & service, property conditions & facilities
Sad face IconDisliked: Room comfort
Perfect place in fall!
A most beautiful view from outside onsen to the lake and the mountain. Colorfull scenery, very impressive indeed. There very some unknown black ”beetles” (?) on the room cieling which dropped to my face, neck and arm when I was asleep. Not a nice wakeup call! I could not sleep after 2:30am that night! The dinner was served in our room. We do not like so much eating in our bedroom.
Stayed 1 night in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
An authentic vintage Onsen hotel that can bring you calm, comfy, and zen style of life!
Stayed 1 night in Sep 2019

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