Dear Mrs. Monica,Thank you for choosing the Arena Ipanema Hotel. We thank you for your evaluation and comments and we are very happy that we met your expectations and that you appreciated our location, structure and services. Thank you for being your recommendation in Rio de Janeiro. We will be waiting for your return soon!Sincerely,Ney De SouzaOperational Manager

Dear Mr. Julio,Thank you for choosing the Arena Ipanema Hotel. We thank you for your evaluation and comments, which we are very happy to know that you enjoyed your stay with us and appreciated our location and our service. We go to great lengths to provide complete satisfaction to our guests and customers. Thank you again and we will be waiting for your return soon!Sincerely,Ney De SouzaOperations Manager

Dear Matt,Thank you for choosing the Arena Ipanema Hotel. We are happy that you enjoyed your stay with us, appreciated our location and that you felt safe and welcomed. We work very seriously but also with great affection and we spare no effort to provide our guests with complete satisfaction. Thank you again and we hope to welcome you again soon!Sincerely,Ney De SouzaOperations Manager

Dear Ms. Sylvie,We thank you for choosing the Arena Ipanema Hotel and thank you for your evaluation and comments. We are happy that you enjoyed a pleasant bath and a peaceful and comforting sleep. As you can see, the view from our roof top is of the beautiful and famous Arpoador beach in Ipanema and the other side is mountains and these two wonders are divided between buildings, like every big city privileged by these natural beauties. Thank you again and we hope to welcome you again soon.Sincerely,Ney De SouzaOperations Manager

Dear Mr. Edward,Thank you very much for choosing Arena Ipanema as your hotel in Rio de Janeiro. Thank you very much for your great review and positive comments. We are very happy that you enjoyed our privileged location and that your experience was so beneficial. We will be waiting for your return soon!Sincerely,Ney De SouzaOperations Manager

Dear Mr. Paul,Thank you so much for staying at our Arena Copacabana Hotel!Your comments are very important to us and we were delighted to hear that your stay was great and that we met your expectations.We hope to receive your visit again soon! Sincerely,Ney De SouzaOperations Manager

Dear Mr. Mark,Thank you very much for staying at our Arena Ipanema Hotel!Your comments are very important to us and we are very happy to know that your stay was great and that we met your expectations.For our entire team, it is a great satisfaction to know that we were able to win you over with our privileged location, infrastructure and service.We will be waiting for your return soon!Sincerely,Ney De SouzaOperations Manager

Dear Ms.Tatiana,Thank you for choosing the Arena Ipanema Hotel to stay in Rio de Janeiro. Thank you for your evaluation and comments, which are of great importance to us. We are happy that you enjoyed our location, structure and services and we hope to welcome you back to us soon.Sincerely,Ney De SouzaOperations Manager

Dear Halleh,We thank you for your evaluation and comments, which are of great importance and value to us. We pay attention to the points mentioned. We hope you enjoyed your stay and appreciated our services. Thank you again and we look forward to welcoming you back to us.Sincerely,Ney De SouzaOperations Manager

Prezado Sr. Sérgio,Agradecemos imensamente por sua escolha ao Arena Ipanema Hotel, assim como agradecemos por sua avaliação, a qual nos alegra muito saber que alcançamos suas expectativas. Esperamos recebê-lo novamente em breve!Cordiallmente,Ney De SouzaGerente Operacional

Dear Mr. Jose,Thank you for choosing the Arena Ipanema Hotel and we are happy that you enjoyed our service and location. We work very seriously but also with great affection with a single objective, which is to take care of people and make their stay with us wonderful. Thank you again and we hope to welcome you again soon.Sincerely,Ney De SouzaOperations Manager

Dear Mrs. Daisy,Thank you for choosing us to stay in Rio de Janeiro. We pay attention to what you report to us and are very sorry that this may have happened. Our building is new and modern. I imagine that after you contacted Reception they immediately changed your room for your better comfort and for our investigation. We work taking care of people where our most precious asset is our guests and their well-being. We hope to welcome you back to us again.Sincerely,Ney De SouzaOperations Manager

