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Reviews of Bridge Bay Lodge at Shasta Lake

2.5 out of 5
Bridge Bay Lodge at Shasta Lake
10300 Bridge Bay Rd, Redding, CA

Reviews

7.6

Good

Rating 10 - Excellent. 49 out of 155 reviews" "
Rating 8 - Good. 51 out of 155 reviews" "
Rating 6 - Okay. 34 out of 155 reviews" "
Rating 4 - Poor. 10 out of 155 reviews" "
Rating 2 - Terrible. 11 out of 155 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

DARCY

Stayed 1 night in Dec 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view to the lake Shasta from the balcony!
Stayed 1 night in Nov 2023
Response from Guest Relations on 28 Nov,2023
We're glad you enjoyed the view! We hope to see you again soon!

8/10 Good

Josette, Orangevale

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how remote the hotel was.
Stayed 1 night in Oct 2023
Response from Guest Relations on 28 Nov,2023
We are glad you enjoyed the escape from the hustle and bustle. Visit us again soon when you need to get away!

6/10 Okay

Claudia, Pacific Grove

Disliked: Staff & service, amenities, property conditions & facilities
Super noisy, TV did not work.

10/10 Excellent

liz

Stayed 2 nights in Oct 2023

10/10 Excellent

Mckinsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the accessibility to the lake and keeping our boat on property! Rooms are fine- simple, clean. We were just in them to sleep and for that they were great! AC was a plus! We will be back for sure!
Stayed 5 nights in Sep 2023

10/10 Excellent

DENYS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, quiet place by Shasta like
Stayed 1 night in Sep 2023

10/10 Excellent

Mattndeb

Stayed 1 night in Sep 2023

6/10 Okay

Joy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
TV didn't have signal. There is no wifi.
Stayed 2 nights in Sep 2023

6/10 Okay

G

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
134 lacked TV reception and wifi
Beautiful location, wonderful staff. Unit 134 did not have reception for the TV nor enternet for personal devices/laptop. Went to the local restaurant and had an excellent meal! Hats off to the chef! The staff was also really helpful!
Stayed 1 night in Aug 2023
Response from Guest Relations on 5 Aug,2023
Thank you for your feedback, we are disappointed to hear the amenities were not functioning correctly, and we will work to repair them. Very glad to hear that you enjoyed your visit to the restaurant.

6/10 Okay

Lori

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros and cons
Great place to stay with a boat, they have option to plug in and charge. The rooms do not have refrigerators, or working cable/satellite tv. There is virtually no cell service and the WiFi did not work. The room we stayed in said 2 queen beds but they were actually double beds. The whole place is very dated. They do have a restaurant and bar on site which is an amazing, inviting atmosphere. The food at the Huff way exceeded our expectations. The food on their new upscale dinner menu is something you would see in a magazine/tv or expect from a Michelin star chef. They nailed!
Stayed 3 nights in Jul 2023

8/10 Good

Lori

Liked: Cleanliness
Very cozy & cute, but the floors were not very clean.
Stayed 2 nights in Jul 2023

8/10 Good

Ralph

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. But they did not have WiFi and the tv only had one channel that did not come in very good.
Stayed 1 night in Jul 2023

10/10 Excellent

Dana

Stayed 2 nights in Jul 2023
Response from Guest Relations on 14 Jul,2023
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Lyndsay

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

gina

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The nature is obviously brilliant and the staff exceeded expectations. I was moving and had a uhaul and the housekeeper parked it for me and after I was having issues with internet, (the internet is spotty out there fyi) and they were so very helpful. You are in the wilderness so be sure you don't have to do business, the cell service and internet are both spotty. Fantastic place to go relax and the restaurant has great food. Easy on off the freeway. Staff was exceptional!!!
Stayed 1 night in Jun 2023
Response from Guest Relations on 14 Jul,2023
Thank you for your feedback, we love to encourage people to unplug while they are visiting!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ann, San Luis Obispo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, great location
Stayed 1 night in Jun 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service
Great location, old motel
You can't beat the location of this motel. Take it for what it is. It's old, it's beaten up and it's in a fantastic location! Go in with the mindset that you are staying there because you can walk to your boat, the restaurant and enjoy the lake. The ice machine you can fill your coolers with is amazing and the service was great.
Stayed 2 nights in May 2023
Response from Guest Relations on 14 Jul,2023
Thanks for your feedback, Kim. We couldn't agree more, this is the place to unplug, unwind, and enjoy the water! We hope to see you again soon!

10/10 Excellent

robby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like that the restaurant was closed when the website said it was open.
Stayed 3 nights in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone one we spoke with were very pleasant. Enjoy the rustic look of the bathroom, and how did it not get steamed up without an exhaust fan? amazing...
Stayed 1 night in Apr 2023

2/10 Terrible

Otto, San Francisco

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sadly, this place seems to be let abandoned, I have no complaints about the staff whom made an effort to do their job and acted professional, our room’s carpet was dirty, the tv didn’t work, the surrounding areas had not being cleaned in ages, I will not recommend nor ever come back there
Stayed 3 nights in Jan 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2022

6/10 Okay

Guiwei

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The area is very good, just by the Shasta Lake. Our room has no microwave and mini refrigerator that is very disappointed The on site restaurant was closed couple weeks ago so we have to drove few miles away to find food.
Stayed 1 night in Sep 2022

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After Labor Day was so quiet and relaxing. It would be nice to have a little refrigerator in the room.
Stayed 1 night in Sep 2022

