Terrace/patio
Check availability

Reviews of Castaway Resort

3 out of 5
Castaway Resort
Arorangi, Main Road, Arorangi, Rarotonga

Reviews

9.2

Wonderful

Rating 10 - Excellent. 116 out of 193 reviews" "
Rating 8 - Good. 61 out of 193 reviews" "
Rating 6 - Okay. 13 out of 193 reviews" "
Rating 4 - Poor. 3 out of 193 reviews" "
Rating 2 - Terrible. 0 out of 193 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from the Castaway Crew on 30 Apr,2024
Thanks for your review!Kia Manuia,

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Staff were friendly, limited food options available when lunch was not being served on certain days.
Stayed 5 nights in Apr 2024
Response from the Castaway Crew on 30 Apr,2024
Thanks for your review! Our restaurant is currently open for lunch 2 days a week, we also have Beluga cafe and Waterline Restaurant both within 100m of the resort offering lunchtime dining. We hope to see you back here in Paradise soon. Kia Manuia,

10/10 Excellent

KERRY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super friendly and helpful staff, special thanks to Varni and Minnie. Great vibe in Wilson's bar and restaurant from happy hour and on into dinner. Cocktails were nice too. Lots of food options and different theme each night. We thoroughly enjoyed Sunday night with the entrainment.
Stayed 4 nights in Apr 2024
Response from the Castaway Crew on 19 Apr,2024
Kia Orana Kerry,Thanks for your 5 star review! Hope to see you back here soon!Kia Manuia,

10/10 Excellent

Laura, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, very quiet during the daytime but in the evening, the restaurant fills up with guests from all over the island which we thought was very fun! The food is delicious. If you want daytime activity, you will need to go elsewhere but if you want peace and a private beach, this place is perfect!
Stayed 8 nights in Mar 2024
Response from the Castaway Team on 12 Apr,2024
Kia Manuia Laura,Thanks for your 5 star review! We hope to see you back again soon!Kia Manuia,

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and bar staff were very friendly and attentive and called us by name and took great care of us during our 3-night stay. Sunday BBQ was excellent! and the entertainment that evening was wonderful! Room was clean quiet and comfortable.
Stayed 3 nights in Mar 2024
Response from the Castaway Team on 4 Apr,2024
Kia Orana Janice,Thanks so much for your great 5 star review! We hope to see you back here in Paradise soon. Kia Manuia,

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Beautiful location and delicious food. We’d happily stay again.
Stayed 11 nights in Mar 2024
Response from the Castaway Team on 28 Mar,2024
Kia Orana,Thanks for your fantastic review! We hope to see you back again soon.Kia Manuia,

8/10 Good

viktor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent resturant, good location for watching sunsets
Stayed 7 nights in Mar 2024
Response from the Castaway Team on 25 Mar,2024
Kia Orana Viktor,Thanks for your great review - we hope to see you back again soon.Kia Manuia,

10/10 Excellent

Bikash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience, friendly staff, Would have been excellent if tree Branches don’t block the view from ocean view villa
Stayed 5 nights in Mar 2024
Response from the Castaway Team on 18 Mar,2024
Kia Orana Bikash, Thanks for your 5 star review! We do actually have the local tree-trimming company booked in, but there is a 6 week wait for their services. The views will be more visible next time. Kia Manuia,

10/10 Excellent

Gregory Walter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service is what makes the place attractive.
Stayed 16 nights in Jan 2024
Response from the Castaway Team on 5 Mar,2024
Meitaki maata for your lovely review, I will be sure to pass your comments onto our staff.Kia Manuia.

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At this time of the year totally perfect for rest and relaxation. The best room with balcony overlooking the trees and watch the waves roll in. Afternoons in the water and then out in time for Happy Hour! Food and cocktails outstanding and the gem of this place is the staff they are the 'icing on the cake' so to speak. We will definitely return and next time for longer.
Stayed 7 nights in Jan 2024
Response from the Castaway Team on 8 Feb,2024
Kia Orana!Meitaki ma'ata for your wonderful review. Hopefully we will see you soon!Kia Manuia,

8/10 Good

CHERYL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled with the whole fam (4x adults) We had a late flight so we arrived in the property almost midnight. We checked-in in our room (2bedroom suites) with no issues at all as prior instructions was given clearly ahead of time. Everyone’s first impression was “Wow!” Our room was so spacious and most of all clean and comfortable. We would have given it 5 stars, however, 1 room had no A/C that everyone has to sleep in one room (luckily the bed is big enough for 4 of us). Otherwise, it felt like a home away from home. Kudos to the staff for excellent service.
Stayed 5 nights in Jan 2024
Response from the Castaway Team on 8 Feb,2024
Thanks for your great review! Hope to see you back again soon!Kia Manuia,