Prezado Sr. Jose,Obrigado por sua escolha ao Arena Ipanema Hotel. Agradecemos por sua avaliação, a qual nos tem grande importância. Esperamos recebê-lo novamente em breve.Cordialmente,Ney De SouzaGerente Operacional

Prezado hóspede,Agradecemos imensamente por sua excelente avaliação, assim como por sua escolha ao Arena Ipanema Hotel. Estamos felizes por ter apreciado nossos serviços e esperamos recebê-lo novamente em breve.Cordialmente,Ney De SouzaGerente Operacional

Prezado Sr. Wilson,Obrigado por sua escolha ao Arena Ipanema Hotel. Agradecemos imensamente por sua excelente avaliação, a qual nos demonstra que conseguimos alcançar suas expectativas em atendimento e serviços. Estaremos esperando por seu retorno em breve.Cordialmente,Ney De SouzaGerente Operacional

Prezada Sra. Rachel,Obrigado por sua escolha ao Arena Ipanema Hotel.Agradecemos por sua avaliação e estamos contentes por termos alcançado suas expectativas. Esperamos recebê-la novamente em breve.Cordialmente,Ney De SouzaGerente Operacional

Dear Mr. Kelvin,We thank you for choosing the Arena Ipanema Hotel, as well as thank you for your evaluation, which is of great importance and value to us. We are happy that we met your expectations. Thank you again and we hope to welcome you again soon.Sincerely,Ney De SouzaOperations Manager

Prezado hóspede,Agradecemos por sua escolha ao Arena Ipanema Hotel. Agradecemos também por sua excelente avaliação, a qual nos alegra muito saber que apreciou nosso atendimento e serviços. Estaremos esperando por seu retorno em breve.Cordialmente,Ney De SouzaGerente Operacional

Dear Kara,In response to your published report, the information does not reflect the truth of the facts.Check in time is at 2pm and we allowed entry at 1:27pm, as we had room availability, even though it was a special date with high occupancy.Regarding the access of people who are not guests to the apartments, as a security measure they are not allowed to enter the Hotel, however when a guest informs us that they are a relative or friend, we ask that the person register at the reception at which once done, we will have no problem granting access to the Hotel.Breakfast is open punctually from 6 am to 10 am and contrary to your report, depending on the movement, we extend the restaurant's closure.As for the lobby bar, we have on-call hours for service with a Barman, outside opening hours, we continue to meet demand.We remain at your disposal for any clarification.Sincerely,Ney De SouzaOperations Manager

Prezada Gisele,Obrigado por sua escolha ao Arena Ipanema Hotel. Agradecemos por sua avaliação e estamos felizes por ter desfrutado de sua estada conosco. Esperamos em breve poder recebê-la novamente conosco.Cordialmente,Ney De SouzaGerente Operacional

Prezado Sr. Alessandro,Obrigado por ter escolhido o Arena Ipanema Hotel.Agradecemos imensamente por sua avaliação, a qual nos tem grande importância e valia. Esperamos recebê-lo novamente conosco.Cordialmente,Ney De SouzaGerente Operacional

Prezado hóspede,Agradecemos por sua avaliação a qual nos têm grande importância assim como agradecemos pela sua escolha ao Arena Ipanema Hotel. Estamos felizes por termos alcançado suas expectativas e por ter desfrutado de sua estada conosco. Estaremos esperando por seu retorno em breve!Cordialmente,Ney De SouzaGerente Operacional

Dear Mrs. Maraiza,Thank you for choosing the Arena Ipanema Hotel as your hotel in Rio de Janeiro. We thank you for your excellent evaluation and comments, which are of great importance and value to us. We are very happy that you appreciated our location and services. We work very seriously, but also with a lot of care and attention to detail in order to ensure the complete satisfaction of our guests. We look forward to welcoming you back to enjoy more memorable moments.Cordially,Ney De SouzaOperations Manager

Dear Mr. Mark,Thank you very much for your review and for choosing the Arena Ipanema Hotel. We are very happy that you appreciated our location and that you enjoyed your stay with us. We are also aware of the point you made, which we are very sorry about. We are already working with the manager of this sector to review our procedures with the hauskeepers on this floor and the floor above. Thank you once again and we look forward to welcoming you again.Ney De SouzaOperations Manager

