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Reviews of Wyndham Grand Nai Harn Beach Phuket

5 out of 5
Wyndham Grand Nai Harn Beach Phuket
15/328 Moo.1 Soi Naya, Nai Harn Beach, Muang, Rawai, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mookda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 2 nights in Apr 2024
Response from Thiranat (Secretary to General Manager) on 20 Apr,2024
Dear MookdaWe'd like to take this opportunity to thank you for choosing the WYNDHAM GRAND NAI HARN BEACH PHUKET for your stay. We are delighted to hear that you loved your stay at our resort, and we appreciate your good feedback. We look forward to seeing you again and greeting you warmly on your future visit to WYNDHAM GRAND NAI HARN BEACH PHUKET. Thank you, and best regards.

8/10 Good

KYLIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a quiet location. Room and facilities were good WIFI worked well. Hotel restaurant was ok- perhaps should focus more on local food than western meals. Most western type meals we tried were mediocre at best. Buffet breakfast was good.
Stayed 4 nights in Mar 2024
Response from Thiranat W. (Secretary to General Manager) on 8 Apr,2024
Dear KYLIE, Thank you for choosing WYNDHAM GRAND NAI HARN BEACH PHUKET as your holiday destination. We are delighted to hear that your stay was enjoyable. Your comments will be shared among our team and this will keep up our good work to serve our guests. Once again, thank you for choosing our resort and look forward to having you back home away from home again.With my best wishes,

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 26 nights in Feb 2024
Response from Thiranat Wangkungwansot on 11 Mar,2024
Dear DerrickThank you for choosing WYNDHAM GRAND NAI HARN BEACH PHUKET and I appreciate you taking time to post a review. We value your feedback. We look forward to seeing you again.With my best wishes,

8/10 Good

Sang Yong

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Thiranat Wangkungwansot (Secretary to General) on 8 Mar,2024
Dear Sang YongWe'd like to take this opportunity to thank you for choosing the WYNDHAM GRAND NAI HARN BEACH PHUKET for your stay. We are delighted to hear that you loved your stay at our resort, and we appreciate your good feedback. We look forward to seeing you again and greeting you warmly on your future visit to WYNDHAM GRAND NAI HARN BEACH PHUKET. Thank you, and best regards.

10/10 Excellent

Magnus

Stayed 3 nights in Feb 2024
Response from Thiranat W. (Secretary to General Manager) on 21 Mar,2024
Dear Magnus, Thank you for choosing WYNDHAM GRAND NAI HARN BEACH PHUKET as your holiday destination. We are delighted to hear that your stay was enjoyable. Your comments will be shared among our team and this will keep up our good work to serve our guests. Once again, thank you for choosing our resort and look forward to having you back home away from home again.With my best wishes,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Dec 2023

10/10 Excellent

NIKOLAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023

10/10 Excellent

Vivek, Happy valley goose bay

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful, prompt, and friendly. The app made ordering room service, booking transportation, or chatting with the hotel very convenient and they always replied very quickly. Beautiful hotel with amazing swim out rooms! We loved our stay.
Stayed 8 nights in Nov 2023

8/10 Good

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new resort in quiet Nai Harn area. Recommend a pool access room. Loved the room service with a wide variety menu. Resort still under some construction but does not affect your stay and is a nice quiet resort. No construction noise, just one part of the resort doesn’t hosts guests yet. 10min walk to Nai Harn Beach and 10min walk to restaurants/shops/7-11/pharmacy. Area felt very safe. About 1h30min from airport and 30-45min from big Buddha/elephants/old phuket town. Staff was good but could be improved. Consierge did not know any information in regards to tours that are advertised at hotel. In comparison to other resorts where they explain tours to you and showcase them. Some staff were not trained at the coffee shop “Kopi.” We ordered off the menu and the staff member had to call someone to ask how to make the drink (iced latte). and it didn’t turn out good as we had ordered that coffee numerous times during our stay. Servers do come around pool and offer drinks which was great. Keefir the server was by far the best and friendliest server and made our stay even better! Overall, recommend this resort we had a great stay and the rooms and property are beautiful. Is a bit far from attractions but is a nice quiet area. We stayed 8nights but I would recommend 4-7 nights in Phuket and then tour other islands!
Stayed 8 nights in May 2023
Response from Chris on 10 May,2023
Dear Jillian,Thank you for your recently stay with us and giving us with your valued feedback.Your comments will be shared among our team and we will keep up our good work.Once again, ;thank you for your choosing to stay with us and look forward to seeing you back home soon.With my best wishes,