8/10 Good

Lynal George Toka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very decent sized rooms, excellent sized full fridge to fit in all your food and beverages in our poolside studio room. We had good privacy on our balcony area from the pool with the plant foliage between us. Complimentary breakfast was awesome with fresh fruits, toast with toppings fresh juice water tea coffee etc. And the hot breakfast options off the menu was very nice and generous sizing. The beach had a small lovely sandy area to bathe which we really enjoyed if you want to vege out in the water. (Would be cramped if 5 or more people in the area). Great central location to town and the lovely southern beaches around the Rarotongan resort and Titikavika beaches. Staff at the resort super friendly. Would happily stay there again.
Stayed 8 nights in Jan 2024
Response from the Castaway Team on 29 Jan,2024
Thanks for your great review! We hope to see you back here in Paradise soon!Kia Manuia,

10/10 Excellent

Janine Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the privacy. We loved that there was a restaurant and bar right on the beachfront - the food was delicious. The staff were wonderful, very friendly and welcoming. We loved the easy access to the beach and being able to walk from our room down to the beach to swim. The foot bowl and extra floor towels for cleaning sandy feet were great too. We would definitely choose to stay here again!
Stayed 14 nights in Dec 2023
Response from the Castaway Team on 29 Jan,2024
Thanks for your wonderful 5 Star review! We hope to see you back here in Paradise again someday.Kia Manuia

10/10 Excellent

Kirsty Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from the Castaway Team on 29 Jan,2024
Thanks for your wonderful 5 Star review! We hope to see you back here in Paradise again someday.Kia Manuia

10/10 Excellent

Neil Christopher

Stayed 11 nights in Dec 2023
Response from the Castaway Team on 11 Jan,2024
Kia Orana Neil,Thanks for your great review! We do hope to see you back again soon!Kia Manuia,

10/10 Excellent

Keenen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from the Castaway Team on 11 Jan,2024
Kia Orana Keenan,Thanks for your great review! We do hope to see you back again soon!Kia Manuia,

6/10 Okay

Kathleen audrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were amazing. The property is run down most of the umbrellas have holes in them, and the deck chairs have been mended a lot but are still broken. I got locked in my room because I shut an interior door overnight not realising the lock on my side of the door did not work. I could not get out. I rang reception but it was not manned at the weekend. I then tried to ring the other number on the phone but that was also not picked up. I watched out the window, caught someone walking by attention, and asked them to find someone to let me out. I put something against the door so I did not accidentally shut it again and get locked in. This door was not fixed before I left. A man did try and fix it but the lock did not fit the door. The staff in the restaurant were amazing and professional. The food was great. It was just a shame about the property maintenance.
Stayed 7 nights in Dec 2023
Response from the Castaway Team on 11 Jan,2024
Kia Orana Kathleen,Thanks for your review. We're glad you enjoyed our restaurant and friendly staff. Our apologies for getting locked in your room. After your stay we hired a builder to drill out the broken doorknob and replace it.Kia Manuia,

10/10 Excellent

Danica Dale Yacapin

Travelled with partner
Liked: Amenities
Great customer service.
Stayed 6 nights in Dec 2023
Response from the Castaway Team on 13 Dec,2023
Kia Orana Danica,Thanks for your great review! We hope to see you back again soon!Kia Manuia,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. I liked the sound of the ocean at night.
Stayed 5 nights in Dec 2023
Response from the Castaway Team on 7 Dec,2023
Kia Orana and thank you for your review.We hope your next visit will be even better.Kia Manuia.

10/10 Excellent

Cliff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good restaurant. Friendly staff. Unfortunately very little in the way of off street parking.
Stayed 8 nights in Oct 2023
Response from the Castaway Team on 19 Nov,2023
Thank you for your review and comments.We are happy for all comments to help us to make your next stay better.Meitaki

10/10 Excellent

Davin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Excellent staff. Great food. Resort has great character but would benefit so much from upgrade in regard to an all-round clean & a fresh paint job.
Stayed 6 nights in Oct 2023
Response from the Castaway Team on 27 Oct,2023
Kia Orana,Thanks for your great review - hope to see you back again!

