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Reviews of Gateway Inn

2 out of 5
Gateway Inn
250 S Main Street, Red Bluff, CA

Reviews

3.8
Rating 10 - Excellent. 1 out of 59 reviews" "
Rating 8 - Good. 5 out of 59 reviews" "
Rating 6 - Okay. 8 out of 59 reviews" "
Rating 4 - Poor. 15 out of 59 reviews" "
Rating 2 - Terrible. 30 out of 59 reviews" "

4.4/10

Cleanliness

4.8/10

Staff & service

6.0/10

Amenities

3.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No
The only place I stayed at that required $100 CASH deposit, even after having paid with a credit card. When we got there we were unable to get into the pool because they closed it at 8pm. The table had two tiny dead roaches on it when we got into our room. The AC was not working at all and the room was more unbearably hot than being outside. Even with the windows open all night. The TV reception didnt work so we cpuldnt even watch tv because the glotching was so bad. Tried to get into the pool before we left and there was white crystal looking stuff at the bottom of the pool (told it was water conditioner) so we didn't feel ok getting in. Found another dead roach under bed area when leaving, no live ones though.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, room comfort
Worth every penny
Was on a business trip lots of construction tools the owner help me unload my tools into the room showed up late was tired will definitely stay here again
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The only reson we stayed in that MOTEL coz it was 11 at night we are so sleepy after driving 10 hours from Seattle. Expedia shount be list this to the Custemers this MOTEL is not for Expedia customers .
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Leslie

Disliked: Property conditions & facilities, room comfort
Very dated hotel -
Stayed 1 night in Feb 2019

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

BC, SF Bay Area

Liked: Cleanliness
Disliked: Property conditions & facilities
Many things in room needed to be fixed: Air conditioner's LOW FAN didn't work, 2 light bulbs were out, phone didn't work. Outside is a bit seedy, though the inside was nicer. Bed was comfortable. Inexpensive
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no body home
Went to the hotel to check in no one came to lobby for more that 10 mins''''' Drove down the street to a nice Hotel that was quite and clean with a nice pool for 20 dollars less ///////
Stayed 1 night in Sep 2017

6/10 Okay

Nic, L.A.

Disliked: Property conditions & facilities
Only OK. Not really worth the price.
Room was generally clean in an older motel. Had the full range of gadgets: microwave, toaster oven/coffee maker, fridge, cable TV, iron and board, hair dryer. One office type chair, queen bed. The sheets had the feel of fresh but not washed or pressed, towels were OK. Pillows were small, one soft, 2 firm. The floors creaked underfoot and were soft in spots due to broken/rotten floor boards. The toilet had a leaky valve and cycled every 5 minutes or so, loudly. Not much noise from adjacent and upstairs rooms. This was during the Solar Eclipse weekend, and other hotels had also raised their rates even as far away as The Dalles, but I feel like I overpaid for what I got. I'm not sure Expedia got me a bargain on this one.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Moved here when motel 6 was overbooked: downgrade
Clean but crusty and dated. Beware $25 cash deposit and AM room inspection. 90 degrees room took a couple hours to cool 11pm 4th of July weekend.
Stayed 1 night in Jun 2017

2/10 Terrible

family vacation, wa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a place to sleep
This hotel is just like abandoned building. Don't ever take your family there, if have choices like Super8, Motel6 or Day inn then go there.
Stayed 1 night in Jul 2017

6/10 Okay

Pierre, Oroville

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Eh?
Fair
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
There is no coffee as advertised. Only cheap coffee until 8:30.
Response from Raj on 25 Jun,2017
The coffee is in the office and complementary breakfast is from 7-9 am.