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Friendly staff and great location. Would come back in a heart beat!
Stayed 3 nights in Aug 2022

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service
Views of lake very good. Hotel room very basic but clean. AirCon very noisy. Limited dining facilities on site.
Stayed 1 night in Aug 2022

8/10 Good

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Guest Relations on 24 Aug,2022
Thank you for your review! We are happy you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Artak

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The shower head in room 129 was so low as if it was for dwarfs (this wasn't an accessible room). Walls were cracked, shower had a window looking at the parking lot, going to the restroom you'd let everyone in the parking lot see you. The shower was warm as hell, the toles were burning, as if you were next to a boiler room. No microwave or fridge. No soap, although frind's room had it. Had lakeview obstructed by trees and bushes.
Stayed 1 night in Aug 2022

10/10 Excellent

Earl

Stayed 1 night in Aug 2022
Response from Guest Relations on 20 Aug,2022
Thank you for your review! We Hope to see you again soon!

6/10 Okay

Kumkum

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2022
Response from Guest Relations on 20 Aug,2022
Thank you for your review, we hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Amazing view if Shasta Lake has water
This is an ideal one night stop on I-5. It has its own simple restaurant (presently 8/22) only Thu thru Sun. Clean, comfortable and surprisingly quiet, it does need the 80's era bathroom remodelling but all works fine.
Boat-launch and marina dock is presently 40 ft below usual level.
Stayed 1 night in Jul 2022
Response from Guest Relations on 20 Aug,2022
Thank you for your kind review! We appreciate your feedback!

10/10 Excellent

Lyndsay

Stayed 3 nights in Jul 2022

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shasta Lake Stay
Nice motel on Shasta Lake. Clean, no frills room, but good for our stay and very thankful for the a/c. We enjoyed boating on the lake, soaking up the sun, and exploring the area.
Stayed 1 night in Jul 2022
Response from Guest Relations on 24 Aug,2022
Thank you for your review! We are happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was a good surprise for us. We did not expect it to have a lake view at the front.
Stayed 1 night in Jul 2022
Response from Guest Relations on 7 Jul,2022
Thank you for your review, we are glad you enjoyed your stay!

8/10 Good

Dong

Travelled with group
Liked: Staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jul 2022
Response from Guest Relations on 7 Jul,2022
Thank you for staying with Bridge Bay at Shasta Lake, we are happy to hear you enjoyed your stay!

10/10 Excellent

Hua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful vie w
Stayed 1 night in Jul 2022
Response from Guest Relations on 7 Jul,2022
We are happy to hear that you have enjoyed your stay!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Could have used a little more dusting.
This is a camp ground style motel. We love that the rooms has partial view of Shasta lake. The trees give the rooms seclusion and make you feel like you are in the woods among nature. However, the room was dirty with visible spider web and spider. It was full of dust under the bed and explains why they had spider in the room.
Stayed 1 night in Jun 2022
Response from Guest Relations on 2 Jul,2022
Thank you for your review, I am disappointed to hear that the room was not up to our standard of cleanliness. Your feedback is instrumental in helping us better train our staff to maintain the standards we wish to uphold.

2/10 Terrible

Carina

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Extremely underwhelmed. There is no WiFi in the rooms. No bath tub, mini fridge or microwave. The cable channels that actually worked were fuzzy. For a room that was almost $200 a night it was terrible. We won’t be back.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The beds were uncomfortable. the blinds allowed a bright light to shine in on the bed.at night. And the oven and two burners didn't work so made it difficult to cook. But I do love being close to the lake.
Stayed 4 nights in Jun 2022

8/10 Good

Troy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay
Room was ok not the best not the worst but the beds were terrible mattress felt like a 20 year old spring mattress that’s the only complaint.
Stayed 1 night in Apr 2022

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Okay fishing lodge.
The property was Okay. No mini fridge or microwave. Too few electrical outlets. Staff was very friendly and helpful.
Stayed 2 nights in Apr 2022
Response from Guest Relations on 8 Apr,2022
Paul, Thank you for your feedback, we are planning a remodel at the Lodge and comments like yours are invaluable for our planning.

2/10 Terrible

Michelle t

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is way in the boondocks. Everything was closed and no one there but my husband and I. After 30 minutes, we got a hold of the night watchman and he gave us the key. The room was small, smelly, with concrete floor. We turned around and drove back to Redding. Do not come here during off season! It's an unsafe place and there's no amenities nearby.
Stayed 1 night in Nov 2021
Response from Zack Morgan on 2 Dec,2021
Thank you for taking the time to tell us about your experience at Bridge Bay at Shasta Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that our lodge did not meet your standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Bridge Bay at Shasta Lake, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Zack Morgan Director, Guest Relations Bridge Bay at Shasta Lake

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at Bridge Bay Lodge, the office was closed and no one was available to check me in. I never saw anyone and never had a chance to stay there. I had to drive another sixty miles to Mt. Shasta city to find a motel. Bridge Bay Lodge was a total disaster due to their total lack of customer service. I’m still pissed about the experience!
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Lack of amenities and convenience. NOT due to smoke.
Stayed 2 nights in Aug 2021

6/10 Okay

jd

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Jose

Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing accommodations. The facility is dated and poorly maintained. The bathroom floor had dirty grout in the tile. Will not stay there again.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The lodge location is great, window facing Lake Shasta, but this season low watering line. Assume Nov-April must be very good view.
Stayed 1 night in Jul 2021