8/10 Good

Ashlie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This property was beautiful. I stayed in a poolside studio and it was perfect! There are jets and a ledge for you to sit in the pool right out your room's backdoor. Part of the property is under construction. However, there wasn't any excessive noise or traffic. The pool bar (swim up) was nice. Ordering a pizza is a must! I was a bit bothered by the additional person fee that was added (as a daily charge) to my visit. I was charged for having my child stay with me in the room. I DID NOT request an extra bed or anything. I was told that because there was an "extra person" I needed to pay. Lastly, my room wasn't ready at arrival so I waited in the lobby, which is beautiful, for about 20 minutes. Other than that, the hotel staff is helpful and professional.
Stayed 5 nights in Apr 2023
Response from Chris on 10 May,2023
Dear Ashlie,Thank you for your recently visit and giving us with your valued feedback.Your comments will be shared among our team and we do promise to keep up our good work for a better service.Once again, thank you for your choosing to stay with us and look very much forward to welcoming you back home again soon.With my best wishes,

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FANTASTIC hotel I have stayed in many hotels in my lifetime both leisure and business and for the cost of this hotel it has to be the BEST I have stayed in It’s relaxing , clean , very happy staff , excellent facilities and breakfast , shuttle bus to beach and absolutely the best pool in any hotel I have ever stayed Also the rooms and bathrooms are superb No wonder this is 6 star and at an unbelievable price Great value for money and great hotel
Stayed 1 night in Apr 2023

8/10 Good

Gabriella

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property is super nice and the area has really good restaurants nearby. The staff was not the most effective and slightly rude at times. Other than that, I had a great time here.
Stayed 2 nights in Apr 2023
Response from Chris on 26 Oct,2023
Dear Gabriella,Thank you for your recently visit and giving us with your valued feedback.Your comments will be shared among our team and we do promise to keep up our good work for a better service.Once again, thank you for your choosing to stay with us and look very much forward to welcoming you back home again soon.With my best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Chris on 10 Jan,2023
Dear Our Valued Guests,We learn that you are very happy while being with us at the resort.Your appreciation by giving us with "10" would help us to provide the service to our guests more and more.Once again, thank you for your visit and look very much forward to welcoming you back home away from home soon.With my best wishes,

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Chris on 23 Feb,2023
Dear Josh,Thank you for your visit and your score will be shared among our team.Once again thank you for your choosing to stay with us and look very much forward to seeing you again.With my best wishes,

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing getaway
The Wyndham is located in a lovely area, walking distance to a lake and a delightful beach. The premises also has a fantastic pool. We enjoyed lying by the pool reading. The staff were most accommodating and let us borrow yoga mats to use in our room. We would highly recommend this hotel for a relaxing getaway.
Stayed 7 nights in Oct 2021

10/10 Excellent

Pernille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt nyt hotel
Virkeligt skønt hotel. Lækkert badeværelse. Behagelig stor seng. Meget rent over det hele. Noget af hotel ikke lavet færdig indvendigt. Men ikke noget der gør omgivelser ringe. Virkelig skøn morgenbuffet med så mange muligheder
Stayed 2 nights in Feb 2023
Response from Chris on 23 Feb,2023
Dear Pemille,Thank you for your recently visit to our resort at Wyndham Grand Nai Harn Beach Phuket.We noted that during your stay, we could deliver you with the satisfaction of services and we do hope to see you back home away from home again very soon.With my best wishes,

8/10 Good

Michaela Gabriella

Stayed 2 nights in Jan 2023
Response from Chris on 6 Jan,2023
Dear Ms. Gabriella,Thank you for your review while staying with us at the resort. We are very pleased to hear that you were satisfied with our service and facilities.We promise to keep up our good work and look very much to having you back home away from lhme again.With my best wishes,

4/10 Poor

Mikko

Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Chris on 23 Feb,2023
Dear Mikko,Thank you for your stay with us.Please let us know for any improvement we have to correct so that we can share your information among our team and the improvement will then be actioned.Look forward to hearing from you soon.With my best wishes,

2/10 Terrible

Markus

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2021
Response from Chris on 10 May,2023
Thank you for your choosing to stay with us and look forward to welcoming you back home again.With my best wishes,