Prezada Sra. Juliette,Obrigado por ter escolhido o Arena Ipanema Hotel. Agradecemos imensamente por sua avaliação, a qual nos tem grande significado. Estamos felizes por termos alcançado suas expectativas e por ter apreciado nossos serviços. Esperamos recebê-la novamente em breve.Cordialmente,Ney De SouzaGerente Operacional

Dear Mrs. Silvia,Thank you for choosing the Arena Ipanema Hotel to stay in Rio de Janeiro. We thank you for your evaluation and comments, which are of great importance and value to us. We are delighted that you enjoyed your stay with us and appreciated our location. We'll keep an eye out for the point you mentioned. Thank you once again and we hope to welcome you again soon.Cordially,Ney De SouzaOperations Manager

Prezada Nancy,Agradecemos por sua escolha ao Arena Ipanema Hotel e estamos felizes por termos alcançado suas expectativas. Esperamos recebê-la novamente em breve!Cordialmente,Ney De SouzaGerente Operacional

Dear Ali,Thank you for your evaluation and comments and for your choice of Arena Ipanema Hotel. We are happy that you enjoyed our structure and services. We dedicate ourselves to the utmost, always looking for improvements and updates that promote the full satisfaction of our guests. We hope to welcome you again soon.Sincerely,Ney De SouzaOperations manager

Dear Stephen,We thank you for your evaluation and comments, which are of great importance and value to us. Thank you for enjoying our breakfast service, we will forward your comments. We also pay attention to the points mentioned. Thank you again and we hope to welcome you again soon.Sincerely,Ney De SouzaOperations manager

Dear Mr. Ryan,Thank you for choosing the Arena Ipanema Hotel to stay in Rio de Janeiro. We thank you for your evaluation and comments, which are of great importance to us for the constant improvement of our services and their quality. We are happy that you enjoyed our location, structure and services and had a good stay with us. We also pay attention to the highlighted points and as a clarification I inform you that our internet is indeed a secure network but we have an obligation to remember that it is a public network and not a domestic one. We will be relaying your compliments to our Team Member Antônio, who will certainly be very happy and proud to be recognized for his service. Thank you again and we hope to welcome you again soon.Sincerely,Ney De SouzaOperational Manager

Dear Guest,We thank you for your comment, we were happy to welcome you to our Hotel and we hope to see you again soon.Sincerely,Alex MeloGeneral manager

Dear Mrs. Pelaez,First of all, thank you for choosing the Arena Ipanema Hotel. Thank you for your evaluation and comments, which are of great importance and value to us. With regard to the size of the standard room, many guests say the opposite, but we have the measurements available on the portals and booking channels, and in order to upgrade to a higher category, this must be available. As for the smell mentioned, we moved the lady to another apartment. Our building is new and we have a modern digital air conditioning system with many functions on the remote control that may have mistakenly triggered the timer or something, but our staff could help, just ask us. Please note that we are always at the disposal of our guests and we work very seriously but also with a lot of affection in search of the full satisfaction of our guests. Thank you once again and we look forward to welcoming you back.Cordially,Ney De SouzaOperational Manager

Dear Mrs. Elisa,Thank you for choosing the Arena Ipanema Hotel. Your comments are very important to us. We are happy and honored by your words, which justify our commitment to always carry out our work with great seriousness, but also with great affection, and to take care of our most precious asset, which is our guest. Thank you once again and we look forward to seeing you again soon. Count on us whenever you need us.Cordially,Ney De SouzaOperations Manager

Dear Mr. Arty,Thank you for choosing the Arena Ipanema Hotel.Thank you for your evaluation and comments, which are of great importance to us. We are happy to have welcomed you again and we will be waiting for your return soon with the same affection and service as always.Sincerely,Ney De SouzaOperational Manager

Dear Mr. Emmett,Thank you very much for your excellent review of the Arena Ipanema Hotel. We are happy that you enjoyed your stay with us and appreciated our services. We hope to be able to welcome you again soon. Until then!Kind regards,Ney De SouzaOperations Manager

Dear Mr. Nicolas,Thank you for choosing the Arena Ipanema Hotel and thank you for your evaluation and comments. We're delighted that you enjoyed our location and services. We hope to welcome you back soon to enjoy more memorable moments.Cordially,Ney De SouzaOperations Manager