10/10 Excellent

Taranaki Newton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really good stay was nice and quiet adult only vibe. Great ideas with the washing tub for sandy feet really nice and helpful staff would stay again amazing sunsets even got to see whales right out of our room. Breakfast down by the beach was an amazing way to start out days
Stayed 8 nights in Aug 2023
Response from the Castaway Team on 7 Sept,2023
Kia Orana!Thanks for your great review! We hope to see you back here in Paradise soon!Kia Manuia,

10/10 Excellent

Elaine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, with the beach at our doorstep. Amazing views from our rooms and the restaurant. Special shout-out to Rosalie, Minnie and Vali for their warm hospitality every day! Hugs from Elaine and Papa Ben’s fanau
Stayed 9 nights in Aug 2023
Response from the Castaway Team on 30 Aug,2023
Kia orana and thanks for your great review. We hope to see you back again soon!

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot with friendly staff, beach front dining with stunning sunset viewing options close to other resorts and main town centre only a 10 min drive away
Stayed 7 nights in Aug 2023
Response from the Castaway Team on 24 Aug,2023
Kia Orana!Thanks for your great review! We hope to see you back here in Paradise soon.Kia Manuia,

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem. Staff made me feel very welcome, remembered my name and checked on me all the time. Really lovely people. Thankyou Anita.
Stayed 3 nights in Aug 2023
Response from the Castaway Team on 24 Aug,2023
Kia Orana!Thanks for your great review! We hope to see you back here in Paradise soon.Kia Manuia,

10/10 Excellent

Frances Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not near other properties for dining options, but they have a very extensive menu and the food was delicious. The staff are the best, attentive and friendly and helpful.
Stayed 8 nights in Jul 2023
Response from Anita on 21 Aug,2023
Meitaki maata for your lovely review.we hope you next visit will be even better.Kia manuia

10/10 Excellent

Shearna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were my favourite made us feel so looked after and cared for. Always greeting with a smile and the sound of laughter durong dinner Best part was Sunday night BBQ Buffet with a fire on the beach wowwwwww
Stayed 5 nights in Jul 2023
Response from the Castaway Team on 2 Aug,2023
Kia Orana Shearna,Thanks for your great review! We hope to see you, or your friends back here in Paradise soon!Kia Manuia,

10/10 Excellent

Karlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying at Castaway and hopefully will not be our last. The people make a place and from Reception to their lovely and professional Restaurant team . It’s a great place to Eat and take in the sunset at Wilson’s Bar and also a comfortable stay at the Castaway property!
Stayed 5 nights in Jul 2023
Response from Liv on 17 Jul,2023
Kia Orana! Thanks for your great review - we hope to see you or your friends back here in Paradise soon!Kia Manuia

10/10 Excellent

Michael James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in an ocean view Villa. Newly refurbished and fantastic would definitely come again. Very friendly staff
Stayed 9 nights in Jun 2023
Response from Anita on 28 Jun,2023
Kia Orana and Meitaki Maata for your lovely review.We do hope to see you again soon.Take care, kia manuia.

10/10 Excellent

Stephen

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Fun staff restaurant bar hotel all in 1 spot. There was a sewage smell and the plug gurgled in our frieds room.
Stayed 7 nights in May 2023
Response from Anita on 14 May,2023
Many thanks for your review, I will let the staff know of your lovely comment.My apologies for the smell, we had problems with our new reticulating wastewater system - but that has been all fixed.Until your next visit to Raro - take care.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing place! Loved every minute there. The staff are awesome, our room was perfect and the food is fabulous. Wouldn't hesitate to book again. :)
Stayed 9 nights in Mar 2023
Response from Anita on 23 Mar,2023
Kia Orana and Meitaki Maata for your lovely review.I will be sure to pass on your comments to our staff.We hope your next visit will be even better.Until then, take care.Kia Manuia

10/10 Excellent

Freya

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the beach house and it was perfect for us. Right next door to the bar/restaurant and still so private. Food and drinks were the best we tasted on the island. Staff were all lovely. We had the beach to ourselves most of the time, it was beautiful.
Stayed 8 nights in Aug 2022
Response from Anita on 29 Oct,2022
Kia Orana and Meitaki maata for your lovely review.We are happy your stay at Castaway was enjoyable and we hope to make your next stay even better.Take care, Kia manuia.

6/10 Okay

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff really looked after you
Stayed 6 nights in Aug 2022

8/10 Good

Hilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Beach House, which was slightly separate to the other area. Still had access to the pool though. Was a great setup for a group. Staff were so friendly and we would stay here again!
Stayed 8 nights in Jul 2022

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely resort with a private beach, nice food and friendly people. Would stay here again.
Stayed 7 nights in Jul 2022