4/10 Poor

KCN, Placervillr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty hotel in Red Bluff ca
Small dirty room that smelled bad. I didn't want to take my shoes off and touch the carpet. The bed spread thing was nasty and I felt like buying a sleeping bag to sleep in

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
Sucked! There was hidden fees upon checking in! When things of cleaning and needing fixed were brought to the attention of the personal they were not friendly about doing it. In fact, instead of cleaning or fixing they just checked us out. The good thing is we were able to get the hidden fee, however I am still waiting for the rest to be refunded. Expedia needs to really check up on places before recommending and booking rooms for people. One last thing, there was only one vehicle in the parking lot (8:30 pm) and we were told the were full. Not a good place to stay

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disrespectful staff - NEVER EVER, EVER STAY HERE
The women working here was incredibly disrespectful and rude. Absolutely no customer service skills. She talked down to us and treated me like dirt. She kept asking questions and acted like I was lying to her. Also, there is a $25 dollar cash only deposit that she requires. She thought that it was crazy that I asked for a receipt to it. The beds were hard, room was dirty and moldy. The bathroom shower looked like something was growing on it and the towels were stiff and falling apart. It needs some actual cleaning. In the morning when I checked out, she said that she had to inspect the room before she could give me the $25 deposit back. Even though the she saw that the room was fine and nothing was removed, she still gave me major attitude about giving the deposit back. Sorry, but if I wanted to spend $25 more, I would've got a very, very nice hotel. As for the "continental breakfast" that consists of vending machine pastries and the coffee that is normally provided in your hotel room. Never ever stay here! The staff at this hotel should not be allowed to interact with the public. They also said that this hotel only had 4 rooms left for the night. There were only 4 cars in the parking when I checked in late at night. More like, they only booked 4 rooms. I now clearly know why. Will never stay here again. Hopefully someone can help the women working the desk to learn some respect and manners. Worst hotel/motel experience ever.

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
front desk was rude and when check out they run and check the room before giving you your $25 back

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
run down hotel in red bluff, ca.
the door lock would not work. hotel personell wanted us to use that room any way even tho our electronic key would not work. finally they gave us a different room after several trips to the office. both rooms needed repair. carper was stained and dirty. toilet kept running loudly, shower was not really usable. shower door couldn't really open, toilet paper holder was broken, curtains didn't close all the way. heater struggled to keep room warm and was very hloud. we will never stay there again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

ronald

Disliked: Cleanliness, property conditions & facilities, room comfort
One night stay
Beds were hard. Room was very dated. Motel looked like it was a residence for some.

2/10 Terrible

linda, Renton, WA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower handle was so loose you could not get warm water to shower. About $20 more than it should have been. Listed as a no frills hotel, and that is true.

6/10 Okay

kaye, C

Liked: Staff & service
Disliked: Property conditions & facilities
Traveling.
Jst needed some sleep for a few hours and shower with the price its good. Signs says breakfast but none, not even a coffee..

2/10 Terrible

Michael, Denmark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just acceptable
Needed roof and bed, and got it

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUNDOWN Motel on a shady part of town.
Passing thur and i booked the hotel online before getting to the place.. the picture online are nothing like the actual motel.. once i checked in you can tell this is more of a motel for local people living out of their car or homeless... it had a funny moldy smell to it.. as soon i checked in they required me to give a $25 cash deposite n pointed ne out to thw closes atm.. on the morning of check out i ask for my deposite back n the lady infront was slow to want to give it bavk to me she needed to go chexk if i taken any towel or pillows or whatever... i waited 15 mins well she inspected the room.. for what idk... i got my entire deposite back at they end vvecause of course i didn't want to take a souvenir from This place... whatever you do avoid it its really rundown.

2/10 Terrible

joe, utah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never stay here
rudest owners I ever met, when I showed up they tried charging me extra over what I paid Expedia and then they refused to let me check in for over an hour until Expedia called them. disrespectful, bad bad bad service. they dont deserve your money

4/10 Poor

Unfortunate Exp, Red Bluff,CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible conditions. Rude staff
We had a non-smoking room with a park bench with an ashtray for smoking right in front of our room. Asked to be moved mgr said yes for a 35.00 fee! Towels &-sheets so old they had holes. As the picture shows. We had an accident with a drunk down the street so had to had to stay somewhere fast. Our car was not ready til 12pm wouldnt lare check out due to circumstances not even ONE hour. Horrible experience.
Yup thats a hole in the towel!