Dear Mrs. Sandra,Thank you for your evaluation and comments.We're glad you chose Arena Ipanema and that you enjoyed our location and services. We apologize for the noise from outside the hotel, as during this period when the city is so crowded and hot, people get very excited, but we count on your understanding and hope to welcome you again soon!Cordially,Ney De SouzaOperations Manager

Estimado señor Enrique,Estamos muy contentos de haber elegido el hotel Arena Ipanema para hospedarnos en Río de Janeiro. Estamos aún más felices de que haya disfrutado de nuestros servicios. Esperamos darle la bienvenida nuevamente pronto.Atentamente,Ney De SouzaGerente de Operaciones

Prezado Sr. Joann,Agradecemos por sua escolha ao Arena Ipanema Hotel, assim como agradecemos por sua avaliação e comentário. Estamos felizes por sua apreciação ao nosso hotel e esperamos em breve recebê-lo conosco novamente.Cordialmente,Ney De SouzaGerente Operacional

Prezado Sr. Léo,Obrigado por ter se hospedado conosco. Agradecemos por sua avaliação, a qual nos tem importância e valia. Nos colocamos ao seu dispor caso queira compartilhar algum detalhe que possa ter ocorrido e gerado qualquer descontentamento. Atento ao ponto que a plena satisfação de nossos hóspedes é o propósito do nosso trabalho. Mais uma vez obrigado!Cordialmente,Ney De SouzaGerente Operacional

Dear Venna,Thank you so much for staying at our Arena Ipanema Hotel!Your comments are very important for us, and we are delighted to hear that your stay was great and that we met your expectations.We hope to welcome you again soon! Sincerely,

Dear Mathew,First, we would like to thank you for choosing the Arena Ipanema Hotel.We are working continuously to show the best of the Brazilian hospitality spirit, and creating a working environment where our team members can happily give their best to the guests. We apologize for not having met your expectations. Your comments and suggestions will help us to continue our efforts to improve the quality of our services.We hope to have an opportunity to welcome you again in the near future.Sincerely,

Dear Samantha,First, we would like to thank you for choosing the Arena Ipanema Hotel.We are working continuously to show the best of the Brazilian hospitality spirit, and creating a working environment where our team members can happily give their best to the guests. Although we receive mostly praise for our services, we apologize for not having met your expectations. Your comments and suggestions will help us to continue our efforts to improve the quality of our services.We hope to have an opportunity to welcome you again in the near future.Sincerely,

Dear Santiago,First, we would like to thank you for choosing the Arena Ipanema Hotel.We are working continuously to show the best of the Brazilian hospitality spirit, and creating a working environment where our team members can happily give their best to the guests. We apologize for not having met your expectations. Your comments and suggestions will help us to continue our efforts to improve the quality of our services.We hope to have an opportunity to welcome you again in the near future.Sincerely,

Dear Michael,Thank you so much for staying at our Arena Ipanema Hotel!Your comments are very important for us, and we are delighted to hear that your stay was great and that we met your expectations.We hope to welcome you again soon! Sincerely,

Prezada Roberta de Fátima,Primeiramente muito obrigado por ter escolhido o Arena Ipanema Hotel como destino de sua estada na cidade do Rio de janeiro.Em seu comentário é possível perceber que nossa estrutura e serviço foram de seu agrado.Tenha a certeza que manteremos o foco na excelência de nosso atendimento, sempre priorizando as pessoas.Mais uma vez obrigado e esperamos recebê-la novamente em um futuro bem próximo.Cordialmente,

Dear José,Thank you so much for staying at our Arena Ipanema Hotel!Your comments are very important for us, and we are delighted to hear that your stay was great and that we met your expectations.We hope to welcome you again soon! Sincerely,

Dear Ramon, First, we would like to thank you for choosing the Arena Ipanema Hotel.We are working continuously to show the best of the Brazilian hospitality spirit, and creating a working environment where our team members can happily give their best to the guests. We apologize for not having met your expectations. Your comments and suggestions will help us to continue our efforts to improve the quality of our services.We hope to have an opportunity to welcome you again in the near future.Sincerely,