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic beachfront location, and with great staff and service, nothing was a problem, always helpful, friendly and informative. This boutique resort is family-run, laid back but extremely professional and they definitely know how to give their guests the best experience. Rooms all so close to the beach, super-clean and well-stocked and room service did a wonderful job each day. Fab cocktails and great choice of food to suit everyone. The chance to have your breakfast/lunch/dinner on the beach, swim, see whales, hang out with the wandering doggies, watch the sunset with a cocktail etc was priceless. Well done and thank you to the Castaway team, we'll be back for sure.
Stayed 7 nights in Jul 2022
Response from Anita on 27 Jul,2022
Kia Orana Lucy and meitaki maata for your lovely review, I will be sure to pass your positive comments onto the staff. We hope your next stay will be even better. Kia Manuia

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 10 days and the amenities is all you need for a holiday given if you want to explore the island most of the time.We were able to easily cook too as we anted to try the local produce outside of a restaurant! Staff are super amazing, always accommodating and keep the entire resort tidy (bedrooms were always serviced to perfection). Michelle and Paul are amazing owners/hosts and super personable as are their staff; Anita and all the staff (Apo, Trina, Joyce, Pearl, Romel, Grace and the chefs) know the best for local cuisine and activities and beaches etc, so don't be shy to ask! Locals always know best 😁 😍 Food is outstanding, fresh and delicious, and the cocktails are pretty amazing too - best ambience too for a chill evening/night! Thank you all for being amazing, we will definitely be back when visiting Rarotonga again 🤗
Stayed 10 nights in Mar 2022
Response from Michelle on 13 Apr,2022
Oh Natalia thank you so much for a wonderful review but most of all it is so pleasing to know we at the resort were able to make this happen. We do value all our guests choosing to book and stay at the resort and to know you were looked after means a lot to us. Thank you again for such a glowing review and for the wonderful feedback.

10/10 Excellent

Bronwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being an older couple we loved the family atmosphere We were so well looked after by Paul and Michelle The food was fantastic ( large portions ) The staff all super friendly thanks to Mo, Romeo and Apple for keeping the drinks coming Special thanks to Trina Driving us to town 2 days and looking after us we will be back to see you all next year
Stayed 7 nights in Jan 2022
Response from Anita on 5 Feb,2022
Meitaki maata for your lovely review. I will pass your comments onto our staff. We are so happy you enjoyed your stay with us and do hope to see you again in the future. Take care.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was OK.
Stayed 1 night in Jul 2021
Response from AD on 10 Aug,2021
Kia Orana and meitaki maata for your review. We strive to better your experience with every visit. Ka Kite.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic charm. Early check in, late check out and friendly staff
Stayed 1 night in Jul 2021
Response from Anita on 10 Aug,2021
Kia Orana and meitaki maata for your lovely review. We do hope to see you again for your next visit to Raro. Ka kite.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I would like to know why we have been charged $924.05 on our credit card not the $892.80 that it stated on our booking. I have just emailed Castaway asking the question. We paid for meals/drinks at the time when at The Wilsons Bar.
Stayed 4 nights in Mar 2020
Response from Anita on 16 Mar,2020
Kia Orana, Your processed payment included a 3.5% card administration fee of NZD$31.25. I hope this information is helpful. Kind regards Anita Donnelly Castaway Resort Rarotonga

10/10 Excellent

Royce, Rendsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't let the reception area fool you. As a first impression, yes, it could do with a revamp. But go into the resort and it's a real gem. To be fair, some things are a bit tired, but the rooms are clean with everything you need, and the bed was really comfy. The staff are super nice and helpful and the food was always really great. Considering how popular the resort and the restaurant is, it was also very quiet. A really great place to stay!
Stayed 8 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool side villa with kitchenette. Quiet place, friendly staff.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Claire, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's on the beach, the staff are great, you can reach great restaurants but I love the resort restaurant. Michelle, Sandi and Apo are gems.
Stayed 5 nights in Dec 2019

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place
Lovely place. Very friendly and accomodating staff. Room and bed were super comfortable. Thank you. Also, don't miss the exceptional guitar playing of Anania Browne on Friday evenings.
Stayed 6 nights in Dec 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot, rooms recently renovated. Missing a TV screen, and the room we were given was not "pool side" but still happy with everything. and would stay again.
Stayed 1 night in Dec 2019

10/10 Excellent

Kahukoka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO WORDS WILL DESCRIBE THW AMOUNT OF FUN WE HAD AT THE CASTAWAY! STAFF AND THE GUEST WERE JUST AWESOME! DEF WILL GO BACK! I WANT TO GO BACK!
Stayed 5 nights in Nov 2019

10/10 Excellent

Ros, KALGOORLIE WA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lovely setting, clean rooms, amazing food, great service. Staff very happy in their environment, cannot say enough about this resort. Very welcoming. Will be returning next year
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern decor in the room, the awesome air con and fan, what i didnt like was that was the last night before heading back to NZ
Stayed 1 night in Oct 2019