6/10 Okay

Verified traveller

Disliked: Room comfort
Good for quick overnight stay
You get what you pay for, it's not bad, not good. Simply four walls and a bed.

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT NICE
Only car in parking lot, very old place, unkempt staff of one, room key difficult, bed sagged, dust in corners, doors appeared to be repaired from recent break-in, curtains hanging crooked off window, shower mouldy, ambulance and police dealing with homeless guys on the corner, etc.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were very hard felt like I was sleeping on a box spring. The staff was not rude but very in helpful and not very nice. The free breakfast consisted of one Danish. And we found mouse poop in the sheets the following morning while looking for a missing sock. The only good thing about it was it had a fridge and microwave.

6/10 Okay

John, Redlands

Liked: Cleanliness, staff & service, room comfort
Ok stop.
Ok stop.

2/10 Terrible

clarissa, Northern California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old is one thing dirty is another
Hotel staff was RUDE! Yelled at my 12 year old daughter accusing her of being an adult using the pool without permission when I repeatedly explained she was my child in my room. Rooms were dirty, pool was a clean pond at best, laundry services broken. Free breakfast was a pastry and not enough for even one room I guests.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The walls were dirty, and the shower head was very short and the air conditioning had a burning smell, so we could not use it.

4/10 Poor

David, Spain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only good thing is that it is cheap
Not very clean, not very friendly, not very anything...

2/10 Terrible

Mughis, San Francisco, CA

Disliked: Staff & service, property conditions & facilities, room comfort
Cheap, But not worth the low cost
We needed a place only to spend the night and have a light breakfast. Even though on Expedia this hotel was advertised to have "Free Breakfast", there was only a pastry and coffee. I don't think that should really qualify as breakfast. Bathroom showers were not properly working. I would never stay in this hotel.

2/10 Terrible

ALBERT, Red BLuff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drop from HOTELS.COM LISTING
'This hotel wasn't worth $25. a night. Scum and mold on the shower door. The paint was peeling and place was so disgusting that I wonder where and when they took the picture to show it on HOTELS.COM..because other than the bedspread the room hardly even looked like what is advertised. I would never recommend a place like this to my worst enemy. I have stayed in many low cost hotels that I would have given them 4 stars.. this isn't worth 1 star.. I would remove this hotel from your listings. It is simply the worst I could ever imagine, and I couldn't wait to leave it!'

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean, near food outlets,
It was good value for your dollars, easy to find off I 5'

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

SV, Rancho Mirage

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old as in 50's or early 60's era , mold bath wall
Stay away, I made mistake in thinking it was a Holiday "INN EXPRESS", this old motel does not deserve a 1 rating, impossible to heat as the noise level of the unit would not allow sleep, bed was OK but lacked blankets , had better pillows in jail !!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only in an emergency.
The rooms are run down. The bathrooms are rickety. The first room given to me had cracked, spackled walls. The second room had cigarette burns on the carpet.

2/10 Terrible

Penny, Red Bluff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Motel
The only positive thing about the American Express Inn was the location for us. The Motel was dirty, the bed uncomfortable, the heater was noisy and the furnishings were in need of repair. Very disappointing and I do not recommned this Motel to anyone.

6/10 Okay

Kevin, Eugene, OR

Disliked: Property conditions & facilities
Fine if you're not picky and low on cash
The sheets were clean and everything worked. If you don't have a lot of money and just need a place to stop for the night, then you're good to go.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bates Motel
It was ok. Clean linen and bathroom for road warriors. Good value. Think Bates motel in the Hitchcock movie when you approach...

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

4/10 Poor

Bill

Disliked: Staff & service, property conditions & facilities

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was a joke. Coffee and a packaged pastry. That was "the free breakfast ".

2/10 Terrible

MDawson

Disliked: Cleanliness, staff & service, room comfort
Terrible
We checked in and checked out a half an hour later. It was dirty I was afraid to sleep on the bed not knowing when the last time they were washed. I didn't want my children to lay on the bed or even remove there shoes

4/10 Poor

picky girl

Disliked: Cleanliness, room comfort
You get what you pay for
need i say more? old & tired motel, but felt safe. owners are very nice & attentive